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西方套房飯店 - 海德公園的評分

4 out of 5
西方套房飯店 - 海德公園
41 - 51 Inverness Terrace, London, England

評論

8.2

非常好

10 分,有夠讚;1002 則評論中有 411 則" "
8 分,不錯哦;1002 則評論中有 367 則" "
6 分,一般般;1002 則評論中有 142 則" "
4 分,不太好;1002 則評論中有 56 則" "
2 分,很糟糕;1002 則評論中有 26 則" "

8.6/10

整潔度

8.6/10

員工素質

8.0/10

設施服務

8.0/10

住宿環境和硬體

8.0/10

環保程度

評論

4/10 不太好

Man Ki

親子旅遊
不喜歡:設施服務
啲相睇落好grand, 其實唔係。 房間細,似3星。 早餐唔好食
於 2023 年 8 月住了 3 晚
Mohammed 於 2023年8月8日回覆
Dear Man Ki,Thank you for leaving us a review. We are saddened to hear our hotel fell short of your expectation. Our hotel only serves continental breakfast which includes a wide selection. We apologise for any inconvenience caused.We hope we have the opportunity to welcome you back La Suite West.Kind regards,Guest Service Manager

4/10 不太好

KA HUNG

家庭旅遊
不喜歡:員工素質和住宿環境和硬體
Disappointed experience
Hotel undergoing construction, No security, very small room, need to bring alone baggages up and stairs by myself. Location wise acceptable.
於 2022 年 7 月住了 3 晚
LSW 於 2022年7月28日回覆
Thank you for taking the time to leave feedback for us, I am sorry the stay wasn't up to your standard I have passed your feedback to the relevant departments and we'll strive to improve upon ourselves. Kindest Regards. La Suite Management Team

8/10 不錯哦

Lau,Hong Kong

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
nice staff & nice place, good location, near the underground
於 2020 年 1 月住了 4 晚
Gabriela P 於 2020年2月20日回覆
Dear Lau, Thank you kindly for allowing the time to compose a review regarding your excellent experience here at La Suite Hotel. We strive to ensure that your every need is taken care of and I am delighted to hear of how well the team have looked after you. I am delighted to hear that you utilised our excellent location to explore the area and that we provided you with a memorable experience whilst in London. We very much hope to welcome you back to La Suite West Hotel. Kind regards, Gabriela Petrova| Reception Manager

10/10 有夠讚

Suk yee

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 2 晚
Gabriela P 於 2020年2月20日回覆
Dear Suk Yee, Thank you for your review following your stay at La Suite West Hotel. I am delighted to hear of your positive experience and hope that we will have the opportunity to welcome you back to our hotel upon future visits to London. Kind regards, Gabriela Petrova| Reception Manager

6/10 一般般

真實旅客

喜歡:員工素質和客房舒適度
不喜歡:整潔度
牙刷需要收費!牆壁有裂縫,房間味道不佳。但整體尚算可以
於 2019 年 12 月住了 1 晚

4/10 不太好

真實旅客

不喜歡:整潔度、住宿環境和硬體和客房舒適度
房間不乾淨,燈好黑
於 2019 年 10 月住了 5 晚
AY 於 2019年10月29日回覆
Dear Guest, Thank you for your comments. I am so sorry to hear of your experience at La Suite West Hotel. I have shared your comments with the Housekeeping team for their urgent review and do hope that we are able to welcome you again when next in London. I hope we are able to welcome you back to La Suite West Hotel. Kind regards, Aleksandra | Guest Service Manager

8/10 不錯哦

Wesley

喜歡:整潔度、員工素質和住宿環境和硬體
No Luxury hotel and in city center
Please be aware the cost effective room usually in basement. Staffs are friendly and well trained. There was construction in front o hotel, noisy in afternoon and quiet in evening. Only cold AC in room, not suitable for ppl need heater. Manager at reception is excellent, quick respond and thoughtful!!
於 2019 年 9 月住了 2 晚
BP 於 2019年9月28日回覆
Dear Wesley, Thank you for taking the time to review your stay with us here at La Suite West Hotel. I am pleased to hear of how well the team looked after you and I will ensure that your comments are passed to them. We hope to welcome you back to La Suite Hotel upon your future visits to London. Betti | Senior Receptionist

