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頂級豪華服務式公寓飯店的評分

3 out of 5
頂級豪華服務式公寓飯店
210 Ilford Lane, Ilford, England

評論

7.6

不錯哦

10 分，有夠讚；103 則評論中有 41 則" "
8 分，不錯哦；103 則評論中有 25 則" "
6 分，一般般；103 則評論中有 14 則" "
4 分，不太好；103 則評論中有 14 則" "
2 分，很糟糕；103 則評論中有 9 則" "

8.2/10

整潔度

8.4/10

員工素質

6.8/10

設施服務

8.0/10

住宿環境和硬體

7.0/10

環保程度

評論

6/10 一般般

Abdoulaye Aziz

於 2024 年 4 月住了 1 晚

2/10 很糟糕

Stephanie

商務旅客
Homeless People, Terrible Condition & Dirty
Carpets were dirty and tacky, bedding was stained and ripped, mattresses very old with springs very much felt during sleeping. Toilet sear cane off as was not fixed on at all. The apartments are part of a homeless scheme the council run. So the place is full of foreign homeless people. Avoid at all costs.
於 2023 年 12 月住了 1 晚
Victoria 於 2024年1月3日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 一般般

Katie

喜歡：整潔度和住宿環境和硬體
於 2022 年 10 月住了 4 晚
Victoria 於 2023年4月11日回覆
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Viktorija

4/10 不太好

Fred

不喜歡：整潔度、設施服務和住宿環境和硬體
Receptiepersoneel deed hun best, maar liep tegen beperkingen van de locatie aan (bv. geen brood aanwezig, terwijl er ontbijt moet worden gegeven). De kamer zelf was veel kleiner (3×3) dan beschreven; meubilair gammel, bed matig, schoonmaak slecht; douche/toilet zeer klein; wastafel moeilijk te gebruiken; geen mogelijkheid om handdoeken op te hangen; toiletzitting los en veel te klein. Slot van de kamer hing half los; was van binnenuit maar moeilijk op slot te draaien. Ontbijtservice was alleen op de eerste dag goed, daarna werd er steeds minder verstrekt; in de volgende dagen geen brood, geen croissant, geen fruit, geen kaas, bedorven yoghurt, etc. Op dag 3 alleen een croissant gekregen, omdat er geen brood meer was; dag 4 was er geen croissant en geen brood en werd als oplossing brood gekocht bij het tegenoverliggende benzinestation: resultaat 3 boterhammen, 2 bakjes jam en yoghurt als ontbijt - te triest voor woorden...
於 2022 年 10 月住了 4 晚
Victoria 於 2023年4月11日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Management

4/10 不太好

Rhiannon

家庭旅遊
不喜歡：整潔度和客房舒適度
於 2022 年 8 月住了 1 晚
Viktorija 於 2022年9月9日回覆
Dear guest, Thank you very much for staying with us, here at PremierLux Serviced Apartments! Your opinion is very important to us and we do appreciate you have taken the time to review your last stay with us. I would like to reassure you that all your comments have been noted and actions have been taken accordingly as we always strive to provide the best services in our venue. I do hope to have the please to welcome you back to our premises. Kind regards, Management

4/10 不太好

真實旅客

不喜歡：整潔度和客房舒適度
Would not stop again if someone paid me to!!
Well we're do I start. Location is on busy, noisy high street. Receptionist only interested in mobile phone. Hallways are filthy and smell of damp. Room was the most dirtiest and smallest room I have ever stopped in. Carpet was filthy and freying in all the corners. Walls were dirty & stained with god knows what. The bed was the most dirtiest and uncomfortable mattress I have ever slept on. Springs in your back constantly and only get 1 thin cushion. How they can justify letting people sleep on them I don't know. Would be better sleeping on the floor tbh. Bathroom was dirty with mould in the shower and floor not been cleaned in months by the looks of it. Avoid at all costs!!!
於 2022 年 7 月住了 2 晚
Victoria 於 2023年4月11日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Management

