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滑鐵盧馬林飯店的評分

4 out of 5
滑鐵盧馬林飯店
111 Westminster Bridge Road, London, England

評論

8.6

有夠讚

10 分，有夠讚；1085 則評論中有 579 則" "
8 分，不錯哦；1085 則評論中有 324 則" "
6 分，一般般；1085 則評論中有 100 則" "
4 分，不太好；1085 則評論中有 44 則" "
2 分，很糟糕；1085 則評論中有 38 則" "

8.8/10

整潔度

8.8/10

員工素質

8.2/10

設施服務

8.6/10

住宿環境和硬體

8.4/10

環保程度

評論

2/10 很糟糕

Wai Tung Mario

情侶出遊
不喜歡：整潔度和住宿環境和硬體
Totally rubbish. Very dirty. Smelly blanket. Dirty pillow. Dirty floor. Worst hotel ( I have tried more than 20 before in different parts of the world including HK / Germany / Finland / France and etc ). Request for refunding immediately.

10/10 有夠讚

WAI TAK

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 6 晚
Nanda 於 2024年1月29日回覆
Dear Wai Tak,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Marlin Aparthotel Waterloo! Best Regards, Nanda Sana

10/10 有夠讚

Bolin

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
good
於 2023 年 10 月住了 2 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Waterloo Reception 於 2023年8月23日回覆
Dear Guest,Thank you for your feedback, it is greatly appreciated. Please note that your feedback will be passed onto the correct department as we are always looking to improve our services.Kind Regards,Front Desk Umira

6/10 一般般

Grace

家庭旅遊
喜歡：整潔度和住宿環境和硬體
出行方便，房間有煮食工具非常好！唯一洗手間沐浴花灑出水實在難用，水非常小！
於 2023 年 7 月住了 3 晚
Waterloo Reception 於 2023年8月23日回覆
Dear Guest,Thank you for your feedback, it is greatly appreciated. Please note that your feedback will be passed onto the correct department as we are always looking to improve our services.Kind Regards,Front Desk Umira

8/10 不錯哦

Pik Ki

於 2023 年 5 月住了 4 晚

10/10 有夠讚

Ho Man

情侶出遊, 商務旅客, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was my second time stay in this hotel, and I will still choose to stay in this hotel for my next trip in London again. All the staffs were very friendly and helpful, and the room is clean and I got everything I needed. However, I do notice the room decorations start to age and may need some renovations/ maintenance.
於 2023 年 2 月住了 3 晚

8/10 不錯哦

Wai Fun

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 1 月住了 1 晚

4/10 不太好

Mandy

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
Not satisfied have dirt on beds
於 2021 年 12 月住了 2 晚

10/10 有夠讚

arthur，ocean springs

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent except for the shower water gets everywhere and the shower head.
於 2024 年 4 月住了 3 晚
Hugo 於 2024年5月3日回覆
Dear Arthur,Thank you for your feedback. We are happy to hear you enjoyed your overall stay. I will pass your feedback on to the appropriate department. Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

10/10 有夠讚

Noe

喜歡：整潔度、員工素質和住宿環境和硬體
Good place to stay near london best attractions
於 2024 年 4 月住了 5 晚
Hugo 於 2024年5月3日回覆
Dear Noe,Thank you for your feedback. We are happy to see you enjoyed your stay with us. Should you have any questions feel free to contact us.Kind regardsReception Team

8/10 不錯哦

John

情侶出遊
Convient to underground. Easy to access the rest of the city.
於 2024 年 4 月住了 1 晚
Hugo 於 2024年5月3日回覆
Dear John,Thank you for your feedback. We are happy to see you enjoyed your stay with us. Should you have any questions feel free to contact us.Kind regardsReception Team

10/10 有夠讚

Chris

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location and excellent hotel facilities. Close to public transport and supermarket too.
於 2024 年 4 月住了 2 晚
Hugo 於 2024年5月3日回覆
Dear Chris,Thank you for your feedback. We are happy to see you enjoyed your stay with us. Should you have any questions feel free to contact us.Kind regardsReception Team

10/10 有夠讚

Alfonso

喜歡：整潔度、員工素質和住宿環境和硬體
Todo muy bien , muy buena atención de parte de los recepcionistas en especial de Swisse.
於 2024 年 4 月住了 3 晚
Hugo 於 2024年5月3日回覆
Dear Alfonso,Thank you for your feedback. We are happy to see you enjoyed your stay with us. Should you have any questions feel free to contact us.Kind regardsReception Team