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 5 月住了 7 晚
AY 於 2019年6月6日回覆
Dear Guest, Wonderful to welcome you to La Suite Hotel and I am truly delighted that our team ensured you enjoyed your time at La Suite Hotel. We strive to deliver a home from home to our guests and it sounds like you would agree. It would be a joy to welcome you once again and I look forward to it. Kind regards, Aleksandra|Guest Service Manager

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
地點方便有兩個地鐵站及鄰近海德公園, 早餐抵讚,房間空間感激足夠及整潔, 員工有禮. 因為本人喜歡跑步及行公園所以地點對我嚟講絕對一流.
於 2019 年 1 月住了 5 晚
AY 於 2019年2月15日回覆
Dear Guest, I am incredibly pleased to hear how well the team looked after you, particularly the team, who were elated when informed of your comments this morning. I am delighted to hear that you utilised our excellent location to explore the area and that we provided you with a memorable experience whilst in London. We very much hope to welcome you back to upon your future visits to London. Kind regards, Aleksandra|Guest Service Manager

10/10 有夠讚

Mid,HK

喜歡:整潔度、住宿環境和硬體和客房舒適度
Excellent location! Half min to arrive Bayswater tube, a lot of shops and supermarkets. Hotel is modern with clean room. The breakfast is amazing, it likes semi buffet, I enjoy it sooo much! Highly recommended !
於 2018 年 10 月住了 3 晚
nt 於 2018年11月9日回覆
Dear Mid , thank you very much for your excellent review, we are happy you enjoyed our vegan restaurant, hoping to see you again soon , best regards, Nicoleta Tudor guest relations manager

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel , value for money
Nice hotel with good location. Near to restaurants and subway. the Park nearby is comfortable for leisure walk.
於 2018 年 9 月住了 2 晚
nt 於 2018年10月10日回覆
Dear guest, thank you very much for taking the time to write a review about La Suite West , we are delighted that you enjoyed your stay with us, hoping to have you back again as our guests , kind regards, Nicoleta Tudor guests relations manager

8/10 不錯哦

Ka Hong

喜歡:員工素質、住宿環境和硬體和客房舒適度
Very convenient
Very convenient. 2 mins walk from Bayswater Station.
於 2018 年 7 月住了 5 晚
nt 於 2018年8月1日回覆
Dear Mr. Ka Hong, thank you for your kind feedback , we will be waiting for you to come back soon , best regards, Nicoleta Tudor guest relation manager

6/10 一般般

真實旅客

除了住宿附近環境方便外,真的不要期待⋯
設備沒有4星級該有水準⋯⋯ 我們訂二個相同規格的連通房間,住在2F. 設備確不同。一間有音響,一間沒有⋯問了確定沒有了,因為配備不足使用,房間尺寸小!一個人可以過的走道大小。 半夜1:00都還可以聽見樓上走路嘻鬧,隔音不好! 浴室洗臉台的水管會漏水,通知後也沒辦法即時維修,還說是小問題要我們拿垃圾桶接水or不要使用,還不給換房⋯
於 2018 年 7 月住了 7 晚
nt 於 2018年8月3日回覆
Dear Guest , thank you for your feedback , we are sorry you did not enjoy your stay with us , we can assure you we will try to solve all the issues that you signaled us, have a wonderful day , Nicoleta Tudor guest relation manager

8/10 不錯哦

yunchen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
very close to 2 undergrounds. convenient stores and restaurants are not far.
於 2018 年 5 月住了 5 晚
nt 於 2018年6月6日回覆
Dear Yunchen , thank you very much for your kind review, we will be waiting for you soon at La Suite West , have a lovely day . Nicoleta Tudor Guest relation manager

8/10 不錯哦

Queenie

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 1 月住了 4 晚
Ginka 於 2018年1月20日回覆
Dear Queenie, Thank you for taking the time to review your recent stay at La Suite West Hotel. I was pleased to read that overall you all enjoyed the experience. We look forward to sharing your comments with our team and do hope we have the pleasure of welcoming you back to La Suite West. Kind Regards, La Suite West Hotel

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質和住宿環境和硬體
於 2017 年 12 月住了 5 晚
Ginka 於 2018年1月7日回覆
Dear Guest, Thank you for taking the time to review your recent stay at La Suite West Hotel. I was pleased to read that overall you all enjoyed the experience. We look forward to sharing your comments with our team and do hope we have the pleasure of welcoming you back to La Suite West. Kind Regards, La Suite West Hotel

