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阿爾瑪酒店的評分

4 out of 5
阿爾瑪酒店
499 Old York Road, Wandsworth, London, England

評論

9.2

太棒了

10 分，有夠讚；166 則評論中有 108 則" "
8 分，不錯哦；166 則評論中有 45 則" "
6 分，一般般；166 則評論中有 7 則" "
4 分，不太好；166 則評論中有 1 則" "
2 分，很糟糕；166 則評論中有 5 則" "

9.4/10

整潔度

9.2/10

員工素質

8.4/10

設施服務

9.0/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

YUK FAN

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 11 晚
T 於 2023年10月31日回覆
Thank you for the 10/10.

8/10 不錯哦

Ming-Chen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Elina 於 2016年7月17日回覆
Thank you for your feedback. Looking forward to welcome you back.

8/10 不錯哦

ioannis

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice food,great rooms
於 2024 年 1 月住了 1 晚
Phil Daley 於 2024年4月25日回覆
Hi Ioannis, thank you for the positive review.

10/10 有夠讚

Rebecca

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay!
Very nice stay and very friendly staff! Pedro was particularly helpful! The restaurant menu was excellent with very attentive staff.
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Anna Mimi

於 2023 年 12 月住了 2 晚
Phil Daley 於 2024年4月25日回覆
Thank you Anna.

10/10 有夠讚

Ian

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
We experienced a warm welcome. The room was nice clean and cosy. And breakfast the next morning was excellent.
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Lindsey

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The Alma was perfect! The staff was extremely helpful and friendly, and the rooms were super clean and nice. We will definitely stay here again when we return in the future.
於 2023 年 11 月住了 4 晚

6/10 一般般

Ryan

於 2023 年 10 月住了 3 晚
T 於 2023年10月31日回覆
Hi Ryan,What could we do to improve for a 5/5.

10/10 有夠讚

Jason

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Couple for USA Vacation
We had a great time! Perfect experience if you want a pub feel, but still a lovely room and quiet stay. They have an adorable pub dog, tasty breakfast, and lots of attention to detail. Everyone was so kind.
於 2023 年 9 月住了 4 晚
TH 於 2023年10月25日回覆
Hi Jason,Thank you for your kind words and yes is a popular person to see.We hope you come visit again

8/10 不錯哦

joanna

於 2023 年 10 月住了 1 晚
TH 於 2023年10月25日回覆
Hi Joanna, anything we could approve on to receive 10/10.

10/10 有夠讚

Christin

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Eine tolle Unterkunft. Stylisches Hotel, zuvorkommendes Personal, hervorragendes Frühstück, bequeme Betten und eine Haltestelle direkt vor der Tür, was will Mann/Frau mehr? 😊
於 2023 年 10 月住了 3 晚
TH 於 2023年10月25日回覆
Thank you for 5/5 score Christin.Glad you were pleased with your stay :)

10/10 有夠讚

Michael

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very cute and cozy place. Right next to the train station and pubs. And amazing breakfast! Can’t wait to go back again.
於 2023 年 9 月住了 1 晚
TH 於 2023年10月25日回覆
Thank you for your positive review.Glad you got to try our breakfast and enjoyed your stay. Please do come back and visit us again.

10/10 有夠讚

Marilyn

於 2023 年 8 月住了 2 晚
TH 於 2023年10月25日回覆
Thank you for the 5/5.

2/10 很糟糕

Maurine

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 2 晚
General Manager 於 2023年7月25日回覆
HI Maurine, we'd love to know what went so wrong for this one star review. Upon check out we did ask if everything was ok and you seemed totally happy- please give us a call to discuss as we always strive to improve our hotel and service

10/10 有夠讚

Andrew

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fabulous hotel.
The Alma is a gem.Tucked away in a "foody" street, but opposite Wandsworth Town rail station, this is a blend of buzzing gastropub and genuine charm high-end hotel. Impeccably managed by a dog-loving manager and a great team, we found the Alma to be one of the best hotels we have stayed in. Our room was super-comfortable and had everything we could possibly need, from a Nespresso machine (with fresh milk in the fridge) to a large bath and excellent rain shower. Most importantly, the bed was super-comfortable. The Alma is part of a hotel group, and these people clearly know their stuff. Will we stay there again? You bet!
於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月25日回覆
Thanks so much for your lovely review Andrew - will we love to have you again - you bet!

10/10 有夠讚

Chris

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Friendly, comfortable, clean, great location half a minute from the station but not loud.
於 2023 年 6 月住了 1 晚
General Manager 於 2023年7月25日回覆
Thanks for you review Chris and we hope to welcome you back soon!

