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倫敦塔橋萬豪長住飯店的評分

4 out of 5
倫敦塔橋萬豪長住飯店
180 Bermondsey Street, London, England

評論

8.6

有夠讚

10 分，有夠讚；999 則評論中有 523 則" "
8 分，不錯哦；999 則評論中有 312 則" "
6 分，一般般；999 則評論中有 78 則" "
4 分，不太好；999 則評論中有 47 則" "
2 分，很糟糕；999 則評論中有 39 則" "

8.4/10

整潔度

8.8/10

員工素質

8.4/10

設施服務

8.6/10

住宿環境和硬體

8.2/10

環保程度

評論

8/10 不錯哦

On ki

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 11 月住了 11 晚
Residence Inn Guest relation Team 於 2023年1月12日回覆
Thank You very much for your feedback, The Residence Inn Tower Bridge looks forward upon welcoming you back in the near future Warm Regards Sharad RekhiGeneral Manager

10/10 有夠讚

Hiu Chun

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything is perfect except that they won’t refill toilet rolls for you.
於 2021 年 8 月住了 17 晚

2/10 很糟糕

Kwok Wai

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2021 年 7 月住了 1 晚

8/10 不錯哦

Harry

家庭旅遊
喜歡：整潔度和員工素質
於 2020 年 2 月住了 2 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely suite with cozy living room and facilities
15 min walk from London Bridge or Borough station. Lovely Suite with full facilities. The one disadvantage is the lift seems quite old, noisy and scare.
於 2020 年 2 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：員工素質和客房舒適度
There was someone trying to open my door during the night.
於 2020 年 1 月住了 17 晚

10/10 有夠讚

Tsz Hong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Not bad
Very comfortable hotel with excellent breakfast. Need a bit improvement in daily room cleaning up and consumable items refill.
於 2019 年 12 月住了 9 晚

10/10 有夠讚

ZIJIE

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 2 晚
Guest Service 於 2019年7月3日回覆
Dear Traveler, Thank you for staying with us, and for your kind 10 out of 10 rating! It means a lot, and we hope to see you back at our property! Kind Regards, Cain V

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 2 月住了 4 晚

6/10 一般般

真實旅客

喜歡：整潔度
不喜歡：員工素質、住宿環境和硬體和客房舒適度
The room is very cold, unable to adjust the temperature. Noisy environment, doors are very noisy and disturbing our sleep.
於 2018 年 12 月住了 2 晚

10/10 有夠讚

Tsz Ling

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 4 晚
George B (Guest Service Manager) 於 2018年10月31日回覆
Dear Tsz Ling, Thank you for reviewing your recent stay at South Point Suites! We are delighted to see you gave us 5-stars and we hope to see you back soon, for another amazing experience! Kind regards, George

8/10 不錯哦

Shuai

喜歡：整潔度、員工素質和住宿環境和硬體
位置好，装备齐全，但隔音太差，半夜被吵醒
於 2018 年 10 月住了 3 晚
George B (Guest Service Manager) 於 2018年10月25日回覆
Dear Shuai, Thank you for reviewing your recent stay at South Point Suites! It is great to hear that you liked the hotel, we are indeed very well located, in the vibrant Bermondsey neighborhood, with lots of attractions nearby. We have taken on board your comments and we are working hard to improve our product and the services we offer to our guests. We'd like to see you back at South Point Suites! All the best, George

8/10 不錯哦

Bruce

家庭旅遊
喜歡：整潔度、員工素質和設施服務
The lift being out of service caused some long wait times.
於 2024 年 4 月住了 4 晚
Kamila 於 2024年4月25日回覆
We apologize for any inconvenience caused by the delay you experienced with the lift during your stay. Please rest assured that we are continuously working to improve our services and ensure a seamless experience for all our guests.We're delighted to hear that you enjoyed your stay with us and that our team's efforts contributed to making your experience memorable.