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Stylish hotel with easy transportation
The area is full of shops, restaurant and stylish boutique hotels. Couple underground stations nearby; very easy to get around.
La Suite Hotel 於 2017年9月1日回覆
Dear Guest, How wonderful to hear of your experience here at La Suite Hotel. It is great that overall you enjoyed your stay with us and that you appreciated our great location. I know that we are lucky to be located just a few minutes form Hyde Park close to Bayswater and Queensway Station. I do hope to have the pleasure of welcoming you back to La Suite Hotel in the nearest future. Kind Regards, La Suite Hotel

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 6 月住了 5 晚
Dear Guest, Thank you for taking to review your visit to La Suite West Hotel. I very much look forward to welcoming you again soon. Kind Regards, Ginka

6/10 一般般

Mark,Hong Kong

喜歡:整潔度和員工素質
不喜歡:客房舒適度
不似預期
離兩個地鐵站都很近, 附近有很多餐廳, 房間在2樓,有電梯, 但在走廊還要上上落落, 非常不便, 而且房間比相片看上去小得多, 隔音差, 床舖整潔但不舒適, 下次會選其他酒店
La Suite West 於 2017年4月12日回覆
亲爱的马克, 首先,感谢您抽出宝贵的时间发表您对酒店的评论。 我们注意到您对房间和走廊的意见。 我们知道,我们很幸运,我们的中心位置靠近海德公园,牛津街购物,当然可以方便地进入附近的地下系统。 我们期待着将来的服务。 亲切的问候, 西西套房

10/10 有夠讚

Mario

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Bella la struttura e molto accogliente e disponibile il personale. Buona la colazione ed ottima la posizione per visitare il centro anche a piedi. Consigliato a famiglie con bambini.
於 2024 年 4 月住了 5 晚
Faycal 於 2024年5月2日回覆
Hello Mario, Thank you for taking the time to post a perfect 5/5 rating regarding your recent visit. We're committed to providing a top hospitality experience and we will share your feedback with other staff members as an opportunity for improvement. We look forward to welcoming you again for your next visit to London. Kind regards, Guest Senior Manager.

10/10 有夠讚

Massimiliano

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Struttura molto bella e comoda perché situata proprio all'uscita della stazione Bayswater della circle. Pulizia top. Stanze tenute bene. Unica pecca forse è lo spazio ristretto dell'area colazione, ma credo che nei periodi caldi sfruttino anche l'esterno e quindi si crei meno coda
於 2024 年 4 月住了 4 晚
Guest Service Manager 於 2024年4月30日回覆
Hello Massimiliano,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be very nice and convenient, especially due to its location right at the exit of the Bayswater station of the Circle line. We're also glad that you appreciated our top cleaning standards and well-kept rooms.We understand your feedback regarding the limited space in the breakfast area, and we appreciate your understanding. During warmer periods, we do indeed utilize the outdoor space to accommodate more guests and reduce waiting times. Thank you for choosing to stay with us, and we hope to welcome you back for another visit in the future.Kind regards,

10/10 有夠讚

Kassandra

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Guest Service Manager 於 2024年4月30日回覆
Hello Kassandra,Thank you so much for your perfect rating! We're thrilled to know that you had a fantastic experience during your stay with us. We look forward to welcoming you back for another wonderful stay!Warm regards,

10/10 有夠讚

Clare

喜歡:住宿環境和硬體
Excellent location. Very close to Kensington gardens, tube locations and convenient shopping
於 2024 年 4 月住了 3 晚
Guest Service Manager 於 2024年4月28日回覆
Hello Clare,Thank you for your feedback! We're thrilled to hear that you enjoyed our hotel's excellent location, which is indeed very close to Kensington Gardens, tube stations, and convenient shopping areas. Providing convenience and accessibility for our guests is one of our top priorities, and we're delighted that we met your expectations in this regard.We hope you had a wonderful time exploring the nearby attractions and amenities, and we look forward to welcoming you back for another enjoyable stay in the future.Kind regards,

