Dear Lai Ki,Thank you for your feedback. We apologize for any inconvenience you experienced, but we want to clarify that our room descriptions do include information about the rooms without the windows. We take guest feedback seriously and will look into this to find the cause of the misunderstanding. Your feedback is invaluable in helping us enhance our guest experience, and we hope you might consider staying with us again in the future, allowing us to provide you with an improved experience. Thank you for choosing our hotel for your stay.

Dear Andrea,We're delighted to hear that you had a wonderful experience during your stay with us! If you have any further comments or if there's anything specific you particularly enjoyed about your visit, we'd love to hear it. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!

Dear Mia,We're sorry to hear that your experience fell short of expectations. If there are specific areas where we can improve, please feel free to share them with us. Your feedback is valuable as we continuously work to enhance our services. We hope to have the opportunity to better serve you in the future.

Dear Precilia,Thank you for providing feedback on your recent stay. We're glad to hear that you found our breakfast adequate and our staff helpful and welcoming. However, we apologise for the inconvenience you experienced with the room size and noise level. We understand that these factors can impact the overall quality of your stay. Regarding the noise and lack of double glazing, we regret any disturbance to your sleep. Please note that due to the listed status of our old Victorian building, certain changes, such as installing double glazing, are not permitted. However, we are currently undergoing refurbishment efforts aimed at improving various aspects of the hotel, including addressing noise issues as much as possible within the limitations of the building's heritage status. We appreciate your understanding and patience in this matter. Additionally, we'll take your feedback regarding the lack of charging sockets next to the bed into consideration for our current improvements. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

Dear Bianca,We're sorry to hear that your stay was unpleasant and that the size of the lift, room, and dining area did not meet your expectations. Your feedback is important to us, and we appreciate you bringing these concerns to our attention. We will review and consider your comments as we work towards improving our services and facilities. We value your feedback and hope to have the opportunity to enhance your experience in the future.

Dear Marta,We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would appreciate any specific details or concerns you might have had during your stay. If there's anything we can do to address your issues or if you have suggestions for improvement, please let us know. We strive to provide the best possible experience for our guests, and your input helps us in that ongoing effort.

Dear Berin,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our accommodation to be good, clean, and well-suited for your needs. It's fantastic to know that our staff contributed to your enjoyable stay. We look forward to welcoming you back and appreciate your loyalty in considering us for future bookings.

Dear Alberto,We're sorry to learn that your experience fell short of your expectations, as indicated by the rating of 2 out of 10. Your satisfaction is important to us, and we would appreciate more details about your specific concerns or areas where we can improve. If there's anything you'd like to share to help us address the issues you encountered, please feel free to provide additional feedback. We value your input and hope to have the opportunity to make improvements based on your comments.

Dear Marion,We appreciate your feedback and regret that your experience fell short of expectations. If you have specific concerns, we'd value more details to help address them. Thank you for sharing your thoughts.

Dear Brigitte,Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations. If there are specific areas we can address to improve, we'd appreciate more details. Your satisfaction is important to us, and we hope to have the opportunity to enhance your experience on a future visit.

Dear Guest,Thank you for your feedback. We appreciate your input and will use it to enhance our services. If you have any specific suggestions, we'd love to hear more. We hope to welcome you back for an improved experience.

Dear Oniche,Thank you for sharing your feedback. We appreciate your input and would love to know more about your experience to enhance our services. We hope to welcome you again for an improved stay.

Dear Jenny,Thank you for your positive 8-star review! We're delighted to have exceeded expectations. Your feedback is valued, and we hope to welcome you back for an even better experience.

Dear Guest,Thank you for the perfect 10-star review! We're thrilled to hear about your exceptional experience. Your satisfaction is our top priority, and we look forward to hosting you again in the future.

Dear Dany,Thank you for sharing your experience, and we sincerely apologise for the challenges you faced during your stay. We appreciate your feedback and want to assure you that we are actively addressing these issues. The inconveniences you mentioned do not reflect our current standards, and under new management, we are working diligently to improve the overall condition of the hotel. We value your input and hope you might consider giving us another opportunity to provide you with an enhanced experience in the future.

