大廳

Glendale Hotel的評分

2.5 out of 5
Glendale Hotel
1510 E Colorado Street, Glendale, CA

評論

8.4

非常好

10 分,有夠讚;1328 則評論中有 713 則" "
8 分,不錯哦;1328 則評論中有 341 則" "
6 分,一般般;1328 則評論中有 119 則" "
4 分,不太好;1328 則評論中有 69 則" "
2 分,很糟糕;1328 則評論中有 86 則" "

8.8/10

整潔度

8.6/10

員工素質

8.0/10

設施服務

8.4/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

Theresa

家庭旅遊
喜歡:整潔度和住宿環境和硬體
Basic but clean
於 2024 年 4 月住了 2 晚
Glendale Hotel Management 於 2024年5月2日回覆
Dear Theresa,Thank you for staying with us when you visited Glendale Hotel. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Glendale Hotel!Kind Regards,Glendale Hotel Management

4/10 不太好

YiQiang

於 2024 年 4 月住了 2 晚
Glendale Hotel Management 於 2024年5月3日回覆
Dear Guest,We apologize for your difficulties while staying at our Glendale Hotel hotel. This is not at all the type of experience we aim to provide. Once again, we are sorry we did not meet your expectations. We certainly would love to hear directly from you with more context and feedback on where we failed to meet your expectations.Sincerely,Glendale Hotel Management

10/10 有夠讚

Yan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Overall very satisfied
I am very satisfied with the location of Hotel Glendale. It is very quiet and surrounded by restaurants, supermarkets and bus stations. It is very convenient to go to the city center. The room facilities are not new, but they are very clean. After check-out, the front desk staff was very friendly and helped me keep my luggage for 6 hours. The deposit is $150. Very satisfying experience.
於 2023 年 12 月住了 4 晚
Glendale Hotel Management 於 2024年1月16日回覆
Dear Yan,Thank you for your positive feedback! We're delighted to hear you enjoyed Hotel Glendale's convenient location, cleanliness, and helpful staff. We appreciate your understanding about the room facilities and are pleased you found the overall experience satisfying. Our team strives to provide excellent service, and we're glad you felt well taken care of, including the assistance with luggage storage. We value your patronage and hope to welcome you back for another enjoyable stay. Safe travels!Kind Regards,Glendale Hotel Management

8/10 不錯哦

Shiuan Huei

於 2023 年 8 月住了 1 晚
Glendale Hotel Management 於 2023年8月31日回覆
Dear Shiuan Huei,Thank you so much!  Knowing that you enjoyed your time with us surely makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit Glendale.Kind Regards,Glendale Hotel Management

8/10 不錯哦

Samantha You -Jun

家庭旅遊
喜歡:整潔度、員工素質和客房舒適度
於 2023 年 7 月住了 3 晚
Glendale Hotel Management 於 2023年8月4日回覆
Dear Samantha,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon! Kind Regards,Glendale Hotel Management

10/10 有夠讚

Yuetao

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2023 年 4 月住了 3 晚
Glendale Hotel Management 於 2023年5月1日回覆
Dear Yuetao,Thank you so much for your heartfelt review! We are always delighted to receive such amazing feedback from our guests about their experience staying with us.    It is an honor for us when our guests are extremely satisfied with our hospitality. We can't wait to host you again at Glendale Hotel, soon.Kind Regards,Glendale Hotel Management

4/10 不太好

Yilin,Arlington

家庭旅遊, 親子旅遊
room close to the street. To noisy at night! The heat also very noisy!
於 2023 年 2 月住了 1 晚
Glendale Hotel Management 於 2023年3月6日回覆
Dear Yilin, We apologize for the inconvenience caused by the noise from the street and heating system.  Please know that we take all guest feedback seriously, and we will work to address the issues you mentioned.  Thank you for bringing this to our attention. Sincerely,Glendale Hotel Management

10/10 有夠讚

Martin

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Haben hier 3 Nächte verbracht. Parken kostet 15$ pro Nacht, was es in Los Angeles aber absolut wert ist. Ganztägig kostenlos Kaffee und Wasser mit Geschmack. Personal war sehr nett. Zimmer groß und sauber. Alles im guten Zustand. Diverse FastFood Restaurants und Supermarkt in Laufnähe. Würden wir wieder buchen.
於 2024 年 5 月住了 3 晚

