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倫敦費茲洛伊金普頓飯店 - IHG 旗下飯店的評分

5 out of 5
倫敦費茲洛伊金普頓飯店 - IHG 旗下飯店
1-8 Russell Square, Bloomsbury, London, England

評論

9.2

太棒了

10 分，有夠讚；1004 則評論中有 760 則" "
8 分，不錯哦；1004 則評論中有 152 則" "
6 分，一般般；1004 則評論中有 48 則" "
4 分，不太好；1004 則評論中有 19 則" "
2 分，很糟糕；1004 則評論中有 25 則" "

9.6/10

整潔度

9.4/10

員工素質

9.4/10

設施服務

9.6/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

Yee Ming Jacky

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 3 晚

10/10 有夠讚

Wing Chak

於 2022 年 12 月住了 1 晚

10/10 有夠讚

HSIN CHI

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 10 晚
Fabiola Gonzalez, Guest Services Manager 於 2022年1月8日回覆
Thank you HSIN CHI! Looking forward to welcoming you back soon.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
飯店旁邊就有地鐵站，也有超市藥妝店，機能十分不錯。服務人員都非常專業，有效率。飯店裝潢非常舒適，下次到倫敦會再來的
於 2021 年 12 月住了 1 晚
Fabiola Gonzalez, Guest Services Manager 於 2022年1月8日回覆
Hi Anonymous, thanks for your amazing feedback. We will be thrilled to see you back soon.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
真的非常好的體驗，服務非常迅速，房間可愛舒服，餐廳食物也好吃，下次還會再來住的
於 2021 年 11 月住了 3 晚
Fabiola Gonzalez, Guest Services Manager 於 2022年1月8日回覆
Hi Anonymous, thanks for your amazing feedback. We will be thrilled to see you back soon.

10/10 有夠讚

HUNG TA

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 2 晚
Daniel Healey 於 2020年2月19日回覆
Dear HUNG TA, Thank you for your review, we were delighted to welcome you to Kimpton Fitzroy! We hope to see you again soon. Best Wishes, Daniel Healey Hotel Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice!
Clean room, friendly staff!
於 2020 年 1 月住了 1 晚
Claire Daly 於 2020年1月8日回覆
Thank you for your review of your visit to Kimpton Fitzroy London. I am pleased to read you enjoyed your stay and our team looked after you well! Kindest regards, Claire Daly Assistant Guest Relations Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fantastic
great location, near underground and the British museum. Well designed interior of the hotel.
於 2019 年 12 月住了 5 晚
Claire Daly 於 2020年1月8日回覆
Thank you for taking the time to provide feedback from your recent visit. I am delighted that you enjoyed your stay and appreciated the location of the hotel. I hope to have the pleasure of welcoming you back on your next visit to London. Kindest regards, Claire Daly Assistant Guest Relations Manager

10/10 有夠讚

Juiting

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
非常
於 2019 年 11 月住了 1 晚
Daniel Healey 於 2020年1月5日回覆
Thank you for your wonderful review! It is great to hear that your experience at Kimpton Fitzroy London went above and beyond your expectations. We look forward to welcoming you again very soon Best regards, Daniel Healey Hotel Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
非常滿意的一次住宿
入住四天都非常滿意，離地鐵站很近交通方便，旁邊也有購物商場，下次到倫敦還會入住！
於 2019 年 10 月住了 3 晚
Romyr - Guest Relations 於 2019年11月1日回覆
I am happy that you enjoyed your stay with us. Thank you for your score. Looking forward to welcome you back again in the hotel.

