住宿內酒吧

托倫斯洛杉磯國際機場區溫德姆速 8 飯店的評分

2 out of 5

評論

6.8
10 分,有夠讚;1000 則評論中有 218 則" "
8 分,不錯哦;1000 則評論中有 287 則" "
6 分,一般般;1000 則評論中有 236 則" "
4 分,不太好;1000 則評論中有 131 則" "
2 分,很糟糕;1000 則評論中有 128 則" "

7.0/10

整潔度

7.2/10

員工素質

6.2/10

設施服務

6.6/10

住宿環境和硬體

6.8/10

環保程度

評論

10/10 有夠讚

Amy

於 2021 年 11 月住了 1 晚
Guest Experience Team 於 2021年11月9日回覆
Dear guest, thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us and, we look forward to having you back with us again. Best Regards, Super 8 Torrance Customer Care Team

4/10 不太好

Stephen C

不喜歡:員工素質、住宿環境和硬體和客房舒適度
地点差,管理差,客人食大麻無人管,半夜凌晨2-3点尚吵鬧,投訴無門。

8/10 不錯哦

Wei

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
lax周边,自驾停车方便
离lax机场开车25分钟左右,自驾停车方便,性价比高,隔音一般,大家在房间聊天或过廊里敲门声音要小。

8/10 不錯哦

CHING-LIN,Taiwan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A Nice Motel to Stay
It is a great motel to stay with. Service personnels were nice. I am happy to come back again.

4/10 不太好

Nadine

商務旅客
不喜歡:員工素質、設施服務和住宿環境和硬體
You get what you pay for. The room was $100 for the night. So I got a bed, furniture that had seen better days, a remote that worked sometimes, and a safe place to sleep. What I didn't get was hot water (no matter how long I left the water running), a quiet heater, nor a warm welcome. Overall it was worth what I paid for it. I was not expecting a luxury hotel, and it was not a dive hotel, it was a good, CLEAN and safe place to sleep. Would recommend if that is what you are looking for too.
於 2024 年 5 月住了 1 晚
Guest Experience Team 於 2024年5月21日回覆
Dear Nadine, thank you for taking the time to share your feedback with us. We appreciate your honest assessment of your recent stay. While we're glad to hear that you found our hotel to be a clean and safe place to sleep, we apologize for any inconvenience caused by the lack of hot water and the noise from the heater. Your comfort and satisfaction are important to us, and we will share these issues with our maintenance team to ensure they are resolved promptly. We also apologize if our staff did not provide the warm welcome and level of service you deserved. Your comments will be shared with our team as we continually strive to improve our guest experience. We value your recommendation and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards, Super 8 TorranceCustomer Care Team

10/10 有夠讚

Monica

喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
Over all a decent experience, I expected breakfast to be a full breakfast but all they had was cereal and coffee so I was disappointed on that.
於 2024 年 5 月住了 1 晚
Customer Care Team 於 2024年5月21日回覆
Dear Monica, thank you for sharing your feedback with us. We're glad to hear that you had an overall decent experience during your stay. However, we apologize for falling short of your expectations regarding breakfast. We understand the importance of starting the day right with a satisfying meal, and we regret any disappointment caused by our limited breakfast offerings. Your feedback is valuable to us, and we will certainly consider it as we strive to improve and enhance our services. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best Regards, Super 8 TorranceCustomer Care Team

2/10 很糟糕

Dion

不喜歡:整潔度和設施服務
Was not happy with the stay. It seemed like a drug users, Haven noisy all night.
於 2024 年 5 月住了 2 晚
Customer Care Team 於 2024年5月21日回覆
Dear Dion, we're sincerely sorry to hear about your disappointing experience during your recent stay. Your feedback regarding cleanliness and noise disturbances is deeply concerning, and we apologize for any discomfort or inconvenience this may have caused you. Maintaining a safe and peaceful environment for our guests is of the utmost importance to us, and we regret falling short of your expectations in this regard. We take your comments seriously and will be reviewing them with our team to ensure improvements are made. Additionally, we apologize if our amenities did not meet your expectations. Your satisfaction is our priority, and we hope you'll consider giving us another opportunity to provide you with a much-improved experience in the future. If you have any further concerns or if there is anything else we can do to assist you, please don't hesitate to reach out to us directly.Best Regards, Super 8 TorranceCustomer Care Team

