外觀

洛杉磯希爾頓切克斯飯店的評分

4 out of 5
洛杉磯希爾頓切克斯飯店
535 South Grand Avenue, Los Angeles, CA

評論

7.8

不錯哦

10 分,有夠讚;1001 則評論中有 428 則" "
8 分,不錯哦;1001 則評論中有 264 則" "
6 分,一般般;1001 則評論中有 138 則" "
4 分,不太好;1001 則評論中有 94 則" "
2 分,很糟糕;1001 則評論中有 77 則" "

8.4/10

整潔度

8.0/10

員工素質

7.6/10

設施服務

8.0/10

住宿環境和硬體

8.2/10

環保程度

評論

2/10 很糟糕

Fang

喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
於 2023 年 5 月住了 2 晚
General Manager 於 2023年5月14日回覆
Dear Fang, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Best Regards,Althea AbdallahGeneral Manager

10/10 有夠讚

真實旅客

喜歡:員工素質、設施服務和住宿環境和硬體
於 2019 年 8 月住了 3 晚
Tory 於 2019年8月26日回覆
Thank you for your feedback! We look forward to seeing you next time.

6/10 一般般

真實旅客

情侶出遊, 團體旅遊, 家庭旅遊
房間有點老舊 還有點酸酸臭臭的味道
於 2019 年 7 月住了 2 晚

8/10 不錯哦

Shuk Ching

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
在metro走路約5-8分鐘, 酒店在斜路上
於 2019 年 5 月住了 2 晚

2/10 很糟糕

Tzu-hui

不喜歡:員工素質、住宿環境和硬體和客房舒適度
非常差的住宿體驗
櫃檯人員服務不佳,並沒有主動服務也沒有禮貌,對於亞洲人非常歧視並沒有給予好的對待,我住了7晚,感受非常差,清潔度也不好,隔間聲音吵鬧,再加上整體的設計非常不好,不推薦住宿
於 2019 年 5 月住了 7 晚

8/10 不錯哦

Lucy

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
員工活潑服務親切,飯店位置在市中心,離很多景點走路10分鐘內都可到,離地鐵近,附近也有許多購物中心.餐廳及超市,地點真的是很方便。 飯店可能在市中心,房間沒想像中大,但是空間可打開2個24吋行李箱,房間乾淨舒適,床很好睡,不過我在Expedia預定水景套房,但是飯店並無水景,只有一個約雙人床大小的泳池,不知是否翻譯認知有誤。 下次在市中心旅遊,會再次入住。
於 2019 年 4 月住了 3 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2018 年 11 月住了 1 晚

6/10 一般般

Shaowei

喜歡:客房舒適度
整体一般
房间的大小和床还是很不错的、 就是室内的灯太少了、 很暗沉
於 2018 年 8 月住了 2 晚

4/10 不太好

Min-Hsiang

喜歡:整潔度
不喜歡:員工素質和客房舒適度
Not friendly service
Poor service and not helpful front desk. The parking is so expensive. And the room is dark. The staffs are not friendly at all.
於 2018 年 5 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 12 月住了 3 晚

8/10 不錯哦

Tsung-Chieh

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
乾乾淨淨的,房間有點小有點舊。
乾乾淨淨的,房間有點小有點舊。
於 2017 年 12 月住了 3 晚

10/10 有夠讚

heran

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
地点很方便,要是不停在酒店,停车可以停到酒店前面的街一晚上16刀,房间很干净
於 2017 年 10 月住了 3 晚

8/10 不錯哦

LaTanya

喜歡:員工素質和住宿環境和硬體
不喜歡:整潔度
The overall stay was great Clean and up to date rooms. Could use a bigger TV. Front desk staff were quick to help with some billing errors and explaining all adjustments. If you are a Hilton Honors member, you get $25 daily to use for dining and gift shop which came in handy for beverages and evening snacks. Overall, my daughter and I enjoyed our birthday week stay.
於 2024 年 4 月住了 5 晚
General Manager 於 2024年5月7日回覆
Dear LaTanya, We are thrilled to read that you and your daughter enjoyed your birthday week stay at Hilton Checkers Los Angeles. Our team strives to provide clean, up-to-date rooms and excellent service. We are glad you found the Hilton Honors member perks useful and hope to welcome you back for another memorable stay soon.Best Regards,Althea AbdallahGeneral Manager

2/10 很糟糕

Daniel

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We and another family stayed there and our credit card was compromised never again will stay there
於 2024 年 4 月住了 1 晚