8/10 不錯哦

Irene

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nicely appointed hotel but JrSuite a little tight with amount of furniture (double bed, loveseat, 2 chairs and 2 person table for eating) but beds were comfortable Our room was located open to outside so didn’t actually enter hotel except for check in and out. Included mini kitchenette with tea/coffe/hot chocolate service & small refrigerator stocked with water & OJ. The street hotel is on is busy during the day but quiets down after dark. It is located one street over from the Baywater tube station and there are a lot of restaurants on this street. Try Taza for take away if you like Shwarma. Unfortunately, this area is a little less desirable which can bleed over onto the street the hotel resides on. My only complaint about our room was that the service access to outside rooms came up a metal staircase directly under our window & had a metal gate that shared our front step. Everytime someone came up that way you could hear them in the stairs and the gate creaked open & gate latch clanged shut. Fortunately, this didn’t start until after 8 am and was done by the mid afternoon. There is a very nice seating area with an arbor that runs between the front of the building & the street with locked gates that provides a buffer from the street traffic which would be nice to use when the weather cooperates. I never felt unsafe walking around and it has good access to Paddington station should you be using Heathrow Express to LHR.
於 2024 年 4 月住了 3 晚
Guest Service Manager 於 2024年4月28日回覆
Dear Irene,Thank you for sharing your detailed feedback about your recent stay with us. We're glad to hear that you found our hotel nicely appointed and that you appreciated the amenities provided in your Junior Suite, including the mini kitchenette and comfortable beds.We understand your concerns about the noise from the service access to outside rooms, and we apologize for any inconvenience this may have caused. We're pleased that you found our location convenient for accessing the Bayswater tube station and exploring the nearby restaurants.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Kind regards,

8/10 不錯哦

Vanessa

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel overall. The staff was very helpful and accommodating! Close to Hyde Park, shopping, dining, and transportation.
於 2024 年 4 月住了 1 晚
Guest Service Manager 於 2024年4月28日回覆
Dear Vanessa,Thank you for your positive feedback! We're delighted to hear that you had a pleasant stay with us and that you found our hotel to be nice overall. It's great to know that our staff was helpful and accommodating during your visit. Providing excellent service and ensuring our guests have a comfortable experience is our priority.We're also pleased to hear that you enjoyed our hotel's proximity to Hyde Park, shopping, dining, and transportation options. We strive to offer convenience and accessibility to enhance our guests' stay.We hope you had a fantastic time with us, and we look forward to welcoming you back for another enjoyable stay in the future.Kind regards,

10/10 有夠讚

Maria Teresa Cardoso

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved the location
於 2024 年 3 月住了 2 晚
Faycal 於 2024年4月16日回覆
Hello Maria Teresa,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best service. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit to La Suite West. Kind regards, Guest Senior Manager.

4/10 不太好

Heng Seong

喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
One of the staff members during the late night check in was quite impolite and unfriendly. The other staff member who helped us with our luggage was very friendly and helpful though. Rooms are clean but very small and we could not open our luggages in the limited space. Hot water was not available after showering for a while. Furthermore, we were charged a compulsory service fee per room which wasn't mentioned upfront at any point during the booking or check in process. The only positive with this hotel is the location with many shops and cafes within walking distance.
於 2024 年 4 月住了 1 晚
Faycal 於 2024年4月17日回覆
Dear Heng Seong, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Please feel free to reach out to me with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Best wishes, Guest Senior Manager

8/10 不錯哦

Sudhanshu

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location. Easy walk to hyde park and the tube. Staff as great and helpful
於 2024 年 4 月住了 6 晚
Faycal 於 2024年4月16日回覆
Hello Sudhanshu ,Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.kind regards,

10/10 有夠讚

george

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚
Faycal 於 2024年4月16日回覆
Hello George,Thank you so much for your exceptional feedback. We are so happy to see that we win your trust and provide you with the best guest service. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit to La Suite West. Kind regards, Guest Senior Manager.