10/10 有夠讚

Donald

家庭旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
Enjoyed
於 2024 年 5 月住了 1 晚
Customer Care Team 於 2024年5月17日回覆
Dear Donald, we're delighted to hear that you enjoyed your stay with us! Providing a positive experience for our guests is our top priority, and we're thrilled that you had a pleasant time during your visit. If there's anything specific that stood out to you or any suggestions you have for how we can make your next stay even better, please feel free to share. We appreciate your feedback and look forward to welcoming you back for another enjoyable experience in the future!Best Regards, Super 8 TorranceCustomer Care Team

8/10 不錯哦

hiro

喜歡:員工素質
於 2024 年 5 月住了 2 晚
Customer Care Team 於 2024年5月16日回覆
Dear Hiro, your positive rating means a lot to us! We're thrilled that you had a great experience during your time at our hotel. We look forward to having you back with us for a similar experience. Best Regards, Super 8 TorranceCustomer Care Team

8/10 不錯哦

Angelica

喜歡:整潔度和住宿環境和硬體
於 2024 年 5 月住了 4 晚
Customer Care Team 於 2024年5月16日回覆
Dear Angelica, thank you so much for the positive rating. We hope you had an amazing experience and enjoyed every moment during your stay with us. We look forward to your next visit already. Best Regards, Super 8 TorranceCustomer Care Team

8/10 不錯哦

Payam

喜歡:整潔度、員工素質和住宿環境和硬體
Only breakfast was not as it was advertised only very sweat cookies.
於 2024 年 5 月住了 3 晚
Customer Care Team 於 2024年5月13日回覆
Dear Payam, we apologize for any disappointment with our breakfast offerings not meeting your expectations. Your feedback is valuable, and we'll consider it as we strive to improve our amenities for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfactory experience in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.Best Regards, Super 8 TorranceCustomer Care Team

8/10 不錯哦

Jill

喜歡:員工素質
Not bad for the price
於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年5月6日回覆
Dear Jill, we're glad to hear that you found value in your stay with us! We're committed to providing affordable accommodations without compromising on comfort or quality. If there are any areas where we can improve to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back in the future!Best Regards, Super 8 TorranceCustomer Care Team

8/10 不錯哦

Hirofumi

喜歡:整潔度和員工素質
於 2024 年 5 月住了 1 晚
Customer Care Team 於 2024年5月6日回覆
Dear Hirofumi, thank you for these upbeat ratings! We're extremely delighted to learn that you had a great stay and loved our hospitality. We'd love to see you choose us again on your next trip!Best Regards, Super 8 TorranceCustomer Care Team

10/10 有夠讚

Osiel

於 2024 年 1 月住了 1 晚
Customer Care Team 於 2024年5月14日回覆
Dear Osiel, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards, Super 8 TorranceCustomer Care Team

4/10 不太好

Heather

家庭旅遊
喜歡:整潔度
不喜歡:住宿環境和硬體
The room was small with two twin beds. We travelled with three people. Two adults shared one twin bed. They didn't have any rolling cots. The continental breakfast was non existent for two of the three days we were there. The first day they only had a juice machine. Day two, the juice machine and one croissant in a sealed package. I didn't bother to look on day three. days I checked. They only had a juice machine with two juices available. Th
於 2024 年 4 月住了 3 晚
Customer Care Team 於 2024年4月22日回覆
Dear Heather, we apologize for the inconvenience you experienced during your recent stay. Providing comfortable accommodations and a satisfactory breakfast experience is important to us, and we regret that we fell short of meeting your expectations. We understand the challenges of traveling with multiple guests and are sorry for any discomfort caused by the room size and bedding arrangements. Additionally, we apologize for the inconsistency with our continental breakfast offerings. Your feedback is valuable, and we'll use it to handle these issues with our team to ensure improvements are made. If you choose to stay with us again, please let us know how we can make your experience more enjoyable. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Best Regards, Super 8 TorranceCustomer Care Team

10/10 有夠讚

Hideyuki

於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年4月18日回覆
Dear Hideyuki, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards, Super 8 TorranceCustomer Care Team

2/10 很糟糕

Yoran

家庭旅遊
喜歡:整潔度和員工素質
Very thin wall where I could hear word for word and there is no breakfast (false advertisement)
於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年4月15日回覆
Dear Yoran, we apologize for the inconvenience caused by the thin walls, which impacted your stay. Providing a quiet and comfortable environment is important to us, and we regret that we fell short in this regard. Additionally, we apologize for any misunderstanding regarding breakfast. We appreciate your feedback and will ensure that our advertising accurately reflects the amenities we offer. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best Regards, Super 8 TorranceCustomer Care Team

