Thank you Mr Hung. I hope that we can welcome you back again someday soon. Best Regards, Ryan, Manager

Dear Oscar,Thank you for taking the time to leave your constructive feedback with regards to your recent stay with us at No 5 Maddox Street.I have passed on your comments to higher Management to look into ways to improve ourselves.Regrettably, there is only staircase access to the Apartments which is advertised at the time of booking so all of our guests can be aware of this.Should your travels bring you back to central London, we would be happy to have the opportunity to host you again in the future, please do not hesitate getting in touch with us with your preferences and requests so we can look into making your stay more comfortable.Kind regards,Valentina NiakaFront of House ManagerLiving Rooms

Dear Maria,Thank you for taking the time to leave your positive feedback with regards to your recent stay at No 5 Maddox Street.I am delighted to see that you have found the Apartment to be great and the location has been ideal for your travel purposes.I do hope that we will have the opportunity to host you again in the future should your travels bring you back to central London.Kind regards,Valentina NFront of House ManagerLiving Rooms

Dear Nicka,Thank you for taking the time to leave your positive feedback with regards to your stay at No 5 Maddox Street.I am delighted to see you have enjoyed your stay in our Luxury Serviced Apartments.I do hope that we will have the opportunity to host you again in the future.Kind regards,Valentina NFront of House ManagerLiving Rooms

Dear Dominique,Thank you for taking the time to leave your positive feedback with regards to your stay at No 5 Maddox Street.I am delighted to see you have enjoyed your stay in our Luxury Serviced Apartments.I do hope that we will have the opportunity to host you again in the future.Kind regards,Valentina NFront of House ManagerLiving Rooms

Dear Justin,Thank you for taking the time to leave your positive feedback with regards to your stay at No 5 Maddox Street.I am delighted to see you have enjoyed your stay in our Luxury Serviced Apartments.I do hope that we will have the opportunity to host you again in the future.Kind regards,Valentina NFront of House ManagerLiving Rooms

Dear Mitesh,Thank you for taking the time to leave your positive feedback with regards to your stay at No 5 Maddox Street.I am happy to see you have overall enjoyed your stay in our Luxury Serviced Apartments.We do advertise prior to reserving an Apartment there is no lift at No 5 Maddox Street and we try the best way we can to always assist our guests with their luggage upon their arrival and departure from the property.I do hope that we will have the opportunity to host you again in the future.Kind regards,Valentina NFront of House ManagerLiving Rooms

Dear Dahnish,Thank you for taking the time to leave your positive feedback with regards to your stay at No 5 Maddox Street.I am delighted to see you have enjoyed your stay in our Luxury Serviced Apartments.I do hope that we will have the opportunity to host you again in the future.Kind regards,Valentina NFront of House ManagerLiving Rooms

Dear Corey,Thank you for taking the time to leave your positive feedback with regards to your stay at No 5 Maddox Street.I am delighted to see you have found our Luxury Serviced Apartments to be spacious and liked the cleanliness.The location is a factor that a lot of our guests take into account, indeed.I do hope that we will have the opportunity to host you again in the future.Kind regards,Valentina NFront of House ManagerLiving Rooms

Dear Tayla, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed the location of the property as it is indeed something that attracts a lot of our guests and I am happy to see it was ideal for your visit to London as well. I am also happy to know that you enjoyed the size and comfort of the Apartment, as well as the level of service that our staff provides.I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

Dear Nitzan,Thank you for taking the time to leave your positive feedback with regards to your recent stay at No 5 Maddox Street.I am delighted to know that you have enjoyed your stay with us and have found our Apartments to be relaxing, quiet, well-equipped and clean.I have shared your nice comments with the team as well.I do hope that we will have the opportunity to host you again in the future should your travels bring you back to central London.Kind regards,Valentina NFront of House ManagerLiving Rooms

Dear Chul,Thank you for taking the time to leave your constructive feedback with regards to your recent reservation with us.As you had reserved for a week later, through a third party agent and arrived a week earlier for your check-in when we were fully booked on that day, regrettably, we were unable to assist you and for that, I would like to sincerely apologise.I hope this will not hinder the image of our Apartments to you and we will have the opportunity in the future to host you at No 5 Maddox Street should your travels bring you back to central London.Kind regards,Valentina NiakaFront of House ManagerLiving Rooms

