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鳳凰飯店的評分

3.5 out of 5
鳳凰飯店
1-8 Kensington Gardens Square, London, England

評論

8.8

有夠讚

10 分，有夠讚；1000 則評論中有 475 則" "
8 分，不錯哦；1000 則評論中有 423 則" "
6 分，一般般；1000 則評論中有 77 則" "
4 分，不太好；1000 則評論中有 14 則" "
2 分，很糟糕；1000 則評論中有 11 則" "

9.2/10

整潔度

9.0/10

員工素質

8.2/10

設施服務

8.4/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

Natsuko

於 2023 年 8 月住了 1 晚
Phoenix 於 2023年8月15日回覆
Good morning Natsuko, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

8/10 不錯哦

CHUN KIT KEVIN

於 2023 年 8 月住了 3 晚
Phoenix 於 2023年8月15日回覆
Good morning, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

8/10 不錯哦

wood sun

家庭旅遊
喜歡：整潔度和員工素質
Location is very good, just 5 minutes walk to Bayswater subway station. A lot of choices for dinning close by the hotel. Major problem is no air conditioning in the room. It is extremely hot when stay in the hotel room during summer time.
於 2023 年 6 月住了 7 晚
Phoenix 於 2023年7月9日回覆
Good morning many thanks for your review of the Phoenix Hotel . Kind regards, Phoenix Hotel London

10/10 有夠讚

Wai Ling

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent service and nice staffs.
於 2023 年 1 月住了 1 晚
Phoenix 於 2023年1月11日回覆
Good Morninge, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

8/10 不錯哦

Yuet Lin

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
房間有點小, 但交通方便, 行約幾分鐘便到地鐵站, 附近有超市, 食肆, 前台職員非常幫忙.
於 2022 年 2 月住了 3 晚
Phoenix 於 2022年3月11日回覆
Good Morning , Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice location
My room is small. The room is clean and comfortable. I am a light sleeper. It was quiet at night. The location of the hotel is very convenient. It is very easy to travel within London by tube.
於 2021 年 12 月住了 4 晚
Phoenix 於 2021年12月13日回覆
Good afternoon Susanne, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
於 2020 年 3 月住了 2 晚
Phoenix 於 2020年3月16日回覆
Good Morning, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean, the staff was generous and the locatino was great.
於 2020 年 1 月住了 4 晚
PHOENIX 於 2020年1月28日回覆
Good morning, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

10/10 有夠讚

Hoi Mei

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
Good location, easy to go central line
於 2019 年 12 月住了 2 晚
Guest Relations Manager 於 2019年12月17日回覆
Good morning, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
床很好睡，舒服。暖氣也很強。
於 2019 年 11 月住了 2 晚
Guest Relations Manager 於 2019年12月2日回覆
Good morning, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location and clean.
於 2019 年 10 月住了 3 晚
Guest Relations Manager 於 2019年10月22日回覆
Good morning, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. We are so glad that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
service is good and the staff are nice. room is same as picture on the website.
於 2019 年 8 月住了 2 晚
Phoenix 於 2019年8月26日回覆
Good morning, Thank you for your wonderful feedback. We are delighted you enjoyed your stay and the good service provided. We look forward to welcoming you back in the near future. kind regards,

8/10 不錯哦

Changyeh

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 1 晚
Phoenix 於 2019年8月15日回覆
Good morning, Many thanks for your review and choosing the Phoenix Hotel for you stay. We look forward to welcoming you back in the near future. kind regards,

8/10 不錯哦

Karen

喜歡：整潔度和員工素質
The location was excellent. Easy two block walk to the Bayswater tube station on the circle line. Easy to hail a cab. Many great restaurants and shops in easy walking distance. The rooms were very clean though the beds were very hard. I asked about changing rooms to get a different bed and was given a mattress topper, which helped slightly. Breakfast was great. It's optional but worh it.
於 2024 年 4 月住了 4 晚
Phoenix 於 2024年4月29日回覆
Good morning Karen, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

8/10 不錯哦

Daniel

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very conveniently located in a beautiful neighborhood that's close to transportation and dining and nightlife. Hotel is a tad outdated but nothing that makes you think twice. Bed was comfortable and the room was the perfect cozy size for one traveller. I'd absolutely stay here again.
於 2024 年 4 月住了 2 晚
Phoenix 於 2024年4月28日回覆
Good morning Daniel, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

10/10 有夠讚

Josh Hall

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Staff were friendly and hospitable. Room was clean, comfortable. Location was perfect.
於 2024 年 4 月住了 11 晚
Phoenix 於 2024年4月17日回覆
Good afternoon Josh, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

10/10 有夠讚

Andreas

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Wir haben uns sehr wohl gefühlt und würden dieses Hotel weiterempfehlen. Sehr gute Ausgangslage für viele Ausflüge und Besichtigungen. Wir würden gerne wiederkommen. Liebe Grüße an das Team.
於 2024 年 4 月住了 4 晚
Phoenix 於 2024年4月14日回覆
Good morning Andreas, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