8/10 不錯哦

Jacqueline

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
The rooms Were nice and clean. It felt safe.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

John

Free juice n coffee
於 2024 年 5 月住了 2 晚

8/10 不錯哦

Bastian

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 11 晚

10/10 有夠讚

Douglas

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean
於 2024 年 5 月住了 2 晚
Glendale Hotel Management 於 2024年5月14日回覆
Dear Douglas,We're glad to hear that you found our hotel clean! Maintaining a clean environment is essential to us, and we're pleased that we met your expectations.Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!Kind Regards,Glendale Hotel Management

6/10 一般般

theresa

團體旅遊
喜歡:整潔度和員工素質
不喜歡:設施服務和住宿環境和硬體
The room was very clean, but also very outdated. We asked for a double but received a single queen for me and my best friend, we asked for at least another blanket and a pillow, but they did not have one. We had to go to Target and buy another comforther and pillow.
於 2024 年 5 月住了 2 晚
Glendale Hotel Management 於 2024年5月13日回覆
Dear Guest, we really appreciate your feedback. We apologize any inconvenience during your stay. Room upgradation depends on the availability of the room. Unfortunately, we were sold out for those dates, and we could not accommodate your request. We will work on your feedback and will improve our service. Thank You

10/10 有夠讚

Roxzana

喜歡:整潔度、員工素質和住宿環境和硬體
The staff are wonderful and the rooms are spotless!
於 2024 年 5 月住了 1 晚
Glendale Hotel Management 於 2024年5月14日回覆
Dear Roxzana,We're delighted you had a wonderful experience with our staff and found our rooms spotless! Providing excellent service and a clean environment for our guests is what we aim for.Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!Kind Regards,Glendale Hotel Management

10/10 有夠讚

Demery

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was a cute, clean hotel with safe parking for $15. I LOVE the coffee machine in lobby.
於 2024 年 5 月住了 2 晚
Glendale Hotel Management 於 2024年5月14日回覆
Dear Demery,We're thrilled to hear that you enjoyed your stay with us! Providing a cute and clean hotel with safe parking is essential to us, and we're glad we could meet your expectations. We're also happy to hear that you loved the coffee machine in the lobby! It's our pleasure to provide amenities that enhance your stay.Thank you for choosing to stay with us, and we look forward to welcoming you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!Kind Regards,Glendale Hotel Management

10/10 有夠讚

Billie Jo

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 3 晚

8/10 不錯哦

steve

情侶出遊
不喜歡:住宿環境和硬體
Room was equipped with a pull out sofa which honestly looked like it was found on the side of the road. Hotel is very outdated and has a very weird smell.
於 2024 年 5 月住了 2 晚
Glendale Hotel Management 於 2024年5月14日回覆
Dear Steve,We're truly sorry to hear about your experience with the room and the condition of the pull-out sofa. This is not the level of comfort or cleanliness we aim to provide for our guests, and we sincerely apologize for any inconvenience this may have caused.We take your feedback seriously and will address the issues with the sofa and the overall condition of the room with our maintenance and housekeeping teams to ensure improvements are made promptly.Additionally, we apologize for the weird smell you encountered. We'll investigate this matter further to identify and address any underlying issues.We appreciate your honest feedback, and we hope to have the opportunity to welcome you back in the future for a much-improved experience. If there's anything else we can do to assist you or if you would like to discuss this matter further, please don't hesitate to contact us.Sincerely,Glendale Hotel Management

10/10 有夠讚

Juanita

喜歡:整潔度、員工素質和住宿環境和硬體
The spa tub rooms are the best.
於 2024 年 5 月住了 1 晚
Glendale Hotel Management 於 2024年5月14日回覆
Dear Juanita,We're delighted you enjoyed your stay in one of our spa tub rooms! Providing a relaxing and enjoyable experience for our guests is what we aim for, and we're thrilled that you found these rooms to be the best.Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!Kind Regards,Glendale Hotel Management

10/10 有夠讚

Omar,sacramento

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
Glendale Hotel Management 於 2024年5月14日回覆
Dear Omar,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Glendale Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Glendale Hotel hotel soon!Kind Regards,Glendale Hotel Management

