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皇家之鷹飯店的評分

3 out of 5
皇家之鷹飯店
26-30 Craven Road, London, England

評論

6.8
10 分，有夠讚；1006 則評論中有 191 則" "
8 分，不錯哦；1006 則評論中有 317 則" "
6 分，一般般；1006 則評論中有 239 則" "
4 分，不太好；1006 則評論中有 152 則" "
2 分，很糟糕；1006 則評論中有 107 則" "

7.4/10

整潔度

7.4/10

員工素質

6.4/10

設施服務

6.2/10

住宿環境和硬體

6.6/10

環保程度

評論

6/10 一般般

Wayne Chi Wai

喜歡：員工素質
The building inside is very old, many things are damage and did not change.
於 2023 年 12 月住了 2 晚
Royal Eagle Hotel 於 2023年12月7日回覆
Dear Wayne,Thanks for staying with us. We appreciate your feedback, and we will be addressing your concerns.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

8/10 不錯哦

真實旅客

家庭旅遊
於 2023 年 7 月住了 6 晚
Royal Eagle Hotel 於 2023年7月24日回覆
Dear GUest,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

8/10 不錯哦

Chan

家庭旅遊
喜歡：員工素質
不喜歡：整潔度
Easy access but the room is small and dirty
Very convenient location. 10 minutes walk to station. Quite dirty room. The mattress has large dust and hair, seems didn’t change. The washing room is very difficult to control the water temperature and we merely use mild water temperature to wash our bodies. The room is small, just enough for you to put one big luggage. The windows is broken and use tape to stick it. You must be very thin in order to access the corridor.
於 2023 年 4 月住了 2 晚
Reception 於 2023年4月18日回覆
Dear Chan, Thanks for staying with us. We appreciate your feedback! We are looking forward to welcoming you againKind Regards,Royal Eagle Hotel

10/10 有夠讚

Caroline

於 2022 年 12 月住了 1 晚
SKY 於 2023年3月9日回覆
Dear Caroline,Thanks for staying with us. We appreciate your feedback!Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

8/10 不錯哦

Caroline

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
great location, near by Paddington station and a lots restaunt's nearby. Even the room is not big, but overall i think it's CP value is still high.
於 2022 年 11 月住了 9 晚
Royal Eagle Hotel 於 2022年12月9日回覆
Dear Caroline,Thanks for staying with us. We appreciate your feedback!Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

6/10 一般般

真實旅客

家庭旅遊
不喜歡：客房舒適度
Construction noise started early in the morning
Construction noise in the morning, dated interior and you may not want to stay in the room during daytime. Good location to the underground and train. Yet I will try other hotels when I visit the city again.
於 2022 年 9 月住了 6 晚
Royal Eagle Hotel 於 2022年9月29日回覆
Dear Guest,Thank you for your feedback, we're sad to hear that your stay did not fulfill your expectations.We sincerely apologies for any inconvenience caused. Wishing to welcome you back at the Royal Eagle Hotel, in order for us to change your mind!Kind Regards,Royal Eagle Hotel

6/10 一般般

Yuen Shan

家庭旅遊
不喜歡：員工素質
Not suitable for traveller bringing large luggages
The room is on the basement floor and it’s too small. It’s difficult to push my large luggages through the narrow aisles. The only merit is the good location.
於 2022 年 9 月住了 4 晚
Royal Eagle Hotel 於 2022年9月29日回覆
Dear Yuen,Thank you for your feedback, we're sad to hear that your stay did not fulfill your expectations.We sincerely apologies for any inconvenience caused. Wishing to welcome you back at the Royal Eagle Hotel, in order for us to change your mind!Kind Regards,Royal Eagle Hotel

8/10 不錯哦

Wai Fun

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店位置好放便，放間好整齊，好舒服
於 2022 年 4 月住了 1 晚
REH 於 2022年4月27日回覆
Dear Wai, Thank you for your positive response about the location of the hotel and the staff. We’re glad to know that you had a comfortable stay with us We wish you a warm welcome in near future. Kind Regards, Royal Eagle Hotel