10/10 有夠讚

Desree

商務旅客
喜歡：整潔度和客房舒適度
於 2022 年 6 月住了 2 晚
Victoria 於 2022年7月7日回覆
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Management

4/10 不太好

Tanya

於 2022 年 5 月住了 1 晚
Victoria 於 2022年6月9日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Management

6/10 一般般

Tresor

於 2022 年 4 月住了 1 晚
Victoria 於 2022年5月4日回覆
Dear guest, Thank you very much for staying with us, here at PremierLux Serviced Apartments! Your opinion is very important to us and we do appreciate you have taken the time to review your last stay with us. I would like to reassure you that all your comments have been noted and actions have been taken accordingly as we always strive to provide the best services in our venue. I do hope to have the please to welcome you back to our premises. Kind regards, Management

10/10 有夠讚

P K

於 2022 年 3 月住了 1 晚
Victoria 於 2022年3月17日回覆
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Management

4/10 不太好

Monjur

於 2022 年 2 月住了 1 晚
Victoria 於 2022年3月17日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Management

2/10 很糟糕

Elena

不喜歡：整潔度和客房舒適度
於 2022 年 1 月住了 1 晚
Victoria 於 2022年2月1日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Management

8/10 不錯哦

Mohammed ikram

於 2022 年 1 月住了 1 晚
Victoria 於 2022年1月25日回覆
Dear Ikram, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. If I can provide any assistance, please don't hesitate to contact me. Kind Regards, Management PremierLux Serviced Apartments

2/10 很糟糕

Amandip

家庭旅遊
不喜歡：整潔度
It was substandard in everyway a cheap style tacky place hair in rooms dirty and uncomfortable.
於 2021 年 12 月住了 1 晚
Victoria 於 2022年1月25日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Management

10/10 有夠讚

Paulo

喜歡：整潔度和客房舒適度
於 2021 年 11 月住了 5 晚
Victoria 於 2021年11月22日回覆
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Management

10/10 有夠讚

Jamal

喜歡：整潔度、設施服務和住宿環境和硬體
於 2021 年 10 月住了 1 晚
Victoria 於 2022年2月2日回覆
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Management

10/10 有夠讚

Jeferson da Silva

喜歡：整潔度和客房舒適度
於 2021 年 10 月住了 1 晚
Victoria 於 2021年10月11日回覆
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Management

2/10 很糟糕

Annette

家庭旅遊
不喜歡：整潔度和客房舒適度
Worse experience ever. Only 1 member of staff that was civil Nothing to cook with. The matresses were actally broken with springs digging into your body. The storage smelt and was in very poor condition.
於 2021 年 9 月住了 5 晚
Victoria 於 2021年10月11日回覆
Dear Guest Thank you for your valuable feedback and I am sorry to read that you did not seem to enjoy your stay with us. Accept my sincere apologies for the inconvenience caused. Our reception desk is opened 24 hours and receptionists on duty are more than happy to help and allocate an alternative bedroom if you do not feel comfortable for one or another reason. Next time please kindly report any problems to the reception immediately in order to resolve them straight away. I sincerely hope that you will give us another chance to serve you and we will be able to change a negative impression on a more positive one. Kind Regards, Management

10/10 有夠讚

真實旅客

團體旅遊
喜歡：整潔度和住宿環境和硬體
Good place to stay
於 2021 年 7 月住了 1 晚
Victoria 於 2021年8月12日回覆
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Management