6/10 一般般

Libby

情侶出遊
喜歡:整潔度和員工素質
Stayed at this hotel twice now, First time was absolutely lovely. This time round was also very nice. lovely staff but had a few problems with tv remote connecting to tv. and bathroom door not being able to shut properly. room was also very warm even tho we turned it down to the lowest. these problems are minor and still had a lovely time wonderful and helpful staff
於 2024 年 4 月住了 3 晚
Guest Service Manager 於 2024年4月14日回覆
Dear Libby,Thank you for returning to La Suite West and we appreciate your kind words and feedback. We're delighted to hear your positive comments about our staff. We appreciate your feedback in regards to the tv remote and the bathroom door and we do apologise for any inconvenience caused. Rest assured these issues will be addressed immediately. We hope to see you soon!Kind regards,

10/10 有夠讚

Graham

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good breakfast and within walking distance of the tube and some landmarks. Room is a good size.
於 2024 年 4 月住了 3 晚
Guest Service Manager 於 2024年4月14日回覆
Hello Graham,Thank you for your feedback! We're delighted to hear that you was satisfied with your room size and that you appreciated our convenient location near two underground stations as well as the close proximity to landmarks. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind regards,

10/10 有夠讚

Eleni

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
There are always loud people hanging outside the building across the street. Not sure why…or what they’re doing there.
於 2024 年 4 月住了 4 晚
Guest Service Manager 於 2024年4月14日回覆
Dear Eleni,Thank you for choosing La Suite West for your stay in London. We do apologise if any inconvenience was caused by the external noise from the building across the street, we hope it did not disturb your time with us. We hope to welcome you back in the near future.Kind regards,

8/10 不錯哦

Mark

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice place, in a very quiet area that lets you forget you’re actually in London. Only negatives were the pillows which weren’t good enough and very slim and you only get 1 pp and the breakfast was just poor. Who has Cajun chicken panini for breakfast? Apart from this it’s was a good place.
於 2024 年 4 月住了 1 晚
Faycal 於 2024年4月10日回覆
Hello Mark, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our top location, being close to two metro stations, and that you found the area quiet yet convenient with everything you needed nearby. We do apologise if the pillows didn’t meet your expectation, I checked the record and I didn’t find a record about this. If you mention it to the staff, they would be more than happy to provide you with extra pillows or suit your needs. Our breakfast menu is continental, including chicken and vegetarian sandwiches recipes, which are perfect for a daily breakfast in many cultures.Best wish,Guest Senior Manager.

6/10 一般般

Cindy

喜歡:員工素質、設施服務和住宿環境和硬體
The room was dark and the bathroom had a smell
於 2024 年 4 月住了 3 晚
Faycal 於 2024年4月10日回覆
Dear Cindy,Thank you for your time to post perfect rating regarding your recent visit, We're committed to providing top hospitality experience and we will share your feedback with other staff member as an opportunity for improvement, we look forward to welcoming you again for your next visit to London. Kind regards, Guest Senior Manager.

8/10 不錯哦

valeria

家庭旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
Siamo stati 3 giorni e la struttura è buona, personale gentile ma la camera ma soprattutto il bagno è davvero minuscolo. Diciamo che per 3 giorni può andare. Non posso dire fosse sporco perché non è così ma direi che la pulizia potrebbe essere un pochino rivista. Al check out abbiamo chiesto di chiamarci un taxi per andare all’aeroporto ma è arrivato un driver privato (la ragazza della reception aveva comunicato che avremmo pagato con carta). Arrivati a LCY ci ha detto che voleva i contanti oppure di lasciare a lui i dati della nostra carta compresa scadenza e cvv, cosa che ovviamente non abbiamo fatto. Allora ha detto che accettava € e ha chiesto 110€. Fortuna che li avevamo! Consiglio di cercarvi il taxi da soli o prendere i mezzi. Nell’insieme buono.
於 2024 年 4 月住了 3 晚
Faycal 於 2024年4月9日回覆
Hello Valeria, Thank you for your feedback. We're delighted that you appreciated the friendly staff and many other aesthetic aspects of our hotel. We note your feedback that the pickup tax was below your expectation and apologize for that. Please note that the taxi company is an independent body, we just facilitate the services for our guests. However, I will pass this comment to they manager in order to improve their services. You are welcome for your next visit and consider adding more conveniences to the experience. Best wishes, Guest Senior Manager.

10/10 有夠讚

Michelle

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 7 晚
Faycal 於 2024年4月9日回覆
Hello Michelle,Thank you for your time to post perfect rating regarding your recent visit, We're committed to providing top hospitality experience and we will share your feedback with other staff member as an opportunity for improvement.we look forward to welcoming you again for your next visit to London. Kind regards, Guest Senior Manager.

10/10 有夠讚

Andrew,Bad Schoenborn

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Klasse Lage nahe zweier Underground Stationen.
於 2024 年 3 月住了 4 晚
Faycal 於 2024年4月9日回覆
Hello Andrew, Thank you for your feedback regarding your recent stay. It's always nice to hear that our valuable guests enjoy their visit. We look forward to welcoming you again for your next visit to London. Kind regards,Guest Senior Manager.

