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路易斯維爾機場展覽中心皇冠假日飯店 - IHG 旗下飯店的評分

3.5 out of 5
路易斯維爾機場展覽中心皇冠假日飯店 - IHG 旗下飯店
830 Phillips Lane, Louisville, KY

評論

7.6

不錯哦

10 分，有夠讚；1000 則評論中有 408 則" "
8 分，不錯哦；1000 則評論中有 239 則" "
6 分，一般般；1000 則評論中有 160 則" "
4 分，不太好；1000 則評論中有 94 則" "
2 分，很糟糕；1000 則評論中有 99 則" "

7.8/10

整潔度

8.2/10

員工素質

7.4/10

設施服務

7.4/10

住宿環境和硬體

7.6/10

環保程度

評論

8/10 不錯哦

WENTONG

喜歡：整潔度、員工素質和住宿環境和硬體
good
於 2024 年 2 月住了 1 晚
dh 於 2024年2月7日回覆
Thank you

10/10 有夠讚

Yuhuan

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
还好
於 2024 年 1 月住了 1 晚
dh 於 2024年1月4日回覆
Thank you

6/10 一般般

Glenn

商務旅客
Much of the hotel was being renovated during my stay
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Rebecca

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Greeted warmly by the checkin staff
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Ruth

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great hotel. Newly remodeled. Rooms were very nice. Just know if you want to park at the hotel and shuttle to the airport, the hotel rates are cheaper with parking through the hotel than through Expedia. We had to pay $60 more for parking for 7 days. The hotel rate would have included the parking at the hotel.
於 2024 年 5 月住了 1 晚

2/10 很糟糕

George

不喜歡：整潔度
於 2024 年 5 月住了 1 晚

10/10 有夠讚

amanda

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Roxanne at the front desk was so nice. Our flight was delayed, and we were tired. She got us a room quickly. Since our flight was late, we weren't able to get our rental car until the next day. The hotel provided free transportation to the hotel. Derrick saw us waiting outside for an Uber and took us to the rental pick-up.
於 2024 年 5 月住了 2 晚

4/10 不太好

Paul

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
- Habitación lista más de una hora después del horario de check in - Pieza ciega (sin ventana) pero no indican eso de Forma previa. - No hicieron la pieza entre una noche y otra. Tuvimos que insistir. La explicación de administración es que estaban full así que privilegian las habitaciones las personas que van a ingresar. - Pasillos con alfombras viejas y sucias.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Azucena

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast included necessary
於 2024 年 5 月住了 1 晚

4/10 不太好

Paul

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Check inn a las 15hrs y habitaciones no estaban listas hasta 1 hora después. Llaves no funcionaban. No hicieron el aseo entre un día y el siguiente e indican que es porque está full el hotel. Teléfono habitación no funciona para llamar a frontera desk.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Kathleen

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Jennifer

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Debbie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
They are doing an incredible remodel! Always easy free parking!! Now has a bar & coffee bar. Very convenient
於 2024 年 5 月住了 1 晚
dh 於 2024年5月17日回覆
Thank you for your feedback

10/10 有夠讚

Stephanie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Delightful location convenient to everything
於 2024 年 5 月住了 2 晚
dh 於 2024年5月15日回覆
Thank you for your feedback

10/10 有夠讚

Myra

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Property was nice. Staff was as not very helpful.
於 2024 年 5 月住了 1 晚
dh 於 2024年5月15日回覆
Thank you for your feedback

6/10 一般般

EvaAnne

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Close proximity to expo center but honestly pretty run down place. Could be beautiful with the building but amenities are pretty run down.
於 2024 年 5 月住了 1 晚
dh 於 2024年5月12日回覆
Thank you for your feedback

6/10 一般般

Ashley

喜歡：整潔度
不喜歡：員工素質
於 2024 年 5 月住了 1 晚
dh 於 2024年5月15日回覆
Thank you

2/10 很糟糕

William

商務旅客, 家庭旅遊
My family and I stayed just one night , thankfully!! During the night I kept feeling something crawling on me. The next morning I found out what , it was ants. Ants were everywhere especially on the leftover food crumbs from the previous guests that house cleaning failed to cleanup. Lastly the pool didn’t even have water in it. I received two emails after I had already paid for the room. The first stated how they appreciated our business and at the bottom listed the pool hours of operation. Then the next day the second email stated exactly the same message but that the pool was closed due to some kind of change in policy. While checking out I expressed my frustration with the room and an assistant supervisor wrote my number down on a corner of what looked like a piece of an old envelope which already consisted of other names and numbers and stated that she couldn’t help! Wow!! Never again will I ever consider staying at THE CROWN DUMP…..sorry PLAZA
於 2024 年 5 月住了 1 晚
dh 於 2024年5月12日回覆
Thank you for your feedback. We will get this addressed.