2/10 很糟糕

Hersel

不喜歡:整潔度、員工素質和住宿環境和硬體
There were roaches in the bedroom. What made it more disgusting was that there were roaches on the bed. We did not stay the night and left to another hotel. So disappointing and upsetting.
於 2024 年 4 月住了 1 晚
Glendale Hotel Management 於 2024年5月14日回覆
Dear Hersel,We're genuinely sorry to hear about your experience with roaches in your bedroom. Please accept our sincere apologies for the inconvenience this has caused you.We take reports of pests very seriously and will immediately address this issue with our pest control team to ensure it is resolved promptly.We completely understand your decision to leave and find another hotel, and we apologize for the inconvenience you experienced as a result.We would appreciate the opportunity to make this right and regain your trust. If there's anything we can do to assist you further or if you would like to discuss this matter further, please don't hesitate to reach out to us directly.Again, we apologize for the inconvenience and disappointment, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Sincerely,Glendale Hotel Management

8/10 不錯哦

Nils

情侶出遊
喜歡:整潔度和設施服務
Wir waren hier für 3 Nächte. Es ist ein super gelegenes Hotel. Das Zimmer war sehr sauber und verfügt über einen Kühlschrank sowie einen Esstisch. Es ist ein sehr großes Zimmer mit ausreichend vielen Steckdosen. Es gibt sehr viele Parklätze. Das parken kostet hier pro Nacht 15$ Nur eine kurze Zusatzinfo. Nur hier und in Vegas mussten wir bei einer Unterkunft für das Parken bezahlen. Hotel hat eine unschlagbar gute Lage. In 2 Minuten hat man einen Target zum einkaufen. Unzählige Restaurants die man gehend erreichen kann. In 20 Minuten ist man am Griffith-Observatorium, Lake Hollywood Park und zu den Universal Studios dauert es auch nicht viel länger. Vielen Dank für die tolle Unterkunft, wir kommen sehr gern wieder.
Glendale Hotel Management 於 2024年5月14日回覆
Dear Nils,We're thrilled to hear that you had a great stay with us! You enjoyed many aspects of your experience, including the cleanliness of the room, the amenities provided, and the convenient location.We appreciate your feedback regarding the parking cost, and we apologize for any inconvenience this may have caused. We'll take this into consideration as we strive to improve our services for our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!Kind Regards,Glendale Hotel Management

8/10 不錯哦

Rende

喜歡:整潔度、員工素質和住宿環境和硬體
Clean and staff friendly
於 2024 年 5 月住了 3 晚
Glendale Hotel Management 於 2024年5月14日回覆
Dear Rende,We're thrilled you found our hotel clean and our staff friendly! Providing a clean and welcoming environment for our guests is our top priority.Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!Kind Regards,Glendale Hotel Management

10/10 有夠讚

Karen

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Glendale Hotel Management 於 2024年5月13日回覆
Dear Karen,Thank you for a Perfect Score Rating on your stay at Glendale Hotel.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Kind Regards,Glendale Hotel Management

10/10 有夠讚

Johnathan

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Glendale Hotel Management 於 2024年5月10日回覆
Dear Johnathan,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Glendale Hotel many more times.Kind Regards,Glendale Hotel Management

10/10 有夠讚

Victor

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Está en buen lugar muy privada Y muy limpia
於 2024 年 5 月住了 1 晚
Glendale Hotel Management 於 2024年5月10日回覆
Dear Victor,We're thrilled to hear that you enjoyed your stay with us! Our team works hard to maintain a clean and comfortable environment for our guests, and we're glad that you found our location convenient and private. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back again soon!Kind Regards,Glendale Hotel Management

10/10 有夠讚

Abednego

團體旅遊
喜歡:整潔度
It’s a hotel
於 2024 年 3 月住了 1 晚
Glendale Hotel Management 於 2024年5月9日回覆
Dear Abednego,Thank You for your review and for choosing our hotel. We are happy you enjoyed your stay, and We look forward to having you back as a guest.Kind Regards,Glendale Hotel Management

10/10 有夠讚

Rigoberto

於 2024 年 5 月住了 1 晚
Glendale Hotel Management 於 2024年5月9日回覆
Dear Rigoberto,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Glendale Hotel many more times.Kind Regards,Glendale Hotel Management