6/10 一般般

Chung Lun

於 2019 年 8 月住了 2 晚

8/10 不錯哦

yan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店硬件不错，有欢迎甜点，中间还给一次，临走还有行李牌纪念品 但是清洁员经常会忘了给我们补充小食，其他很不错
於 2019 年 8 月住了 9 晚
Daniel Healey 於 2019年8月24日回覆
Dear Yan, Thank you for staying with us and leaving this review. I am pleased you enjoyed the amenities provided throughout your stay however am sorry to hear that your tuk box was not always replenished. I do hope we have the pleasure of welcoming you back to the hotel next time you visit London. Best Wishes, Daniel Healey Hotel Manager

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
最好便是套房，空間夠大，而且光猛，不好之處是沒有泳池及特色餐廳，洒店服務員笑容好，Helpful !不好之處，想Late Check out 只可最遲1:00，有時Night flight, 想遲小小去機場，但我住的季節是談淡季
於 2019 年 5 月住了 6 晚
Daniel Healey 於 2019年6月1日回覆
Thank you for taking the time to review your recent visit to Kimpton Fitzroy London. I am so pleased that you had a lovely stay in one of our suites. I am sorry that we could not honor your request for a late check out. We always do our best to accommodate guest requests subject to availability and I am sorry that on this occasion we did not have the availability. I hope we have the pleasure of welcoming you back to the hotel in the future. Kind Regards, Daniel Healey Hotel Manager

10/10 有夠讚

Xin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Todos muy bien
於 2019 年 4 月住了 1 晚
Daniel Healey 於 2019年4月23日回覆
Dear Xin, Thank you for your kind words. I am always delighted to hear that our guests were impressed with the service as well as the quality of the hotel facilities. We all look forward to welcoming you back again soon. Daniel Healey Hotel Manager

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
淋浴間漏水⋯應該是裝修設計問題。唯美中不足之處！房間沒有預想中大。但內裡裝潢漂亮。設備都算齊全。在Russell Square 站旁。從機場搭Piccadilly Line直接可到。
於 2019 年 4 月住了 2 晚
Daniel Healey 於 2019年5月3日回覆
Thank you for your review following your recent visit. I am pleased you had a lovely stay and were appreciative of the décor of our beautiful rooms. I am sorry that there was a problem with your shower and understand our engineering team have since resolved the issue. I hope we have the opportunity to welcome you back soon. Kind Regards, Daniel Healey Hotel Manager

6/10 一般般

Yu Hsien

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
就五星級飯店來說，服務不合格。
請客房服務送刀叉到房間，等了半小時才拿到。櫃檯服務人員很親切。
於 2019 年 3 月住了 1 晚
Paul Walters 於 2019年3月11日回覆
Dear Mr Yu, Thank you for taking the time to share your kind feedback following your visit at Kimpton Fitzroy London. While I appreciate your very positive comments regarding our counter staff, I’m sorry to read that your stay did not meet your expectations in terms of service provided. I have well noted your remarks and I will share and discuss them with the team. Thank you once again for providing this feedback. Best Regards, Paul Walters, General Manager

10/10 有夠讚

Patrick

喜歡：住宿環境和硬體
The hotel building is on a historical site. It is exactly what I expected, with a comfortable pretty room, and excellent service. All the staff were friendly, courteous, and extremely helpful. The location is perfect, facing Russell square, and a street block from Russell Square tube station. This makes it very convenient for travel around London. The breakfast option is worth it - the selection was great. I had a very nice time, and look forward to my next visit.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Peter

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Johanna

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
As a seasoned traveler who frequents high-end hotels and resorts, I must say my recent experience at the Kimpton in London was truly exceptional. From the moment I arrived, the level of attention and customer service exceeded all expectations. As a solo traveler, safety and comfort are paramount, and the staff at went above and beyond to ensure I felt both secure and pampered throughout my stay. One particular highlight was the unexpected upgrade to a suite, which made me feel like royalty in the heart of London. The spacious accommodations and luxurious amenities truly enhanced my experience, making it difficult to leave at the end of my trip. I can confidently say that I would return to London just to stay at Kimpton London again. The impeccable service, attention to detail, and overall atmosphere made it a standout among my travels. If you're looking for a truly memorable and indulgent stay, look no further than Kimpton Fritz in London.
於 2024 年 4 月住了 2 晚