4/10 不太好

Paul

喜歡:整潔度
不喜歡:員工素質和設施服務
Advertised as having breakfast but had sone old cookies in plastic wrap, asked the staff and cited since covid didn’t have breakfast anymore…then don’t advertise it.
於 2024 年 3 月住了 7 晚
Customer Care Team 於 2024年4月9日回覆
Dear Paul, we apologize for the confusion regarding breakfast during your stay. Your feedback is important to us, and we regret any inconvenience caused by the discrepancy between our advertised amenities and what was available during your visit. We understand the frustration and will ensure better communication moving forward. Your satisfaction is our priority, and we appreciate your understanding during these challenging times. Should you choose to stay with us again, we'll do our utmost to provide a more enjoyable experience. Thank you for bringing this matter to our attention. Best Regards, Super 8 TorranceCustomer Care Team

6/10 一般般

Karmel

情侶出遊
喜歡:員工素質
Its cool for the price...the walls are very thin have to keep the tv or some music on...this was my second stay they have coffee and juice a few muffins nothing spectacular have to get up early to get it..would stay again...
於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年4月8日回覆
Dear Karmel, thank you for choosing to stay with us again and for taking the time to share your feedback. We're glad to hear that you found our hotel to be a good value overall. We apologize for any inconvenience caused by the thin walls and limited breakfast options. Your comments are valuable to us as we continuously strive to improve the guest experience. We hope to welcome you back for another stay in the future, and please don't hesitate to let us know if there's anything we can do to make your next stay even more enjoyable.Best Regards, Super 8 TorranceCustomer Care Team

10/10 有夠讚

Miguel

喜歡:住宿環境和硬體
excelente lugar, muy limpio y buena atención del personal.
於 2024 年 3 月住了 9 晚
Customer Care Team 於 2024年4月5日回覆
Dear Miguel, thank you for your kind words! We're thrilled to hear that you enjoyed your stay and that our staff provided you with excellent service. Maintaining cleanliness and delivering exceptional service are top priorities for us, and we're delighted that we met your expectations. We look forward to welcoming you back again in the future for another enjoyable experience. Safe travels!Best Regards, Super 8 TorranceCustomer Care Team

2/10 很糟糕

Michael

商務旅客
不喜歡:整潔度、員工素質和住宿環境和硬體
I was in the room for 30 seconds and in the bathroom there was a 2 inch booger hanging on the shower curtain. I woke up with bug bites all over my body. It was noisy you can hear everything through the walls I had loud people on both sides of me.
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年4月3日回覆
Dear Michael, thank you for bringing these concerns to our attention, and we sincerely apologize for the disappointing experience you had during your stay. Cleanliness and guest comfort are our top priorities, and we regret that we fell short of meeting your expectations in these areas. Rest assured, we have reviewed the issues with our housekeeping and maintenance teams to ensure that such oversights are promptly rectified. Additionally, we will reinforce our noise control measures to minimize disturbances and enhance your overall experience. Your feedback is invaluable to us as we continually strive to improve, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Best Regards, Super 8 TorranceCustomer Care Team

10/10 有夠讚

Justin

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年4月1日回覆
Dear Justin, we're thrilled to hear that you had an amazing experience during your stay! Providing exceptional service and ensuring our guests have a wonderful time is our top priority. If there's anything specific that made your stay exceptional or if there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back for another amazing stay in the future!Best Regards, Super 8 TorranceCustomer Care Team