10/10 有夠讚

Paul

喜歡：整潔度、員工素質和住宿環境和硬體
Super stay in fab pub with excellent rooms.
於 2023 年 5 月住了 1 晚
Phil Daley 於 2023年7月1日回覆
Thanks so much for your 5 stars Paul - hope to see you again soon!

10/10 有夠讚

Kristopher

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 5 晚
T 於 2023年5月8日回覆
Thank you for the 10/10 rating, we truly appreciate this.

8/10 不錯哦

A J

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 1 晚
T 於 2023年5月8日回覆
Thank you for the rating, have a lovely week.

10/10 有夠讚

Caroline

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Well equipped, big comfortable bedroom and bathroom with high standard of facilities in the room. Nespresso and cut water glasses were a lovely touch!
於 2023 年 2 月住了 1 晚
Phil Daley 於 2023年5月25日回覆
Hi Caroline, we strive for 100% satisfaction from our beds right down to the water glasses in all our boutique rooms, and it is great to see you had such a positive experience at The Alma Hotel.

10/10 有夠讚

Steve

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A brilliant gastro pub with a really lovely hotel
We loved this pub and hotel. The staff were superb. Especially our waiter who created a new table for us to have lunch as the pub was so busy. The check in staff were super friendly. Our food was first class and the room was really comfy with loads of extras and a lovely mini bar.
於 2023 年 2 月住了 1 晚

8/10 不錯哦

Martin

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 1 晚

10/10 有夠讚

Stig

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotell
Flott hotell, ringe mat
於 2023 年 1 月住了 4 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 1 月住了 2 晚

8/10 不錯哦

Caroline

於 2022 年 12 月住了 1 晚

8/10 不錯哦

Anja

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 12 月住了 3 晚

10/10 有夠讚

Alyssa

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Loved this quiet little stay a bit further from city center. On our last day we figured out the trains and let me suggest to utilize those on your trip! I’d never navigated public trains before and it was super simple. There’s a few restaurants and a little mart on this street. The hotel is situated inside the only bar/restaurant on the street, which was very convenient but not distributive at all.
Phil Daley 於 2023年7月1日回覆
Thanks for your review

10/10 有夠讚

Dr Claire Walsh

於 2022 年 9 月住了 2 晚

8/10 不錯哦

Juan

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable, clean with helpful staff
Everything brilliant but everything a tad overpriced
於 2022 年 8 月住了 1 晚

8/10 不錯哦

Cierra

喜歡：整潔度、設施服務和住宿環境和硬體
於 2022 年 7 月住了 1 晚

10/10 有夠讚

Elaine

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very helpful and friendly staff who went out of their way to make our stay excellent.
於 2022 年 7 月住了 2 晚

10/10 有夠讚

Christina

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Fab hotel, modern, clean, roomy and great neighborhood with lots of options for meals. Transport is Brit rail to Clapham Junction and Waterloo with buses that connect to Victoria. Would definitely stay here again.
於 2022 年 6 月住了 2 晚
Phil Daley 於 2024年1月21日回覆
Thank you again for taking the time to let us know how we did. We hope you have a great day!

8/10 不錯哦

Lakmalie

於 2022 年 3 月住了 1 晚
Jade 於 2022年4月5日回覆
Thank you Lakmaile

2/10 很糟糕

Caroline

於 2022 年 3 月住了 1 晚
Jade Cahill- Hotel Manager. 於 2022年3月23日回覆
Hello Caroline, Sorry you weren't satisfied with your stay We do take customer feedback seriously please do feel free to email with more information to alma@youngs.co.uk

6/10 一般般

David

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務
Very hot in our room, despite having an air con unit. We’re told in the morning that this was all controlled centrally rather than in room. However you wouldn’t naturally assume this if you have a control in your room and there was nothing in the room indicating it was controlled from reception! As we arrived at c11pm, we thought it was too late to change rooms and so had a v uncomfortable night’s sleep.
於 2021 年 12 月住了 1 晚
Jade - Hotel Manager. 於 2021年12月20日回覆
Hello David very sorry to hear you had an uncomfortable stay. I think there was some confusion on check out. Our reception is 24 hours and if you called we could of helped you with the AC in the room, you can control it in all the rooms as well as a main control in reception. We are always happy to help no matter what time it is in the night.

8/10 不錯哦

Sarah

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 11 月住了 1 晚
Jade 於 2021年12月8日回覆
Thanks Sarah Hope to see you again soon

8/10 不錯哦

Trevor

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great old pub
於 2021 年 11 月住了 1 晚
Jade 於 2021年12月8日回覆
Thanks Trevor. Hope to see you again soon

10/10 有夠讚

Ian

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 9 月住了 1 晚
Jade 於 2021年9月21日回覆
Thanks Ian

10/10 有夠讚

p

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 9 月住了 1 晚
Jade 於 2021年9月15日回覆
Thank you! We hope to see you again soon!