6/10 一般般

Chin Nyong

商務旅客, 家庭旅遊
喜歡：員工素質和設施服務
Friendly staff, good location, Sainsbury's right around the corner, convenient. The lobby and the reception area are nice but the actual rooms need some upgrades. Fuzzy TV (wouldn't connect well with YouTube, remote control was not working so well..) Kitchenette was fine and I liked using it but you should bring your own kitchen supplies like dish soap, sponge, etc. (although there was a dishwasher and pods.) There were enough plates and cutlery, which was nice but don't expect enough salt and pepper for cooking. It was good to get our coffee stocked every two days of cleaning services (which wasn't the best) but again, for the buck no complaints.
於 2024 年 4 月住了 6 晚
Hugo 於 2024年5月1日回覆
Dear Chin,Thank you for taking the time to give us feedback. I will pass on your feedback to the appropriate department. In future, items such as salt, pepper, soap and sponges can all be requested at reception and someone can provide this for you.Should you have any questions feel free to contact us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

10/10 有夠讚

Brandi-Jo

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
We stayed here at Marlin Waterloos for 7 days and it was wonderful! They cleaned the room every 2 days, and were super helpful whenever we had questions. The location was incredible. We were a 2 minute walk from a perfect bus stop to get around and less than 10 minute walk to multiple under grand tube stations and railways. It was only 10 minutes or so walk to many great attractions like the London Eye, Big Ben, Westminster Abbey and the Houses of Parliament and many more. Would highly recommend and would definitely stay again.
於 2024 年 4 月住了 7 晚
Hugo 於 2024年5月1日回覆
Dear Brandi,Thank you for your feedback. We are happy to see you enjoyed your stay with us. Should you have any questions feel free to contact us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

10/10 有夠讚

lakshmi

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Situated in the heart of London visiting the tourist attractions were a 15 minute walk and were easily accessible. Location ,location , location. Would have given a 5 rating if breakfast was included.
於 2024 年 4 月住了 5 晚
Hugo 於 2024年5月1日回覆
Dear Iakshmi,Thank you for your feedback. We are happy to see you enjoyed your stay with us. Should you have any questions feel free to contact us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

10/10 有夠讚

Kristen

情侶出遊, 家庭旅遊
喜歡：設施服務
We loved the Marlin Waterloo! Everyone was super friendly and helpful, and it was in a great location within walking distance to so many landmarks. There was also an underground entrance just across the street that made everything else we wanted to see super accessible. We came for the London Marathon, and we would absolutely stay here again.
於 2024 年 4 月住了 5 晚
Hugo 於 2024年5月1日回覆
Dear Kristen,Thank you for your feedback. We are happy to see you enjoyed your stay with us. Should you have any questions feel free to contact us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

8/10 不錯哦

Debra

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 7 晚
Hugo 於 2024年5月1日回覆
Dear Debra,Thank you for your feedback. We are happy to see you enjoyed your stay with us. Should you have any questions feel free to contact us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

10/10 有夠讚

febeke

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location
於 2024 年 4 月住了 5 晚
Hugo 於 2024年5月1日回覆
Dear Febeke,Thank you for your feedback. We are happy to see you enjoyed your stay with us. Should you have any questions feel free to contact us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

8/10 不錯哦

Brenda

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Lovely staff, clean, modern, good.location
於 2024 年 4 月住了 2 晚
Hugo 於 2024年5月1日回覆
Dear Brenda,Thank you for your feedback. We are happy to see you enjoyed your stay with us. Should you have any questions feel free to contact us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

10/10 有夠讚

Jonathan

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very close to Lambert North Bakerloo underground station which you can use to connect with all the other lines to get around central London
於 2024 年 4 月住了 11 晚
Hugo 於 2024年5月1日回覆
Dear Jonathan,Thank you for your feedback. We are happy to see you enjoyed your stay with us. Should you have any questions feel free to contact us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

10/10 有夠讚

Rodolfo，Tampa

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 7 晚
Hugo 於 2024年5月1日回覆
Dear Rodolfo,Thank you for your feedback. We are happy to see you enjoyed your stay with us. Should you have any questions feel free to contact us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

8/10 不錯哦

Theresa

喜歡：整潔度和住宿環境和硬體
Convenient to transportation and dining options.
於 2024 年 4 月住了 5 晚
Marlin Waterloo 於 2024年4月28日回覆
Dear Theresa,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Best RegardsReception Team

10/10 有夠讚

Benjamin

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everthing, overall we had everything we needed.
於 2024 年 4 月住了 5 晚
Hugo 於 2024年4月27日回覆
Dear Benjamin,Thank you for your feedback. We are happy to hear you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsHugoReception Team

10/10 有夠讚

Darius

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Love the Hotel
於 2024 年 4 月住了 1 晚
Hugo 於 2024年4月27日回覆
Dear Darius,Thank you for your feedback. We are happy to hear you enjoyed your stay at Marlin Waterloo.Thank you for choosing to stay at Marlin Waterloo and we hope to see you again soon.Kind regardsReception team