10/10 有夠讚

Mehr

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Best staff.. great place to stay as everything is nearby and location is very safe
於 2024 年 4 月住了 3 晚
Kamila 於 2024年4月25日回覆
Your kind words truly mean a lot to us, and it was a pleasure to have you stay with us.We are delighted to hear that you enjoyed your experience at our hotel. Your feedback serves as motivation for our team to continue providing excellent service to all our guests.Thank you once again for choosing to stay with us and for sharing your experience with others. We look forward to welcoming you back in the future.

10/10 有夠讚

Arthur

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This suites-type hotel on Bermondsey Street is a gem! It's a 15 minute walk to Tower Bridge. Street is quiet and largely out of busy tourist areas. Many excellent small local restaurants are very close by. The neighborhood is an interesting former leather-tanning district with a number of old commercial buildings now repurposed as apartments. The room had a good, well-equipped kitchen area. An excellent free breakfast including healthy options is included.
於 2024 年 4 月住了 6 晚
Kamila Klos Guest Service Manager 於 2024年4月15日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 有夠讚

Corlea

情侶出遊
喜歡：設施服務
Staff was exceptional… friendly, attentive and extremely helpful. Claudia at reception made us feel at home
於 2024 年 4 月住了 3 晚
Kamila Klos Guest Service Manager 於 2024年4月13日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 不錯哦

Lisa-Maria

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Schönes Zimmer, gutes Frühstück!
於 2024 年 4 月住了 3 晚
Kamila Klos Guest Service Manager 於 2024年4月13日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 不錯哦

Eileen

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
:-)
於 2024 年 3 月住了 7 晚
rajal 於 2024年4月5日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 不錯哦

Maria

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was great
於 2024 年 3 月住了 7 晚
Kamila Klos Guest Service Manager 於 2024年4月13日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 不錯哦

Manfred

家庭旅遊
喜歡：整潔度、員工素質和設施服務
The corridor to the room does not have a solid outer wall, so it is all the more important that the doors close very tightly, which unfortunately is not the case. We wouldn't want to stay on the first floor again.
於 2024 年 3 月住了 4 晚
Kamila Klos Guest Service Manager 於 2024年4月5日回覆
Thank you for taking the time to share your thoughts on your recent experience with us. We truly appreciate your feedback as it helps us improve our services. We're delighted to hear that you found our property enjoyable. It's always our goal to provide our customers with a positive and memorable experience, and we're thrilled that we were able to meet your expectations in this regard. At the same time, we want to extend our sincere apologies for any shortcomings you encountered during your visit. Your feedback is invaluable to us, and we will certainly take it into consideration as we work to enhance our offerings and provide a better experience for all our guests. Please know that we're committed to continually improving, and your feedback serves as a valuable tool in that process. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve. Thank you again for choosing to stay with us, and we look forward to serving you again soon.

10/10 有夠讚

Steve

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
first time at a residence inn . loved the room size and amenities. Also having a free use of laundry facilities was a nice bonus.
於 2024 年 3 月住了 5 晚
Kamila Klos Guest Service Manager 於 2024年3月30日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 不錯哦

Sabine

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Zimmer war wie beschrieben, Frühstück sehr vielfältig und gute Qualität, es wurde ständig nachgefüllt. Das Personal war sehr freundlich, Gepäckaufbewahrung war kein Thema. Negativ war, dass vor allem am Wochenende zu wenig Sitzplätze vorhanden waren, manche Familien dehnten ihr Frühstück ziemlich aus. Unsere Handtücher wurden jeden Tag gewechselt, obwohl wir sie nicht auf den Boden geworfen hatten, das ist nicht nachhaltig.
於 2024 年 3 月住了 7 晚
Kamila Klos Guest Service Manager 於 2024年3月30日回覆
Thank you for taking the time to share your thoughts on your recent experience with us. We truly appreciate your feedback as it helps us improve our services. We're delighted to hear that you found our property enjoyable. It's always our goal to provide our customers with a positive and memorable experience, and we're thrilled that we were able to meet your expectations in this regard. At the same time, we want to extend our sincere apologies for any shortcomings you encountered during your visit. Your feedback is invaluable to us, and we will certainly take it into consideration as we work to enhance our offerings and provide a better experience for all our guests. Please know that we're committed to continually improving, and your feedback serves as a valuable tool in that process. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve. Thank you again for choosing to stay with us, and we look forward to serving you again soon.

