Dear Sherona,Thank you for your feedback, we are delighted to read you had a excellent stay.We will pass your kind comments onto our front desk team and look forward to welcoming you back soon.Warm Regards,

Dear Helle,Thank you for providing your feedback, we are pleased to read you enjoyed your stay and we met most of your expectations.We hope to welcome you back in the future.Warm Regards,

Dear Linda,Thank you for providing your feedback.We hope to welcome you back in the future.Warm Regards,

Dear Cherrie,Please accept our sincere apologises your stay did not live up to our high expectations.Rest assured your comments have been shared with our maintenance team to investigate and rectify.We hope you will choose to stay with us in the future so we can improve on this experience.Warm Regards,

Dear Andries,Thank you for your glowing review, we are thrilled to learn you enjoyed your stay.We will be sure to share your feedback with our team to continue to inspire them to provide exceptional service.Warm Regards,

Dear Venesa,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of the room and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.

Dear Tricia,Thank you for taking the time to provide your feedback. We apologise you left the hotel feeling disappointed. Your comment regarding the quality of the furnishing have been shared with our management team to investigate and rectify.We hope you may choose Oaks again so that we can provide a memorable experience.Warm Regards,

Dear CJ,Thank you for taking the time to complete a review and share your feedback.We hope you will choose to stay with Oaks again in the future.Warm Regards,

Dear Robert,Thank you for taking the time to provide your feedback, we are delighted to read you had an enjoyable stay.We will pass along your feedback to our housekeeping team to inspire them to continue deliver exceptional cleaning standards.We hope to welcome you back soon.Warm Regards,

Dear Sheree,Thank you for providing your feedback, we are pleased to see you had an enjoyable stay.We look forward to welcoming you back for a memorable experience in the future.Warm Regards,

Dear Nancy,Thank you for providing a review, we are pleased to see you had an enjoyable stay.We look forward to welcoming you back when you are next in Mackay.Warm Regards,

Dear Robyn,Thank you for providing a review. We value feedback as this gives us insight to areas which can improve on.I apologise your stay did not meet expectations. It is never out intention for guests to leave disappointed and I apologise we fell short in this instance.Our couches in reception are due for replacement. The replacements have been ordered, we are waiting on delivery. We agree these don't provide the best impression on arrival.Our restaurant was open during your stay for breakfast and dinner services and room service is possible during these times. I apologise this was not communicated to you during your stay.Our contractors have checked the air conditioning unit in your room and found it to be working. The temperature can be lowered to 16 degrees as well as the speed turned up to cool the room more efficiently. Our reception is manned from 6am - 10.30pm and we have a caretaker available overnight for any issues. We have passed on your feedback concerning the housekeeping team to the relevant manager. We thank you for bringing this to our attention.We hope you may choose to stay with us again so that we can turn this around.Warm Regards,

Dear Kaite,Thank you for providing a review, we value all feedback.We hope you will choose to stay with Oaks again.Warm Regards,

Dear Naomi,Thank you for providing your feedback.We apologise for the issues in your room. Our maintenance manager has been advised and is rectifying these problems. We thank you for bringing it to our attention.We hope to welcome you back on your next visit to Mackay.Warm Regards,

Dear Quinnton,Thank you for feedback, we are pleased to see you enjoyed your stay!Warm Regards,

Dear Kisita,Thank you for your wonderful review, we are thrilled you enjoyed your stay!We hope to welcome you back soon.Warm Regards,

Dear Adam,Thank you for you 10 out of 10 review. We are thrilled you had a wonderful stay.We look forward to seeing you again soon.Warm Regards,

Dear Anonymous,Thank you for your ten out ten review, we are thrilled you had a great stay!We look forward to welcoming you back soon.Warm Regards,

Dear Scott,Thank you for your review, we are thrilled you enjoyed your stay.We hope to see you back soon!Warm Regards,

Dear Homayoun,Thank you for providing your feedback, we are pleased to see you enjoyed your stay.We look forward to welcoming you back soon.Warm Regards,

Dear Brett,Thank you for providing your feedback, it is wonderful to see you enjoyed your stay.We look forward to welcoming you back soon.Warm Regards,

Dear Robert,Thank you for providing a review, we are pleased to see you enjoyed your stay.We will pass along your comments to our front desk team.We wish you safe travels and hope to see you back soon.Warm Regards,

Dear Alana,Thank you for providing a review, we value all feedback.We are pleased to see you had a nice stay and we hope to welcome you back soon. Kind Regards,

Dear Angela,Thank you for providing a review.We hope to see you again soon.Warm Regards,

Dear Tania,Thank you for providing your review, we value all feedback.We are pleased to see it looks like you enjoyed your stay. Hopefully we will see you back soon.Warm Regards,

Dear Akemi,Thank you for providing a 10 out of 10 review, we are delighted to receive such high praise. We look forward to welcoming you back soon.

Dear Prabjot,Thank you for providing your feedback, we will pass along your comments to our front office team.We apologise for the issues in your room and have passed these comments along to the relevant departments to rectify.We hope to see you again soon, safe travels.Kind Regards,

Dear Adam,Thank you for giving us a 10 out 10, we are delighted to see you enjoyed your stay.We hope to welcome you back soon!Kind Regards,

Dear Steaven,Thank you for providing your feedback, we are so pleased you had a 5 out of 5 stay!We hope to see you again soon.Warm Regards,

Dear Craig,Thank you for staying with us and providing your feedback.We strive to give all our guests a great stay and are pleased to see we delivered!We hope to welcome you back soon.Warm Regards,

Dear Adam, Thank you for staying with us, we are thrilled you had a wonderful stay! We look forward to seeing you again. Kind Regards, Oaks Mackay Rivermarque Team

Dear Samantha, Thank you for providing your feedback. We are so pleased to see you enjoyed your stay! We hope to welcome you back in the future. Warm Regards,

Dear Dean, Thank you for your feedback. We hope to welcome you back in the future. Kind Regards,

Thank you for your feedback Robert, we look foward to welcoming you back in the future. Kind Regards,

Dear Michael, Thank you for providing feedback on your recent stay with us. We do hope we are able to welcome you back in the future. Kind Regards,

Dear Martin, Thank you for providing your feedback, we are pleased you enjoyed your stay with us. We look foward to welcoming you back in the future. Kind Regards,

Dear Ryan, Thank you for providing your feedback, we are pleased you enjoyed your stay with us. We look foward to welcoming you back in the future. Kind Regards,