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OYO 倫敦貝克街薩默塞特飯店的評分

3 out of 5
OYO 倫敦貝克街薩默塞特飯店
6 Dorset Square, London, England

評論

4.6
10 分，有夠讚；883 則評論中有 34 則" "
8 分，不錯哦；883 則評論中有 97 則" "
6 分，一般般；883 則評論中有 230 則" "
4 分，不太好；883 則評論中有 256 則" "
2 分，很糟糕；883 則評論中有 266 則" "

5.0/10

整潔度

5.6/10

員工素質

4.0/10

設施服務

4.0/10

住宿環境和硬體

4.6/10

環保程度

評論

6/10 一般般

CHUN-NAN

團體旅遊
喜歡：整潔度、員工素質和客房舒適度
於 2020 年 2 月住了 1 晚
Ammy 於 2020年2月8日回覆
Hi, We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ammy.

4/10 不太好

真實旅客

不喜歡：整潔度、設施服務和住宿環境和硬體
於 2019 年 6 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

4/10 不太好

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
離easy bus超近的飯店
為了第二天一早搭easy bus才選這家. 床很不好睡. 房間超小. 沒電梯所以怕搬行李的人不適合. 但這地點是我們要的

4/10 不太好

li，成都

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
不推荐
太不满意了

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

Ross

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
George on reception was the best aspect of the hotel. He was very pleasant.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

David

商務旅客
喜歡：整潔度、員工素質和客房舒適度
Well located budget hotel.
This hotel was convenient for the Baker St area and fulfilled my requirements.
於 2024 年 1 月住了 1 晚

6/10 一般般

Jill

團體旅遊
不喜歡：住宿環境和硬體
Hotel was sufficient for sleeping and that’s about it. Place was old and rundown, definitely needed a good paint job. Check-in was not helpful - it was later in the night and person at desk didn’t explain anything, we were told to pay upon check out and given 1 towel when 2 guests were staying. The next morning payment was finally taken as we were unknowingly about to be locked out of our room. We came home late that following night and the front door was locked so we used the doorbell to get in - the person at the front desk scolded us for not using a code provided for the front door - however we were never told about said code or given information about it. Fine place to stay if it’s in budget but don’t expect a stellar hotel.
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Kerrie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Loved staying here.
I don't understand the bad ratings. My room was clean, warm and exactly what I wanted. Right in the heart of everything, as a solo female traveller I never felt unsafe. Everything was always open around and everything was well lit. Was easy to get to two major train stations with my suitcase. There are a lot of stairs and no lift, but the staff were super friendly and helped me with my suitcase to the top floor. They also helped me at 6am when I lost my key card. (thank you 🙏) The building is old, so expect it to not be in tip top shape. But they are actively making repairs. Regardless it's still a nice place to stay. Would absolutely stay again. Exactly what I was looking for.
於 2023 年 12 月住了 12 晚

2/10 很糟糕

marina

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Irresponsables totales
Irresponsables totales. Hice cancelación y no la tuvieron en cuenta. Al darme cuenta que habían realizado el cobro me puse en contacto con ellos y no me dieron ninguna solución solo NO SE DEVUELVE.
於 2023 年 12 月住了 7 晚

6/10 一般般

kim

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

4/10 不太好

Barney

家庭旅遊
不喜歡：住宿環境和硬體和客房舒適度
Clean, which is good, but decoration half finished. A bit of a building site. Half the slats on the bed had fallen through, barely useable. Location is good though, and friendly staff.
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Heba

於 2023 年 11 月住了 2 晚

6/10 一般般

Ingrid

商務旅客
喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
The property needs reburbishment. The communal areas especially the walls need repainting. I had an issue with being given the wrong key but this was sorted out by the very helpful man in reception. There was no soap, shampoo or gel for showering. However the room was nice and the bed very comfortable and the wifi and television worked well.
於 2023 年 11 月住了 1 晚

2/10 很糟糕

Ana

於 2023 年 11 月住了 2 晚

10/10 有夠讚

Ron

於 2023 年 11 月住了 1 晚

2/10 很糟糕

nina

家庭旅遊
喜歡：員工素質和設施服務
不喜歡：整潔度和住宿環境和硬體
It was in a good spot at the city but the room was absolutely horrifying. The paint was missing in some spots, the wallpaper was peeling off, we had a hole in our wall and it smelled like mold in there. Also we could hear all the traffic noices from the outside since apparently there was a piece missing from the window. Honestly the staff and location of the hotel was a 10/10 so if u dont mind where you put your head down this is your place! bathroom was decent
於 2023 年 11 月住了 1 晚