2/10 很糟糕

Robert

商務旅客
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I travel for business: Check in was ok got to the room and the towels (2 ) one face cloth and one bath towel was all I got and both looked very old and dingy. Found 1/8 of a roll of toilet paper only and no tissues. I asked the maid for tissues and she stated the management will not purchase any and then I asked her for a roll of toilet paper and she gave me another 1/4 roll. I asked the maid for more towels and she stated that she did not have any more and that they are washing them. The next night I got back to my room around 9:00 pm and my towels were gone which left me with nothing to take a shower with. Two morning in a roll I walked out of my room to go to work at 4:30 am and saw mice running in the hallway. I had to check out early. I will NEVER book at this hotel AGAIN
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年4月1日回覆
Dear Robert, we sincerely apologize for the unacceptable experience you encountered during your stay. Providing clean and well-stocked accommodations is essential, and we deeply regret that we fell short of meeting your expectations. Rest assured, we take your feedback seriously and will handle these issues promptly with our housekeeping and management teams to ensure they are rectified and prevented from happening again in the future. We understand the importance of a comfortable and hassle-free stay, and we are committed to providing a higher standard of service to all our guests. Please accept our sincerest apologies once again, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. If there's anything else we can do to assist you or if you would like to discuss your concerns further, please don't hesitate to reach out to us directly.Best Regards, Super 8 TorranceCustomer Care Team

2/10 很糟糕

Ramsey

家庭旅遊, 親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Well we checked in first room the sink n faucet were broken. Took another room checked it blood on blankets,paint peeling on walls ,no smoke detector,door didnt lock right,no cameras for vehicle!!! Nothing wat the pics look like in app period!!!!
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年4月5日回覆
Dear Ramsey, we're deeply sorry to hear about the numerous issues you encountered during your stay. Providing a clean, comfortable, and safe environment for our guests is our top priority, and it's clear we fell short of your expectations in several areas. We sincerely apologize for the broken sink and faucet in the first room, as well as the cleanliness issues and lack of basic amenities in the second room. Additionally, we take the safety and security of our guests very seriously, and we apologize for any concerns regarding the door lock and the absence of smoke detectors. We understand your frustration with the discrepancy between the photos in the app and the actual conditions of the property. Please know that we take your feedback seriously, and we will share these issues with our team to ensure improvements are made. We truly value your input, and we hope to have the opportunity to regain your trust and provide you with a much better experience in the future. If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out.Best Regards, Super 8 TorranceCustomer Care Team

2/10 很糟糕

Sharlamaine,Cincinnati

喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
DO NOT STAY HERE!
於 2024 年 3 月住了 5 晚
Customer Care Team 於 2024年3月29日回覆
Dear Sharlamaine, we are truly sorry to hear about your dissatisfaction with your recent stay. Your feedback is extremely valuable to us, and we would like to learn more about your experience to handle any issues you encounter and ensure they are resolved promptly. Please feel free to reach out to us directly so we can discuss your concerns in more detail and work towards a resolution. We strive to provide all our guests with a comfortable and enjoyable stay, and we regret that we did not meet your expectations on this occasion. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Best Regards, Super 8 TorranceCustomer Care Team

10/10 有夠讚

Nicole

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It would be nice to have a microwave inside the room instead of having to go downstairs to heat up things. Staff is very nice and friendly.
於 2024 年 2 月住了 8 晚
Customer Care Team 於 2024年3月27日回覆
Dear Nicole, thank you for your valuable feedback. We're glad to hear that you found our staff to be very nice and friendly. Your suggestion regarding having a microwave inside the room is duly noted, and we will certainly consider it for future improvements. We aim to provide convenience and comfort to all our guests, and we appreciate your input in helping us achieve that goal. We hope to have the pleasure of welcoming you back for another enjoyable stay.Best Regards, Super 8 TorranceCustomer Care Team

6/10 一般般

thomas

It is an ok place. Nothing to write home about.
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年3月27日回覆
Dear Thomas, thank you for sharing your feedback with us. While we're pleased to hear that your stay was satisfactory overall, we're always striving to exceed expectations. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. Your input is valuable to us as we continuously work to enhance the experience for all our guests. We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.Best Regards, Super 8 TorranceCustomer Care Team

6/10 一般般

Taylor

團體旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
There is not a bar on property as advertised. The room was pretty dirty, the floor had not been cleaned and the shower was pretty gross. Good location though.
於 2024 年 3 月住了 4 晚
Customer Care Team 於 2024年3月19日回覆
Dear Taylor, we apologize for the inconvenience you experienced during your stay. Providing a clean and comfortable environment is our top priority, and we're disappointed to hear that we fell short of your expectations in this regard. Your feedback is valuable to us, and we'll raise the cleanliness issues with our housekeeping team to ensure improvements are made. Regarding the missing bar on the property, we apologize for any confusion and will update our advertising accordingly. We appreciate your acknowledgment of our good location and hope to have the opportunity to regain your trust during a future visit. If there's anything else we can do to improve your experience, please don't hesitate to reach out to us directly.Best Regards, Super 8 TorranceCustomer Care Team