8/10 不錯哦

真實旅客

喜歡：整潔度和員工素質
於 2020 年 1 月住了 3 晚

6/10 一般般

真實旅客

於 2019 年 10 月住了 1 晚

6/10 一般般

Tung-Chang

喜歡：整潔度
於 2019 年 9 月住了 2 晚

6/10 一般般

真實旅客

不喜歡：住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 1 晚

2/10 很糟糕

wenling

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
只能說這酒店地點ok 其他的真的很古代的酒店 房間浴室都很小
於 2019 年 9 月住了 3 晚

6/10 一般般

真實旅客

商務旅客, 團體旅遊
不喜歡：設施服務和住宿環境和硬體
地方狹小，住房品質與房價不相符。被安排在地下室的房間，空氣不好，隔音情況也很糟，經常聽到彷彿有人在開你的房門。要求換房時，櫃台說房間很爆滿，但其實見到很多房間沒人住。
於 2019 年 7 月住了 6 晚

6/10 一般般

in peng

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體和客房舒適度
隔音太差樓上行嚟行去全部聽得一清二楚
於 2019 年 7 月住了 2 晚

6/10 一般般

真實旅客

於 2019 年 7 月住了 9 晚

2/10 很糟糕

Chi ling

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
已經在早兩個月訂房，亦已被扣取訂金，去到竟然無房
於 2019 年 6 月住了 8 晚

2/10 很糟糕

LAN SZE

不喜歡：員工素質和住宿環境和硬體
沒有冷氣，房間太少，空間不足開行李箱
沒有冷氣，房間太少，空間不足開行李箱， 位置十分好，火車站4分鐘路程，早餐選擇超少，只有麵包，麥片，咖啡，夏季出發的朋友要考慮，宗合位置，價錢，服務，無CP值可言，不會再入住!
於 2019 年 6 月住了 2 晚

4/10 不太好

Kam Wai

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 2 晚

6/10 一般般

Kuo-Tai

不喜歡：員工素質
於 2019 年 6 月住了 2 晚

8/10 不錯哦

Bonnie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 1 晚

4/10 不太好

真實旅客

不喜歡：整潔度、員工素質和客房舒適度
入住評價
由於想住近Paddington站，加上酒店評價不太差，所以選擇這裡，房間被安排在地下，需要上幾級樓梯，所以有些不便，接住整間酒店十分陳舊，令人不安，沒有冷氣，只有一個暖爐，外置風扇，插電位置全都放在牆下角，非常不方便。另外發現沒有雪櫃更令人失望，但只怪自己沒有細看下就上當了。位置要行10-15分鐘才到地鐵站，但為一好的是隔離有間印尼餐廳，如果想食宵夜也十分方便，而且質數都不差。總括不太建議入住。
於 2019 年 6 月住了 4 晚

8/10 不錯哦

Yiu Fai

喜歡：員工素質、住宿環境和硬體和客房舒適度
滿意，略有不足
整潔，舒適，但冼手間較细小
於 2019 年 6 月住了 1 晚

2/10 很糟糕

Tsun，Hong Kong

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I have not live in Royal Eagle Hotel, they gave us a totally different hotel near by their hotel.
於 2019 年 5 月住了 2 晚

8/10 不錯哦

NICOLA

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 5 晚
Royal Eagle Hotel 於 2024年5月3日回覆
Dear Nicola,Thank you for rating our hotel.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

10/10 有夠讚

Wendy

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff were friendly and quick to help with transportation planning regarding routes and bus numbers. We were always greeted in a friendly way when leaving and returning to hotel. The shower had great hot water and amenities. Great location in a nice neighbourhood.
於 2024 年 4 月住了 14 晚
Royal Eagle Hotel 於 2024年5月2日回覆
Wendy we are delighted to hear that you enjoyed the facilities and that our members of team made a good impression, we appreciate you taking the time to share your thoughts and we look forward to welcoming you back soon.Thank you

6/10 一般般

Marjorie Huguette

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Chambre en sous sol, non insonorisée, proche du métro. Petit déjeuner assez bien. La douche était sale à notre arrivée, nous avons demandé à la faire nettoyer.... Mais elle est restée très tachée, dommage !!
於 2024 年 4 月住了 4 晚
Royal Eagle Hotel 於 2024年4月19日回覆
Dear Marjorie,Thank you for rating our hotel.We're sad to hear that your stay did not fulfil your expectations. We sincerely apologise for any inconvenience caused.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