8/10 不錯哦

Gina

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great front desk Staff and great location.
於 2024 年 3 月住了 6 晚
Kamila Klos Guest Service Manager 於 2024年3月30日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 有夠讚

Georgia，Bargersville

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful place to stay in London, close to most everything and literally a pub or eatery every where you look. The staff is top notch and were incredible!
於 2024 年 3 月住了 9 晚
Kamila Klos Guest Service Manager 於 2024年3月30日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 有夠讚

Tara

喜歡：整潔度、員工素質和住宿環境和硬體
Great stay. Comfy beds and great service.
於 2024 年 3 月住了 1 晚
Kamila Klos Guest Service Manager 於 2024年3月25日回覆
Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that your experience did not meet your expectations and for any inconvenience this may have caused. We take all guest feedback seriously, and we would like to extend our sincere apologies for any shortcomings you experienced during your stay. Please know that your concerns have been brought to the attention of our management team, and we will take appropriate steps to address the issues you raised. We value your business and hope to have the opportunity to welcome you back in the future to demonstrate our commitment to providing exceptional service and accommodations.

10/10 有夠讚

Laura

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Awesome experience
於 2024 年 3 月住了 2 晚
Kamila Klos Guest Service Manager 於 2024年3月25日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 不錯哦

Dominique

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Super. Concept chambre pour trois personnes dont deux lits et une cuisine très bien. Recommande les petits déjeuners Très bon hôtel
於 2024 年 3 月住了 3 晚
Kamila Klos Guest Service Manager 於 2024年3月6日回覆
Positive Review It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

2/10 很糟糕

Hanifa

於 2024 年 2 月住了 4 晚
Kamila Klos Guest Service Manager 於 2024年3月25日回覆
Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that your experience did not meet your expectations and for any inconvenience this may have caused. We take all guest feedback seriously, and we would like to extend our sincere apologies for any shortcomings you experienced during your stay. Please know that your concerns have been brought to the attention of our management team, and we will take appropriate steps to address the issues you raised. We value your business and hope to have the opportunity to welcome you back in the future to demonstrate our commitment to providing exceptional service and accommodations.

10/10 有夠讚

Wolfgang

於 2024 年 2 月住了 1 晚
Kamila Klos Guest Service Manager 於 2024年3月25日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 不錯哦

Rosario-Francesco

情侶出遊
喜歡：員工素質
It was a 10 min walk to the London bridge train station. There are some grocery stores around so you can pick up food and drinks quickly. The room provided was okay-ish. The kitchen was easy to use and it good shape. The cleaning crew missed 3 of our 4 night stay wich was quite unfortunate. All in all a good stay with more than friendly staff and a good breakfast.
於 2024 年 2 月住了 4 晚
Kamila 於 2024年2月25日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!Kamila Front Office Manager

10/10 有夠讚

Pansy

家庭旅遊
喜歡：整潔度和住宿環境和硬體
Staying at Residence Inn, was amazing. From the well kept rooms to the incredible breakfast each morning. Location wise was very convenient, many restaurants, local shops, sightseeings, and even landmarks nearby. Overall a great stay with Residence Inn, especially being in London for the first time. Will be visiting soon.
於 2024 年 2 月住了 3 晚
Kamila Klos Guest Service Manager 於 2024年2月22日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 不錯哦

Shinji

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast included free coffee anytime. Rooms are enough big each.
於 2024 年 2 月住了 6 晚
Kamila Klos Guest Service Manager 於 2024年2月20日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 不錯哦

Rajpreet

於 2024 年 2 月住了 1 晚
Kamila Klos Guest Service Manager 於 2024年2月20日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 不錯哦

