行政客房 (Henrietta) | 埃及棉床單、高級寢具、迷你吧、客房內保險箱

漢麗埃塔飯店的評分

4 out of 5
漢麗埃塔飯店
14-15 Henrietta Street, London, England

評論

9.6

好極了

10 分,有夠讚;436 則評論中有 347 則" "
8 分,不錯哦;436 則評論中有 71 則" "
6 分,一般般;436 則評論中有 12 則" "
4 分,不太好;436 則評論中有 4 則" "
2 分,很糟糕;436 則評論中有 2 則" "

9.8/10

整潔度

9.6/10

員工素質

9.4/10

設施服務

9.6/10

住宿環境和硬體

9.4/10

環保程度

評論

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 3 晚
Manager 於 2024年1月16日回覆
Hi there,It’s kind of you to post this review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We all hope to see you again on your next visit to London.Take care,

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 2 晚
Anna 於 2018年9月24日回覆
Thank you!

10/10 有夠讚

Chun Yen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 11 月住了 1 晚
Thank you for the 5 stars!

8/10 不錯哦

Karl

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The Henrietta Hotel great boutique hotel. Nice rooms, great location nice restaurant for breakfast and lunch. The hotel is on one of the pedestrian only streets - so you’ll need to deal with you bag for a block or so.
於 2024 年 4 月住了 3 晚
Joanna Tutak, Hotel General Manager 於 2024年5月21日回覆
Hi Karl,Thanks for leaving us feedback!It's wonderful to hear that you enjoyed our cozy rooms and found our location to be so convenient for your adventures around Covent Garden. We're also thrilled that you appreciated the breakfast and lunch offerings at our restaurant. It sounds like you had a short journey with your bags on our pedestrian street, but I hope it added to the charm of arriving at our doorstep — remember, we're always here if you need us!We hope you choose to come back on any future trips you make to London.Best wishes,Joanna Tutak, Hotel General Manager

10/10 有夠讚

Kyle

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a lovely stay at The Henrietta! Although it’s in Covent Garden, it’s relatively quiet. The location is perfect - easy access to multiple tube lines, shopping, dining, and theatres. The staff were all very kind and accommodating. It truly felt like a home away from home! We will be staying there the next time we are in London.
於 2024 年 5 月住了 7 晚
Joanna Tutak, Hotel General Manager 於 2024年5月21日回覆
Hi Kyle,Thanks for sharing your great review.We're thrilled to hear our location nestled in Covent Garden provided the perfect base for your London adventures, and that our team's warmth added that special touch to your stay. It's wonderful to know the peacefulness of our hotel contributed to your lovely stay, despite the lively surroundings! And yes, feeling like a home away from home is exactly what we aim for – your comment has us beaming with pride.We can't wait to welcome you back on your next visit!Take care,Joanna Tutak, Hotel General Manager

10/10 有夠讚

Pamela

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed our stay at The Henrietta Hotel. Unfortunately, the hot water was not working for a large portion of our stay, so we weren’t able to take full advantage of the huge bathroom area. Many extras were offered. Free drinks in the downstairs bar. Lovely biscuits. The area feels safe, very close to theatres and a wide range of dining choices.
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Tracey

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very unique rooms. Quite location, but in the middle of everything. Handy for the theatre.short walk to train station.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Adriana

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our stay was amazing. Area around the hotel is super walkable and has many dining options, so very convenient. Access to the tube is very close so it lets you move around the city very easily. Hotel staff were always helpful and friendly.
於 2024 年 5 月住了 5 晚
Manager 於 2024年5月15日回覆
Hi Adriana,Thank you so much for sharing your lovely experience with us!It's fantastic to hear that you found our neighborhood perfect for a stroll and dining out. We're also thrilled our location made zipping around London on the tube a breeze for you. Our team is over the moon to know their efforts to assist you didn't go unnoticed! We're all about providing those spotless rooms and top-notch amenities to make your stay as comfy as can be.We're already looking forward to your next visit – there's always a warm welcome waiting for you here!Take care,

