外觀

洛杉磯國際機場福朋喜來登飯店的評分

3.5 out of 5
洛杉磯國際機場福朋喜來登飯店
9750 Airport Blvd, Los Angeles, CA

評論

6.0
10 分,有夠讚;5761 則評論中有 1289 則" "
8 分,不錯哦;5761 則評論中有 1035 則" "
6 分,一般般;5761 則評論中有 1089 則" "
4 分,不太好;5761 則評論中有 1018 則" "
2 分,很糟糕;5761 則評論中有 1330 則" "

6.4/10

整潔度

6.8/10

員工素質

6.0/10

設施服務

5.8/10

住宿環境和硬體

6.4/10

環保程度

評論

6/10 一般般

Jiatai

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月17日回覆
Jiatai, thanks for your rating. Your opinion is greatly valued and it helps us make the necessary improvements. We hope you would consider us again for a future stay.

2/10 很糟糕

zhuo

於 2024 年 2 月住了 1 晚

8/10 不錯哦

chunching

商務旅客
喜歡:整潔度、員工素質和設施服務
Wait too long for Shuttle bus
Customer Service 於 2024年2月15日回覆
Chunching, thank you for choosing to stay at Four Points Los Angeles International Airport. We regret that you experienced some delay with the shuttle service. Our team constantly strives to ensure swift transport to and from the airport. Your feedback is valuable and will be taken into account while improving our services. It's great to know that despite this minor hiccup, your overall experience was good. We look forward to welcoming you back on your next visit to Los Angeles.

4/10 不太好

cheryl

家庭旅遊
不喜歡:設施服務和住宿環境和硬體
so noisy not safy
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月21日回覆
Cheryl, we regret to hear about the disturbances you encountered. Guest safety is our utmost priority, while peace and comfort of our guests is always intended. We hope we get the opportunity to serve you better in the future.

10/10 有夠讚

Chen

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月13日回覆
Chen, it's fantastic to hear that you had an exceptional stay at Four Points Los Angeles International Airport! We trust your stay with us was both comfortable and enjoyable. We anticipate your return to our property to provide you with another memorable experience.

10/10 有夠讚

Tiffany

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Customer Service 於 2024年1月13日回覆
Thank you for the amazing rating, Tiffany!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Four Points Los Angeles International Airport soon!Thanks again for leaving your feedback!

4/10 不太好

Yuan

家庭旅遊
不喜歡:員工素質、設施服務和住宿環境和硬體
设施床品陈旧,服务一般,连拖鞋都没有,很吵,服务一般,需要等很长时间才有回应
於 2023 年 12 月住了 3 晚
Customer Service 於 2024年1月14日回覆
袁,很遗憾听到您在评论中分享的经历。您似乎在一些室内设施和噪音方面遇到了不太理想的经历。我们努力确保对客人的要求和询问做出快速有效的响应,我们很遗憾听到您的体验没有达到这一标准。您的反馈非常宝贵,将用于增强客人未来的体验。感谢您与我们分享。

2/10 很糟糕

Jianye

於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月20日回覆
Jianye, it's disheartening to learn that your recent stay did not meet your expectations. We strive to provide a pleasant experience for our guests and would appreciate the opportunity to learn more details about your visit to improve for the future. We hope you will consider giving us another chance.

8/10 不錯哦

Chieh-Tsai

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Customer Service 於 2023年10月26日回覆
Chieh-Tsai, thank you for choosing Four Points Los Angeles International Airport for your stay. We're glad to see your rating and hope it reflects a satisfying experience. We're looking forward to your next stay with us.

2/10 很糟糕

Mingchen

喜歡:員工素質
不喜歡:住宿環境和硬體
unworthy,ordor inside wardrobe
於 2023 年 10 月住了 1 晚
Customer Service 於 2023年10月5日回覆
Mingchen, we regret to hear about your experience regarding the unpleasant smell within the closet area. Our team is dedicated to maintaining a clean and comfortable environment for each guest. We assure you that your feedback has been noted and will be addressed appropriately. We hope to have the opportunity to make a better impression in the future.