10/10 有夠讚

Roy

喜歡:整潔度、員工素質和住宿環境和硬體
This is just a top flight in standards of staff professionalism and quality of rooms. There is adequate parking, which includes a $15 charge for overnight parking. Lobby area includes fresh brewed coffee machines as well.
於 2024 年 4 月住了 1 晚
Glendale Hotel Management 於 2024年5月7日回覆
Dear Roy,We're thrilled to hear that you had a top-notch experience with us! Providing professional service and high-quality rooms is our priority, and we're glad to know that we met your expectations. Thank you for mentioning our adequate parking and fresh brewed coffee machines in the lobby. We appreciate your feedback, and we hope to welcome you back for another excellent stay in the future!Kind Regards,Glendale Hotel Management

10/10 有夠讚

Abdulghani

於 2024 年 4 月住了 1 晚
Glendale Hotel Management 於 2024年5月7日回覆
Dear Abdulghani,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Glendale Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back soon!Kind Regards,Glendale Hotel Management

10/10 有夠讚

Eric

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The only thing I didn’t like about this place was that the hallways had a speaker system playing relaxing music almost continuously and my room was right next to one of the speakers. I could hear it in my room and the staff said they had no control to lower the volume when I asked. If this kinda thing bothers you, at check in ask if you can have a room not right by the speaker and you should be fine.
於 2024 年 4 月住了 3 晚
Glendale Hotel Management 於 2024年5月7日回覆
Dear Eric,We apologize for the inconvenience caused by the hallway speaker system during your stay. Your feedback is valuable, and we'll review our procedures to ensure that guests are not disturbed by loud music in their rooms. We appreciate your suggestion to ask for a room away from the speakers at check-in. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future!Kind Regards,Glendale Hotel Management

10/10 有夠讚

Carlos Enrique

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Super Preis-Leistungsverhältnis. Sehr sauber. Gute Lage in Glendale, ideal für das Sightseeing von LA. Gratis Kaffee und Tee in der Lobby. Freundliche Mitarbeiter. Wir würden wiederkommen.
於 2024 年 4 月住了 4 晚
Glendale Hotel Management 於 2024年5月6日回覆
Dear Carlos,Thank you for your kind feedback! We are delighted to hear that you found great value in your stay with us. We appreciated our cleanliness, convenient location in Glendale for exploring LA, and complimentary coffee and tea in the lobby. Our team works hard to provide a friendly and welcoming atmosphere, and we are thrilled to know that you would choose to stay with us again. We look forward to welcoming you back and ensuring your next visit is just as enjoyable. Thank you for choosing our hotel for your stay!Kind Regards,Glendale Hotel Management

4/10 不太好

rebeca

不喜歡:員工素質、設施服務和住宿環境和硬體
They basically tell you not to be loud. Curfew is at 10pm it’s ridiculous I’m paying for a room and I’m getting instructions on what not to do.
於 2024 年 4 月住了 1 晚
Glendale Hotel Management 於 2024年5月3日回覆
Dear Rebeca,We understand your frustration with the curfew and noise restrictions, and we apologize for any inconvenience this may have caused. Our aim is to ensure that all guests have a peaceful and enjoyable stay with us. The curfew and noise guidelines are in place to create a comfortable environment for everyone, as many guests come here to relax and rest. We appreciate your understanding and cooperation in maintaining a harmonious atmosphere for all our guests. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely,Glendale Hotel Management

6/10 一般般

Annette

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Coffee tea facilities
於 2024 年 4 月住了 1 晚
Glendale Hotel Management 於 2024年5月3日回覆
Dear Annette,We're pleased to offer coffee and tea facilities to enhance your stay. Whether starting your day with a cup of coffee or winding down with a soothing tea, we've got you covered. If you need any additional supplies or assistance with the coffee and tea facilities, our friendly staff are here to help. We hope you enjoy your stay with us!Kind Regards,Glendale Hotel Management

10/10 有夠讚

David

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Glendale Hotel Management 於 2024年5月3日回覆
Dear David,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Glendale Hotel many more times.Kind Regards,Glendale Hotel Management