6/10 一般般

Silje

團體旅遊
於 2023 年 11 月住了 3 晚

6/10 一般般

Alice

於 2023 年 10 月住了 1 晚

6/10 一般般

charlotte

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
於 2023 年 10 月住了 2 晚

2/10 很糟糕

SeokHoon

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Even basic cleaning wasn't done. There was a foreign substance in the bathroom toilet. A place I never want to use again
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Daniela

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
-
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Mohmedsajid

於 2023 年 9 月住了 2 晚

4/10 不太好

Gareth

不喜歡：整潔度、員工素質和住宿環境和硬體
Shabby, falling apart and minimal service
Room wasn’t ready when we arrived and had to wait for 10mins. Appearance of the hotel is very shabby and almost falling apart in places. Entrance lobby was full of building materials. Room had apparently just been cleaned but was dirt and dust everywhere. Very noisy as there was a large gap under the door to our room and this was positioned in the stairwell so we heard all noise from other guests. Also the room began to smell like sewage halfway through the night. I would have left for another hotel if possible!
於 2023 年 9 月住了 1 晚

2/10 很糟糕

Victoria，Nottingham

團體旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
If you can afford to stay elsewhere, do so. The bathroom was in an appalling state. Pubic hair everywhere, around the toilet seat, all over the floor, around the sink and in the bath. We complained about this and was assured that the cleaners would sort it whilst we were out for the day. On our return, absolutely nothing has been touched in the bathroom. Absolute filth. The rest of the room was just about bearable. The towels and sheets did look clean but the smell in the corridors and in the room was rancid. The window wouldn't stay open and the bathroom didn't have any ventilation. The continental breakfast is packs of custard creams and bourbons and the state of the reception area, where you are supposed to eat the biscuits and make yourself a coffee (with a filthy mug) was also vile. Table, sofas and floors hadn't been cleaned in what looked like years. A good full body disinfecting session is required after staying here. Safe to say, I do not recommend and will certainly never be returning.
於 2023 年 9 月住了 2 晚

2/10 很糟糕

Holly

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Horrid
Terrible nights stay! It was not remotely clean - the bathroom was a disgrace. There were hairs everywhere, clearly a run down hotel which needs a revamp and a deep clean. Black mould in the bathroom!
於 2023 年 9 月住了 1 晚

2/10 很糟糕

Scott

於 2023 年 9 月住了 1 晚

4/10 不太好

Javier

於 2023 年 9 月住了 1 晚

4/10 不太好

真實旅客

商務旅客
喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
1 night was enough
Really basic room with no toiletries or drink making facilities. Bed was ok, communal areas really rundown, exposed cables and pipes, building/diy things stored in public areas. Convenient location but glad I only stayed 1 night. Staff members I engaged with were both friendly.
於 2023 年 9 月住了 1 晚

2/10 很糟糕

Charlene

於 2023 年 8 月住了 1 晚
Maria 於 2023年9月12日回覆
Hi, Charlene! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Maria

2/10 很糟糕

Howie

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very dirty,bricks on exterior of building are going to let go
於 2022 年 4 月住了 7 晚

2/10 很糟糕

Kjell

團體旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Forferdelig hotell
Forferdelig. Styr unna
於 2022 年 4 月住了 6 晚

10/10 有夠讚

Wang

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It is a good place, very convenient to underground. If I came London again, I will live here again.
於 2022 年 4 月住了 7 晚

4/10 不太好

Peter

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Won’t be booking again.
Won’t be going back there I’m afraid. My first night there and in the night, someone was able to come into my room! I was horrified that someone had access and let themselves in. Looks like it was a mistake and they went to the wrong room, but how can someone have the same key card! The hotel did apologise and changed my room, but was unacceptable. I also hardly saw any staff around, even when I checked out and rang the bell at the desk, no one came so I just left.
於 2021 年 12 月住了 2 晚

2/10 很糟糕

真實旅客

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Better night sleep in the middle of the road
Avoid do not book! Dirty rooms, no warm water so prepare to take take showers, and no lifts. My room was on the 3rd floor and when I got inside the room, there was rubbish in the bins, stains all over the duvet.
於 2021 年 12 月住了 3 晚