8/10 不錯哦

Joseph，Liverpool

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location in Paddington. Convenient for the tube. Beautiful parks nearby. Basic hotel but very clean and very friendly staff. We had late transportation back home and we were allowed to store our luggage for just £5 for 3 bags so were able to spend more time in London on our last day.
於 2024 年 4 月住了 2 晚
Royal Eagle Hotel 於 2024年4月17日回覆
Thank you for the great review Joseph, we are very glad to hear that you enjoyed our facilities.We appreciate your time and we look forward to welcoming you back in the near future to better serve you.Thank you

8/10 不錯哦

Jesus

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very well located, dated facilities. We had breakfast and it was good, fair priced.
於 2024 年 4 月住了 1 晚
Royal Eagle Hotel 於 2024年4月15日回覆
Dear Jesus,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

8/10 不錯哦

Melanie

家庭旅遊
Der Frühstücksraum war etwas „ungemütlich“, die Zimmer waren ok. Das Personal war wirklich sehr freundlich und zuvorkommend!
於 2024 年 3 月住了 7 晚
Royal Eagle Hotel 於 2024年4月11日回覆
Dear Melanie,Thank you for rating our hotel.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

8/10 不錯哦

Timothy

喜歡：整潔度、員工素質和設施服務
The room was cartoonishly small, and the bed even smaller. I'm glad I'm only 5'6", otherwise it would have been impossible to fit in it.
於 2024 年 4 月住了 2 晚
Royal Eagle Hotel 於 2024年4月9日回覆
Dear Timothy,Thanks for staying with us. We appreciate your feedback, and we will be addressing your concerns.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

8/10 不錯哦

Ralf，Blankenfelde-Mahlow

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 3 月住了 7 晚
Royal Eagle Hotel 於 2024年4月7日回覆
Dear Ralf, thank you very much for this great feedback. Looking forward to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

8/10 不錯哦

Andreas Anton

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel ist fußläufig sehr gut von der UI-Bahn Station Paddington erreichbar. Tägliche Säuberung. Bei der Buchung müsste jedem klar sein, dass die Zimmer sehr klein sind. Da wir viel unternommen haben, war es uns egal. Unsere Matratzen waren ein wenig "weich". Waren im jahr 2023 schon mal da , da waren die Matratzen besser. Würde es wieder buchen.
於 2024 年 3 月住了 5 晚
Royal Eagle Hotel 於 2024年4月4日回覆
Dear Andreas Anton, Thanks for staying with us. We appreciate your feedback, and we are glad the location was convenient for you. We would like to express our sincere apologies for any inconvenience you may have experienced during your recent stay with us regarding the size of your room. Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind RegardsRoyal Eagle Hotel

8/10 不錯哦

Anu

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Smaller room but clean and it was quite walkable distance from Paddington airport and lot of places to shop for little items to take back home and food options
於 2024 年 3 月住了 4 晚
Royal Eagle Hotel 於 2024年4月4日回覆
Dear Anu, Thank you for your positive response about the location of the hotel and the staff. We’re glad to know that you had a comfortable stay with us We wish you a warm welcome in near future. Kind regards,Royal Eagle Hotel

8/10 不錯哦

Rimsa

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff, we got moved to a different property but the process was smooth.
於 2024 年 3 月住了 1 晚
Royal Eagle Hotel 於 2024年4月4日回覆
Dear Rimsa, Thank you for your feedback. We are pleased to read that you had a pleasant stay in our sister property and found our staff and facilities comfortable. We aim to provide clean, and affordable accommodation with great customer service. We are looking forward to welcoming you again! Kind Regards,

10/10 有夠讚

kristen

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was wonderful!
於 2024 年 3 月住了 3 晚
Royal Eagle Hotel 於 2024年3月31日回覆
Dear Kristen, Thank you for your positive response about the staff. We’re glad to know that you had a comfortable stay with us We wish you a warm welcome in near future. Kind regards,Royal Eagle Hotel