10/10 有夠讚

Miriam

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Sehr schönes Hotel nahe an 2 U-Bahnstationen.
於 2024 年 3 月住了 5 晚
Guest Service Manager 於 2024年4月5日回覆
Dear Miriam,Thank you for your kind feedback! We're thrilled to hear that you enjoyed your stay at our hotel and found it to be very nice. It's great to know that our location near two subway stations was convenient for you during your visit.We hope you had a fantastic time with us, and we look forward to welcoming you back for another enjoyable stay in the future.Kind regards,

6/10 一般般

Anthony,Brooklyn

家庭旅遊
喜歡:員工素質和住宿環境和硬體
The hotel is in a great location and easily accessible via subway with multiple stations close by. The room was clean but the bathroom design needs some work. The sinks never drained properly and there was always water sitting in there.
於 2024 年 3 月住了 5 晚
Guest Service Manager 於 2024年4月4日回覆
Dear Anthony,Thank you for your feedback regarding your recent stay at our hotel. We're delighted to hear that you found our location to be great and easily accessible via subway, with multiple stations close by.However, we apologize for the issues you encountered with the bathroom sinks not draining properly. Please rest assured that we take such matters seriously, and we will address this promptly with our maintenance team to ensure that the issue is resolved and that our guests have a more comfortable experience in the future.We appreciate you bringing this matter to our attention, as guest feedback is valuable to us as we continuously strive to improve our services.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,

10/10 有夠讚

Jamie

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable yet trendy boutique hotel in a nice and relatively quiet area. Very convenient to the Underground station so you can hear a bit of noise from the tube passing but it wasn’t too bad (we were on the first floor so I imagine ground might be a little louder). Bed was comfortable and our daughter slept soundly on the sofa bed). Rooms can be a bit tight for a family with large suitcases but we managed fine with our two young children. Complementary water, juice, cookies were a nice touch as well! Overall a great boutique hotel stay in London.
於 2024 年 3 月住了 3 晚
Faycal 於 2024年4月2日回覆
Hello Jamie, Thank you for your feedback. It's wonderful to hear you enjoyed Lasuite West. We regret any disturbance of tube noise that is really out of our hands. As you know, London is full of underground tube lines. We're committed to providing a top hospitality experience, and we will share your feedback with other staff members as an opportunity for improvement. We look forward to welcoming you again for your next visit to London. Kind regards, Faycal – Guest Senior Manager.

8/10 不錯哦

Richard

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location very clean close to the tube and many amenities
於 2024 年 3 月住了 3 晚
Faycal 於 2024年4月2日回覆
Hello Richard Thank you for your kind words about our hotel's atmosphere and so on We're committed to providing top hospitality experience and we will share your feedback with other staff member as an opportunity for improvement. we look forward to welcoming you again for your next visit to London. Kind regards, Guest Senior Manager.

8/10 不錯哦

Simone

家庭旅遊
喜歡:整潔度、員工素質和設施服務
familienfreundlich, große bequeme Betten, gutes Frühstück, recht ruhig für Central London, * * * * Bad fancy, aber nicht zweckmäßig Zimmer trotz Klimaanlage immer eiskalt
於 2024 年 3 月住了 4 晚
Guest Service Manager 於 2024年3月29日回覆
Dear Simone,Thank you for your feedback regarding your recent stay with us. We're pleased to hear that you found our hotel family-friendly, with large comfortable beds and a good breakfast. We also appreciate your kind words about the quietness of our location, considering it's in Central London.However, we apologize for any inconvenience caused by the temperature in the rooms. Your comfort is our priority, and we regret that the air conditioning did not adequately warm up the rooms during your stay. However, the ac controls are available in the rooms and you can control them to your preference. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Warm regards,

10/10 有夠讚

Alessandra

於 2024 年 3 月住了 3 晚
Faycal 於 2024年4月18日回覆
Hello Alessandra,Thank you so much for taking the time to leave us wonderful feedback (5/5). We’re grateful to see our guests enjoy many aspects at LaSuite. We hope to welcome you back again soon. Kind regards, Guest Senior Manager.

