6/10 一般般
Janet
團體旅遊
2024年6月10日
不喜歡：員工素質
On arrival we went for lunch in the Champagne bar, we ordered sandwiches on brown bread and 2 pots of tea, the fire alarm went and we were sent out to the front of hotel for 5-10 minutes, on return to the bar, our tea and sandwiches were sitting on the table, the sandwiches were wrong, ( white bread!) we sent them back, had the Luke warm tea and once correct sandwiches arrived we asked for fresh tea and were given the same tea pots with same teabags and just topped up with hot water! The waiter could not have been more uninterested in us the customer service was absolutely terrible! We were then put in a room that was like a furnace was very dark and was just beside the spa so the noise was unbelievable! We had to ask for a change of room! Spa was very nice! Dinner was also very nice and service not too bad but not brilliant, however the service at breakfast was horrific! The girl serving coffee, made a face when we asked for top ups and I had to wait 15 minutes for a pot of decaffeinated tea! Will not be rushing back!
Janet
於 2024 年 6 月住了 1 晚