6/10 一般般

Morgan

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月28日回覆
Dear Morgan, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Best Regards,Althea AbdallahGeneral Manager

10/10 有夠讚

Julie

喜歡:整潔度、員工素質和住宿環境和硬體
Friendly staff. Didn’t like wi-fi set up
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月26日回覆
Dear Julie, We are delighted to read that you found our staff friendly during your stay at Hilton Checkers Los Angeles. We appreciate your positive feedback. We apologize for any inconvenience with the Wi-Fi setup and will work to improve this aspect for a better experience in the future. Thank you again for your review. We hope to see you soon.Best Regards,Althea AbdallahGeneral Manager

4/10 不太好

Arturo

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月23日回覆
Dear Arturo, Thank you for rating your recent stay at our hotel. We strive to ensure an exceptional experience for each guest. Therefore, we are disappointed to know that we fell short on this visit. Please accept our apologies for any disappointment caused. We are wholly committed to regaining your trust and hope for the opportunity to welcome you back for an improved stay in the future.Best Regards,Althea AbdallahGeneral Manager

8/10 不錯哦

KAZUYA

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
周辺の施設にいいレストランはないですが、ホテルはこじんまりしていながらも清潔さがあります。
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月31日回覆
Dear KAZUYA, We appreciate your feedback regarding Hilton Checkers Los Angeles. While we understand the dining options nearby may not have met your expectations, we are thrilled you found our hotel clean and inviting. Our commitment to cleanliness and guest comfort is paramount. We hope you enjoyed your overall stay with us and look forward to welcoming you back soon.Best Regards,Althea AbdallahGeneral Manager

2/10 很糟糕

Sirikorn

情侶出遊, 團體旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Didn’t stay
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月25日回覆
Dear Sirikorn, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards,Althea AbdallahGeneral Manager

10/10 有夠讚

Rodrigo

商務旅客
喜歡:整潔度、設施服務和住宿環境和硬體
It was great
於 2023 年 11 月住了 1 晚
General Manager 於 2024年3月19日回覆
Dear Rodrigo, Thank you for sharing your comments. We are pleased to read how much you enjoyed your stay. Everything we do is aimed at making our guests feel right at home. We appreciate you choosing Hilton Checkers Los Angeles during your time in the area. It was our pleasure to host your stay, and we look forward to your next visit.Best Regards,Althea AbdallahGeneral Manager

8/10 不錯哦

Alex A

喜歡:整潔度、員工素質和住宿環境和硬體
Exceptional clean and and safe.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月19日回覆
Dear Alex A, We're delighted by your review! A clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work, and we would be delighted to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay here at Hilton Checkers Los Angeles.Best Regards,Althea AbdallahGeneral Manager

2/10 很糟糕

KAZUKI

家庭旅遊
不喜歡:員工素質
Booked a double with a queen bed. The hotel says they don't have a room due to circumstances. I complained, but I was given another room that was the same. Very disappointing.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月18日回覆
Dear Kazuki, Thank you for sharing your feedback. We apologize that the requested room type was unavailable and regret any frustration and inconvenience caused. We do everything possible to honor requests. However, we are very grateful for your patience and hope to have a future opportunity to show you the enhanced stay we are committed to providing every guest.Best Regards,Althea AbdallahGeneral Manager

10/10 有夠讚

christina,Las Vegas

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love this place
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月17日回覆
Dear Christina, It was a pleasure to read your fantastic review of the Hilton Checkers Los Angeles. We strive to provide our guests with outstanding hospitality, and your compliments encourage us all. Thank you again for your review. We hope to see you soon! Best Regards,Althea AbdallahGeneral Manager

8/10 不錯哦

Jagdev

於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月4日回覆
Dear Jagdev, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hilton Checkers Los Angeles; we hope to see you again soon. Best Regards,Althea AbdallahGeneral Manager

8/10 不錯哦

Daniel,Kingwood

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Some water in the room would be nice. We liked the terrace.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月12日回覆
Dear Daniel, It is wonderful to read how much you enjoyed your stay at Hilton Checkers Los Angeles. We are pleased that you appreciate our amazing views from the terrace. We have noted your feedback and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Best Regards,Althea AbdallahGeneral Manager

10/10 有夠讚

Phillip,Stockton

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ok
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月12日回覆
Dear Phillip, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hilton Checkers Los Angeles. We look forward to your return and wish you all the best with your future travels.Best Regards,Althea AbdallahGeneral Manager