10/10 有夠讚

Gilles，Gatineau

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
All went well
於 2024 年 4 月住了 3 晚
Hugo 於 2024年4月27日回覆
Dear Gilles,Thank you for your feedback. We are happy to hear you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

10/10 有夠讚

Lorrainne，Bartlett

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel! Close to the iconic sights of London and easy to get around.
於 2024 年 4 月住了 5 晚
Hugo 於 2024年4月27日回覆
Dear Lorraine,Thank you for your feedback. We are happy to hear you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo and we look forward to hosting you again.Kind regardsReception Team

6/10 一般般

Claudia

家庭旅遊
喜歡：住宿環境和硬體
不喜歡：設施服務
We had a decent stay and as someone who has travelled frequently, I am surprised it is considered a 4 star hotel. I would think 3 star at best. The first noticeable thing was the smell of the room. Our suite had 2 rooms and bathroom separately. There was a urine/public bathroom smell that lingered no matter if we closed the doors to each room. From a 4 star hotel you would expect the bare minimum of amenties such as disposable tooth brush/combs/razors/qtips… there were only a shower gel set (body/shampoo/conditioner). The room key cards are reused (obviously) but they were kind of dirty and sticky. The staff and service were average to below- our room did not have a phone so we would have to go downstairs to ask for things. When we would use the luggage storage service - its the small things of making you do it all yourself and not helping with our bags ( we had elderly people) The location is convenient- walkable to many attractions but it was the small things that made it 2.5/3 stars at best.
於 2024 年 4 月住了 1 晚
Hugo 於 2024年4月27日回覆
Dear Claudia,Thank you for taking the time to give us feedback. We are sorry to hear your stay was not enjoyable. I will pass on your feedback to the appropriate department and we apologize for any inconvenience caused. Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

8/10 不錯哦

Lionel S

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Proximity to most sites.
於 2024 年 4 月住了 4 晚
Hugo 於 2024年4月27日回覆
Dear Lionel,Thank you for your feedback. Should you have any further questions do not hesitate to ask.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

10/10 有夠讚

Patty

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Large spacious room. Room stocked with amenities. Quiet and comfortable.
於 2024 年 4 月住了 1 晚
NANDA SANA 於 2024年4月23日回覆
Dear Patty, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Your feedback is greatly appreciated. Thank you for choosing Marlin Aparthotel Waterloo! All the Best, Nanda SanaWaterloo Reception waterloo@marlin.com 02039085000

10/10 有夠讚

Zane

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff, great location, good facilities.
於 2024 年 4 月住了 3 晚
Hugo 於 2024年4月27日回覆
Dear Zane,Thank you for your feedback. We are happy to hear you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo and we hope to see you again soon.Kind regardsReception Team

8/10 不錯哦

Heath

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 8 晚
Hugo 於 2024年4月27日回覆
Dear Heath,Thank you for your feedback. Should you have any questions please do not hesitate to ask.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

10/10 有夠讚

Dale，Mission

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The front desk staff were amazing helping an old gal get here theatre tickets on her no data phone. We will definitely stay here again when we come back to London. Our room was large and the kitchen was great.
於 2024 年 4 月住了 6 晚
Nanda Sana 於 2024年4月23日回覆
Dear Dale,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Your feedback is greatly appreciated. Thank you for choosing Marlin Aparthotel Waterloo! All the Best, Nanda SanaWaterloo Reception waterloo@marlin.com 02039085000

10/10 有夠讚

Jonathon

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Location was amazing.
於 2024 年 4 月住了 3 晚
Hugo 於 2024年4月27日回覆
Dear Jonathon,Thank you for your feedback. We are happy to see you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo and we look forward to hosting you again.Kind regardsReception Team

10/10 有夠讚

TERRY

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Easy for transportation
於 2024 年 4 月住了 6 晚
Hugo 於 2024年4月27日回覆
Dear Terry,Thank you for your feedback. We are happy to hear you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo and we look forward to hosting you again.Kind regardsReception Team

10/10 有夠讚

Jason

喜歡：整潔度、員工素質和住宿環境和硬體
It was a great stay
於 2024 年 4 月住了 1 晚
Hugo 於 2024年4月27日回覆
Dear Jason,Thank you for your feedback. We are happy to hear you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo and we look forward to hosting you again.Kind regardsReception Team