8/10 不錯哦

Paul

情侶出遊
This location is very busy and noisy. We had a lovely room that overlooked the church courtyard nearby. The place was lovely but had a few quirks. First of all, they put a limit on how hot the water can get in the shower so we didn’t have hot water for 2 out of six days. The light switches did not work properly. There was no iron in the room. Finally, the heater/air conditioner was terrible. You could have in air or heat and setting the temperature meant nothing. A bit stuffy and either too warm or too cold. We would stay here again as it was a great central location in the city and we loved our room
於 2024 年 5 月住了 6 晚

10/10 有夠讚

Ellen

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Immaculate. Comfortable. Courteous staff.
於 2024 年 4 月住了 5 晚
Manager 於 2024年5月6日回覆
Dear Ellen,Thank you so much for your awesome review.We are thrilled to hear that you found our team extremely friendly and accommodating. Our team works hard to ensure that every guest has a comfortable and enjoyable stay. It's great to know that you appreciated the cleanliness of your room, the hotel's condition, and the level of service provided. We take pride in maintaining a high standard of cleanliness and comfort for our guests.We hope to see you again on your next visit to London.Best regards,

10/10 有夠讚

John

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Manager 於 2024年5月6日回覆
Hey there,John!Thank you for your feedback.We are pleased that we were able to meet your expectations.We hope you choose to come back on any future trips you make to London.Best wishes,

8/10 不錯哦

Olivier

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location in Covent Garden! Unfortunately the Bar was closed on sunday night Great minibar selections
於 2024 年 4 月住了 1 晚
Joanna Tutak, Hotel General Manager 於 2024年5月6日回覆
Dear Olivier,Thank you for taking the time to share your feedback.It's delightful to hear you enjoyed our prime Covent Garden spot and the selection in our minibar! We're all about those fancy little treats that make your stay special. When it comes to room cleanliness and hotel condition, we're over the moon that you've given us top marks – our housekeeping team does a little happy dance every time someone notices their hard work.As for the bar, I'm sorry to hear you missed out on our cocktail magic on Sunday night. It seems like you caught us just as we were winding down for the evening, but we'll make sure to keep the good vibes and excellent drinks ready for your next visit!We hope to welcome you back.Best wishes,Joanna Tutak, Hotel General Manager

10/10 有夠讚

Clancy

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Cute boutique hotel with the most welcoming staff you will ever meet! Thank you everyone at The Henrietta for making our stay in London so memorable ❤️
於 2024 年 3 月住了 6 晚
Joanna Tutak, Hotel General Manager 於 2024年5月6日回覆
Hi Clancy,wow! Your positive feedback made our day. Thanks for the love!We're absolutely thrilled you found our staff to be the most welcoming. It's wonderful to hear that your experience with us has become a cherished memory. And speaking of memories, it sounds like our room amenities hit the mark! We take great pride in those carefully curated touches. Just like the perfect cocktail at our Miracle at Henrietta, we aim to mix the right amount of comfort and charm for our guests.We hope you choose to come back on any future trips you make to London.Best wishes,Joanna Tutak, Hotel General Manager

8/10 不錯哦

Carol

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The rooms were well appointed, clean and surprisingly quiet for central London. The bed was very comfortable. Thank you for the room upgrade. Splendid views across to the London Eye. Tip - read the location instructions the hotel send you as they also have a building on the other side of the street!
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月15日回覆
Dear Carol,We appreciate the time you took to share your feedback.We are delighted that our location was great for you and you enjoyed a good night's sleep.We hope to see you again in the future.Best regards,