6/10 一般般

Rosa

家庭旅遊
喜歡:整潔度和員工素質
The room was well kept, bathroom was a decent size. The room was a bit small, the mini fridge did not work and no microwave. There was quite a bit of noise but that’s to be expected in that location.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月11日回覆
Dear Rosa, We appreciate your positive feedback regarding the well-kept room and spacious bathroom. We regret any inconvenience caused by the room size and its amenities. Your understanding of noise levels in a bustling location is valued. We strive to provide a comfortable stay and hope to welcome you back for an improved experience in the future.Best Regards,Althea AbdallahGeneral Manager

10/10 有夠讚

LEIGH

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice rooms. Staff were great and helpful. In a good location for getting around.
於 2024 年 3 月住了 3 晚
General Manager 於 2024年3月10日回覆
Dear LEIGH, Thank you for staying with us at Hilton Checkers Los Angeles and posting your kind remarks. We appreciate you highlighting our relaxing rooms and the seamless service provided by our devoted staff members. We're also glad our convenient location was beneficial for your travels around the city. We loved hosting you and hope to welcome you back for another satisfying stay soon!Best Regards,Althea AbdallahGeneral Manager

8/10 不錯哦

Mario

於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月29日回覆
Dear Mario, Thank you for choosing Hilton Checkers Los Angeles. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Althea AbdallahGeneral Manager

6/10 一般般

Jessica

喜歡:整潔度和員工素質
The Valet and Front Desk staff were incredibly nice, they took complete care of us. The reason for the average rating is because of all the fees that were charged for each day we stayed. The nightly rate for the actual room itself was around $150/night, but after a 3 night stay we ultimately were charged $1000 after all of the fees, taxes and parking. I wouldnt say it was worth it to stay there for that much money.
於 2024 年 2 月住了 3 晚
General Manager 於 2024年3月6日回覆
Dear Jessica, Thank you for choosing us and for taking the time to evaluate your stay. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks about our staff. We always want our guests to enjoy our great location, hospitality, and accommodations, so we are disappointed that your visit did not meet some of your expectations. We value our guests' feedback, and we thank you for taking the time to share yours. We hope you will return and give us another opportunity to confirm why we are consistently a preferred choice for the area. Best Regards,Althea AbdallahGeneral Manager

10/10 有夠讚

Efrén de Jesús,Puebla

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
El centro de los Ángeles con mucho homeless. No conocía honestamente pero debe haber otros lugares mejores para hospedarse.
於 2023 年 12 月住了 2 晚
General Manager 於 2024年3月1日回覆
Dear Efrén de Jesús, Thank you for choosing Hilton Checkers Los Angeles for your stay. We appreciate your feedback about the downtown area. While we understand your concerns, we're pleased you selected our hotel. Our team is dedicated to providing a positive experience, and we hope the overall comfort and service at our property made your stay enjoyable. We value your patronage and look forward to welcoming you back.Best Regards,Althea AbdallahGeneral Manager

8/10 不錯哦

Marco

喜歡:整潔度和員工素質
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月27日回覆
Dear Marco, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hilton Checkers Los Angeles, and we hope to see you again soon. Best Regards,Althea AbdallahGeneral Manager

10/10 有夠讚

Cecilia

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
excelente servicio, limpio y personal muy amable
於 2024 年 2 月住了 3 晚
General Manager 於 2024年2月23日回覆
Dear Cecilia, Thank you for choosing Hilton Checkers Los Angeles and taking the time to share your experience. We are thrilled that our staff helped make your stay memorable. We also believe we have the best team in town and work hard daily to deliver outstanding service. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. It was a true pleasure to have you as our guest, and we hope to see you again.Best Regards,Althea AbdallahGeneral Manager

10/10 有夠讚

Myca Love

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location! Easy walk to local shops and restaurants. The hop on/hop off bus stop is steps from the entrance. Rooms were nice, service was great!
於 2024 年 2 月住了 3 晚
General Manager 於 2024年2月20日回覆
Dear Myca Love, We're delighted to hear that you enjoyed your stay at Hilton Checkers Los Angeles! It's fantastic to know that our convenient location, comfortable rooms, and excellent service contributed to a positive experience. Thank you for your kind words, and we hope to welcome you back soon for another memorable stay!Best Regards,Althea AbdallahGeneral Manager