8/10 不錯哦

Sandy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Parfait. Rien à redire. Nous avons utilisé la bagagerie. Idéalement placé à quelques minutes à pieds de Big Ben, métro et arrêt de bus à proximité, supérette en bas de l’immeuble.
於 2024 年 4 月住了 3 晚
Hugo 於 2024年4月27日回覆
Dear Sandy,Thank you for your feedback. We are happy to hear you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo and we look forward to hosting you again.Kind regardsReception Team

10/10 有夠讚

Muhammad

喜歡：整潔度、員工素質和住宿環境和硬體
Good
於 2023 年 12 月住了 4 晚
Hugo 於 2024年4月27日回覆
Dear Muhammad,Thank you for your feedback. We are happy to hear you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo and we look forward to hosting you again.Kind regardsReception Team

10/10 有夠讚

Christopher

喜歡：整潔度、設施服務和住宿環境和硬體
Conveniently located property
於 2024 年 4 月住了 1 晚
Hugo 於 2024年4月27日回覆
Dear Christopher,Thank you for your feedback. We are happy to hear you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo and we look forward to hosting you again.Kind regardsReception Team

6/10 一般般

Ken

親子旅遊
喜歡：整潔度
The hotel uses WhatsApp to communicate as there’s no phone in the room. However, it was a slow and inefficient process. Responses were delayed and requests were not fully fulfilled. Our double bed was uncomfortable as it was basically 2 twin matresses put together (not what I would expect from a 4 star hotel). The sofa bed mattress was sagging in various places making it also uncomfortable to sleep. Would say the quality was generally lacking.
於 2024 年 4 月住了 5 晚
Hugo 於 2024年4月27日回覆
Dear Ken,Thank you for taking the time to give us feedback. We are sorry to hear your stay was not enjoyable. I will pass on your feedback to the appropriate department and we apologize for any inconvenience caused.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

10/10 有夠讚

Maria

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Helpful, friendly staff. Hotel is very clean and well presented and rooms are quiet.
於 2024 年 4 月住了 1 晚
Hugo 於 2024年4月27日回覆
Dear Maria,Thank you for your feedback. We are happy to hear you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo and we look forward to hosting you again.Kind regardsReception Team

6/10 一般般

Fernando

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務
The bedroom is too small for a family of 4. The bed was terrible, and the breakfast was not worth it. The staff was really helpful and very kind.
於 2024 年 4 月住了 3 晚
Hugo 於 2024年4月27日回覆
Dear Fernando,Thank you for your feedback. I will pass on your comments to the appropriate department.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

10/10 有夠讚

Barbara

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room was spotless. Staff friendly. Great price. Location was good.
於 2024 年 4 月住了 1 晚
Hugo 於 2024年4月27日回覆
Dear Barbara, Thank you for your feedback. We are happy to hear you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo and we look forward to hosting you again.Kind regardsReception Team

10/10 有夠讚

Mike

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very nice stay. Close to a lot of things but lower marsh area has community feel. Tried the breakfast one Morning was good value for money. Oxhana v nice on reception
於 2024 年 4 月住了 3 晚
Hugo 於 2024年4月27日回覆
Dear Mike,Thank you for your feedback. We are happy to hear you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo and we look forward to hosting you again.Kind regardsReception Team

10/10 有夠讚

Volker

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Sehr schönes Hotel, gut gelegen.
於 2024 年 4 月住了 3 晚
Hugo 於 2024年4月27日回覆
Dear Volker,Thank you for your feedback. We are happy to hear you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo and we look forward to hosting you again.Kind regardsReception Team

8/10 不錯哦

Terry

喜歡：整潔度、員工素質和住宿環境和硬體
Clean, spacious apartment
於 2024 年 4 月住了 1 晚
Hugo 於 2024年4月27日回覆
Dear Terry,Thank you for your feedback. We are happy to hear you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo and we look forward to hosting you again.Kind regardsReception Team

10/10 有夠讚

Jason

於 2024 年 4 月住了 1 晚
Hugo 於 2024年5月1日回覆
Dear Jason,Thank you for your feedback. We are happy to see you enjoyed your stay with us. Should you have any questions feel free to contact us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

8/10 不錯哦

Suthyro

於 2024 年 3 月住了 3 晚
Hugo 於 2024年5月1日回覆
Dear Suthyro,Thank you for your feedback. We are happy to see you enjoyed your stay with us. Should you have any questions feel free to contact us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team

10/10 有夠讚

Carter

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful hotel within a nice walking distance to Big Ben and the London Eye. There is a grocery store a few shops down and the kitchenette made it easy to make our breakfast before some early morning tours. The luggage storage was also very appreciated.
於 2024 年 4 月住了 3 晚
Hugo 於 2024年4月27日回覆
Dear Carter,Thank you for your feedback. We are happy to hear you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo and we look forward to hosting you again.Kind regardsReception Team