10/10 有夠讚

Jean Francois

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Le calme du lieu , l'amabilité et la disponibilité du personnel. Certains membre du personnel parle français c'est un petit plus.
於 2024 年 4 月住了 4 晚
Joanna Tutak, Hotel General Manager 於 2024年4月15日回覆
Bonjour Jean-François,Nous sommes ravis que tu aies trouvé le calme chez nous, c'est essentiel pour se ressourcer après une journée trépidante dans Covent Garden ! L'amabilité et la disponibilité de notre équipe sont des points sur lesquels nous mettons un accent particulier, donc savoir que cela t'a marqué nous fait chaud au cœur. Et quelle chance, tu as pu profiter de notre personnel francophone, c'est toujours plus agréable de pouvoir échanger dans sa langue maternelle, n'est-ce pas ?Au plaisir de te revoir chez nous,Joanna Tutak, Hotel General Manager

10/10 有夠讚

Dawn

家庭旅遊
喜歡:設施服務
My daughter and I stayed here for three nights and we loved it. Great hotel on a fantastic street (with fantastic restaurants) in a wonderful area
於 2024 年 3 月住了 3 晚
Manager 於 2024年4月2日回覆
Dear Dawn,Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed our convenient location and facilities.We hope to see you again on your next visit to London.Best regards,

8/10 不錯哦

Mary,Hartford

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had to switch buildings due to our extended stay and that was a problem we wished to avoid.
於 2024 年 3 月住了 2 晚
Joanna Tutak, Hotel General Manager 於 2024年4月1日回覆
Hello there,Thank you for taking the time to share your experience with us.We've noted that switching buildings was a bit of a hiccup for you; we aim to make every aspect of your stay seamless and we're genuinely sorry to hear that this wasn't the case. While we're proud to offer a choice of buildings to accommodate our guests' preferences, we understand that sometimes moving can be a bit inconvenient.We hope to see you again on your next visit to London.Best regards,Joanna Tutak, Hotel General Manager

10/10 有夠讚

Manuel Navarro

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
One of the best hotel experiences of my life. The service of the staff is remarkable and the location can’t get any better if you want good food and shopping.
於 2024 年 3 月住了 7 晚
Joanna Tutak, Hotel General Manager 於 2024年3月29日回覆
Hi Manuel,Thank you for this positive feedback.It's music to our ears that our team's service hit a high note for you; they're the heart and soul of what we do! Plus, we're glad you loved our prime location – it's truly a shopper's paradise and a foodie's delight, isn't it? And who can resist a good spree or a tasty treat just a hop, skip, and a jump away?We hope you choose to come back on any future trips you make to London.Best wishes,Joanna Tutak, Hotel General Manager

8/10 不錯哦

L

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The Henrietta is a great place to stay in Covent Garden. It’s in an excellent location. The staff is so nice and helpful. We loved the room and bathroom - super clean and well appointed. The elevator was broken during our stay, but the staff was so helpful with luggage, so it really didn’t matter, and we got lots of extra steps in! I would stay there again and plan to. Thank you Henrietta! I can’t wait to come back.
於 2024 年 2 月住了 4 晚
Joanna Tutak, Hotel General Manager 於 2024年3月29日回覆
Hello! We can't thank you enough for your insightful review!We're thrilled to hear you found our location excellent and our team's service top-notch; it's what we strive for! And knowing you loved your room and found it super clean and well-appointed really warms our hearts. Regarding the elevator, we appreciate your understanding and are glad our team could assist with your luggage. It's great that you could get some extra steps in too—every cloud has a silver lining, right?We can't wait to welcome you back for another stay—hopefully with the elevator in tip-top shape by then! Best wishes,Joanna Tutak, Hotel General Manager

10/10 有夠讚

Susan

於 2024 年 3 月住了 3 晚
Manager 於 2024年3月29日回覆
Hey Susan! Your kind words are music to our ears. Thanks for the rave review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again on your next visit to London.Best regards,

10/10 有夠讚

Abdiel

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Manager 於 2024年3月12日回覆
Hi Abdiel,Thank you for taking the time to share your opinion with us.We are pleased that we were able to meet your expectations.We hope you choose to come back on any future trips you make to London.All the best,