6/10 一般般

Aysha

喜歡:整潔度和員工素質
I had a one nights stay at La Suite West and the location is great, right by a tube station as well as walking distance from Paddington. The staff were super lovely and the room was clean and suited my needs. Unfortunately, I am not sure if it was the area of the second floor I was on, but there was a loud humming/generator type sound from behind the walls that I was not fully aware of until I was trying to sleep, because of this I had a very disrupted night, also due to the thin walls that others have mentioned, I could hear doors banging and loud voices very clearly, so if you are a light sleeper then not great!
於 2024 年 3 月住了 1 晚
Guest Service Manager 於 2024年3月28日回覆
Dear Aysha,Thank you for taking the time to share your feedback with us regarding your recent stay at La Suite West. We're pleased to hear that you found the location convenient and the staff lovely, and that the room met your needs and was clean.However, we apologize for the disturbances you experienced during the night. We understand how important a good night's sleep is. Thank you for choosing La Suite West, and we hope to have the opportunity to welcome you back for a more restful stay in the future.Warm regards,

10/10 有夠讚

Laura

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Guest Service Manager 於 2024年3月27日回覆
Hello Laura,Thank you very much for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay with us. We hope to have the pleasure of welcoming you back again soon!Warm regards,

8/10 不錯哦

Chris

家庭旅遊, 親子旅遊
喜歡:員工素質
Lovely continental breakfast, room was nice but felt very claustrophobic with windows hidden behind wardrobe doors due to terrible view of a dirty wall looking down to the basement
於 2024 年 3 月住了 1 晚
Faycal 於 2024年3月25日回覆
Hello Chris, Thank you for taking the time to post a review of our hotel. We are so happy to hear that you enjoyed your time at LaSuite West. Also, I really appreciate you bringing a few highlights to my attention and I am sorry for that. We will strive to do better as our mission is to provide excellent guest experiences. We look forward to seeing you again in the future. Kind regards, Senior Guest Manager

10/10 有夠讚

Stephanie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was very clean, felt safe, and staff was helpful and friendly. Our stay did not come with the hotel breakfast so the first day we paid for it. The breakfast area was very busy and crowded and what was provided was not worth the price. We chose to eat breakfast away from the hotel for the remainder. I was expecting to have conditioner and washcloths provided but they were not. I had to purchase conditioner from a store around the corner.
於 2024 年 3 月住了 6 晚
Faycal 於 2024年3月25日回覆
Hello Stephanie ,Thank you for your visit. We are so happy to hear that you enjoyed your stay with us. Our staff work hard to give our guests the finest experience possible, so ratings like yours (5/5) are truly rewarding to hear. We'd love to welcome you back soon.Kind regards, Senior Guest Manager

6/10 一般般

JAMES

There is no air circulation in any of the rooms. They seem to be shut off in the winter time. I went downstairs and made a request to have the fan or AC system turned on, and the clerk said he would address the issue. Nothing happened. The room was stuffy, and there was no air circulating in the space at all. If you have any kind of breathing difficulties, avoid this hotel, like the plague.
於 2024 年 3 月住了 2 晚
Faycal 於 2024年3月25日回覆
Dear James, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Kind regards, Senior Guest Manager

10/10 有夠讚

Alison

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My husband and I stayed here for a quick trip to London. The staff was very accommodating and the room was nice and spacious. This is in a perfect location with many walkable restaurants and transportation options. We will definitely stay here again!
於 2024 年 3 月住了 2 晚
Guest Service Manager 於 2024年3月5日回覆
Hello Alison,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you and your husband enjoyed your quick trip to London and had a pleasant stay at our hotel.It's fantastic to know that the staff was accommodating and that you found the room nice and spacious. We're pleased that our location, with its proximity to walkable restaurants and transportation options, added to the convenience of your stay.We appreciate your kind words, and we look forward to the pleasure of welcoming you both back for another enjoyable stay in the future.Warm regards,

10/10 有夠讚

Shelley

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Small, boutique hotel. Spotlessly clean in a nice area near to Kensington Gardens
於 2024 年 3 月住了 1 晚
Guest Service Manager 於 2024年3月5日回覆
Hello Shelley,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at La Suite West.Your comments about our cleanliness and the favorable location near Kensington Gardens are much appreciated. We aim to provide a comfortable and well-maintained environment for our guests, and we're pleased to know that we met your expectations.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,