Dear Ann Kristin,Thank you for sharing your experience, and we sincerely apologise for the inconvenience during breakfast. We deeply regret the challenges you faced and appreciate your feedback. Rest assured, we are addressing these issues to improve our breakfast service. Your satisfaction is our priority, and we hope to welcome you back for a much smoother and enjoyable experience.

Dear Anne Berit,Thank you for taking the time to share your feedback. We apologise for any inconvenience you experienced. We appreciate your input, and we'll use your comments to make improvements. Regarding breakfast, we're committed to enhancing our selection to better meet our guests' expectations. We value your insights and hope to have the chance to provide a more satisfying experience in the future.

Dear Guest,Thank you for sharing your feedback. We're sorry to hear your experience fell below expectations. If there are specific areas we can address to improve, we'd appreciate more details. We value your input and hope to welcome you again for an enhanced stay.

Dear Liandro, Thank you for choosing us again! We're delighted to hear that you had a great stay and appreciate your loyalty. Being conveniently close to Paddington station and Hyde Park is indeed a plus. We look forward to welcoming you back for another wonderful stay in the future.

Dear Carolina,Thank you for the wonderful 5-star review! We're delighted to hear that your grandmother/granddaughter trip was perfect. Providing memorable experiences is our goal, and we're thrilled to have contributed to your special journey. We look forward to welcoming you both back for more memorable moments.

Dear Freddy,Thank you for the stellar 5-star review! We're thrilled to hear you had an excellent experience. We look forward to hosting you again in the future.

Dear Victoria,Thank you for bringing these concerns to our attention. We sincerely apologise for the issues you encountered during your stay. We want to assure you that we are actively addressing these problems, and our new management is dedicated to improving the overall condition of the hotel. We appreciate your understanding and hope to have the opportunity to provide you with a much more pleasant experience in the future.

Dear Anne,Thank you for your valuable feedback. We appreciate your positive remarks about our central location, nice breakfast, and friendly staff. We apologise for any inconvenience caused by room size and outdated facilities, which we are actively addressing under new management to enhance the overall guest experience. We look forward to providing you with an improved stay in the future.

Dear Mubashar,Thank you for taking the time to provide your feedback. We appreciate your rating, and we're always striving to improve. If you have specific insights on how we can enhance your experience, we'd love to hear more. Your satisfaction is our priority, and we hope to welcome you back for an improved stay in the future.

Dear Guest,We sincerely apologise for the inconvenience you experienced with the lack of hot water and a working heater during your stay. We appreciate your patience and understanding. The challenges you faced have been addressed, and under new management, we are committed to improving the hotel's overall condition with upcoming renovations. We hope to have the opportunity to welcome you back for a much-improved stay in the future.

Dear Achumanila,Thank you for the fantastic 5-star review! We're thrilled to hear that you enjoyed our great location, clean accommodations, and helpful staff. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another excellent stay.

Dear Nina,Thank you for sharing your experience, and we sincerely apologise for the inconvenience you faced during your stay. We appreciate your understanding as we work to improve under new management. Upcoming refurbishments are part of our commitment to providing a better experience and erasing any traces of the old and poor management. We apologise for falling short of your expectations and hope you might consider giving us another chance in the future.

Dear Diana,Thank you for taking the time to share your feedback. We appreciate your positive rating. If there are specific areas where we can further enhance your experience, please feel free to let us know. Your satisfaction is our priority, and we look forward to welcoming you back for an even better stay in the future.

Dear Andrew,Thank you for sharing your experience, and we apologise for the inconvenience you faced during your stay. We appreciate your kind words about our staff and the good location. We want to assure you that the issues you encountered are being addressed, and under new management, we are committed to making improvements with upcoming refurbishments. We appreciate your understanding and hope to provide you with a much-improved stay in the future.

Dear Astrid,Thank you for your feedback, and we sincerely apologise for the inconveniences you experienced during your stay. We appreciate your understanding as we work to address and improve the issues left by the previous management. Under new management, we are committed to making significant improvements, and refurbishments are set to begin soon. We hope you will consider giving us another opportunity to provide you with a much more satisfying experience in the future.

Dear Ramona,We appreciate your feedback and apologize for any shortcomings in your experience. Under new management, we're committed to improving with upcoming refurbishment. We hope to have the chance to welcome you back for a more satisfactory stay in the near future.