8/10 不錯哦

Michael

喜歡:整潔度和員工素質
於 2024 年 4 月住了 1 晚
Glendale Hotel Management 於 2024年5月3日回覆
Dear Michael,Thank you for taking the time to leave us a rating.  We can't wait to have you back for another visit soon!Kind Regards,Glendale Hotel Management

10/10 有夠讚

Jose

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Es un buen lugar y muy tranquilo recomendable para familias
於 2024 年 4 月住了 1 晚
Glendale Hotel Management 於 2024年5月2日回覆
Dear Jose,We're delighted you found our hotel a good and peaceful place to stay! Creating a serene environment for our guests, especially families, is one of our top priorities. We're thrilled that you felt comfortable and safe during your time with us. Your recommendation means a lot to us, and we hope to welcome you and your family back for another enjoyable stay!Kind Regards,Glendale Hotel Management

10/10 有夠讚

Daniel

喜歡:整潔度、員工素質和住宿環境和硬體
Comfortable stay
於 2024 年 4 月住了 1 晚
Glendale Hotel Management 於 2024年5月3日回覆
Dear Daniel,We're glad to hear that you had a comfortable stay with us! Providing a cozy and welcoming experience for our guests is our top priority. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Kind Regards,Glendale Hotel Management

10/10 有夠讚

Duoyou

喜歡:整潔度和員工素質
於 2024 年 4 月住了 1 晚
Glendale Hotel Management 於 2024年5月3日回覆
Dear Duoyou,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Glendale Hotel many more times.Kind Regards,Glendale Hotel Management

10/10 有夠讚

Jennifer,Strathmore

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Beds were very comfortable, pillows were great, room was huge! Very nice stay.
於 2024 年 4 月住了 1 晚
Glendale Hotel Management 於 2024年5月2日回覆
Dear Theresa,Thank you for staying with us when you visited Glendale Hotel. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Glendale Hotel!Kind Regards,Glendale Hotel Management

2/10 很糟糕

Taylor

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Had a great stay here! The staff was very nice and accommodating. Room was clean and bed was comfortable. Free beverages provided in the lobby. The price is very reasonable. Definitely recommend staying here if you’re visiting Glendale!
於 2024 年 4 月住了 1 晚
Glendale Hotel Management 於 2024年5月2日回覆
Dear Taylor,Thank you for sharing your positive experience! We're thrilled you had a great stay with us and found our staff accommodating, the room clean and comfortable, and the amenities enjoyable. We appreciate your recommendation and hope to welcome you back again soon!Kind Regards,Glendale Hotel Management

10/10 有夠讚

Patricia

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room was large, comfortable, and very clean. Very quiet even tho' right on a busy street. Convenient parking ($15 per car per night). Grocery store within easy walk. The staff were friendly, professional, and helpful. As a single woman, I felt very comfortable at this hotel.
於 2024 年 4 月住了 1 晚
Glendale Hotel Management 於 2024年5月2日回覆
Dear Patricia,We're delighted to hear that you enjoyed your stay with us! Our priority is always providing a spacious, comfortable, and spotlessly clean environment. We're glad that despite being on a busy street, you found our rooms quiet and conducive to a peaceful stay. Our convenient parking option and proximity to a grocery store aim to make our guests' experience as hassle-free as possible. It's lovely that our staff made you feel welcome and secure during your time here. We take pride in creating a safe and welcoming environment for all our guests, and we're thrilled that you felt comfortable as a sing.Kind Regards,Glendale Hotel Management

10/10 有夠讚

Markeno

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 7 晚
Glendale Hotel Management 於 2024年5月3日回覆
Dear Markeno,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Glendale Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Glendale Hotel hotel soon!Kind Regards,Glendale Hotel Management

8/10 不錯哦

John

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean
於 2024 年 4 月住了 2 晚
Glendale Hotel Management 於 2024年5月2日回覆
Dear John,We're glad to hear that you found our hotel to be very clean! Maintaining cleanliness is our top priority, and we appreciate your feedback. If you have any other comments or questions, please let us know. We're here to help!Kind Regards,Glendale Hotel Management

8/10 不錯哦

DOUGLAS

商務旅客, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2024 年 4 月住了 1 晚
Glendale Hotel Management 於 2024年5月2日回覆
Dear Guest,We're thrilled to hear that you enjoyed your stay with us! Providing a pleasant experience for our guests is our top priority, and we're delighted that you found our hotel to your liking. Your positive feedback about our amenities and services is greatly appreciated, and we're grateful for your kind words. We look forward to welcoming you back for another enjoyable stay soon!Kind Regards,Glendale Hotel Management