10/10 有夠讚

Antonella

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff gentilissimo !
於 2024 年 3 月住了 3 晚
Royal Eagle Hotel 於 2024年3月31日回覆
Dear Antonella, Thank you for your positive response about the staff. We’re glad to know that you had a comfortable stay with us We wish you a warm welcome in near future. Kind regards,Royal Eagle Hotel

8/10 不錯哦

Julia

團體旅遊
喜歡：員工素質和住宿環境和硬體
Super gelegenes Hotel und das Personal ist sehr nett. Das Frühstück war prima, dort ist für jeden was dabei. Für eine London Reise kann ich dieses Hotel nur empfehlen.
於 2024 年 3 月住了 4 晚
Royal Eagle Hotel 於 2024年3月29日回覆
Dear Julia, thank you so much for choosing to stay with us, and we delighted to hear that you had a pleasant experience during your time at Royal Eagle Hotel. Your satisfaction is our top priority, and it's always rewarding to know when we've met our guests' expectations. We truly appreciate your positive feedback, and it would be our pleasure to welcome you back for another enjoyable stay in the future. Once again, thank you for your kind words. We look forward to hosting you again soon. Kind regards, Royal Eagle Hotel

8/10 不錯哦

Paul，Bardon

喜歡：整潔度、員工素質和住宿環境和硬體
Budget hotel in great position.
於 2024 年 3 月住了 2 晚
Royal Eagle Hotel 於 2024年3月29日回覆
Dear Paul, thank you so much for choosing to stay with us, and we delighted to hear that you had a pleasant experience during your time at Royal Eagle Hotel. Your satisfaction is our top priority, and it's always rewarding to know when we've met our guests' expectations. We truly appreciate your positive feedback, and it would be our pleasure to welcome you back for another enjoyable stay in the future. Once again, thank you for your kind words. We look forward to hosting you again soon. Kind regards, Royal Eagle Hotel

2/10 很糟糕

Dino

不喜歡：整潔度、員工素質和住宿環境和硬體
Incredibly rundown facilities. Thankfully, I just stayed there one night. Only one electrical outlet in the whole tiny room. Tiny elevators. Tiny walkable corridors. The bathtub was clogged. Floor tiling was not properly installed. Check-in was rude. Check-out was fine. Property looks acceptable from the outside. It is located in a posh area, and close to Paddington station, but it is surprisingly rundown.
於 2024 年 3 月住了 1 晚
Royal Eagle Hotel 於 2024年3月21日回覆
Dear Thank you for your feedback, we're sad to hear that your stay did not fulfil your expectations. We sincerely apologise for any inconvenience caused. We usually receive appreciation for all our team members for their customer service and friendliness. We think they failed to provide good customer service on this occasion, and we will ensure to speak to the team on the above-mentioned situation and will also do a refresher training with an entire team.Wishing to welcome you back at the Royal Eagle Hotel, in order for us to change your mind.Thank you

6/10 一般般

Adam

家庭旅遊
喜歡：整潔度和員工素質
We had the family room which was a great option but the beds were terrible. You could see the springs coming through the mattress and could hardly sleep on it.
於 2024 年 3 月住了 2 晚
Royal Eagle Hotel 於 2024年3月19日回覆
Dear Adam,Thank you for staying with us. We always do our best for our guests to feel comfortable.By sharing your thoughts, we can improve the quality of the service provided.Thank you and we do appreciate your time.Kind regards, Royal Eagle Hotel

8/10 不錯哦

Roberto

喜歡：整潔度、員工素質和住宿環境和硬體
Albergo piccolo ma accogliente. Il personale molto gentile, le stanze piccole ma adatte per un soggiorno breve. La zona di Paddington è molto ben collegata col resto di Londra e nei dintorni ci sono buoni posti dove mangiare o per il caffè/colazione
於 2024 年 3 月住了 2 晚
Royal Eagle Hotel 於 2024年3月18日回覆
Dear Roberto, thank you so much for choosing to stay with us, and we delighted to hear that you had a pleasant experience during your time at Royal Eagle Hotel. Your satisfaction is our top priority, and it's always rewarding to know when we've met our guests' expectations. We truly appreciate your positive feedback, and it would be our pleasure to welcome you back for another enjoyable stay in the future. Once again, thank you for your kind words. We look forward to hosting you again soon. Kind regards, Royal Eagle Hotel