Dear Keiko,Thank you for taking the time to share your feedback and for giving us a 5 out of 5 rating. We're delighted to hear that you found the room cozy. Your comfort is important to us, and we appreciate your positive comments.We look forward to the opportunity to host you again in the future.

Dear Barbara,Thank you for your fantastic 5 out of 5 rating and for sharing your positive experience with us. We're thrilled to hear that you found our hotel's location excellent, our staff friendly and helpful, and the room spacious and well-equipped.It's great to know that you enjoyed the convenience of our location near Paddington station and that you found value in our reasonable pricing for London. We appreciate your kind words and hope to welcome you back on your future visits to the city.

Dear Randolph,Thank you for your excellent 5 out of 5 rating! We are delighted to hear that you had a wonderful experience during your stay. Your positive feedback is greatly appreciated.If there's anything specific that made your stay memorable or any suggestions you'd like to share, please feel free to let us know. We look forward to hosting you again on your future visits.

Dear Heather,Thank you for taking the time to rate your experience at our hotel. We appreciate your feedback, and we're pleased to see that you had a positive overall experience.If there are any specific aspects of your stay that stood out or areas where you think we could improve, please feel free to share. We value your input, and it helps us continue to enhance the guest experience.We hope to welcome you back for another great stay in the future.

Dear Valerie,Thank you for sharing your feedback regarding your stay. We sincerely apologise for the issues you experienced. This is certainly not the standard we strive to uphold.We appreciate your understanding and patience as we work to address and rectify these issues. Your feedback is invaluable, and we assure you that steps have been taken to prevent such occurrences in the future.We hope you will consider giving us another chance in the future to provide you with the exceptional experience you deserve.

Dear Melody,Thank you for your positive feedback! We're pleased to know you appreciated our great location, friendly staff, and clean rooms. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay.

Dear Angela,Thank you for the outstanding 5-star review! We're thrilled to hear about your positive experience. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another fantastic stay.

Dear Philippe ,Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize if the breakfast did not meet your expectations. Your comments are valuable, and we will review them with our team to make necessary improvements.We hope to have the opportunity to welcome you back and provide an enhanced experience.

Dear Dorine,We're sorry to hear about your experience. If you have specific concerns, please feel free to share them with us. We value your feedback and are committed to improving our services. We hope to have the opportunity to welcome you for a much-improved stay.

Dear Kristine ,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you had a positive experience overall. If there are specific areas where we can improve and make your next stay even better, please feel free to share your insights.We look forward to welcoming you back for another enjoyable stay.

Dear Joce,Thank you for taking the time to leave such a positive review! We are thrilled to hear that you found our hotel to be excellent value for money, and we appreciate your kind words about our location, cleanliness, and helpful staff. We look forward to the pleasure of welcoming you back for another enjoyable stay.

Dear Scarlette ,Thank you for sharing your feedback with us. We appreciate your honest review and take all guest comments seriously. We apologise if your experience fell short of expectations. If there's anything specific you would like to address or share for improvement, please feel free to let us know. We value your input and hope to have the opportunity to better serve you in the future.

Dear Stein,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you had a positive experience during your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay.

Dear Michael,Thank you for choosing to stay with us and for sharing your positive feedback! We are delighted to hear that you enjoyed your experience at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back for another great stay.

Thank you for your excellent review and 8 out of 10 stars! We're delighted to hear that you had a positive experience with us. If there's anything specific you enjoyed or any feedback you'd like to share to help us make your next visit even better, please don't hesitate to let us know. We look forward to hosting you again in the future!

Dear Jason,We genuinely appreciate your feedback and regret the experience you encountered during your recent stay. The issues you highlighted are certainly not in line with our standards, and we apologize for any inconvenience you faced.It's important to note that new ownership and management have recently taken over the hotel, and they are diligently addressing and rectifying the previous issues left by the prior ownership and management. We're committed to ensuring that future guests have a much better experience, and your comments will aid in our efforts to make necessary improvements. Thank you for your understanding, and we hope to have the opportunity to provide you with a more satisfying experience in the future.

Dear John,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments and apologize for any discomfort you experienced in your room. We take guest feedback seriously and will use it to improve our accommodations for a better experience in the future. We hope to welcome you back in the future for an even better experience.