8/10 不錯哦

Roberto

家庭旅遊
喜歡:整潔度和住宿環境和硬體
The room we stayed in was newly renovated and very modern. the washroom was super clean. It would be nice though if they do a touch up on the front lobby. But overall, we are very happy with our two night stay. The coffee taste great too.
於 2024 年 4 月住了 2 晚
Glendale Hotel Management 於 2024年5月2日回覆
Dear Roberto,We're thrilled that you enjoyed your stay in our newly renovated room and found the washroom super clean! Your feedback about the front lobby is appreciated, and we'll certainly consider it for future improvements. It's great to know you were happy with your overall experience, and we're delighted you enjoyed the coffee, too! Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay soon!Kind Regards,Glendale Hotel Management

10/10 有夠讚

Grace

情侶出遊, 團體旅遊, 家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Enjoyed the safety and securtiy, nice coffee and water machine. Kind staff
於 2024 年 4 月住了 6 晚
Glendale Hotel Management 於 2024年4月29日回覆
Dear Grace,We're delighted to hear that you enjoyed the safety and security measures at our hotel and our coffee and water machine. Ensuring the comfort and convenience of our guests is a top priority, and we're pleased that you found our amenities to your liking. Our staff takes pride in providing kind and attentive service, and we're glad you had a positive experience with them. Thank you for choosing to stay with us, and we hope to welcome you back again soon!Kind Regards,Glendale Hotel Management

10/10 有夠讚

Eduardo

於 2024 年 4 月住了 2 晚

6/10 一般般

David,Saratoga

商務旅客
The room does smell a bit damp and moldy. Unusual for California. The couch is really old - I didn't want to sit on it. They didn't have duvet cover and just two sheets that made sleeping a bit uncomfortable. It was reasonably priced. That's the best advantage.
於 2024 年 4 月住了 7 晚
Glendale Hotel Management 於 2024年4月26日回覆
Dear David, We are truly sorry to hear about the issues you encountered during your stay. We understand how important cleanliness and comfort are, and we deeply regret that your room did not meet your expectations.We will address the dampness and moldy smell in the room to ensure they are adequately addressed. Additionally, we will look into replacing the old couch and consider providing duvet covers for a more comfortable sleeping experience.We're glad to hear that you found our hotel reasonably priced. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely,Glendale Hotel Management

6/10 一般般

Ronald

不喜歡:設施服務
Room was NOT cleaned daily. Took full payment without offer of concession!
於 2024 年 4 月住了 2 晚
Glendale Hotel Management 於 2024年4月26日回覆
Dear Ronald,Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience you experienced regarding the room cleaning frequency. Our hotel offers cleaning services upon request at the front desk to ensure flexibility and accommodate our guests' preferences.Regarding the payment, we regret any oversight in not offering a concession during your stay. We strive to provide excellent service and value to our guests, and we appreciate your feedback as it helps us improve our operations.If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out to us directly. We value your business and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Glendale Hotel Management

8/10 不錯哦

MICHIYA

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I think this hotel has recently been renovated and has the latest service flow. Of course, there are many cases where you will be charged a fee, but on the other hand, for example, when I inquired about the shower temperature being low, the next day the shower was warm enough and I could use it. There is also a coffee machine at the counter, which will help you soothe your travel fatigue.I have been traveling between Japan and Los Angeles for over 30 years.It may not be as good as you expected, but I don't think you will be disappointed. I think it's better to just actively ask questions and speak up.
於 2024 年 4 月住了 2 晚
Glendale Hotel Management 於 2024年4月25日回覆
Dear Michiya,It's lovely that you appreciated our hotel's recent renovations and updated service flow. We're glad that our team promptly addressed your concerns about the shower temperature and that you found the coffee machine helpful in easing travel fatigue. Your extensive travel experience is valuable feedback, and we appreciate your understanding that proactive communication can lead to a better experience. Thank you for choosing to stay with us, and we look forward to welcoming you back on your future travels between Japan and Los Angeles!Kind Regards,Glendale Hotel Management