8/10 不錯哦
Claire
情侶出遊
2025 年 7 月 27 日
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We were staying for a wedding on site so booked as it was convenient. Booked and paid online including breakfast. We arranged for an early check in for 1pm and was told £30. We arrived about 1.35pm and our room wasn't ready, despite us paying, which turned out to be £20. Our friends called to arrange the same and were told it was free and could go even earlier from 12pm which is inconsistent. Then the receptionist asked me for payment, which was for the full reservation cost again which I had already paid. Good job I noticed or would have been charged twice for the room. Not a good first impression.
To be fair we only waited 5-10 mins in the end and were told our room was ready so not long. We then got ready and had a lovely day. It is a great wedding venue and it's nice to have a wedding outside in pretty gardens.
Breakfast was lovely, hot and served to order and the waiting on staff were great.
The hotel looks very pretty on arrival and the gardens really make this place. I'm guessing the hotel makes it money from the weddings they hold. The rooms and facilities are a bit dated so probably wouldn't come again as not really to our taste. We like it a bit more modern when it comes to a hotel room, the rooms, carpets could do with being updated and would prefer a pool, spa etc, there is nothing else that would draw me to it to want to stay again unless for another wedding. Overall a good stay but a few things could be improved and probably won't bother returning.
Claire
於 2025 年 7 月住了 1 晚