The binder in our room that showed all areas. This was very helpful.
Elizabeth
於 2024 年 5 月住了 2 晚
6/10 一般般
Tamar,Lexington
商務旅客
2024年5月28日
喜歡:整潔度和住宿環境和硬體
For this being a Best Western PLUS i was disappointed. Although the hotel is very clean and neat, the pool needs cleaning and has a terrible smell.
I would also suggest the staff do some customer obsession training as the lack of urgency to aasist is lacking. I waited over 5 minutes just for someone to come to the front desk to check in. Then when i had an issue in the room i tried to call down to front desk via room phone but no one answered after multiple tries. I then called the hotel on my mobile, was able talk to someone who said they would be up to look at the issue. They never showed up.
The breakfast was also upsetting as the hot food was empty. When we askee the staff when there would be more out they said 'i dont know'
I dont know if these issues are just because i was there over memorial weekend or of this is the standard, but if it the standsrd i think it should be marked down as a regular best Western, not a plus!
Tamar
於 2024 年 5 月住了 1 晚
8/10 不錯哦
Edgar
2024年4月28日
喜歡:整潔度、員工素質和住宿環境和硬體
Yes
Edgar
於 2024 年 4 月住了 1 晚
10/10 有夠讚
michelle
情侶出遊
2024年4月28日
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
Very nice property well kept pretty good breakfast