8/10 不錯哦

Ryo

於 2024 年 3 月住了 3 晚
Customer Care Team 於 2024年4月8日回覆
Dear Ryo, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards, Super 8 TorranceCustomer Care Team

6/10 一般般

Eric,Las Vegas

於 2024 年 3 月住了 7 晚
Customer Care Team 於 2024年3月18日回覆
Dear Guest, thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any short-comings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon.Best Regards,Customer Care Team

10/10 有夠讚

Oscar,Modesto

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
All was good
於 2024 年 3 月住了 6 晚
Customer Care Team 於 2024年3月18日回覆
Dear Oscar, we're thrilled to hear that you had a positive experience during your stay! Thank you for choosing us, and we hope to welcome you back again soon for another enjoyable visit. If there's anything specific you loved or anything we can do to make your next stay even better, please feel free to share.Best Regards, Super 8 TorranceCustomer Care Team

6/10 一般般

Vadim

喜歡:整潔度
不喜歡:設施服務
Fridge didn’t work, bedding was clean but stained, towels didn’t look/feel fresh.
於 2024 年 3 月住了 3 晚
Customer Care Team 於 2024年3月13日回覆
Dear Vadim, thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with the fridge, bedding, and towels. Cleanliness and functionality are essential aspects of our service, and we regret that we fell short of meeting your expectations. Please know that we take your comments seriously, and we will share these issues with our housekeeping and maintenance teams to ensure that they are rectified promptly. Your satisfaction is our priority, and we appreciate your patience and understanding. If you choose to stay with us again, we will strive to provide you with a much-improved experience.Best Regards, Super 8 TorranceCustomer Care Team

10/10 有夠讚

Oscar,Modesto

於 2024 年 3 月住了 6 晚
Customer Care Team 於 2024年3月29日回覆
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 很糟糕

Perla

不喜歡:整潔度、員工素質和住宿環境和硬體
Customer Care Team 於 2024年3月12日回覆
Dear Perla, thank you for bringing your concerns to our attention, and we sincerely apologize for the disappointing experience you had during your stay. Cleanliness, quality service, and well-maintained facilities are of utmost importance to us, and we regret falling short of your expectations. Rest assured, we take your feedback seriously and will be handling these issues promptly to ensure a better experience for our future guests. If there's anything specific you'd like to share to help us improve, please feel free to provide more details. We value your feedback and hope to have the opportunity to make it right on your next visit.Best Regards, Super 8 TorranceCustomer Care Team

6/10 一般般

Lina

不喜歡:整潔度、員工素質和住宿環境和硬體
Need more cleaning
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年3月5日回覆
Dear Lina, thank you for bringing your concerns to our attention. We sincerely apologize for any lapse in cleanliness and service that you experienced during your stay. Our team takes such feedback seriously, and we are committed to handling and rectifying any issues promptly. Rest assured, your comments will be shared with the relevant departments to ensure improvements are made. We value your feedback, and we hope to have the opportunity to provide you with a more positive experience in the future.Best Regards, Super 8 TorranceCustomer Care Team

10/10 有夠讚

Oscar,Modesto

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Quiet during my stay
於 2024 年 2 月住了 4 晚
Customer Care Team 於 2024年3月5日回覆
Dear Oscar, we appreciate your positive feedback and are delighted to hear that you enjoyed a quiet stay with us. Providing a peaceful environment for our guests is a top priority, and we are pleased that we met your expectations. Should your travels bring you back to the area, we look forward to welcoming you again for another quiet and comfortable experience.Best Regards, Super 8 TorranceCustomer Care Team

2/10 很糟糕

Kitzia

於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月29日回覆
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 有夠讚

Paul

喜歡:整潔度和員工素質
It was nice
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月28日回覆
Dear Paul, thank you for choosing to stay with us. We're glad to hear that you had a nice experience at our hotel. Our team strives to provide a comfortable and enjoyable stay for all our guests. If there's anything specific you appreciate or if there are areas where we can improve, please feel free to share your feedback. We look forward to welcoming you back on your next visit.Best Regards, Super 8 TorranceCustomer Care Team