10/10 有夠讚

Gill

於 2024 年 2 月住了 1 晚
Manager 於 2024年3月29日回覆
Dear Gill,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again on your next visit to London.Best regards,

10/10 有夠讚

Gill

喜歡:整潔度、員工素質和住宿環境和硬體
Very comfortable bed. Fantastic locatiin
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月3日回覆
Hey Gill,It’s great to receive this feedback about your recent visit.Our team thanks you for your many compliments and are delighted to hear that everything about our hotel and your stay with us was to your satisfaction.We hope to see you again on your next visit to London.All the best,

10/10 有夠讚

Gill

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Fantastic, quirky, great location. Most comfortable bed
於 2024 年 2 月住了 2 晚
Joanna Tutak, Hotel General Manager 於 2024年3月3日回覆
Hi Gill,Thanks for such a positive review.We're thrilled to hear you found our beds super comfy and our location spot-on for your adventures around town. It's music to our ears that you appreciated our unique charm – we do love to stand out from the crowd! It seems like you had a good snooze, and that's what we aim for.Your kind words about our service have been passed on to the team; they were over the moon to hear they could make your stay a 100% delight!We hope to see you again on your next visit to London.Best regards,Joanna Tutak, Hotel General Manager

10/10 有夠讚

Suyin

團體旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Gorgeous little hotel in a fantastic location. Rooms were spacious and clean and beds were incredibly comfy. Our bathroom was also a great size. Staff were lovely and offered us a late check out of 1pm as they knew we had a late afternoon flight. Would absolutely stay here again and recommend to friends.
於 2024 年 2 月住了 4 晚
Joanna Tutak, Hotel General Manager 於 2024年2月28日回覆
Hi there!Thanks for such a perfect rating.We're thrilled you found our rooms to be spacious, clean, and the beds super comfy - nothing beats a good night's sleep, right? Our team always aims to provide that extra touch of hospitality, so it's great to hear you appreciated the late check-out.We all hope to see you again on your next visit to London.Take care,Joanna Tutak, Hotel General Manager

8/10 不錯哦

Geoffrey

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月28日回覆
Hi Geoffrey,Your positive feedback made our day. Thanks for the love!We're pleased that you had a pleasant stay with us and appreciated our high standards.We hope you choose to come back on any future trips you make to London.Best wishes,

8/10 不錯哦

Angela

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 3 晚
Manager 於 2024年2月26日回覆
Dear Angela,Thank you for sharing this lovely review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We hope to see you again on your next visit to London.Best regards,

10/10 有夠讚

Dr Janine

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent location and really well-appointed rooms. The staff were friendly and helpful. Slight issue in that the rooms are not well sound proofed and the pillows are very soft but these a minor issues. Would definitely stay here again.
於 2024 年 2 月住了 1 晚
Joanna Tutak, Hotel General Manager 於 2024年2月23日回覆
Hi,Janine! A big thank you for your review. We truly appreciate it!We're thrilled to hear you loved our prime location and the comfort of our rooms, and it warms our hearts to know our team made you feel welcome. It's always our aim to make each stay memorable! Regarding soundproofing, while we've put effort into ensuring a peaceful environment, we understand that sometimes the vibrant spirit of Covent Garden can be a little too lively. We'll look into how we can further enhance the tranquillity of our rooms. As for the pillows, we strive for cosiness, but we realise that 'just right' can be different for everyone. Did you know we offer a pillow menu? Next time, we'd be delighted to find the perfect fit for your dreamy sleep!We can't wait to have the chance to host you again and share more of what makes our hotel special.We look forward to welcoming you back. Best wishes,Joanna Tutak, Hotel General Manager