2/10 很糟糕

N

不喜歡：客房舒適度
No electricity
When we arrived there we was told there was no electricity and it would come back in 20 mins. Then I saw all the notice in the doors saying that there won't be electricity between 10 and 12,however we were there at 2:30pm. There was guests in the corridor as it was very hot, so I enquired about it they said its 3 hours more than the time they initially informed. When I called the reception who told me 20 mins after half an hour of my visit, she said it will take another hour so I decided to leave and asked them to accommodate me in a different hotel. They did provide me a park hotel which is not what I paid for and I didn't like my stay there as well. It ruined my day!!
於 2021 年 7 月住了 1 晚
Victoria 於 2021年7月29日回覆
Dear Guest, Thank you for your time and valuable feedback. I am very sorry to see that hot days in London affected your stay with us. Indeed, it was difficult for everyone to bear the heat as we are not used to it.I hope you will stay with us again and we will be able to change a negative impression on a more positive one. Best Regards, Managemen

4/10 不太好

真實旅客

商務旅客
不喜歡：客房舒適度
No air conditioning Rooms cramped Only 2 thin pillows for a whole double bed
於 2021 年 7 月住了 1 晚
Victoria 於 2021年7月12日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Management

10/10 有夠讚

Sheriffideen

團體旅遊
喜歡：整潔度和客房舒適度
Very freindly staff. Spacious accomodation
於 2021 年 7 月住了 1 晚
Victoria 於 2021年7月5日回覆
Dear Guest Thank you very much for a lovely review. We are very pleased to see that you enjoyed your stay and received excellent service. We look forward to welcoming you back in the nearest future. Kind Regards, Management

2/10 很糟糕

真實旅客

worst experience at hotel ever!
Awful. No clear instruction of needed deposit and while waiting to transfer to clear to credit card, there was no help or empathy from staff. Horrible atmosphere. Lelt feeling embarrassed upset and no offer of refund or comprise, comfort while waiting for our already paid room
於 2021 年 6 月住了 1 晚
Victoria 於 2021年6月8日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 不太好

真實旅客

家庭旅遊
喜歡：整潔度
不喜歡：設施服務
The room was really warm and no reason was given why, the shower head was broke and when I asked for an iron and ironing board I couldn't get it as it was in another apartment and the resident was out. They didn't even have a spare and this wasted hours of my life because I couldn't go out.
於 2021 年 5 月住了 2 晚
Victoria 於 2021年5月13日回覆
ear Shahid Ishaq, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me. Sincerely, Viktorija PremierLux Serviced Apartments

4/10 不太好

真實旅客

商務旅客
喜歡：整潔度
不喜歡：設施服務和住宿環境和硬體
Roof space availability is great advantage! General condition of the furniture and walls is catastrophic. It is old and dirty beyond any cleaning ability of the room service. Beds are too short and small, especially for tall Serbians and generally Yugoslavs. Ceiling does not allow extension of the arms. Room service and reception staff are great.
於 2021 年 4 月住了 10 晚
Victoria 於 2021年5月12日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Management

4/10 不太好

真實旅客

商務旅客
不喜歡：客房舒適度
Not very comfortable
Poor bed. Poor showers. Not very comfortable. But a good location.
於 2021 年 1 月住了 2 晚
Victoria 於 2021年1月18日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Management

4/10 不太好

真實旅客

不喜歡：整潔度、設施服務和住宿環境和硬體
Conditions of the rooms are very poor. There are springs coming out of the beds. Very poor showers too. Very little evidence of any Covid 19 compliance relating to cleansiness. The people behind the reception desk are not even wearing masks
於 2021 年 1 月住了 5 晚
Victoria 於 2021年1月18日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please note some of our staff are exempt in wearing a mask. Thank you again for taking the time to complete the survey. Sincerely, Management

10/10 有夠讚

Mohibur

於 2020 年 8 月住了 1 晚
Victoria 於 2021年1月18日回覆
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Management

4/10 不太好

Julie

家庭旅遊
不喜歡：整潔度和客房舒適度
於 2020 年 12 月住了 1 晚
Victoria 於 2020年12月23日回覆
Dear Julie, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future.