10/10 有夠讚

Antonio

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Personale disponibilissimo e cordiale. Camera pulita e colazione completa. Albergo situato in area trabquilla e centrale, vicino a fermata metro.
於 2024 年 4 月住了 2 晚
Phoenix 於 2024年4月10日回覆
Good morning Antonio, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

8/10 不錯哦

Jonas

於 2024 年 4 月住了 1 晚
Phoenix 於 2024年4月30日回覆
Good Afternoon Jonas, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

10/10 有夠讚

Juliane

於 2024 年 4 月住了 2 晚
Phoenix 於 2024年4月28日回覆
Good morning Juliane, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

8/10 不錯哦

Arjan

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Voor de vierde keer in het Phoenix hotel. Altijd goed. Het is een basis hotel, maar meer heb ik niet nodig. Helaas deze keer wel luidruchtige buren en ik vond de temperatuur in het hotel overal behoorlijk hoog. Maar echt wel een aanrader.
於 2024 年 4 月住了 4 晚
Phoenix 於 2024年4月7日回覆
Good morning Arjan, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

2/10 很糟糕

AR

商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
I travel a lot to London for my work and have stayed in many 3 or 4 star Hotels in London. Phoenix hotel should be a one or max 2 star hotel. My first room was quite small, no air-con, dirty and old carpets. then the electricity in my room filed completely. Tried to call reception for 30 min, but I got busy tone all the time. I went down and they changed my room. The new room was also very small. In the toilet, I had to turn 180 degrees to reach the toilet paper because the space was very tiny to install the paper holder closer. No air-con. No anti slip mat for the bathtub. The wardrobe was too narrow that I could hang my short and jeans. I had to hang my coat somewhere outside. No hot breakfast and extremely busy breakfast area. With the same price I could have been in much better hotels.
於 2024 年 4 月住了 1 晚
Phoenix 於 2024年4月7日回覆
Good morning , many thanks for your review of the Phoenix Hotel. Your feedback is much appreciated. We offer a free buffet breakfast but there is a menu if guests want to order and pay direct. We endeavour to make all our guests feel as comfortable as possible. Kind regards, Phoenix Hotel London

6/10 一般般

Johanna

Nice hotel, situated near Public Transport. Very clean and very friendly staff. The room was very small, but all the necessities were present.
於 2024 年 3 月住了 3 晚
Phoenix 於 2024年3月29日回覆
Good morning Johanna, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. Kind regards, Phoenix Hotel London

6/10 一般般

Rose

喜歡：員工素質
Although I had confirmed that I would simply stay in a hotel room with a twin bed, I found the room, and the bathroom, so small/tight, it was uncomfortable. In the future I would book a double bed.
於 2024 年 3 月住了 2 晚
Phoenix 於 2024年3月26日回覆
Good morning Rose, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. Next time if you are not happy with room allocate, kindly speak to a member of staff and if a bigger room is available we can move you. Kind regards, Phoenix Hotel London

10/10 有夠讚

Harim

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 7 晚
Phoenix 於 2024年3月26日回覆
Good morning Harim, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

8/10 不錯哦

MALGORZATA

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 4 晚
Phoenix 於 2024年3月22日回覆
Good morning Malgorzata, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

10/10 有夠讚

Annette

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
War bereits zum zweiten Mal in dem Hotel. Mir gefällt vorallem die Umgebung, nähe zum Hyde Park. Auch die gute Verbindung zu den öffentlichen Verkehrsmittel mit ist ein Pluspunkt.
於 2024 年 3 月住了 7 晚
Phoenix 於 2024年3月18日回覆
Good afternoon Annette, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

6/10 一般般

ale

喜歡：整潔度和員工素質
Habitaciones muy pequeñas y solo tienen un elevador
於 2024 年 3 月住了 3 晚
Phoenix 於 2024年3月18日回覆
Good afternoon, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. Kind regards, Phoenix Hotel London

6/10 一般般

April

喜歡：整潔度和員工素質
Nice hotel. Wish it had AC and bigger beds, needs an upgrade. But clean and nice staff and around a lot of places to eat and shop.
於 2024 年 3 月住了 2 晚
Phoenix 於 2024年3月12日回覆
Good morning April, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. Kind regards, Phoenix Hotel London

8/10 不錯哦

Mary，Halifax

於 2024 年 2 月住了 5 晚
Phoenix 於 2024年3月26日回覆
Good morning Mary, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

10/10 有夠讚

Laura Beth，Copperas Cove

於 2024 年 2 月住了 4 晚
Phoenix 於 2024年3月23日回覆
Good morning Laura, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

10/10 有夠讚

Karsten

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Absolut zu empfehlendes Hotel. Komme sehr gerne wieder.
於 2024 年 2 月住了 2 晚
Phoenix 於 2024年3月3日回覆
Good morning, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

10/10 有夠讚

Antje

喜歡：整潔度、設施服務和住宿環境和硬體
Ruhig gelegen 24 std Rezeption, direkte Nachbarschaft Restaurants alle Nationalitäten: persisch indisch Österreich Italienisch etc zu Fuß zu 2 u Bahn Stationen und in ein paar Minuten im Park, Zimmer klein aber alles da was man braucht
於 2024 年 2 月住了 1 晚
Phoenix 於 2024年3月3日回覆
Good morning, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