6/10 一般般

Autumn

This hotel is clean and nice and great location to the expo center.
於 2024 年 5 月住了 1 晚
dh 於 2024年5月12日回覆
Thank you for your feedback

8/10 不錯哦

Michele

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property is going through a renovation. I was pleased with the new look of the rooms. However our mini fridge didn’t work and the shower gel was empty.
於 2024 年 5 月住了 2 晚
dh 於 2024年5月12日回覆
Thank you for your feedback

8/10 不錯哦

Angela

商務旅客, 家庭旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Property was under construction which I understand happens but that was not disclosed. We stayed here last year and loved it but came back because of the pool. The pool was CLOSED and again this was not disclosed up front. It was over $100 more than last year and provided none of what we were staying in that location for!
於 2024 年 5 月住了 1 晚
dh 於 2024年5月11日回覆
Thank you for your feedback

10/10 有夠讚

Shane

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing!
於 2024 年 5 月住了 1 晚
dh 於 2024年5月11日回覆
Thank you for your feedback

10/10 有夠讚

Christian R.

喜歡：整潔度、員工素質和住宿環境和硬體
Excellent staff at check in.
於 2024 年 5 月住了 1 晚
dh 於 2024年5月12日回覆
Thank you for your feedback

8/10 不錯哦

Thomas

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean and quiet rooms even with the airport right next door.
於 2024 年 5 月住了 1 晚
dh 於 2024年5月10日回覆
Thank you for your feedback

8/10 不錯哦

Maura

於 2024 年 5 月住了 1 晚
dh 於 2024年5月8日回覆
Thank you

8/10 不錯哦

Conner

團體旅遊
喜歡：員工素質和設施服務
They were underconstruction for. N upgrade which should improve the poor comments. Staff was great and helpful.
於 2024 年 5 月住了 4 晚
dh 於 2024年5月8日回覆
Thank you for your feedback

8/10 不錯哦

jacob，columbus

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
dh 於 2024年5月4日回覆
Thank you

10/10 有夠讚

Randall Scott

喜歡：整潔度、員工素質和住宿環境和硬體
Nice place to stay
於 2024 年 4 月住了 1 晚
dh 於 2024年5月4日回覆
Thank you for your feedback

8/10 不錯哦

Melissa

團體旅遊
喜歡：員工素質和設施服務
I liked it was within walking distance to the event center.
於 2024 年 4 月住了 1 晚
dh 於 2024年5月4日回覆
Thank you for your feedback

4/10 不太好

Ollis

不喜歡：整潔度、設施服務和住宿環境和硬體
The construction at the property was just too much. Room wise, bedding was comfortable, very clean but room overlooked the construction trash area. I do think once construction is complete, the property will meet Crowne Plaza's standards. Mrs. Evonda in the restaurant bar was awesome.
於 2024 年 4 月住了 3 晚
dh 於 2024年5月4日回覆
Thank you for your feedback

8/10 不錯哦

Kim

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Our toilet handle was broke, the coffee pot was broke and people smoking weed outside the smell came through the air conditioner. But the place was clean and the staff was great..
於 2024 年 4 月住了 2 晚
dh 於 2024年5月4日回覆
Thank you for your feedback

10/10 有夠讚

London

商務旅客, 家庭旅遊
It wad really nice and clean!
於 2024 年 4 月住了 2 晚
dh 於 2024年5月4日回覆
Thank you for your feedback

8/10 不錯哦

Thomas

團體旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
under renovation
於 2024 年 4 月住了 3 晚
dh 於 2024年4月26日回覆
Thank you for your feedback

8/10 不錯哦

Stephen

喜歡：整潔度、員工素質和住宿環境和硬體
Good
於 2024 年 4 月住了 1 晚
dh 於 2024年4月24日回覆
Thank you

10/10 有夠讚

Longino

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
dh 於 2024年4月24日回覆
Thank you

10/10 有夠讚

michelle

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was good
於 2024 年 4 月住了 3 晚
dh 於 2024年4月24日回覆
Thank you

10/10 有夠讚

Stacy

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel. Staff was excellent in that they were pleasant, friendly and provided great service. The hotel and restaurant were undergoing renovations at the time so I ate in the lounge. Food was very good as was the service. I utilized the hotel shuttle from the airport and back in the morning which was also a good service.
於 2024 年 4 月住了 1 晚
dh 於 2024年4月21日回覆
Thank you for your feedback