Dear Michael, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed the location of the property as it is indeed something that attracts a lot of our guests and I am happy to see it was ideal for your visit to London as well. I am also happy to know that you found our staff to be communicative and helpful.I am sorry to hear you found the amount of stairs to be challenging; we do advertise prior to reserving an Apartment that regrettably there is no lift in the property, and we do always offer assistance with the luggage upon arrival or departure. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

Dear David, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed the location of the property as it is indeed something that attracts a lot of our guests and I am happy to see it was ideal for your visit to London as well. I am also happy to know that you enjoyed the cleanliness of the Apartment and amenities provided.I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

Dear David, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed your overall stay with us.I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

Dear Mark, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed the location of the property as it is indeed something that attracts a lot of our guests and I am happy to see it was ideal for your visit to London as well. I am also glad to know that you found the property clean, modern, and safe. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

Dear Wesa, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed your overall stay with us.I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

Dear Kimberly, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed the location of the property as it is indeed something that attracts a lot of our guests and I am happy to see it was ideal for your visit to London as well. I am also happy to know that the laundry service was useful for you. I have shared your suggestion regarding on-site laundry for guest use to our higher management so we can look into improving our service.I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

Dear Matt, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed your overall stay with us and were pleased with the level of service that we provide. I am sorry to hear you the air conditioning inside of your Apartment was not working during your stay; we have since inspected the issue and we hope that this was not too detrimental to your stay with us.I have shared your comments regarding the Apartment to our higher management so we can look into improving and keeping up the high standard we pride ourselves on. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

Dear Eric Keith, Thank you for taking the time to leave your constructive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed the Apartment and the level of service that we provide. I am sorry to hear you had an issue with the air conditioning unit in the Apartment; we have since fixed the issue and we apologise if this was detrimental to your stay with us.I have shared your comments regarding the Apartment to our higher management so we can look into improving and keeping up the high standard we pride ourselves on. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

Dear Lindsey, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed the location of the property as it is indeed something that attracts a lot of our guests and I am happy to see it was ideal for your visit to London as well. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House Manager Living Rooms

Dear Alastair, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see that you have enjoyed your stay with us. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

Dear Lisa,Thank you for providing your feedback with us at No.5 Maddox Street.We are sorry to hear that there was noisy banging inside of the property during your stay with us.We were not made aware of any issues you may have had with your Apartment whilst you were staying with us; we would be happy to take effective action and would have tried to ensure a comfortable stay if we were made aware of these comments.I do hope you will give us the opportunity to amend your experience of our Apartments in the future.King regards,Valentina N.Front of House Manager

Dear Guest,Thank you for taking the time to leave your constructive feedback with regards to your recent stay with us at No 5 Maddox Street.I am delighted to see you have overall enjoyed your stay in our Apartments and have found them to be comfortable and spacious.Our staff members always thrive to provide the best service possible and I am happy to see we have not fallen short on this occasion either; I will make sure to pass on your praise to them.I am afraid that bed sizes are indeed different between countries, indeed.I do hope we will have the opportunity to host you again in the future, should your travels bring you back to London.Kind regards,Valentina NFront Of House ManagerLiving Rooms

Dear Angela,Thank you for taking the time to leave your constructive feedback with regards to your visit at No 5 Maddox Street, even though you chose not to stay with us.Your comments have been passed on to higher management and action will be taken to ensure other guests of ours do not have an experience like this.Kind regards,Valentina NDuty ManagerLiving Rooms

Dear Robyn, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to know that you enjoyed your stay with us. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

Dear John Richard, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to know that you enjoyed your stay with us. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

Dear Kedene, Thank you for leaving your constructive feedback of your recent stay with us at No 5 Maddox Street. I am happy to see that you have thoroughly enjoyed your stay with us and the location of the Apartments was convenient for your travels. I will also make sure to pass on your nice comments to the team. I do hope we will have the chance to host you again in the future should your travels bring you back to Central London. Kind Regards, Valentina N. Duty Manager Living Rooms

Dear Emma, Thank you for taking the time to leave your constructive feedback with regards to your recent stay at No 5 Maddox Street. I am delighted to see you have enjoyed your stay thoroughly. Our Apartments are indeed located conveniently a breath away from Regent Street which makes it convenient for all sorts of travellers. I am also happy to see you enjoyed the space the Apartment had to offer. I will make sure to pass on your praise to the Housekeeping team. I hope we will have the opportunity to host you again in the future should your travels bring you back to central London. Kind Regards, Valentina N Duty Manager Living Rooms