10/10 有夠讚

David

於 2020 年 11 月住了 1 晚
Viktorija 於 2020年12月3日回覆
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Viktorija

8/10 不錯哦

Carlos

商務旅客
喜歡：整潔度和客房舒適度
於 2020 年 10 月住了 1 晚
Viktorija S 於 2020年11月6日回覆
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Viktorija

8/10 不錯哦

Carlos

商務旅客
喜歡：整潔度和客房舒適度
於 2020 年 7 月住了 3 晚
Viktorija 於 2020年8月31日回覆
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Viktorija

10/10 有夠讚

Abul

家庭旅遊
喜歡：整潔度和客房舒適度
於 2020 年 8 月住了 1 晚
Viktorija 於 2020年8月31日回覆
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Viktorija

8/10 不錯哦

MosesDoss

商務旅客
喜歡：整潔度和設施服務
It was very good and clean Mattresses need to be upgraded current ones are bad for back. Other than that was a good stay.
於 2020 年 6 月住了 2 晚
Victoria Samohvala 於 2020年7月6日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Kind Regards, Viktorija Samohvala

10/10 有夠讚

真實旅客

於 2020 年 5 月住了 1 晚
Victoria Samohvala 於 2020年6月3日回覆
Dear Guest, Thank you very much for taking the time to review your most recent experience with us! We are delighted to learn you have enjoyed staying with us. I hope we will have the opportunity to welcome you back to our premises in the nearest future! Regards, PremierLux Serviced Apartments

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 4 月住了 1 晚
Victoria 於 2020年4月30日回覆
Dear guest, Thank you very much for taking the time to rate your most recent experience with us! Would you be able to provide us with some more information on what made you offer us such a low rating as we always strive to provide the best services possible. Hope we will have the opportunity to welcome you back to our property! Best regards, Victoria PremierLux Serviced Apartments London

8/10 不錯哦

Honor

於 2020 年 4 月住了 1 晚
Viktorija 於 2020年5月22日回覆
Dear guest, Thank you very much for choosing PremierLux Serviced Apartment London for whatever the occasion and thank you very much for taking the time to rate our premises. We are looking forward welcoming you back in the nearest future! Best Regards, Viktorija Samohvala PremierLux Serviced Apartments London

2/10 很糟糕

Muhammad

家庭旅遊
不喜歡：員工素質
It was a nightmare
The whole night the fire Alam goes off every half an hour the kid doesn’t sleep the whole night asked for the manager she has offered us a free breakfast but it wasn’t enough this was the worse night of my life in any hotel
於 2020 年 2 月住了 4 晚
Viktorija 於 2020年2月29日回覆
Dear Mr. Muhammad, First of all I would like to offer my personal apology for the trouble and inconvenience caused during your recent stay with us at the PremierLux Serviced Apartments. We care about safety of our guests therefore the false fire alarm may go off occasionally due to various reasons. Unfortunately not always these reasons can be controlled by the hotel. We deeply apologise about inconvenience however hotel room and facilities have been used therefore refund is not applicable on this occasion. We sincerely hope that you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.Kind Regards, Viktorija Samohvala

10/10 有夠讚

Azhar

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Location and comfort
Convenience and location brilliant great staff and have stayed many times will be staying again
於 2020 年 1 月住了 1 晚
Viktorija 於 2020年2月27日回覆
Dear Azhar, Thank you for your time and valuable feedback. It is very nice to know that the location of the apartments was convenient for you. We are very happy to see that the accommodation met your expectations and you enjoyed your stay with us. We hope to see you again in the nearest future, Kind Regards, Viktorija Samohvala

10/10 有夠讚

Azhar

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Family friendly clean and tidy,brilliant.
Very convenient location ,nice and easy rooms clean and tidy ,friendly and helpful staff,would recommend this property to all families,great overall experience,I have booked again to stay on my next visit to the capital.
於 2020 年 2 月住了 1 晚
Viktorija 於 2020年2月24日回覆
Dear Azhar, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. If I can provide any assistance, please don't hesitate to contact me. Kind Regards, Viktorija Samohvala