4/10 不太好

真實旅客

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Lights only half of them are working, dirty carpet, noisy ventilation , over booking the rooms
於 2023 年 8 月住了 1 晚
Customer Service 於 2023年8月30日回覆
We appreciate your feedback. It's unfortunate to hear about the issues you encountered, including a less than ideal room cleanliness and some functional concerns. Our team works diligently to provide a comfortable environment, and we're sincerely sorry this was not reflected in your experience. As per the room availability miscommunication, please rest assured it's not common practice and we sincerely regret any inconvenience this may have caused. We hope you'll give us another opportunity to deliver a better experience.

2/10 很糟糕

??

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Astronomical parking fees, small rooms and very noisy! Ultra-low cost performance! Not recommended! ! !
於 2023 年 8 月住了 1 晚
Customer Service 於 2023年8月27日回覆
Thank you for sharing your feedback. We understand your concerns regarding parking costs and noise levels. These concerns are important to us as we strive to improve the overall guest experience. We're sorry to hear the accommodations didn't meet expectations and appreciate your feedback as it helps us improve. We hope you'll give us another chance to provide a more comfortable stay in the future.

2/10 很糟糕

C

不喜歡:整潔度、員工素質和住宿環境和硬體
Customer Service 於 2023年8月22日回覆
Thank you for sharing your feedback, C.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

2/10 很糟糕

Shiwe

於 2023 年 8 月住了 1 晚
Customer Service 於 2023年8月4日回覆
We appreciate the feedback, Shiwe.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 有夠讚

Yixi

於 2023 年 7 月住了 2 晚
Customer Service 於 2023年8月14日回覆
Thank you for this excellent rating, Yixi!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Four Points Los Angeles International Airport! We'd love to host you again someday for yet another unforgettable visit.

8/10 不錯哦

Lijen

家庭旅遊
喜歡:整潔度、員工素質和客房舒適度
住宿地點交通環境佳,但設備及停車費用建議改善
浴室設備有些老舊,如浴缸的水龍頭感覺快要脫落,建議更新 另外住宿旅客的停車費用過高,每天要50美元,比一般停車費貴上一倍,一點都不友善投宿的客人
於 2023 年 7 月住了 3 晚
Customer Service 於 2023年7月20日回覆
感謝您花時間分享您的反饋,Lijen。雖然我們很高興您在我們這裡度過了愉快的時光,但我們很遺憾您的體驗不夠完美。我們以更高的標準要求自己,因此我們一定會與我們團隊的適當成員討論您的擔憂,以便我們能夠改進前進。我們期待再次接待您,以便與您分享我們的客人所習慣的高品質體驗。

6/10 一般般

真實旅客

喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Customer Service 於 2023年7月10日回覆
We appreciate the feedback.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 不錯哦

Yiming

於 2023 年 6 月住了 1 晚
Customer Service 於 2023年7月13日回覆
Thank you for the 4-star rating, Yiming!It's great your time at Four Points Los Angeles International Airport was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 有夠讚

Pengdi

於 2023 年 5 月住了 1 晚
Customer Service 於 2023年6月25日回覆
Thank you for the excellent rating, Pengdi!Our goal is to go above and beyond to ensure our guests have a memorable experience at Four Points Los Angeles International Airport! We look forward to hosting you again soon.

8/10 不錯哦

huichuan

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 2 晚
Customer Service 於 2023年5月9日回覆
We appreciate you sharing this positive rating, Huichuan!The comfort of our guests is important to us so we can't wait to see you back again at Four Points Los Angeles International Airport. We want to share an even more enjoyable experience with you next time.

4/10 不太好

Ka Chi

不喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 1 晚
Customer Service 於 2023年5月8日回覆
We appreciate you sharing your concerns with us.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

2/10 很糟糕

Weihao

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體

8/10 不錯哦

Wei chen

於 2023 年 4 月住了 1 晚
Customer Service 於 2023年4月9日回覆
Thank you for the 8/10 rating, Wei Chen!We are excited to see that you had an enjoyable experience at Four Points Los Angeles International Airport. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

6/10 一般般

sze wing

家庭旅遊
I booked a room for two queen beds, but it end up to be one king bed and one single size folding bed. And it said no room is available for us to change. Me and my family are not happy with that since we are four adults.
於 2023 年 3 月住了 1 晚
Customer Service 於 2023年4月3日回覆
We appreciate your feedback, Sze.We're deeply disappointed to hear about your experience with us. We apologize that you did not receive the high level of service we are so accustomed to giving, and we will bring this information to our management team. We strive to provide our guests with warm hospitality and efficient service, which is why this is so upsetting to hear. We'd love another chance to rectify the visit.We'd look forward to a second opportunity so we demonstrate the high-caliber service we're capable of providing.

8/10 不錯哦

Wai Ying Ryan

於 2023 年 3 月住了 1 晚
Customer Service 於 2023年3月22日回覆
Thank you for the rating, Wai Ying!It's great your time at Four Points Los Angeles International Airport was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 有夠讚

YU-TING

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good experience
Check in service so good, even the hotel is old , but for one night to take a rest after landing is enough. In 1F have 24 hours self-shop that is so convenient.
於 2023 年 2 月住了 1 晚
Customer Service 於 2023年3月7日回覆
Thanks for the splendid review, Yu-Ting!We're elated knowing you had such a pleasant time at Four Points Los Angeles International Airport. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review.We look forward to your next trip!

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
不错,pretty good
於 2023 年 2 月住了 1 晚
Customer Service 於 2023年2月23日回覆
正蕾,感谢您与我们分享您的完美评分!很高兴看到您非常感谢您在洛杉矶国际机场四点机场的时光!我们希望每个人在四点洛杉矶国际机场都有宾至如归的感觉。能够营造一种家的感觉正是我们的目标!我们期待很快与您分享另一种奇妙的体验!

6/10 一般般

hsiao yu

於 2023 年 2 月住了 1 晚
Customer Service 於 2023年2月4日回覆
Thank you for sharing, Hsiao.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 有夠讚

Donghao

於 2023 年 1 月住了 1 晚

6/10 一般般

Wei

10/10 有夠讚

Yu-Liang

於 2022 年 11 月住了 1 晚
Customer Service 於 2022年11月30日回覆
Thanks for the outstanding rating, Yu-Liang!We're delighted your time at Four Points Los Angeles International Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

6/10 一般般

qiao

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 11 月住了 1 晚

8/10 不錯哦

YanLin

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 8 月住了 2 晚
Customer Service 於 2022年8月28日回覆
We appreciate you sharing this positive rating, Yan!The comfort of our guests is important to us so we can't wait to see you back again at Four Points Los Angeles International Airport. We want to share an even more enjoyable experience with you next time.

6/10 一般般

CHIEH

於 2022 年 8 月住了 1 晚
Customer Service 於 2022年8月17日回覆
We appreciate you taking the time to share your feedback, CHIEH. We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 不錯哦

Zijian

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
allow delivery
於 2022 年 7 月住了 3 晚
Customer Service 於 2022年7月20日回覆
Thanks for the 4/5 rating, Zijian! We're thrilled you enjoyed your time at Four Points Los Angeles International Airport so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

2/10 很糟糕

An Jim

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very bad
Very bad experience. Non-smoking room smells like a smoking room. Motel level of room quality. TV is on and has voice but no image. Totally wouldn’t be stay again.
於 2022 年 6 月住了 1 晚
Customer Service 於 2022年7月1日回覆
We appreciate the feedback, An Jim. We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We hope for the opportunity to host you again soon for a more positive experience.