Dear John, Thank you for taking the time to leave your constructive feedback with regards to your recent stay with us at No 5 Maddox Street. I am delighted to see that you have enjoyed your stay and you find the location of our Apartments to be ideal for your trip to London and will make sure to pass your praise on to the staff members. I also am happy to know the space the Apartments have to offer has been to your satisfaction. I hope we will have the opportunity to host you again in the future should your travels bring you back to central London. Kind Regards, Valentina Niaka Duty Manager Living Rooms

Dear Sam, Thank you for taking the time to leave your constructive feedback with regards to your recent stay with us at No 5 Maddox Street. I am delighted to see that you have enjoyed your stay and you find the location of our Apartments to be ideal for your trip to London. I also am happy to know the space the Apartments have to offer has been to your satisfaction. I hope we will have the opportunity to host you again in the future should your travels bring you back to central London. Kind Regards, Valentina Niaka Duty Manager Living Rooms

Dear Courtney, Thank you for taking the time to leave your constructive feedback of your stay with us at No 5 Maddox Street. Please accept my apologies for any inconvenience caused during your stay with us. It is mentioned at the time of booking that the property has no lift and finding our contact details online is possible. We also have the concierge number written in the directory inside the Apartment. Regrettably, we had not been informed of any issue with the air-conditioning unit in the second bedroom, otherwise we would have been more than happy to assist you with this as our maintenance team is on site every day and they are happy to help. I am happy to know our staff members were nice and will make sure to pass on your nice comments to them. Your overall feedback has been passed on to higher Management in order to ensure we take action on the points mentioned and we improve ourselves. I do hope that should your travels bring you back to central London, you will be giving us the opportunity to amend the image you have of our Apartments. Kind Regards, Valentina Niaka Duty Manager Living Rooms

Hello Denise, Thank you for taking the time to leave your feedback for your stay with us at No 5 Maddox Street. I am happy to see you have enjoyed your stay and the location was to your convenience. I hope we will have the opportunity to host you again in the future. Kind Regards, Valentina Niaka Duty Manager Living Rooms

Dear Louise, Thank you for your honest feedback. We are happy to know that overall your stay at No 5 Maddox Street has been to your satisfaction and you enjoyed the convenient location our Apartments offer. I have passed on your comments to our Maintenance Manager so we can bring the standards of our Apartment to an excellent degree. I am looking forward to welcoming you again in the future should your travels bring you back to London. Kind Regards, Valentina Niaka Duty Manager Living Rooms

Dear Parminder, Thank you for taking the time to leave your feedback and also for choosing No 5 Maddox Street as your host in central London. I am delighted to see that our staff members have assisted you for your stay with us and ensured you are comfortable. I will make sure to pass on your praise to them. I do hope that we will have the opportunity to host you again in the future, should your travels bring you back to London. Kind Regards, Valentina Niaka Duty Manager Living Rooms

Dear David, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed the location of the property as it is indeed something that attracts a lot of our guests and I am happy to see it was ideal for your visit to London as well. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

Dear Paul, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed the location of the property as it is indeed something that attracts a lot of our guests and I am happy to see it was ideal for your visit to London as well. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

Dear Guest, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to know that you enjoyed your stay with us. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

Dear Stewart, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to know that you enjoyed your stay with us. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

Dear Guest, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed the location of the property as it is indeed something that attracts a lot of our guests and I am happy to see it was ideal for your visit to London as well. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

Dear Alice, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to know that you enjoyed your stay with us. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

Dear Guest, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to know that you enjoyed your stay with us. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

Dear Elliot, What a lovely review! Thank you so much for sharing your great experience. It was a wonderful to have you with us! We truly hope we will get the pleasure to accommodate you soon again. Thank you and I hope you'll have a lovely day. Kind regards, Johan Christof House manager

Dear Guest, Thank you for staying with us here at No.5 Maddox Street. We appreciate your feedback in regards to your stay. Apologies for the items that were not operational during your stay. This will be looked into immiediately and please let us know if we can extend a discounted stay upon your return.

Dear Guest, Always great to hear back from out guests! I will share your feedback with the team.

Dear Guest, Always great to hear back from out guests! I will share your feedback with the team.

Dear Guest, Always great to hear back from out guests! I will share your feedback with the team.

Thank you for taking the time to report this shortfall in our service as without constructive criticism such as yours we are often unable to constantly monitor and improve our standards of guest care and satisfaction.

Dear Guest, Always great to hear back from out guests! I will share your feedback with the team.

Thank you for your feedback. We are happy that you enjoyed your stay. Best Regards,