10/10 有夠讚

Christina,Woking

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
What a find for us for future theatre trips. Friendly staff and a lovely welcome. Our room was so comfortable and had every thing we needed, great bed, good linen, plenty of room, adjustable heating and a real attention to detail. We loved that our bed was turned down and cookies left for when we got back from our evening out. The restaurant food and service was excellent and in the morning breakfast cooked freshly by a chef who could poach perfect eggs. Will be back.
於 2024 年 2 月住了 1 晚
Joanna Tutak, Hotel General Manager 於 2024年2月23日回覆
Hello Christina! Your positive review is the pep in our step today. We appreciate it!We're thrilled to hear that our cosy rooms hit the mark for you and that you enjoyed the comfy bed and high-quality linen - a perfect duo for a dreamy sleep! Our housekeeping team will be chuffed to know that their turn-down service and cookie surprise were a hit. It sounds like our chef's poach-perfect eggs made your morning at breakfast, which is just the kind of start we hope to give our guests for their day. And it's great to hear that the restaurant lived up to your expectations too!We hope to see you again on your next visit to London.All the best,Joanna Tutak, Hotel General Manager

10/10 有夠讚

Robyn

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely stay on every level ❤️
於 2024 年 2 月住了 5 晚
Manager 於 2024年2月23日回覆
Hi Robyn,Your kind words are music to our ears. Thanks for the rave review.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We hope to see you again on your next visit to London.All the best,

10/10 有夠讚

Martin,Pasadena

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel, friendly and helpful staff. Very great area/very walkable
於 2024 年 2 月住了 3 晚

10/10 有夠讚

Alana

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月23日回覆
Hey Alana,Thanks a lot for this lovely review. You made our day!We are pleased that we were able to meet your expectations.We hope to see you again on your next visit to London.Best regards,

10/10 有夠讚

Kevin

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay in Covent Garden
Very nice little hotel in a great location in Covent Garden. Excellent room, very well decorated and designed.
於 2024 年 2 月住了 1 晚
Joanna Tutak, Hotel General Manager 於 2024年2月26日回覆
Hi Kevin,It was a pleasure to receive your kind review.Your kind words about the room's decor and design truly warm our hearts, and we're thrilled you noticed the effort we put into creating a unique atmosphere. The fact that you found your stay excellent is music to our ears, and we can't wait to pass on your compliments to our dedicated housekeeping team. The top marks you've given across the board have got us all doing a little happy dance over here!We hope you choose to come back on any future trips you make to London.Best wishes,Joanna Tutak, Hotel General Manager

10/10 有夠讚

LAURA

於 2024 年 2 月住了 1 晚
Manager 於 2024年2月26日回覆
Hi Laura,Thanks a lot for this lovely review. You made our day!We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again on your next visit to London.Best regards,

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 3 晚
Manager 於 2024年2月23日回覆
Hi there,Thanks for sharing your feedback with us.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We all hope to see you again on your next visit to London.Take care,

10/10 有夠讚

Matthew

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great central London Hotel
Wonderful hotel. Great location, amongst the heart of Covent Garden, easy for Theatreland and central London. No noise, very comfortable beds. Spotless rooms and wonderful bathroom
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月15日回覆
Hi Matthew,Thank you for taking the time to share your experience with us!We're thrilled to hear you found our central location right in the heartbeat of Covent Garden to be perfect for your London adventures. It's no small feat to keep the vibrant city's noise at bay, so we're glad our efforts have paid off and you enjoyed a peaceful stay. A good night's sleep is paramount, and we're delighted to know our beds were just the ticket. Our housekeeping team will be over the moon knowing their dedication to spotless rooms didn't go unnoticed!We can't wait to welcome you back for another comfortable and enjoyable stay. Until then, take care!

