Made Expedia booking and payment two days before arrival. When checking in, they told me they had no record of a booking and that they were fully booked and had no room for me. After pressing them hard they magically found my booking saying that it had come in only that morning. On further pushing them, they found that indeed they had a room but it was a higher class room than the one I had booked, and asked for an upgrade payment. I refused, saying that they already took my payment for a basic room and were now committed to giving it to me. They relented and gave me the room that was one class better than the basic one. Having finally negotiated my way in to the hotel, I checked my room. There was some evidence that the sheets and pillowcases had not been changed, the mattress was only a piece of foam, and there was no shower in the bathroom. They kindly provided a bar of soap for use in the bathtub, but no towels or other linens. On the plus side, there were only a few cockroaches and they weren't very large. I was left wondering what the basic room would have looked like!