8/10 不錯哦

Takashi

於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月21日回覆
Dear Takashi, Thank you for choosing to stay with us and leaving your rating. We're delighted you had a great experience at Hilton Checkers Los Angeles. We look forward to welcoming you back on your next visit.Best Regards,Althea AbdallahGeneral Manager

10/10 有夠讚

Marcos

喜歡:員工素質、設施服務和住宿環境和硬體
Clean
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月13日回覆
Dear Marcos, Thank you for the kind review of Hilton Checkers Los Angeles! We're delighted to have provided you with a satisfying visit and are pleased to see that you appreciated our immaculate accommodations. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards,Althea AbdallahGeneral Manager

10/10 有夠讚

Jennifer

於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月21日回覆
Dear Jennifer, We are happy you had a lovely stay at Hilton Checkers Los Angeles! Thank you for sharing your rating with us. We look forward to hosting you again soon for an even more incredible experience.Best Regards,Althea AbdallahGeneral Manager

10/10 有夠讚

Nyna

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved the staff and the amazing woman that checked me in. Great room. ONLY downfall or “negative” is the parking situation.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月11日回覆
Dear Nyna, We're delighted to learn that you had a great experience with us at Hilton Checkers Los Angeles. Thank you for acknowledging our devoted staff members and relaxing rooms. However, we apologize for any displeasure caused by our parking service. We strive to provide a premium and seamless valet service for guest convenience and satisfaction, and we regret failing to meet your expectations. Your feedback is valuable to us, and we'll explore ways to enhance our guest experience moving forward. Thank you for choosing us, and we hope to have the opportunity to welcome you back for another excellent stay in the future!Best Regards,Althea AbdallahGeneral Manager

10/10 有夠讚

Brenda

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The valets were very helpful and friendly. The breakfast and meals at the restaurant were excellent. I appreciate the safety feature in the elevator with the need to swipe room key before it would ascend
於 2024 年 1 月住了 2 晚
General Manager 於 2024年2月8日回覆
Dear Brenda, We're delighted to learn that you had a wonderful experience with us at Hilton Checkers Los Angeles! It's fantastic to see that our devoted staff members made your visit exceptional and that the delicious meals at our restaurant added to your enjoyment. Further, we are pleased that you appreciated the added safety feature in the elevator, highlighting our commitment to ensuring a secure and comfortable stay for all our guests. We can't wait to have the pleasure of welcoming you back for another exceptional stay!Best Regards,Althea AbdallahGeneral Manager

2/10 很糟糕

Charlena

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
SMH
Heater did not work and maintenance couldn’t fix it. Instead of moving me to a different room they gave me a portable heater. Room did not smell fresh, bed was hard as a rock but the pillows were soft. Out of all the Hiltons I been to this one was the worse including the lying staff name Ruth.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月6日回覆
Dear Charlena, We sincerely apologize for the issues you experienced during your recent stay. It's disheartening to read about the issues with the heater and room condition. Please rest assured that we take your feedback seriously, and we'll review these concerns with our maintenance team to ensure a more pleasing accommodation for future guests. Further, we are very sorry for your disappointing encounter with one of our team members. Your observations are much appreciated as we continually strive to enhance the guest experience, and your insights are invaluable in this process. We appreciate your loyalty to the and hope you'll consider giving us another opportunity to exceed your expectations on your next visit to the area.Best Regards,Althea AbdallahGeneral Manager

4/10 不太好

Chaiwat

於 2024 年 1 月住了 2 晚
General Manager 於 2024年2月2日回覆
Dear Chaiwat, Thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have an outstanding visit, and we regret this was not your experience. We hope you will revisit so we can have the opportunity to show you a much-improved experience.Best Regards,Althea AbdallahGeneral Manager

10/10 有夠讚

Timothy,Warranwood

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 7 晚
General Manager 於 2024年1月19日回覆
Dear Timothy, Thank you for the fabulous review. We are thrilled we met your expectations for a fantastic experience at Hilton Checkers Los Angeles. We hope to have the pleasure of doing so again on your next visit to Los Angeles.Best Regards,Althea AbdallahGeneral Manager