10/10 有夠讚

Armin

於 2021 年 9 月住了 3 晚
Jade Cahill - Hotel Manager 於 2022年3月23日回覆
Thank you Armin

10/10 有夠讚

Gemma

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Cute stay
Great location just opposite a station, the rooms were very clean and comfortable. Breakfast was delicious but food took a while, was worth the wait. Fabulous choice in the mini bar in room. Friendly staff. Was a fantastic choice to stay over for backyard cinema which was a 5 minute walk from hotel.
於 2021 年 8 月住了 1 晚
Jade 於 2021年9月2日回覆
Thank you Gemma, Glad to hear you had a nice stay. Hope to see you again!

10/10 有夠讚

Peter

於 2021 年 8 月住了 1 晚
Jade 於 2021年9月21日回覆
Thank you Peter

10/10 有夠讚

Stuart

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
You can’t wrong!
I’ve stayed at the Alma many times, and have never experienced any issues. Rooms are comfortable and the food is great. Great atmosphere when fully open too!
於 2021 年 7 月住了 1 晚
Jade 於 2021年8月5日回覆
Thank you for this lovely review Stuart, Hope to see you again soon!

10/10 有夠讚

Cathy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely one night stay !!
Fabulous one night stay room was lovely and bed comfy. The staff were very accommodating as our daughter came and joined us for breakfast and we just paid 10 pound . What a lovely breakfast it was too.
於 2021 年 6 月住了 1 晚
Jade 於 2021年6月24日回覆
Thank you for your lovely review Cathy, We're happy to hear you enjoyed your stay and enjoyed our breakfast with your daughter. We hope to see you again soon!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
First post-covid stay, excellent!
First stay in a post-Covid world, and the cleanliness/hand sanitizing / distancing etc. was perfect. We had an absolutely delicious meal and before we ordered were told there was likely to be quite a long wait, and offered a complimentary drink before we ordered - excellent service to avoid a difficult situation in advance.
於 2021 年 5 月住了 1 晚
Jade 於 2021年6月1日回覆
Thank you for your review, We're glad to hear you felt comfortable and enjoyed our delicious food. We do look forward to welcoming you back again soon.

8/10 不錯哦

SIMON

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
So much more than a pub!
Surprisingly quirky and well appointed in. So much more than a great south west pub
於 2021 年 5 月住了 1 晚
Jade 於 2021年5月22日回覆
Hello Simon,Thank you for your lovely feedback, We hope to see you again soon

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質和客房舒適度
Little bit disappointing....
Slightly disappointing compared to previous stays even taking COVID into consideration. Service sporadic although friendly. No milk for morning tea in the fridge. Small thing but so important when you’re time challenged! Bathroom definitely needs a make over. Shower holder cracked and black mould on the shower screen. Delicious dinner and check out man was absolutely lovely.
於 2020 年 10 月住了 2 晚
The Alma 於 2020年10月10日回覆
Dear Guest. Thank you for taking the time to review your stay with us. Looking forward to seeing you again soon.

10/10 有夠讚

Simom，Bishopston

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Tremendous value for money. Great food and lovely interiors
於 2020 年 7 月住了 1 晚
The Alma 於 2020年7月29日回覆
Hello Simom. Thank you very much for your kind review. We're thrilled that you enjoyed your stay as we still aim to provide great value, even during this difficult time. Thanks again and hope to see you soon!

10/10 有夠讚

Kris，bristol

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Really lovely to find a smaller quality hotel so close to central London. Great room. Breakfast was made to order and delicious.
於 2020 年 3 月住了 3 晚
Jade - Hotel Manager 於 2020年3月21日回覆
Hello Kris, Thank you so much for your lovely review, Glad to hear you enjoyed your stay and your delicious breakfast. Hope to see you again soon

8/10 不錯哦

Kevin

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
In “Wandsworth Village”.
Perfectly fine hotel with very convenient location for a family visit. Overpriced ‘tuck shop’ in room (no 9) struck an odd note, but room quietly situated above an inner courtyard, away from the bustle of the pub and restaurant. Full English breakfast was also OK but not special.
於 2020 年 1 月住了 2 晚
Jade Perry 於 2020年1月20日回覆
Hello Kevin, Thank you for your feedback. Glad to hear you enjoyed our convenient location, We do hope to see you again in the future.