6/10 一般般

Mariea K

商務旅客
On the day that my party with 8 rooms where to check out the cleaning crew came through before we checked out. They threw away some expensive food that we had purchsed to take back to our homes that we do not have access too where we live. When I asked for a discount of that amount I was told by the woman that checked me out that they would replace what we lost from thier restuarant. When I went to find "Chrisitne" I could not get into the restuarant as it was closed. There we did not get our $$ worth that the hotel threw away....the front counterperson misdirected us so she didn't have to deal with me and we left the property very unhappy with the transaction. We had stayed for 3 nights X 8 rooms you would thing that amount of $$$ would have granted better service. Mariea Berry HR MGR Magna International
於 2024 年 4 月住了 1 晚
dh 於 2024年4月21日回覆
Thank you for your feedback

10/10 有夠讚

Tyre

喜歡：整潔度、員工素質和住宿環境和硬體
Love the stay
於 2024 年 4 月住了 1 晚
dh 於 2024年4月19日回覆
Thank you for your feedback

10/10 有夠讚

John

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good re- modeling. Restaurant should open soon
於 2024 年 4 月住了 1 晚
dh 於 2024年4月18日回覆
Thank you for your feedback

10/10 有夠讚

Jerry

喜歡：整潔度、員工素質和住宿環境和硬體
Very nice room
於 2024 年 4 月住了 1 晚
dh 於 2024年4月17日回覆
Thank you

8/10 不錯哦

Deanna

於 2024 年 3 月住了 3 晚
dh 於 2024年5月4日回覆
Thank you

10/10 有夠讚

Ines

商務旅客, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room, we had this year was fully renovated and much better from last year, Staff is great and friendly. One of the girls (Sabrina H.) remembered us from the last year, and she even knew what coffee we were drinking.
於 2024 年 3 月住了 2 晚
dh 於 2024年4月14日回覆
Thank you for your feedback

2/10 很糟糕

Robyn，Slinger

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Horrible burger from only open restaurant. Sketchy hallways and construction. Smelled smoke in halls. Good driver to airport.
於 2024 年 4 月住了 1 晚
dh 於 2024年4月11日回覆
Thank you for your feedback

10/10 有夠讚

Holli

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was a very nice hotel, great location. Staff was very friendly and professional. The food from the restaurant was very good and they had a large selection
於 2024 年 4 月住了 1 晚
dh 於 2024年4月11日回覆
Thank you for your feedback

10/10 有夠讚

Kamalah

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was bigger than I expected so I entered where the old registration used to be, but that wasn't a problem for me. While walking to the correct place to check in the hallway carpet was beautiful and smooth jazz music was playing. Check in was alright, fast and easy for the most part and the parking lot was huge. I could tell the hotel is under construction but that didn't make a difference for booking at this hotel nor my stay. My room was the more updated ones and it was also bigger than my anticipation, which was a plus because I did specifically book for my room to have a couch in. There was a dinning room table and four chairs plus an extra big lounge chair as well on the other side of the room. The bed and outlets/lamp on the right side of the bed looked updated and the sheets were nicely clean and crisp (it looked like how I would make my own bed. Superb job!) The bath room and rest of the room in my opinion has spotless, phenomenal job to housekeeping! It was quite for the most part as far as hearing the construction, which was non existent; the only noise I heard was from the guest walking and running around. The TV was a little hard to figure out as far as looking up the guide vs seeing the program line up. But I found a channel to watch and fell asleep soon after laying down. The only complaint I have about my stay was the heater/acc unit, when it kicked on and turned off it woke me up out of my sleep and few times. And startled me, otherwise 9/10 stay
於 2024 年 4 月住了 1 晚
dh 於 2024年4月8日回覆
Thank you for your feedback

10/10 有夠讚

Terri

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was great for walking across to the beach zoo for cheer competition. Food was good, bar was fun, and the remodeled room was nice.
於 2024 年 4 月住了 3 晚
dh 於 2024年4月19日回覆
Thank you for your feedback

8/10 不錯哦

Randy

家庭旅遊
喜歡：整潔度
Beds weren’t made in one of the rooms, they didn’t have blankets on them. Security was called on me and my son, when it was other people making noise, but the security guard said he stood outside our room for 5 minutes and it was us, yet we heard noises from others and my wife and daughter who were in the room in front of us said their neighbors were being loud.
於 2024 年 4 月住了 2 晚
dh 於 2024年4月8日回覆
Thank you for your feedback

6/10 一般般

Anthony

家庭旅遊
不喜歡：員工素質
We had ants
於 2024 年 4 月住了 1 晚
dh 於 2024年4月8日回覆
Thank you for your feedback

4/10 不太好

Mariela

於 2024 年 3 月住了 3 晚
dh 於 2024年4月25日回覆
Thank you