8/10 不錯哦

Tania

家庭旅遊
Great location. Clean but ‘tiered’ in some areas. Inconsistency with staff. Some fantastic others not so much. Very quiet which was great and lots of dinning options. More a hotel aimed for business guests. For example, limited room service (only dinner), limited facilities / amenities etc. would stay again but maybe not for as many days.
於 2024 年 1 月住了 8 晚
General Manager 於 2024年1月19日回覆
Dear Tania, Thank you for choosing Hilton Checkers Los Angeles. We appreciate your kind feedback on our convenient location and immaculate environment. It's a pleasure to read that you enjoyed the quiet ambiance and dining options. Further, we appreciate your input regarding our staff. Providing excellent hospitality is our goal, and your review guides our continued efforts for improvement. We look forward to welcoming you back in the future for another satisfying visit.Best Regards,Althea AbdallahGeneral Manager

8/10 不錯哦

Lee

喜歡:整潔度、員工素質和客房舒適度
Close to Disney Hall
We selected Checkers Hotel because it is within walking distance to Disney Hall and MOCA, not knowing it’s a rather steep climb. But we made it. We found the room comfortable and quiet. The furnishings are pretty tired; perhaps not Hilton standard. The staff was friendly, from the valet through check in. We didn’t have much other interaction as we were there only one night. The $51 parking fee and the $25 hotel charge for whatever it was for were not covered in Hotels dot com, at least not that I saw. But everything worked out just fine. In keeping with the motto “The more you pay, the less you get,” we might have had parking and breakfast included in the price but would have had to stay way out of center city. All in all, it’s a nice little hotel and I’d recommend it.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月18日回覆
Dear Lee, Thank you for choosing Hilton Checkers Los Angeles for your stay and for taking the time to share your experience. We're pleased to see that our location was convenient for your visit. It is also a pleasure to read your kind feedback on room comfort and our friendly staff. We do apologize for any inconvenience regarding the lack of clear information about the mentioned fees. Your input is valued as we continuously strive to enhance the guest experience. Your recommendation is much appreciated, and we hope to welcome you back soon for another comfortable stay.Best Regards,Althea AbdallahGeneral Manager

2/10 很糟糕

Armando

不喜歡:客房舒適度
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月16日回覆
Dear Armando, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards,Althea AbdallahGeneral Manager

10/10 有夠讚

Martin

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
LA downtown
not sure if because I didn't book directly they charged me an additional $25 that was use it or lost besides destination fee. At the front desk advised that I would be charged either way.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月15日回覆
Dear Martin, Thank you for choosing Hilton Checkers Los Angeles. We appreciate your feedback and apologize for any confusion regarding the destination fee. We charged our destination fee so our guests could enjoy the resort amenities. Your insights are essential, and we hope the overall experience was enjoyable. We look forward to welcoming you back for another positive stay.Best Regards,Althea AbdallahGeneral Manager

8/10 不錯哦

SAKURAI

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
4日間ステイしました。スタッフはフレンドリーで部屋も清潔でした、部屋のコーヒはとてもおいしかったです。残念なのは、コーヒ用の紙コップの補充や、コーヒーの補充がされていなかったことです。それ以外は良かったです。
於 2023 年 12 月住了 4 晚
General Manager 於 2024年1月9日回覆
Dear SAKURAI, Thank you for choosing Hilton Checkers Los Angeles. We're pleased to learn that you had a great stay and enjoyed our exceptional hospitality, immaculate accommodations, and delicious coffee. Your feedback about the paper cups and coffee replenishment is noted, and we appreciate your understanding. We will consider your suggestion for future enhancements. We look forward to the opportunity to welcome you back for another positive experience.Best Regards,Althea AbdallahGeneral Manager

2/10 很糟糕

Afidal

不喜歡:整潔度和住宿環境和硬體
The shower don’t have air fun most electric socket loss and unsafe for kids
於 2023 年 12 月住了 3 晚
General Manager 於 2024年1月6日回覆
Dear Afidal, We sincerely apologize for the troubles you experienced during your stay. Your feedback is valuable, and we regret any inconvenience caused by the shower and electrical outlets. Rest assured, we are addressing these issues promptly to enhance safety and convenience for our guests. We are committed to improving our services and hope you will allow us the opportunity to provide you with a more enjoyable and comfortable experience in the future.Best Regards,Althea AbdallahGeneral Manager

10/10 有夠讚

James

於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月6日回覆
Dear James, It is a delight to know you enjoyed everything about your time at Hilton Checkers Los Angeles and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Best Regards,Althea AbdallahGeneral Manager

10/10 有夠讚

Anna

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月12日回覆
Dear Anna, Thank you for sharing your fabulous rating! We are thrilled you thoroughly enjoyed your time with us at Hilton Checkers Los Angeles. We hope you will revisit soon for many more fulfilling visits.Best Regards, Sam Sudah General Manager