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蒙特貝羅 - 洛杉磯凱藝套房飯店的評分

2.5 out of 5
蒙特貝羅 - 洛杉磯凱藝套房飯店
7709 Telegraph Road, Montebello, CA

評論

6.4
10 分，有夠讚；1000 則評論中有 226 則" "
8 分，不錯哦；1000 則評論中有 250 則" "
6 分，一般般；1000 則評論中有 186 則" "
4 分，不太好；1000 則評論中有 151 則" "
2 分，很糟糕；1000 則評論中有 187 則" "

6.4/10

整潔度

7.0/10

員工素質

6.2/10

設施服務

6.0/10

住宿環境和硬體

6.0/10

環保程度

評論

6/10 一般般

Haidi

於 2023 年 7 月住了 1 晚

8/10 不錯哦

真實旅客

於 2019 年 11 月住了 1 晚
mb 於 2019年12月19日回覆
Thank You!

8/10 不錯哦

真實旅客

喜歡：員工素質
房間的床比其他飯店小，但自助早餐還不錯
於 2019 年 1 月住了 4 晚
MB 於 2019年2月11日回覆
Thank you for taking the time to write a review. We're happy to hear you enjoyed the breakfast we offer. We hope to see you again soon.

8/10 不錯哦

Ping Sammi

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
用心做早餐的一家酒店
很用心做早餐，分開中式和西式早餐餐廳
於 2018 年 9 月住了 1 晚
PR 於 2018年9月19日回覆
Dear Guest, We appreciate your feedback.

6/10 一般般

ST，Taiwan

不喜歡：整潔度和住宿環境和硬體
Facilities is too old at all...... may not select this one for next trip to LA area
於 2018 年 8 月住了 1 晚
Perla 於 2018年9月13日回覆
Dear Guest, We appreciate your feedback. We are sorry to hear your stay with us was not satisfactory. We will work hard to fix the issue you experienced and hope you give us another opportunity in the future. Thank you

8/10 不錯哦

Michael

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The only thing that I didn't like was the bathroom was kind of small
於 2024 年 4 月住了 5 晚

4/10 不太好

Majo

情侶出遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
La ducha se tapó y no se iba el agua
於 2024 年 4 月住了 3 晚
Front Desk 於 2024年4月17日回覆
Hola,Gracias por tomar el tiempo para responder a nuestra encuesta. Disculpe por la experiencia que tuvo. le hemos dejado esta informacion a nuestra supervisora para resolver el problema. Muchas gracias!

10/10 有夠讚

Olivia

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very good stay
於 2024 年 4 月住了 2 晚
front desk 於 2024年4月17日回覆
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

4/10 不太好

Baiyao

親子旅遊
喜歡：員工素質
It took time to get hot Water to bath, and water is not hot enough, no enough food to eat….
於 2024 年 4 月住了 3 晚
Front Desk 於 2024年4月17日回覆
Hello, Thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thamk you for your feedback!

6/10 一般般

Richard

不喜歡：員工素質和住宿環境和硬體
I have not yet received my $100 deposit back.
於 2024 年 4 月住了 2 晚
Front Desk 於 2024年4月17日回覆
Hello, Thank you for taking the time to respond to our survey. I am sorry for the delay, deposit refunds may take anywhere from 5-7 business days.. Thank you for your feedback!

6/10 一般般

Nancy

喜歡：員工素質
Not suitable
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月17日回覆
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

2/10 很糟糕

Guadalupe

不喜歡：整潔度、員工素質和住宿環境和硬體
There’s nothing,besides the fish tank,,,unbelievable in the sheets on the bed ,,blood on under the pillows,went we noticed that, i pulled the covers and there’s more spots ,not as dark but still, pulled it off and put it on the side of of the bed it’s was late ,I’m just in shock,and the toilet kept moving so bad ,no toilet paper,back up ,,and the cleaning lady was nocking on the door at 845am asking if I’m staying the day ,,I’m like wow ,not cool not happy with the situation,,the manager hasn’t got back to me ,
於 2024 年 4 月住了 1 晚
front desk 於 2024年4月17日回覆
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

10/10 有夠讚

Alejandra

情侶出遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The price was great! Me and my family had a great experience , hotel was very clean and was very quiet which is very important for us. The staff respects one’s privacy and is very friendly and welcoming ! Breakfast was included which is a plus and it was also very good I don’t have a complaint . Definitely will be staying here again our next vacation .
於 2024 年 3 月住了 5 晚
front desk 於 2024年4月17日回覆
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