8/10 不錯哦

Leon

團體旅遊
喜歡：整潔度和員工素質
I had a lovely stay here! Although my single room was quite small and for some reason had a high temperature inside, it was very clean and the bed was SO comfortable! The breakfast was just enough, not too big but had everything necessary. Also the employees were very kind and I had no issues at all during my stay here.
於 2024 年 2 月住了 4 晚
Phoenix 於 2024年2月29日回覆
Good morning Leon, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

8/10 不錯哦

Masami

於 2024 年 2 月住了 2 晚
Phoenix 於 2024年3月21日回覆
Good morning Masami, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

10/10 有夠讚

jacqui

於 2024 年 2 月住了 1 晚
Phoenix 於 2024年3月21日回覆
Good morning Jacqui, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

6/10 一般般

Vincent

喜歡：整潔度
Likes: Clean, reasonable value for price. Dislike: Inconvenience-no ramp to facilitate luggage hauling; considerable pre-dawn park maintenance noice; need bottled water at check-in
於 2024 年 2 月住了 3 晚
Phoenix 於 2024年2月14日回覆
Good morning Vincent, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. Kind regards, Phoenix Hotel London

10/10 有夠讚

Johannes

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 3 晚
Phoenix 於 2024年2月4日回覆
Good morning, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

10/10 有夠讚

Mick，Uithoorn

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent place for the price, good for a short stay like a citytrip we had, nice and clean and quiet, good bathroom and tv, light, interior, not too great but okay, we missed only a personal safe and a minibar, but life without this is possible
於 2024 年 1 月住了 3 晚
Phoenix 於 2024年2月1日回覆
Good afternoon Mick, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 4 晚
Phoenix 於 2024年1月30日回覆
Good afternoon , Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

2/10 很糟糕

真實旅客

商務旅客
喜歡：整潔度
不喜歡：員工素質
Room is comfortable, cleanliness is great and housekeeping staffs were great. Staffs in restaurant also nice and hardworking serve clients. However the receptionist is not friendly at all especially women wearing glasses. She seems don't want to entertain enquiries and I feel like she is racist. The way she talk is just she is the owner of the building and I was one of her staffs asking questions. Mens at the reception are ok especially at evening and night shift. Check out is before 11am which I feel ridiculous and they have space for luggages at the back of helpdesk / refeptionist. Unfortunately you need to put by yourself and it is not safe at all because anyone can go and out from this baggage space.
於 2024 年 1 月住了 1 晚
Phoenix 於 2024年1月30日回覆
Good afternoon, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. Kind regards, Phoenix Hotel London

10/10 有夠讚

Marianne

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 4 晚
Phoenix 於 2024年1月30日回覆
Good afternoon Marianne, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

8/10 不錯哦

Jarmo

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Tyytyväiset asiakkaat
Hotelli oli siisti ja hyvin hoidettu. Aamiainen oli meille riittävän kattava vaikka lämmintä ruokaa ei ollutkaan. Huoneemme olivat kolmannessa kerroksessa ja yöunta häiritsi neljännen kerroksen nariseva lattia. Muuta huonoa ei sitten ollutkaan. Hyvä hinta-laatusuhde. Sijainti myös hyvä. Suosittelen.
於 2024 年 1 月住了 3 晚
Phoenix 於 2024年1月30日回覆
Good afternoon jarmo, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

8/10 不錯哦

W.Houston，Hempstead

Looking for a clean and well-maintained hotel to crash and refuel? This is it. No frills, but very simple and comfortable enough. Very close to Bayswater and Queensway tube stations, as well as Hyde Park and Kensington Gardens.
於 2024 年 1 月住了 5 晚
Phoenix 於 2024年1月30日回覆
Good afternoon, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

8/10 不錯哦

Alexander

喜歡：設施服務
於 2024 年 1 月住了 4 晚
Phoenix 於 2024年1月30日回覆
Good afternoon Alexander, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

10/10 有夠讚

Robert

於 2023 年 10 月住了 2 晚
Phoenix 於 2024年1月30日回覆
Good afternoon Robert, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

8/10 不錯哦

Fukuyu

家庭旅遊
喜歡：整潔度
地下鉄の駅が近くにありとても便利です。
於 2024 年 1 月住了 4 晚
Phoenix 於 2024年1月9日回覆
Good afternoon Fukuyu, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

8/10 不錯哦

Alexander

於 2024 年 1 月住了 1 晚
Phoenix 於 2024年1月9日回覆
Good afternoon Alexander, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

8/10 不錯哦

??

喜歡：整潔度、員工素質和設施服務
於 2023 年 12 月住了 2 晚
Phoenix 於 2024年1月9日回覆
Good afternoon , Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

8/10 不錯哦

Kaan

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 3 晚
Phoenix 於 2024年1月9日回覆
Good afternoon Kaan , Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London