10/10 有夠讚

Kim

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Henrietta is PERFECT for your trip to London!
The location is perfect. Right in the heart of Covent Gardens, with shops and restaurants steps away. And a 10 minute walk to the Theatre district. Our room was immaculate. Had everything we needed. And the staff were lovely. Answered a few questions we had about the area and provided a 430am wake up on the day of our departure. Always courteous and knowledgeable. I've stayed in the area 4 times in total. On each previous trip, I felt that I sacrificed comfort for the sake of location. Didn't have that feeling at the Henrietta. Bed was like a nest! Bathroom had plenty of space. Perfect. Will definitely stay here again!
於 2024 年 2 月住了 5 晚
Joanna Tutak, Hotel General Manager 於 2024年2月15日回覆
Hi Kim,Thanks for this great feedback.It's wonderful to hear that you found our location right in the heart of Covent Gardens ideal for your London adventures, and even better, just a stone's throw away from the thrill of the Theatre district! We're thrilled that your room met all your needs, with the cleanliness shining brighter than the Crown Jewels. Our team certainly prides themselves on being as helpful as a Swiss Army knife and it's great to know they were able to assist you with any queries and ensure you were up and at 'em for your early departure. The comfort of our beds being compared to a nest is possibly the best compliment they could receive – we're glad you found a cosy haven after your days out and about. We're absolutely delighted that you're considering us again for your next trip!We look forward to welcoming you back.Until next time,Joanna Tutak, Hotel General Manager

10/10 有夠讚

Colin

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A fabulous first rate stay - A* !
An absolutely wonderful first class stay at the Henrietta, a lovely boutique hotel, wonderfully comfy, stylish yet relaxed hotel in an AMAZING location. Great staff, fabulous breakfast and an amazing and huge room. It was my mums birthday and the hotel went above and beyond to accommodate requests and make everything extra special.... couldn't fault it - wouldn't hesitate to recommend! Thank you so much to all at the Henrietta! We will definitely be back...
於 2024 年 2 月住了 1 晚
Joanna Tutak, Hotel General Manager 於 2024年2月12日回覆
Hi Colin,Your glowing review just brightened our day. Thank you!We're thrilled you found our hotel comfy and stylish, and it's great to hear our location hit the mark for you! Our team is beaming with pride knowing they made your mum's birthday extra special. We always aim to create those memorable moments for our guests. Your praises about the fabulous breakfast and the huge room have us smiling from ear to ear, and we're glad that every detail of your stay was up to the mark. It's reviews like yours that really make our day!We hope you choose to come back on any future trips you make to London.Best wishes,Joanna Tutak, Hotel General Manager

10/10 有夠讚

Dean

情侶出遊
喜歡:住宿環境和硬體
Julia and her front desk colleagues were efficient, helpful and warm, Julia in particular was naturally welcoming and fun to deal with. The hotel itself is a little gem in a great location for Covent Garden especially and to explore London from generally. Restaurant, bar and cocktails are are of a high quality. Will definitely stay again.
於 2024 年 2 月住了 1 晚
Joanna Tutak, Hotel General Manager 於 2024年2月8日回覆
Dear Dean,Thank you for this positive review of your stay with us.It's awesome to hear that Julia and the front desk team made a great impression on you; they're real stars at making our guests feel welcome. We're thrilled you found our location perfect for exploring Covent Garden and beyond. We're also glad you enjoyed the high-quality offerings at our bar and restaurant too – our cocktails are something we're pretty proud of! We can't wait to have you stay with us again.We hope you choose to come back on any future trips you make to London.Best wishes,Joanna Tutak, Hotel General Manager

10/10 有夠讚

Risa

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful Covent Garden Boutique Hotel
The staff at The Henrietta Hotel made this an extraordinary experience for me. They were warm and welcoming, and graciously upgraded me to a suite in honor of my 60th birthday. I could not be more appreciative of their excellent hospitality.
於 2024 年 2 月住了 1 晚
Joanna Tutak, Hotel General Manager 於 2024年2月8日回覆
Dear Risa,Thank you for sharing the review of your stay with us.We're over the moon to hear that your 60th birthday was made extra special with a suite upgrade – consider it our way of adding a little sparkle to your celebration! Our team is always eager to make our guests feel welcomed and cared for, so your kind words mean the world to us. Reading that you found our rooms impeccable and our service top-notch is just the cherry on top. We pride ourselves on maintaining a high standard of comfort and cleanliness, so it's fantastic to see that reflected in your experience.We hope to see you again on your next visit to London.All the best,Joanna Tutak, Hotel General Manager