6/10 一般般

Jennifer

喜歡：整潔度、員工素質和設施服務
The room was very small for a double bed. No room to move around. Doors on shower didn’t open sufficiently far making getting in and out quite tricky Staff on reception were very friendly and the breakfast was excellent. Lady serving on restaurant was very friendly
於 2024 年 3 月住了 1 晚
Royal Eagle Hotel 於 2024年3月8日回覆
Dear Jennifer, Thanks for staying with us. We appreciate your feedback. We would like to express our sincere apologies for any inconvenience you may have experienced during your recent stay with us regarding the size of your room. Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind RegardsRoyal Eagle Hotel

2/10 很糟糕

Stephen

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
On the morning of 26 February 2024 at about 5.30-6am the ceiling above my bed started to leak water on to me and my possessions so I went to reception rapidly to report the flood. I have increased the rating for cleanliness but have decreased for safety as the water was emerging from the electric light socket in the ceiling and the receptionist turned the lights on when he cam to the room until I shouted at him it was a live current (not the water!).
於 2024 年 2 月住了 2 晚
Royal Eagle Hotel 於 2024年2月27日回覆
Dear Stephen, thanks for staying with us. We appreciate your feedback. We are sorry that your experience did not meet your expectations. Regarding the waterproof feature of our switches. We want to confirm that our switches are indeed designed to withstand exposure to water. Our products undergo rigorous testing to ensure they meet the highest standards of quality and durability.In the event of any contact between water and our switches, rest assured that they are equipped with an automatic tripping mechanism. This feature is specifically engineered to enhance safety and prevent any potential hazards that may arise from water exposure.Wishing to welcome you back soon at the Royal Eagle Hotel to make things better for you. Kind Regards, Royal Eagle Hotel

10/10 有夠讚

Terry

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good staff
於 2024 年 2 月住了 2 晚
Royal Eagle Hotel 於 2024年2月19日回覆
Dear Terry, thank you so much for choosing to stay with us, and we delighted to hear that you had a pleasant experience during your time at Royal Eagle Hotel. Your satisfaction is our top priority, and it's always rewarding to know when we've met our guests' expectations. We truly appreciate your positive feedback, and it would be our pleasure to welcome you back for another enjoyable stay in the future. Once again, thank you for your kind words. We look forward to hosting you again soon. Kind regards, Royal Eagle Hotel

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 3 晚
Royal Eagle Hotel 於 2024年2月5日回覆
We thank you for taking the time to rate our services, we are delighted to see that you enjoyed being our guest and we look forward to welcoming you back again.Thank you

8/10 不錯哦

Lotte

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 3 晚
Royal Eagle Hotel 於 2024年2月5日回覆
Thank you for taking the time to share your thoughts following your recent stay with us Lotte.We are delighted to hear that you enjoyed the facilities of the hotel.We would love to see you soon to better serve you.Thank youKind regardsRoyal Eagle Hotel

8/10 不錯哦

Luisa

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
Great staff
The bedroom was ok for the money we pay, the staff very nice, helpful and friendly. Continental breakfast good, con some options.
於 2024 年 1 月住了 3 晚
Royal Eagle Hotel 於 2024年1月31日回覆
Thank you for staying with us and the great review Luisa.It was a pleasure having you here and we look forward to welcoming you soon to better serve you.Thank you

8/10 不錯哦

Severine

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bon rapport/qualite prix pour court sejour
Hotel qui a la qualite d etre bien situe a proximite de paddington Cependant la vestuste commence a se faire sentir pas de prise usb donc pensez a l adaptateur Petit dejeuner correct
於 2024 年 1 月住了 2 晚
Royal Eagle Hotel 於 2024年1月30日回覆
Dear Severine,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

8/10 不錯哦

Rodrigo

喜歡：整潔度、員工素質和住宿環境和硬體
Nice place!
於 2023 年 12 月住了 4 晚
Royal Eagle Hotel 於 2024年1月29日回覆
Dear Rodrigo,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel