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長灘市中心萬怡飯店的評分

3 out of 5
長灘市中心萬怡飯店
500 E 1st St, Long Beach, CA

評論

8.6

有夠讚

10 分，有夠讚；1001 則評論中有 584 則" "
8 分，不錯哦；1001 則評論中有 215 則" "
6 分，一般般；1001 則評論中有 95 則" "
4 分，不太好；1001 則評論中有 58 則" "
2 分，很糟糕；1001 則評論中有 49 則" "

8.8/10

整潔度

8.8/10

員工素質

8.2/10

設施服務

8.6/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

Iban

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Location is perfect. The rooms are spacious and the beds are comfortable. Very clean and the staff are very friendly and helpful. Pier is a 15min walk. Definitely recommend this hotel if you are looking somewhere to stay at.
於 2024 年 5 月住了 1 晚

6/10 一般般

Octavio

情侶出遊
喜歡：整潔度和住宿環境和硬體
I believe that they’re not telling us everything about the room that we were provided. The first night we stayed there, the bathroom lights kept on turning on and off all night. I know they’re motion sensor lights but no one was near them, things were falling in the room and it kept on getting super cold in there. The next night, my wife had the same experiences. When we told the staff they kind of laughed it off but we were being serious about this.
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Ruth

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Location wish they offered shuttle service.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Alisa

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Comfy beds and close to cruise terminal. Nice gym. No jacuzzi.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Mary K

於 2024 年 3 月住了 1 晚
Courtyard Downtown Long Beach 於 2024年5月16日回覆
Thanks for choosing our hotel!

4/10 不太好

Luis

不喜歡：員工素質
Staff was not good and friendly with the customer cero customer service. I am part of Marriott family and they didn’t accept my number once at property and didn’t allowed me to put on stay. Cero interest in helping guests.
於 2024 年 5 月住了 2 晚

10/10 有夠讚

tillie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great customer service. Near cruise terminal.
於 2024 年 5 月住了 1 晚
Theo Smith, Assistant General Manager 於 2024年5月10日回覆
Thank you for your review!

10/10 有夠讚

Laquesha

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Theo Smith, Assistant General Manager 於 2024年5月10日回覆
Thank you for your rating!

8/10 不錯哦

Michael

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was amazing. Their help and attention to detail was first class.
於 2024 年 4 月住了 5 晚
Raul R 於 2024年5月7日回覆
Thank you for staying with us!

10/10 有夠讚

Santiago

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This room was spotless. very clean
於 2024 年 5 月住了 1 晚
Theo Smith, Assistant General Manager 於 2024年5月6日回覆
Thank you for your comments. We hope to welcome you back again!

10/10 有夠讚

Jen

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Awesome
於 2024 年 5 月住了 1 晚
Theo Smith, Assistant General Manager 於 2024年5月6日回覆
Thank you for your rating!

10/10 有夠讚

Edward

於 2024 年 4 月住了 1 晚
Theo Smith, Assistant General Manager 於 2024年5月6日回覆
Thank you!

10/10 有夠讚

Kathy

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Denise

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Excellent. The staff very friendly! The room was very nice and very clean.
於 2024 年 4 月住了 1 晚
Theo Smith, Assistant General Manager 於 2024年5月6日回覆
Thank you for your comments!

10/10 有夠讚

Alfredo

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Theo Smith, Assistant General Manager 於 2024年5月6日回覆
Thank you!

10/10 有夠讚

Josh

於 2024 年 4 月住了 3 晚
Theo Smith, Assistant General Manager 於 2024年5月6日回覆
Thank you for your rating!

8/10 不錯哦

Gwendolyn

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was beautiful and decorated in calming colors. Everything was clean.The staff was friendly and welcoming. The price was reasonable. I would definitely recommend it if you live or are traveling to LA.
於 2024 年 4 月住了 1 晚
Theo Smith, Assistant General Manager 於 2024年4月14日回覆
Thank you for your review and rating!

10/10 有夠讚

Amanda，Happy Valley

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Location was convenient for the cruise port.
於 2024 年 4 月住了 1 晚
Theo Smith, Assistant General Manager 於 2024年5月6日回覆
Thank you for your comments!

6/10 一般般

Simon

家庭旅遊
喜歡：整潔度和員工素質
The room was slightly disappointing for the price paid. Lack of light throughout the hotel and not a lot of cuisine options.
於 2024 年 4 月住了 2 晚
Theo Smith, Assistant General Manager 於 2024年4月14日回覆
Thank you for your comments, we recently renovated the rooms and hallways in an effort to improve the guest experience. In addition to our Bistro we have many excellent restaurants in our immediate area as well.

4/10 不太好

Bob

情侶出遊
喜歡：整潔度
不喜歡：員工素質和設施服務
The man checking us in was very unfriendly. We asked about breakfast and he said the restaurant opened at 4:30 pm. In fact, it is open for breakfast. The people in the next room was up until 5 in the morning slamming the door constantly.
於 2024 年 4 月住了 1 晚
Theo Smith, Assistant General Manager 於 2024年4月14日回覆
Thank you for your comments. I apologize for the miscommunication about breakfast hours. Our restaurant is open in the evening as well. We appreciate your feedback which helps us improve.

10/10 有夠讚

Yennifer

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice and clean room! Easy check in and out. Staff was friendly. Loved that you couldn’t use the elevator without a room key, felt a bit safer.
於 2024 年 3 月住了 1 晚
Theo Smith, Assistant General Manager 於 2024年4月14日回覆
Thank you for your review!

10/10 有夠讚

John

Good
於 2024 年 3 月住了 3 晚
Theodore Smith, Assistant General Manager 於 2024年3月31日回覆
Thank you for your rating!

10/10 有夠讚

Tim

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful and staff were great
於 2024 年 3 月住了 1 晚
Theodore Smith, Assistant General Manager 於 2024年3月26日回覆
Thank you!

10/10 有夠讚

Elliot

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Theodore Smith, Assistant General Manager 於 2024年3月26日回覆
Thank you for your rating!

10/10 有夠讚

Nikia

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Theodore Smith, Assistant General Manager 於 2024年3月26日回覆
Thank you!

10/10 有夠讚

Johnny

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Location was very convenient for my shopping and dining needs.
於 2024 年 3 月住了 1 晚
Theodore Smith, Assistant General Manager 於 2024年3月26日回覆
Thank you for your comments!

10/10 有夠讚

Trisha

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Theodore Smith, Assistant General Manager 於 2024年3月26日回覆
Thank you!

10/10 有夠讚

Nicole

喜歡：整潔度、員工素質和住宿環境和硬體
Convenient location and parking. The front desk staff were very friendly and helpful!
於 2024 年 3 月住了 1 晚
Theodore Smith, Assistant General Manager 於 2024年3月26日回覆
Thank you! We will be recognizing the team for taking good care of you!

10/10 有夠讚

Ronald，San Diego

喜歡：整潔度和設施服務
The room was spacious and clean
於 2024 年 3 月住了 1 晚
Theodore Smith, Assistant General Manager 於 2024年3月13日回覆
Thank you for your review!

10/10 有夠讚

richard

家庭旅遊
喜歡：設施服務
Very clean. Great stay.
於 2024 年 3 月住了 1 晚
Theodore Smith, Assistant General Manager 於 2024年3月13日回覆
Thank you for your review!

8/10 不錯哦

Konstanze Eva

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Mir hat missfallen, dass man als Hotelgast sehr hohe Parkgebühren bezahlen musste. Das hätte im Preis inkludiert sein müssen.
於 2024 年 2 月住了 4 晚
Theodore Smith, Assistant General Manager 於 2024年3月13日回覆
Thank you for your feedback, due to only a portion of our guests using parking we do not include it in our rates for everyone. We do offer a package rate that includes parking at a discount from paying for it separately as well.

10/10 有夠讚

Carmen，Sanger

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Easy to park in their parking garage, no safety concerns and beautiful hotel with courteous and friendly staff!
於 2024 年 2 月住了 1 晚
Theodore Smith, Assistant General Manager 於 2024年2月28日回覆
Thank you for your review! We hope to see you again soon!

10/10 有夠讚

Julio

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Theodore Smith, Assistant General Manager 於 2024年2月26日回覆
Thank you!

10/10 有夠讚

Terri

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everyone was very friendly and helpful!😊
於 2024 年 2 月住了 1 晚
Theodore Smith, Assistant General Manager 於 2024年2月25日回覆
Thank you for your review! WE hope to welcome you back soon.

10/10 有夠讚

Michael

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 5 晚
Theodore Smith, Assistant General Manager 於 2024年2月25日回覆
Thank you!

10/10 有夠讚

Scott，Claremont

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Enjoyed it!! Everyone there was very friendly and helpful. I felt like this trip tops them all. Thank you!
於 2024 年 2 月住了 3 晚
Theodore Smith, Assistant General Manager 於 2024年2月25日回覆
Thank you for your review! We hope you return soon!

