Morning staff was terrible and breakfast service not good.
I paid for the breakfast and was not honored and I showed the paid receipt. I called Expedia to correct it to honor. I had terrible experience dealing with the staff at breakfast management. I gave them the breakfast coupon (after talking to Expedia) staff and they were asking me to fill out the form not offering a seat. Very rude and bad service.
I left the place not eating and went to front desk asking for manager phone number and she refused to get to the manager and his contact number.
I did ask her that I paid through Expedia for the room and breakfast, how come I couldn’t get the breakfast and not the room.
She refused to call Expedia.
I have recorded the conversation.
I would not suggest to go to this place unless things are corrected.
Somaiah
於 2025 年 7 月住了 1 晚
6/10 一般般
Francis
家庭旅遊
2025 年 7 月 23 日
喜歡:整潔度和員工素質
I like amenities in the gym. I like the complimentary ⭐️bucks coffee and pastries. I like the free airport shuttle which was quick.
I did not like our original room, there. was no water pressure to the shower, we requested a transfer to another room. One of our window has condensation within the double pane glass. The magnetic keycard door lock is old and we got locked-out bec the battery died.
I think Sheraton Marriot could have refurbished this ageing building.
Francis
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Vivek,Naperville
親子旅遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was excellent and close to the Ontario Convention Center. Lots of dining options nearby
Vivek
於 2025 年 7 月住了 3 晚
8/10 不錯哦
Sheri
家庭旅遊
2025 年 7 月 8 日
喜歡:整潔度、員工素質和住宿環境和硬體
Expected more from a Sheraton. Doors banged shut. Rooms were not sound proof and breakfast was just ok- you can only select 3 items on sheet. Shuttle was parked in the way every day to where you couldn’t unload luggage at the entrance very easily.
Sheri
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Vanessa
2025 年 7 月 1 日
Vanessa
於 2025 年 6 月住了 2 晚
6/10 一般般
Roberto Antonio
2025 年 6 月 25 日
不喜歡:整潔度
Ok but nothing outstanding, old and somewhat unclean hotel.
Roberto Antonio
於 2025 年 6 月住了 2 晚
10/10 有夠讚
Zhan
2025 年 6 月 23 日
喜歡:整潔度
不喜歡:設施服務
Zhan
於 2025 年 6 月住了 1 晚
6/10 一般般
Doug
2025 年 6 月 2 日
Doug
於 2025 年 5 月住了 1 晚
6/10 一般般
Tejas
2025 年 6 月 1 日
喜歡:整潔度和員工素質
Bad experience with check in. Was given an already occupied room. Swimming pool not clean. Had algae build up at the bottom and sides. Room light was flickering
Tejas
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Juan Manuel,Tukwila
2025 年 5 月 30 日
喜歡:整潔度、設施服務和住宿環境和硬體
Juan Manuel
於 2025 年 5 月住了 2 晚
10/10 有夠讚
Yael
家庭旅遊
2025 年 5 月 24 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a great stay. Staff and amenities were wonderful.
Yael
於 2025 年 5 月住了 4 晚
10/10 有夠讚
Joseph
家庭旅遊
2025 年 5 月 24 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The Sheraton Ontario is a wonderful hotel. Location, staff and nearby restaurants are excellent.