6/10 一般般

abimelec

親子旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體
The bathroom exhaust fan didn't work, all the steam that wasn't extracted in each shower was a nightmare. Fair price, and excellent bed, firm and very comfortable. Clean bathroom, although with slight signs of mold in the corners of the bathtub, I think a professional should remove that old silicone and put in a new one, it would give a better appearance. Excellent breakfast, not the best, but at that price it was very good, and the breakfast room was clean at all times.
於 2024 年 3 月住了 2 晚
front desk 於 2024年4月17日回覆
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

10/10 有夠讚

Esteban

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Nice room. Complementary parking. The pool was not clean. Breakfast has poor variety.
於 2024 年 3 月住了 3 晚
front desk 於 2024年4月17日回覆
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

2/10 很糟糕

Jorge

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
desayuno incluido terrible
於 2024 年 3 月住了 6 晚
front desk 於 2024年4月17日回覆
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

4/10 不太好

Isabel

家庭旅遊, 親子旅遊
不喜歡：員工素質和設施服務
Breakfast isnt available all the time. Carpet was so dirty and if you stay 2 days they dont clean your rooom. You have to ask fro clean towels. .
於 2024 年 3 月住了 2 晚
front desk 於 2024年4月17日回覆
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

2/10 很糟糕

Francisco

親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property needs some major renovations and needs to get better on cleanliness. Our AC smelled like mold to the point where we had to just shut it off and deal with the room temperature over night. A towel had a bright red dot on it that looked like blood. The hot water took 8 minutes to come on and once it did, it fluctuated between hot and cold. To top it off the maintenence person saw me struggling to bring in my luggage on a luggage cart through a non automatic opening door. Instead of helping me out by holding the door open so i could come in easier, he snickered and continued texting by his truck parked up front. I will never stay at a quality inn ever again.
於 2024 年 3 月住了 3 晚
front desk 於 2024年4月17日回覆
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

10/10 有夠讚

rene

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great service and very clean and professional.
於 2024 年 3 月住了 1 晚
front desk 於 2024年4月17日回覆
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

10/10 有夠讚

Verónica

喜歡：整潔度、員工素質和住宿環境和硬體
👍
於 2024 年 1 月住了 1 晚
front desk 於 2024年4月17日回覆
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

6/10 一般般

Esther

商務旅客
喜歡：員工素質、設施服務和住宿環境和硬體
不喜歡：整潔度
Needs attention cleanness
於 2024 年 3 月住了 1 晚
front desk 於 2024年4月17日回覆
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

8/10 不錯哦

Ana

於 2024 年 3 月住了 4 晚
front desk 於 2024年4月17日回覆
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

8/10 不錯哦

Daniella

家庭旅遊
喜歡：整潔度和員工素質
Location was convenient. Hotel.was older but room was clean. Staff was nice. Breakfast was ok. Good for 1-2 nights.
於 2024 年 3 月住了 1 晚
front desk 於 2024年4月17日回覆
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

6/10 一般般

Anne，Monterey Park

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
The staff at the hotel were excellent , especially the crew that covered the breakfast area. Always helpful and ready to assist with any needs. The one major, major flaw was the availability of hot water. I was informed in order to get hot water you need to let the water run for ten to fifteen minutes! I never heard of such a thing, especially during the drought situation in California. One morning the water in the sink was hot so i decided to wash my hair in the sink. After I had lathered up, the water turned cold. Needless to say rinsing out shampoo with cold water wasn’t very pleasant.
於 2024 年 2 月住了 5 晚
front desk 於 2024年4月17日回覆
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

8/10 不錯哦

sandra

喜歡：整潔度和員工素質
於 2024 年 2 月住了 4 晚
front desk 於 2024年4月17日回覆
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

6/10 一般般

MICHEL

親子旅遊
不喜歡：整潔度和員工素質
Huele a Marihuana los pasillos , la ubicación es buena , básico para llegar a dormir y bañarse
於 2024 年 2 月住了 4 晚
front desk 於 2024年4月17日回覆
Gracias por sus comentarios! Me alegra mucho saber que disfrutó su estadía con nosotros y disculpe el problema que tuvo en nuestro hotel. espero que elija quedarse con nosotros nuevamente en el futuro. ¡Qué tengas un lindo día!

10/10 有夠讚

Andrea

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great
於 2023 年 12 月住了 1 晚
front desk 於 2024年4月17日回覆
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

2/10 很糟糕

Evelyn

於 2024 年 2 月住了 1 晚
front desk 於 2024年4月17日回覆
Hello, thank you for taking the time to respond to our survey. I am sorry for the experience you had at our hotel. I have let my manager know to resolve issue. Thank you for your feedback!