2/10 很糟糕

Angela

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This hotel didn’t offer any breakfast, the hallway reeked of marijuana, and the room had a used sheets when we checked in. They left us used toilet paper and only one Totally disappointed.
於 2024 年 2 月住了 3 晚
Customer Care Team 於 2024年2月27日回覆
Dear Angela, we sincerely apologize for the disappointing experience you had during your stay. Your feedback regarding the lack of breakfast, the odor in the hallway, and the issues with the room's cleanliness is concerning, and we deeply regret any inconvenience caused. We take your comments seriously and assure you that we will investigate and handle these issues promptly to prevent recurrence. Your satisfaction is our priority, and we appreciate your patience. If there's anything specific you would like us to do to make amends or if you have additional suggestions, please feel free to share. We value your feedback and hope to have the opportunity to provide a more satisfying experience on your next visit.Best Regards, Super 8 TorranceCustomer Care Team

10/10 有夠讚

Charlotte

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月27日回覆
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 有夠讚

rosario

喜歡:整潔度和住宿環境和硬體
於 2024 年 2 月住了 3 晚
Customer Care Team 於 2024年2月27日回覆
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 不太好

mark

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月27日回覆
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 不錯哦

Gustavo

於 2024 年 2 月住了 3 晚
Customer Care Team 於 2024年3月20日回覆
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 有夠讚

John

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月20日回覆
Dear John,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards, Super 8 TorranceCustomer Care Team

10/10 有夠讚

Camelle

喜歡:整潔度、員工素質和住宿環境和硬體
Thanks
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月20日回覆
Hi Carmelle,Thanks for your thanks! Ratings and reviews like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards, Super 8 TorranceCustomer Care Team

2/10 很糟糕

DBE

不喜歡:整潔度、員工素質和住宿環境和硬體
Room was not set up, service is horrible
於 2024 年 2 月住了 3 晚
Customer Care Team 於 2024年2月13日回覆
Dear guest, we deeply regret the inconvenience you faced with the room setup and the quality of service during your stay. This is certainly not reflective of our usual standards, and we sincerely apologize for falling short of your expectations. Your feedback is essential, and we will handle these issues promptly with our housekeeping and front desk teams to prevent such occurrences in the future. We appreciate your understanding and hope you will consider giving us another chance to provide you with the exceptional service you deserve.Best Regards, Super 8 TorranceCustomer Care Team

6/10 一般般

Jamal

商務旅客
喜歡:整潔度
It was just a place to sleep for me.. It was just ok
於 2024 年 2 月住了 3 晚
Customer Care Team 於 2024年2月13日回覆
Dear Jamal, thank you for choosing our hotel for your recent stay. We appreciate your feedback, and we're glad we could provide you with a comfortable place to rest. If there's anything specific you feel we could improve upon to make your next stay more enjoyable, please feel free to share it with us. We value your input and hope to have the opportunity to welcome you back for an even better experience in the future.Best Regards, Super 8 TorranceCustomer Care Team

8/10 不錯哦

Claro

親子旅遊
喜歡:整潔度和員工素質
Good stay. Front desk receptionist was flexible and was able to accommodate our needs hassle free.
於 2024 年 1 月住了 4 晚
Customer Care Team 於 2024年2月1日回覆
Dear Claro, we greatly appreciate your positive feedback regarding your recent stay. It's wonderful to hear that our front desk team provided you with a hassle-free experience and accommodated your needs. Our goal is to ensure that every guest has a comfortable and enjoyable stay, and we're delighted to have met your expectations. Should your travels bring you back to the area, we look forward to welcoming you again.Best Regards, Super 8 TorranceCustomer Care Team

2/10 很糟糕

Michael

於 2024 年 1 月住了 1 晚
Customer Care Team 於 2024年3月20日回覆
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 有夠讚

Carmen

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Thank you
於 2024 年 1 月住了 1 晚
Customer Care Team 於 2024年1月29日回覆
Dear Carmen, we sincerely appreciate you taking the time to share your feedback with us. We apologize for any inconveniences or issues you encountered during your stay. Your comments are invaluable as they help us improve our services and facilities. Regarding concerns about cleanliness, maintenance, and customer service, please know that we take these matters seriously and are actively working to handle them. We have already implemented additional training for our staff to ensure better communication and service delivery. Additionally, we are conducting thorough inspections of our rooms and facilities to handle any maintenance issues promptly. We understand the importance of a comfortable and enjoyable stay, and we strive to provide the best experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future for a much-improved experience. Best Regards, Super 8 TorranceCustomer Care Team