4/10 不太好

PAUL

商務旅客
不喜歡：住宿環境和硬體和客房舒適度
Poor
The first room I was given was already occupied, so I had to go back down stairs to complain and wait to be allocated another room . The hotel is undergoing renavations and some work was going on until at least 9pm. Parking is on street so you have to pay via the app before the traffic warden does his round.
於 2021 年 12 月住了 1 晚

6/10 一般般

Andrew

不喜歡：住宿環境和硬體
於 2021 年 12 月住了 1 晚

2/10 很糟糕

Rebecca

於 2021 年 12 月住了 2 晚

2/10 很糟糕

Hassan

不喜歡：整潔度、員工素質和住宿環境和硬體
Dirty and damp
I booked a single room which I am not too fussed about. The room was very small and dingy. However again I didn’t really mind this. What infuriated me was it was damp and dirty. There was mould patches all over the room. The carpet was ragged and filthy. What made things worse was the mattress had springs coming out of it left right and center. I checked out and left the hotel and asked for an immediate refund DO NOT STAY HERE
於 2021 年 12 月住了 4 晚

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Horrible and disgusting visit
Toilet was very dirty including toilet bowl which still has faeces etc. There was no hot water to take a bath/shower. Very strong smoking smell in the room. Personnel unhelpful and unable to communicate in English.
於 2021 年 12 月住了 1 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質和客房舒適度
Stay
Good
於 2021 年 12 月住了 1 晚

2/10 很糟糕

Shamsul

喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
My room was like a prison room. Ignoring the size, the mattress was not even worthy of being called a mattress. The springs were digging in my back all night. Had 2hrs sleep. I suppose it was better than sleeping on the street!
於 2021 年 12 月住了 1 晚

2/10 很糟糕

Chloe y

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Worst hotel I’ve seen !
Paid for 3 nights an stayed for 6 hours ! Left hotel after being thrown in to a stinking dirty room that smelt like urine !! No hot water , broken beds , ask for a change of room an told hotel was full , refused a refund for the two nights we didn’t stay there and had to pay for another hotel . Customer service is non existent hotel is nothing like the photos it’s dark an dingy an used by women as the pimp house !!
於 2021 年 12 月住了 3 晚

4/10 不太好

Liam

喜歡：整潔度
不喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 2 晚

6/10 一般般

Jessie

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
If you are thinking about staying here, then I would suggest maybe keeping it to one night only. I stayed friday-sunday, so this probably didn't help with the noise as obviously people will be staying out later, but guests are banging the doors well into the early hours of the morning. The hotel is also quite old, which is fine, but the floorboards are so squeaky and loud. The guests above were walking around the room at 4am, and it was impossible to sleep through. The double room is quite small, so do keep this in mind if you're somebody who likes a lot of space. The bathroom shower is small, and you can't adjust the height of the head, so the water just goes everywhere. I'm not somebody who would usually complain about a room, especially when it's a budget hotel, but there were so many little things that could quite easily be improved, and they just haven't been. The curtains blocked absolutely no light at all, so I wouldn't stay here during the months when it gets light early. If you don't bring a hairdryer with you, then make sure you ask for one when you check in, as the room didn't have one in there already. It is also worth noting that there is no full length mirror. Obviously this isn't necessary, but it is always nice to know beforehand. It might be considerably better and quieter in the week, as I assume people wouldn't be staying out late. If you do plan to stay, I would request a room that wasn't facing the road, as you can hear the cars go past at night.
於 2021 年 11 月住了 2 晚

6/10 一般般

Stuart，Wolverhampton

商務旅客
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
Needs a bit of sorting out but could be nice
於 2021 年 11 月住了 3 晚

2/10 很糟糕

Markus

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 11 月住了 4 晚

2/10 很糟糕

johan

團體旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It was very bad, No service. The room was very ugly.
於 2021 年 11 月住了 2 晚

6/10 一般般

真實旅客

團體旅遊
不喜歡：整潔度
Bof
Hôtel très mal isolé, on entend tout ce qui se passe dans le couloir et les autres chambres. Une souris est venue dans notre chambre. La propreté de la salle de bain laisse à désirer. Les lits sont convenables et le point positif est l’emplacement de l’hôtel qui est proche des commerces de première nécessité et des transports (Metro, train, bus)
於 2021 年 11 月住了 4 晚