2/10 很糟糕

Theresa

不喜歡：整潔度和住宿環境和硬體
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Naomi

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Judith

喜歡：整潔度、員工素質和住宿環境和硬體
.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Peter

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was great and very helpful at all times. Also liked the hotel interior - very nice lounges and the cafe is very convenient. My only suggestion for improvement would be to make the rooms more friendly for business travelers. For example there was no desk in my room. Also, surprised by how few t.v. stations there were to choose from. All in all, a very good hotel and love the service that Kimpton provides.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Navroop

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Manni

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Blake

喜歡：整潔度、員工素質和住宿環境和硬體
Very nice hotel. We are going back again in a few days.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Judson

喜歡：整潔度、員工素質和住宿環境和硬體
Excellent service
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Carlie

喜歡：整潔度、員工素質和住宿環境和硬體
Nice 5star
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Carlos，New York

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Peter

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Reception staff very efficient and all staff very welcoming. Well appointed hotel and excellent food in the restaurant
於 2024 年 3 月住了 1 晚

10/10 有夠讚

derren，singapore

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Regular visitor having stayed there about 30 times now. Highly recommended
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Eric

於 2024 年 3 月住了 2 晚

10/10 有夠讚

Alexander

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A great hotel with super staff.
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Jonathan

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Pour les sportifs une très belle salle de gym !
於 2024 年 3 月住了 1 晚

10/10 有夠讚

RIE，Wakayama city

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
便利な場所にあり、スタッフも皆さんフレンドリーで丁寧でとても気持ちよく過ごせました。 2泊しましたが、もっと長く宿泊すれば良かったと思いました。
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Francisco

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚

10/10 有夠讚

JONATHAN

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great property
於 2024 年 2 月住了 3 晚

6/10 一般般

Erik-Andre Hulbak

喜歡：整潔度和員工素質
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Jonathan

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 3 晚

10/10 有夠讚

derren，singapore

喜歡：整潔度、員工素質和住宿環境和硬體
My favourite London hotel. Highly recommended. Will be back in 2 months
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Rose

於 2024 年 1 月住了 4 晚

10/10 有夠讚

Sharon

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fantastic stay at the kimpton Fitzroy
We had the most incredible stay overnight for my husband’s surprise 60th birthday The hotel was beautiful enough but Angela in guest relations arranged for balloons, cake, champagne and an upgrade It was just brilliant
於 2024 年 1 月住了 1 晚

10/10 有夠讚

William

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Rudy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 3 晚

10/10 有夠讚

Naz

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Michelle

喜歡：員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Michelle

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Oleg Valeryevich

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 5 晚

2/10 很糟糕

Joung Jin

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
不喜歡：整潔度
Inquiry Regarding Bed Linen Management During Rece
Dear Management, I am writing to express my concerns regarding my recent stay in Room 5** at your hotel from December 28, 2023, to January 2, 2024. We chose your establishment primarily for its reputation for cleanliness and particularly for the high standards of linen maintenance. However, during our 5-night stay, it appeared that the bedding in our room was never changed. We noticed the same marks on the bed linen from our first night persisting until our departure, which suggests that the linens might have been merely tidied up rather than changed. Is it the policy of your hotel not to change the bed linen during a 5-night stay? My wife is particularly sensitive to bedding cleanliness, and this aspect is crucial for us when selecting a hotel. Unfortunately, we were quite disappointed with the management of linen during our stay. I look forward to your response on this matter. Sincerely, JJ . PS I have previously made an inquiry through your official website, but have yet to receive a response. Therefore, I seek your understanding as I contact you through this alternative method. I await your reply.
於 2023 年 12 月住了 5 晚

10/10 有夠讚

Jennifer

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful in every way!
於 2023 年 12 月住了 3 晚