10/10 有夠讚

Alicia

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Stay! Will Definitely Return Again.
Everything was great! The front desk staff were friendly and helpful, check-in was quick and easy. The room was comfortable and clean, with fresh decor and linens. Perfect distance from the Convention Center, just a short walk.
於 2024 年 2 月住了 1 晚
Theodore Smith, Assistant General Manager 於 2024年2月11日回覆
Thank you for your review! We hope you stay with us again!

10/10 有夠讚

yolanda

團體旅遊
Amazing
於 2024 年 2 月住了 1 晚
Theodore Smith, Assistant General Manager 於 2024年2月8日回覆
Thank you for your review!

6/10 一般般

Nelson

家庭旅遊
House keeping not so great
We left during the day when the cleaner was cleaning the room next door. We returned several hours later and she hadn't cleaned our room. We had to call front desk for towels and toilet paper.
於 2024 年 1 月住了 2 晚
Theodore Smith, Assistant General Manager 於 2024年2月8日回覆
I apologize for the service miss. We frequently have more than one housekeeper on a floor and it may not have been the right person. We are taking steps to ensure this does not happen again.

8/10 不錯哦

ROMEL

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 2 晚
Theodore Smith, Assistant General Manager 於 2024年2月8日回覆
Thank you for your rating.

10/10 有夠讚

Andrea

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Theodore Smith, Assistant General Manager 於 2024年1月29日回覆
I am so glad to hear you had a great experience with us!

10/10 有夠讚

Alejandro

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Theodore Smith, Assistant General Manager 於 2024年1月29日回覆
Thank you!

10/10 有夠讚

Richard

於 2024 年 1 月住了 1 晚
Theodore Smith, Assistant General Manager 於 2024年1月29日回覆
Thank you!

10/10 有夠讚

Monina

於 2024 年 1 月住了 2 晚
Assistant General Manager 於 2024年1月29日回覆
Thank you!

8/10 不錯哦

Debra

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I found the staff very accommodating, friendly and professional. They remembered who I was and asked sincerely how a situation at home caused me to shorten my stay. The rooms were very attractive, quiet and although I'm not a golfer, the Swing(?) room was unique and looked to be popular. Nice selection of equipment in the fitness center as well. Definitely would return.
於 2024 年 1 月住了 4 晚
Theodore Smith, Assistant General Manager 於 2024年1月29日回覆
Thank you for your comments. I will be recognizing the team members that took care of you. Personalized service is what we work to provide and it is great to hear our team did a good job!

10/10 有夠讚

Doug

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Had checkin at 4:00 but they were able to get me in a room around 1 which was nice.
於 2024 年 1 月住了 1 晚
Theodore Smith, Assistant General Manager 於 2024年1月29日回覆
Thank you for your comments. We always try to accommodate early arrivals whenever possible to allow you to continue your day!

8/10 不錯哦

Tatyana，Daly City

親子旅遊
喜歡：員工素質
不喜歡：整潔度
This was a mixed hotel experience. The check in was easy staff were accommodating in offering tea noticing I was sick losing my voice and staff helped to make sure we had a room with working heater. Hotel is located downtown therefore hotel rooms are pretty small. The shower had hair in it. I couldn’t take a shower there without feeling grossed out and no faith in the cleanliness. I wouldn’t come back to this hotel price is high per night and charge high parking rates for a small room that is not very clean. Expedia charged parking and then when I checked in hotel staff told me that I would need to pay parking directly with them and have to dispute the charge with Expedia. Needless to say expedia made it right by reimbursing the parking fee but it took over an hour to reach an agent that can make it right. I think there are better options for hotels in the area.
於 2023 年 12 月住了 1 晚
Theodore Smith, Assistant General Manager 於 2024年1月15日回覆
Thank you for your feedback. We are taking steps to make sure the rooms are 100% clean and also working on the Expedia parking package to make sure there are not duplicate charges. Be well,

10/10 有夠讚

Diane

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I would have benefited from skid pads in the shower. the grab bar is not enough.
於 2024 年 1 月住了 2 晚
Theodore Smith, Assistant General Manager 於 2024年1月15日回覆
Thank you for your comments

10/10 有夠讚

Kenneth

於 2024 年 1 月住了 1 晚
Theodore Smith, Assistant General Manager 於 2024年1月29日回覆
Thank you!

6/10 一般般

Michael

於 2024 年 1 月住了 1 晚
Theodore Smith, Assistant General Manager 於 2024年1月7日回覆
Thank you for your rating. We continue to work to improve going forward.