8/10 不錯哦

Mj，Madrid

團體旅遊
喜歡：整潔度
La zona era muy alejada, por otro lado que tuviesen algo de desayuno durante todo el día estaba muy bien
於 2020 年 2 月住了 3 晚
Viktorija Samohvala 於 2020年2月22日回覆
Dear Mj, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. If I can provide any assistance, please don't hesitate to contact me. Kind Regards, Viktorija Samohvala PremierLux Serviced Apartments

8/10 不錯哦

Gbonjubola，Nigeria

家庭旅遊
喜歡：整潔度和設施服務
We loved our stay here. Victoria and the guy (Stephen I think, really amazing guy) who attended to us were simply amazing. Provisions in the kitchen were okay. Location is fantastic. Staff here are exceptionally helpful and warm. Looking forward to a next trip.
於 2020 年 1 月住了 4 晚
Viktorija Samohvala 於 2020年2月15日回覆
Dear Gbonjubola, Thank you very much for such a lovely comment! You made our day! It is the biggest reward for the whole team to know that we met your expectations and you enjoyed the service and accommodation! We hope to see you again in the nearest future! Kind Regards, Viktorija Samohvala

6/10 一般般

真實旅客

商務旅客
A solid experience. Rooms are generally clean. Noticeable damp type smell lets it down.
於 2020 年 2 月住了 3 晚
Viktorija 於 2020年2月22日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me. Sincerely, Viktorija Samohvala

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度和住宿環境和硬體
It’s clean. Wonderful decor, which is quite inviting. But... The drilling noise during the day wasn’t so great for a hide away spot.
於 2020 年 1 月住了 3 晚
Victoria 於 2020年2月6日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Kind Regards, Viktorija Samohvala

10/10 有夠讚

Optio，Ilford, London

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff were very understanding when we arrived hours later than expected & also offered complementary breakfast.
於 2020 年 1 月住了 1 晚
Victoria 於 2020年2月6日回覆
Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. If I can provide any assistance, please don't hesitate to contact me. Kind Regards, Viktorija Samohvala

6/10 一般般

真實旅客

於 2020 年 1 月住了 2 晚
Victoria 於 2020年2月6日回覆
Dear guest, Thank you very much for choosing PremierLux Serviced Apartment London for whatever the occasion and thank you very much for taking the time to rate our premises. We are looking forward welcoming you back in the nearest future! Best Regards, Viktorija Samohvala PremierLux Serviced Apartments London

8/10 不錯哦

Eliane

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Il faudrait mettre des groumes aux portes qui conduisent aux chambres car les gens ne les retiennent pas et ça claque fort Et un sèche cheveux Sinon tout le reste parfait un très bon accueil
於 2020 年 1 月住了 4 晚
Victoria 於 2020年2月6日回覆
Dear Eliane, Thank you for sharing your experience with us and thank you for choosing PremierLux Serviced Apartments London as your venue! I would like to apologise for any inconvenience you may have encountered in our premises. I honestly hope we will have the opportunity to welcome you back to our venue inn the nearest future! Best regards, Viktorija Samohvala

8/10 不錯哦

Mark

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 10 晚
Viviana 於 2020年1月25日回覆
Dear Guest, Thank you for choosing Premier Lux and we hope you see you again!

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Preis Leistung sehr gut. Kostenloses Frühstück. Ruhig trotz Nähe zur Straße
於 2019 年 12 月住了 5 晚
Shaz 於 2020年1月12日回覆
Dear Guest , Thank you for choosing Premier Lux .We hope you see you again . Thanks Shaz

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：客房舒適度
於 2019 年 12 月住了 1 晚
Shaz 於 2020年1月12日回覆
Dear Guest , Thank you for choosing Premier Lux . We hope to see you again Best regards Shaz