6/10 一般般

LOREDANA

情侶出遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Stile arredamento del hotel abbastanza anonimo. Abbiamo passato i nostri giorni di vacanza senza poter caricati in nostri cellulari per mancanza di adattatori per le prese .
於 2024 年 2 月住了 3 晚
Joanna Tutak, Hotel General Manager 於 2024年2月8日回覆
Ciao Loredana,Grazie per la tua recensione.Siamo felici che abbia trovato la pulizia della nostra struttura impeccabile e il servizio eccellente, aspetti che curiamo con attenzione per garantire standard elevati. Ci dispiace, però, per l'inconveniente che hai riscontrato con gli adattatori per le prese. Vorremmo rassicurarti che normalmente offriamo adattatori su richiesta, come menzionato nelle informazioni a disposizione degli ospiti, e il nostro team è sempre pronto a fornire assistenza in caso di necessità.Non vediamo l'ora di poterti accogliere di nuovo presso il The Henrietta Hotel, per cui a presto!Joanna Tutak, Hotel General Manager

8/10 不錯哦

Jonathan

於 2024 年 2 月住了 2 晚
Manager 於 2024年2月8日回覆
Hi Jonathan,Thanks so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope you choose to come back on any future trips you make to London.Best wishes,

10/10 有夠讚

Janet Lisa

喜歡:整潔度、員工素質和住宿環境和硬體
LOVED this hotel, the room the setting and the most patient and. kind staff. First day was a bit of a mix up as their was no hot water for showers and my room was missed for cleaning / replenishment. However all was fixed soon and the staff are extremely attentive. Appreciated the night time service and lovely cookies. The mosty comfy bed I have had in a hotel. Would def recommend and hope to be back one day.
於 2024 年 2 月住了 2 晚
Joanna Tutak, Hotel General Manager 於 2024年2月8日回覆
Hi Janet,Thanks for letting us know your opinion of your stay.We're thrilled to hear that our staff made such a great impression on you with their patience and kindness. We're delighted you found the bed to be the comfiest ever - our king and super king-size beds are indeed a dream to sleep on! We're also glad you enjoyed the night service and the lovely cookies, it's the little touches that make a stay memorable. We're sorry about the hot water hiccup and the oversight in cleaning your room, but pleased that everything was resolved swiftly. Our dedicated team always strives to ensure every guest has a seamless and enjoyable stay.We look forward to welcoming you again.Kind regards,Joanna Tutak, Hotel General Manager

10/10 有夠讚

Tracey,Blackwood

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 2 晚
Manager 於 2024年2月7日回覆
Hi Tracey,Thanks for the positive feedback.We are pleased that we were able to meet your expectations.We hope to see you again on your next visit to London.Best regards,

10/10 有夠讚

Jose

喜歡:住宿環境和硬體和客房舒適度
Little gem needs better water heater.
Great little hotel with uber style. Little to no hot water in the morning though. Not great for a February shower in am.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月7日回覆
HI José,Thank you for taking the time to review your stay.We're thrilled to hear you appreciated the unique style of our establishment; our team prides itself on creating an atmosphere that's both stylish and comfortable. It's a disappointing to hear about the hot water hiccup during your stay. While our rooms are indeed equipped with modern facilities, it seems you caught us at an off moment. Rest assured, it's not the norm, and we're on top of ensuring all our guests can start their day with a warm, refreshing shower!We hope to welcome you back for a more enjoyable stay in the future.Best wishes,

