Dear Ka Hei,Thank you for taking your time to leave us a review based on your recent stay with us here at the Holiday Inn, London Luton Airport.We do find it extremely unfortunate to hear such information about your stay with us. We would firstly like to apologize for these issues that you were faced with and hoe that once the issue was raised, our team were accommodating and helpful as always.We would also like to let you know that this is not a standard we expect within our hotel as a whole and as well within our rooms. I assure you that this feedback will be passed on to the appropriate department and dealt with so that this issue is not faced again.We appreciate your time and honesty and hope we can welcome you back in the near future to show you the standards we work too other than the circumstance you were faced with.Kind regards,

Dear Ella,Thank you for taking your time to leave us a review based on your recent stay with us.We appreciate you choosing to stay with us but we do find it unfortunate to hear that you did not experience that 10/10 stay that we all as a team strive to provide for all of our guests.So that we can avoid any inconveniences as you've described from happening again to yourself; or anyone else, we would appreciate if we could have some more information regarding your room number and your stay so that we can get this issue ammended.Please feel free to contact me on megan.mcalister@hilutonairport.com and I will be more than happy to resolve this issue.Thank you again for staying with us and we hope to welcome you back to our hotel in the near future to show you that true 10/10 stay.

Dear Simeon, Thank you for taking your time to leave us a review based on your recent stay with us here at the Holiday Inn - London Luton Airport. I would like to begin by saying i am glad to hear that our location was convenient as well as how comfortable you found the room to be as well as the positive feedback regarding our staff.However, I do find it unfortunate to hear that you experienced some issues with the condition of the room as well as within the restaurant. I would like to apologize for this and assure you this is not the standards we expect our team to provide to guests. We are always striving to provide the most enjoyable stay for all our guests. I have taken your feedback and passed it on to the appropriate department to be looked into so that this issue does not occur again.We do hope that we get to welcome you back in the near future to show you how our team strive for that 10/10 stay for all guests.Many thanks for your time and kindest regards.

Dear Michel,Thank you for taking your time to leave us a review based on your recent stay with us here at the Holiday Inn, London Luton Airport.We appreciate your feedback and are glad to hear that you enjoyed your stay and how convenient it was following your late arrival.We hope that after such an enjoyable time with ourselves, that we are able to welcome you back to our hotel in the near future.Kind regards,MeganReception Supervisor

Thank you for leaving a review. We’re so glad you were able to visit us at the Holiday Inn London Luton Airport. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.

Thank you for choosing us for your recent stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to the Holiday Inn London Luton Airport in the near future :)

Thank you for choosing us for you recent stay away. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to the Holiday Inn London Luton Airport in the near future

Dear Abdul,Thank you for the Brilliant 4/5 score regarding your recent stay with us here at the Holiday Inn London Luton Airport. We cant wait to have you back ! Have a great week Regards

Dear Phillomina,Thank you for taking your time to leave us a review based on your recent stay with us here at the Holiday Inn, London Luton Airport. We appreciate your feedback and are glad to hear you had a warm welcome. We do find it unfortunate to hear that you found the pillows uncomfortable. We would like to let you know that we do have different pillows that our team would have been happy to provide you with if they were made aware of this problem.We hope now that you know this issue could have been resolved, that with this in mind we get to welcome you back to our hotel in the near future.We appreciate your time and for your stay with us.Kind regards.

Dear Billy,Thank you for taking your time to leave us a review based on you recent stay with us here at the Holiday Inn, London Luton Airport. We appreciate your feedback and such a positive rating. We are glad to see this as a reflection of such an enjoyable stay with ourselves and the positive feedback on different aspects of your stay. We do find it unfortunate to hear about the issues regarding the rooms coldness. We would like to let you know that we do provide heaters as well as we have the heating system in the rooms.We hope we are able to welcome you back to our hotel in the near future and appreciate your time and you for staying with us.Kind regards.