8/10 不錯哦

Pedro

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was ok
於 2024 年 2 月住了 2 晚
front desk 於 2024年4月17日回覆
Thank you for your feedback! I am so happy to hear you enjoyed your stay with us and hope you choose to stay with us again in the future. Have a great day!

6/10 一般般

Amanda，San Antonio

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
於 2024 年 2 月住了 1 晚

8/10 不錯哦

JUAN，GUADALAJARA

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 4 晚

6/10 一般般

Vivian

喜歡：整潔度
Es un buen sitio, cómodo y con atención 24 horas. El desayuno es igual siempre, nada variado. Muy limpio, los aires son antiguos y algo ruidosos.
於 2024 年 1 月住了 5 晚

6/10 一般般

Miguel

於 2024 年 1 月住了 2 晚

6/10 一般般

Fernando

喜歡：員工素質和客房舒適度
不喜歡：整潔度
Razoável. Limpeza nos quartos não foi feita. Tive que pedir varias vezes. Nos corredores e no térreo é perceptivel a limpeza e zelo. Mas o hotel é velho e necessita de uma reforma. Moveis velhos e mal cuidados.
於 2024 年 1 月住了 10 晚

4/10 不太好

dwayne

於 2024 年 1 月住了 3 晚
Guest Service 於 2024年1月22日回覆
Thank you for taking the time to provide valuable feedback. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves in the future.

10/10 有夠讚

Jose

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Hotel
I’ve been to the hotel before and as always the staff has been very friendly I honestly have no complaints.
於 2024 年 1 月住了 1 晚
Guest Service 於 2024年1月22日回覆
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

8/10 不錯哦

Claudia Edith Trevino

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 5 晚
Guest Service 於 2024年1月22日回覆
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

8/10 不錯哦

Martine

於 2024 年 1 月住了 4 晚

10/10 有夠讚

Ignacio

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 5 晚
Guest Service 於 2024年1月22日回覆
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

10/10 有夠讚

sadia

喜歡：整潔度、員工素質和住宿環境和硬體
It was a comfortable stay. We spent two nights, and will book this place in the future.
於 2023 年 12 月住了 2 晚

8/10 不錯哦

Noel

於 2024 年 1 月住了 1 晚
Guest Service 於 2024年1月22日回覆
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

6/10 一般般

Dhvani

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
The hotel is really convenient location. just across highway exit and near by entry. Only thing I did not like was I found couple of german cockroaches in bedroom.
於 2023 年 12 月住了 4 晚

6/10 一般般

Rania

家庭旅遊
喜歡：員工素質
於 2023 年 12 月住了 3 晚

2/10 很糟糕

Candi

於 2023 年 12 月住了 1 晚
Guest Service Agent 於 2024年1月22日回覆
Hello Candi, Thank you for your review. Please let us know how we can improve our services to better serve you in the future. Hope you consider staying with us again.

4/10 不太好

CARLOS

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very bad attention at the reception
於 2023 年 12 月住了 2 晚
Guest Service 於 2024年1月22日回覆
We’re so sorry to hear that your experience did not meet our standards. We value our Guests feedback and will work hard to ensure that similar issues do not occur again. Hope you consider staying with us again in the near future.

8/10 不錯哦

Leonard

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚

6/10 一般般

Marco

家庭旅遊
不喜歡：員工素質和住宿環境和硬體
No hacen limpieza diario!
El hotel esta viejo, NO HACEN LA LIMPIEZA DIARIO por politicas del Hotel, no te dan respuesta de las periciones en recepción!
於 2023 年 12 月住了 2 晚

6/10 一般般

Dusan

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Breann

於 2023 年 12 月住了 1 晚
Guest Service 於 2024年1月22日回覆
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

6/10 一般般

Dianela

家庭旅遊
喜歡：整潔度和員工素質
Good price
It’s a good price. We stayed 4 nights while visiting family over Christmas. The phone in our room was not working, they do have a phone downstairs for guest to use. The shower in the room did not get too warm and/or warm enough. Room service is only provided upon request or every 2 nights but they are willing to give you clean towels. The business center is not working, luckily I was able to find my phone. Breakfast was provided but we didn’t not partake. The room was clean. The hotel is a bit old, but good for the price.
於 2023 年 12 月住了 4 晚
Management 於 2023年12月27日回覆
Hello Daniela, Thank you for choosing the Quality Inn and Suites Montebello for your stay. We appreciate your feedback and we have resolved the issue with the phone line and business center. It must have been the outage that affected from performing back to normal. Indeed, our housekeeping is on request but we are more than happy to supply with you any essentials when needed. We will share your feedback with the head of housekeeper to look out for longer stays and to supply what's needed. We will continue to improve our services.We look forward to welcoming you back on your next trip to LA. Thank you