10/10 有夠讚

Shuheng

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
not big for 2 people. but service is nice
於 2022 年 3 月住了 6 晚
Customer Service 於 2022年4月7日回覆
Thank you for sharing your perfect rating with us! It's wonderful to see how much you appreciated your time at Four Points Los Angeles International Airport! We want everyone to feel right at home at Four Points Los Angeles International Airport. Being able to create a feeling of home is exactly what we aim to do! We look forward to sharing another amazing experience with you soon!

8/10 不錯哦

Qijun

商務旅客
喜歡:整潔度和員工素質
Just stayed one night. It is good staying for transferring flights. Convenient shuttle bus every half hour and better be there 10-15 minutes earlier to catch up. Small bathroom and acceptable cleanness condition. Good price nearby.
於 2022 年 3 月住了 1 晚
Customer Service 於 2022年3月26日回覆
We appreciate you sharing this positive rating, Qijun! The comfort of our guests is important to us so we can't wait to see you back again at Four Points Los Angeles International Airport. We want to share an even more enjoyable experience with you next time.

6/10 一般般

CHIAO-PENG

於 2022 年 1 月住了 5 晚

8/10 不錯哦

Hanwei

於 2021 年 11 月住了 2 晚

2/10 很糟糕

Lawrence

不喜歡:設施服務和住宿環境和硬體
於 2021 年 11 月住了 2 晚

10/10 有夠讚

Fang-Bor

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
優質旅宿
飯店整體感覺很棒!旁邊又有shopping center,非常方便!
於 2021 年 10 月住了 3 晚
Customer Service 於 2021年12月3日回覆
感謝您的精彩評論,Fang-Bor! 很高興您在洛杉磯四點國際機場度過瞭如此愉快的時光!我們追求卓越,您對我們餐廳和位置的讚揚讓我們知道我們正在做我們的工作。我們很高興為您提供如此難忘而美妙的體驗。 我們迫不及待地想很快再次見到你!

10/10 有夠讚

Lai Shan

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
My preference hotel in LAX
It’s always my first choice hotel during the stay in LAX, the price is relatively lower than the rest along west century Blvd. And the staff also very nice and helpful.
於 2021 年 9 月住了 2 晚

10/10 有夠讚

Lai Shan

商務旅客
喜歡:員工素質、住宿環境和硬體和客房舒適度
Nice Hotel for Short Stay
This is not first time I stay Four point by Sheraton LAX, Good price for short stay. Easy for me to walk to Supermarket and bus centre. The only thing to play attention is the shuttle not available between 1:30pm to 4:00pm to and from the hotel and airport.
於 2021 年 9 月住了 2 晚

8/10 不錯哦

zongqi

於 2021 年 8 月住了 1 晚

10/10 有夠讚

Dale

喜歡:整潔度、員工素質和住宿環境和硬體
Nice place charge too much for parking
於 2024 年 5 月住了 2 晚

8/10 不錯哦

Danitza

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Después de leer múltiples reviews donde la gente se quejaba del hotel, me sentía preocupada por mi reservación, pero en realidad mi experiencia fue excelente, el cuarto estaba muy limpio, el personal fue muy amable todo el tiempo, lo único que no me gustó fue el precio por el parking cobran 50 dlls al día es demasiado. After reading multiple reviews where people complained about the hotel, I was worried about my reservation, but in reality my experience was excellent, the room was very clean, the staff was very friendly all the time, the only thing I didn't like was The price for parking, they charge 50 dollars a day, is too much.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Justin

喜歡:整潔度、員工素質和住宿環境和硬體
Brewster’s Bar was great.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Brian

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great staff
於 2024 年 4 月住了 3 晚

8/10 不錯哦

Ulysse

喜歡:住宿環境和硬體
於 2024 年 4 月住了 2 晚