Hanne Hass

喜歡：員工素質
於 2024 年 2 月住了 4 晚
Kamila Klos Guest Service Manage 於 2024年2月20日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 不錯哦

Quang-Vinh

喜歡：整潔度、員工素質和住宿環境和硬體
all fine
於 2024 年 2 月住了 5 晚
Kamila Klos Guest Service Manager 於 2024年2月18日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 有夠讚

aziz Hameed

家庭旅遊
喜歡：設施服務和住宿環境和硬體
Friendly staffs
於 2024 年 2 月住了 2 晚
Kamila Klos Guest Service Manager 於 2024年2月18日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 有夠讚

Louis

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It's the first time we've been in London. We booked this hotel because it's a walking distance to all the nice places we wanted to see. We walked to London Bridge, The Big Ben, The Eye of London. There are many restaurants near the hotel of all types. The room is nice, clean, with all the silverware if we need to eat the leftover from the restaurants. We loved the breakfast here, the food is amazing, the staff is outstanding, very attentive and helpful. I always wanted ice for my bottle, and I did get them most of the time, just have to wait for the ice to be made LOL. We would definitely come back here again if we visit London. Thanks everyone for the wonderful stay.
Kamila Klos Guest Service Manager 於 2024年2月15日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 有夠讚

Linda，Virum

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Top service from the staff
於 2024 年 2 月住了 3 晚
Kamila Klos 於 2024年2月15日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!Kamila KlosGuest Service Manager

8/10 不錯哦

Cécile

於 2024 年 2 月住了 2 晚
Kamila Klos Guest Service Manager 於 2024年3月25日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 有夠讚

Sophie

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Excellent for staying a few days with the extra sitting/ dining space. Only one small point- the shower floor gets very slippy and nearly caused a problem.
於 2024 年 1 月住了 4 晚
Kamila Front Office Assistant Manager 於 2024年2月4日回覆
We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. We are sorry for the above inconvenience which you have experienced during your stay with us. We value your business and hope to have the opportunity to welcome you back in the future to demonstrate our commitment to providing exceptional service and accommodations.

10/10 有夠讚

Shirley

於 2024 年 1 月住了 2 晚
Kamila Front Office Assistant Manager 於 2024年2月4日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Empfehlenswerte Unterkunft in einer coolen Gegend
於 2024 年 1 月住了 5 晚
Kamila 於 2024年1月22日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!Kamila Guest Service Manager

8/10 不錯哦

Thomas

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice and quiet location
Great location on walking distance from London Bridge Station. Self catered rooms with a separate kitchen/seating space. Quiet and clean. Standard breakfast included, nothing special, but a decent way to start the day.
於 2024 年 1 月住了 1 晚
Kamila 於 2024年1月22日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!Kamila Guest Service Manager

8/10 不錯哦

Sarah Verena

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Kamila 於 2024年1月22日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!Kamila Guest Service Manager

10/10 有夠讚

Romina

喜歡：整潔度和員工素質
於 2023 年 12 月住了 6 晚
Kamila Klos -Guest Service Manager 於 2024年1月20日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

2/10 很糟糕

Daniel

於 2024 年 1 月住了 1 晚
Kamila Klos -Guest Service Manager 於 2024年1月17日回覆
Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that your experience did not meet your expectations and for any inconvenience this may have caused.We take all guest feedback seriously, and we would like to extend our sincere apologies for any shortcomings you experienced during your stay. Please know that your concerns have been brought to the attention of our management team, and we will take appropriate steps to address the issues you raised.We value your business and hope to have the opportunity to welcome you back in the future to demonstrate our commitment to providing exceptional service and accommodations.

8/10 不錯哦

David

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 2 晚
Kamila Klos -Guest Service Manager 於 2024年1月17日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 不錯哦

Christine

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 3 晚
Kamila Klos -Guest Service Manager 於 2024年1月17日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 有夠讚

Aleksandra

於 2023 年 12 月住了 4 晚
Kamila Klos -Guest Service Manager 於 2024年1月17日回覆
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!