8/10 不錯哦

Susan

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room was clean and comfortable, location was within walkable distance of a range of theatres, activities.
於 2024 年 2 月住了 1 晚
Joanna Tutak, Hotel General Manager 於 2024年2月7日回覆
Hi Susan,Thanks for this great feedback.It's fantastic to hear that you found your room to be clean and comfortable - our housekeeping team really does take pride in their work, and it's lovely to see it hasn't gone unnoticed! We're also thrilled that our location served you well, putting you right in the heart of London's vibrant theatre scene. Regarding the hotel condition, we're always looking for ways to enhance our guest experience, and we appreciate your feedback. Rest assured, our team is dedicated to maintaining the charm and comfort that our guests love.We hope to see you again on your next visit to London.Best regards,Joanna Tutak, Hotel General Manager

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Manager 於 2024年2月7日回覆
Hey there,We're thrilled to see your positive feedback.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay.We all hope to see you again on your next visit to London.Take care,

10/10 有夠讚

Molly

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Not to be missed!
This is such a gem! Incredible location, super stylish and bedding to die for. Absolutely coming back as soon as possible!
於 2024 年 1 月住了 1 晚
Joanna Tutak, Hotel General Manager 於 2024年2月7日回覆
Hi Molly,Thanks for this positive review.Thrilled to hear you've found a gem in our stylish abode and that our bedding had you sleeping on cloud nine. We're over the moon you're planning a return visit – can't wait to roll out the red carpet for you again!We hope to see you again on your next visit to London.Best regards,Joanna Tutak, Hotel General Manager

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Cute and good location
Room was clean and comfortable. Nice aesthetics. Hotel is cute and in a great location. Daily room service didn’t seem to happen until 5pm, at which time they knocked and asked if we needed towels. We found this very odd to go out all day and arrive back to the room, and find the room had not been serviced. The service staff were all very polite and in the evening a nice touch was that cookies were delivered to the room. It felt safe and clean. You should note you have to return the key to reception each day and this not ideal security wise (for some). Also you can walk in via the stairs, bypass reception, and access the rooms directly (this feels a little less secure).
於 2024 年 1 月住了 3 晚
Joanna Tutak, Hotel General Manager 於 2024年2月1日回覆
Dear Guest,Thanks for the time taken to share your opinion with us.It's wonderful to hear you found the room clean and comfortable with an aesthetic that caught your eye. Our location is indeed a gem in the heart of the city, and we're thrilled you loved it! And who can resist a nice touch like cookies in the evening, right? As for the room servicing, it sounds like we might have missed the mark on timing. While our staff does their best to be unobtrusive and flexible, we'll look into how we might tighten up our schedule. The key return policy is in place for your safety, and we ensure that everyone's stay is as secure as possible. However, we appreciate your feedback and are always looking for ways to improve.It would be a pleasure to welcome you back in the future. Kind regards,Joanna Tutak, Hotel General Manager

10/10 有夠讚

marine

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
un bijou
extra ! un petit bijou idéalement situé, nous avons passé 1 nuit en famille, 2 chambres supérieures floral, tres sympa. le personnel est tres attentionné, accueillant, souriant. nous avons apprécié les petites attentions pour l'anniversaire de notre fille. nous avons hâte de revenir !
於 2024 年 1 月住了 1 晚
Joanna Tutak, Hotel General Manager 於 2024年1月30日回覆
Salut Marine ! Merci pour cet avis positif.Nous sommes ravis que tu aies trouvé notre hôtel 'un petit bijou' et que l'emplacement t'ait tant plu. C'est toujours un plaisir d'apprendre que nos équipes ont su être à la hauteur de tes attentes, avec un accueil chaleureux et souriant. Les petites attentions pour l'anniversaire de ta fille étaient notre manière de rendre votre séjour familial encore plus spécial.C'est avec impatience que nous attendons votre prochaine visite !Joanna Tutak, Hotel General Manager