Dear Guest,Thank you for this positive feedback.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to welcoming you back again in the future. Best wishes,Georgios Bilias, Guest Relations Manager

Dear Guest,Thank you for positively reviewing your visit.We are pleased that we were able to meet your expectations.We all hope that we'll be able to welcome you back.Best wishes,Davide Lecca, Guest Relations Manager

亲爱的宾客您好！感谢您选择入住我们酒店！非常遗憾遗憾本次住宿体验未能完全满足您的期待，在此向您表达诚挚的歉意！我们非常重视您的意见与建议，也诚挚希望您能留下更详细的反馈，以便我们不断改善我们的服务，您在入住期间有任何需求也可随时与我们联络，我们定会竭力为您解决！我们诚挚地期待您再次光临，祝您一切顺心！Georgios Bilias, Guest Relations Manager

Dear Kai Chun,Thank you for taking the time to share your review.We regret that your stay fell short of your expectations and would like to extend our apologies for any inconvenience. We appreciate that you have brought this issue to our attention so that we may have it attended to.We hope we can provide you with an improved stay in the future.Kind regards,Davide Lecca, Guest Relations Manager

尊敬的宾客：您好！感谢您选择我们的酒店，非常荣幸能为您服务！ 我们非常感谢您对我们地理位置和性价比的好评！为宾客们提供优质贴心的服务，是我们一向的工作宗旨和工作追求！同时我们也非常抱歉，因为空调问题以及卫生清洁程度，给您带来了不便和困扰，在此我们深表歉意！ 我们会尽快对空调设备进行维修升级。我们也非常重视酒店卫生问题，接下来我们会进一步加强培训，细致做好每一个服务环节来提高工作效率和服务质量，务求让您入住时感受更为舒适整洁的环境，希望您的下一次光临能收获更满意的体验！ 在接下来的工作中我们会多加留意工作细节，真诚期待您的再次光临！祝您天天好心情！ Ms. Govinda Wilczynska, Guest Experience Manager

Dear Kwok Keung, We would like to thank you for sending us your rating. We are glad your stay was enjoyable. We would love to know how we could have improved your experience with us. We hope to have the pleasure of seeing you again in the future. Kind regards, Mr. Ioannis Koletakis, General Manager

Dear Kwok Keung, We would like to thank you for your rating of your recent stay. We are glad that this was to your satisfaction. We would love to know what would have made your stay a perfect one. We look forward to welcoming you again. Best regards, Ms Andriana Kyriakaki, Guest Experience Coordiantor

Dear Chun Wai, We would like to thank you for sending us your rating. We are glad that your expectations were met. We would certainly like to learn more about that in a private message. Best regards, Ms Andriana Kyriakaki, Guest Experience Coordiantor

Dear John,Thank you for such a great review.We are pleased that we were able to meet your expectations.We look forward to a return visit from you in the future.Best wishes,Supriya Rai, Guest Relations Manager

Dear Scott,Thank you for taking the time to review your stay.We are glad to hear that you chose our hotel for your stay in London. However, we regret to learn that your experience was not up to your expectations due to noise disturbance. We understand how this could have impacted your stay, and we apologize for any inconvenience caused.Nonetheless, It is rewarding to know that you found our staff to be excellent; we take pride in offering exceptional service to all our guests.We hope that you will allow us the opportunity to provide you with an improved stay in the future. Best regards,Davide Lecca, Guest Relations Manager

Dear Sebnem, We would like to thank you for this review about your recent experience in our hotel.It brings us immense pleasure to hear that our renovated rooms met your expectations and contributed to a comfortable stay. We are also thrilled that you enjoyed the breakfast and found our restaurant offerings to your satisfaction. We sincerely regret any inconvenience caused by the room cleaning service and are grateful that our reception team could assist promptly with your needs. Providing exceptional service is a priority for us, and your experience will be discussed with our housekeeping team to ensure our high standards are consistently met. Thank you for acknowledging the cleanliness of your room and the overall condition of our hotel. Our team works diligently to maintain a welcoming and pristine environment for all our guests.We hope to welcome you back. Best wishes,Georgios Bilias, Guest Relations Manager

Dear Kwai Ping, Thank you for taking the time to review your stay.We're delighted to hear that you found our staff to be helpful and friendly, as we strive to provide exceptional service for our guests.We regret that you were not informed about the ongoing renovations prior to your check-in. Please accept our sincerest apologies for any inconvenience this may have caused. We understand the importance of setting the right expectations and will review our communication procedures to improve our guest's experience.It's reassuring to note that you were satisfied with our service overall. We continually aim to provide a comfortable and enjoyable stay at ibis London Earls Court. We also take your comments on room cleanliness seriously and will ensure our housekeeping team is aware, as we maintain high standards of cleanliness for all our guests.We are looking forward to welcoming you again. All the best!Georgios Bilias, Guest Relations Manager

Dear Ryan, Thank you for taking the time to review your stay.We are delighted that your stay with us was enjoyable and comfortable and that our team members contributed to making your stay memorable.We are looking forward to welcoming you again. Kind regards,Davide Lecca, Guest Relations Manager

Dear Guest, Thank you for reviewing your recent experience.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back. All the best.Georgios Bilias, Guest Relations Manager

Dear Guest,Thanks for taking the time to review your stay at our hotel.We regret that your stay coincided with one of our busier periods and would like to apologize for any delay with the lifts during your stay. We are delighted that you nevertheless enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We are glad we were able to help start your day off on the right foot with our tasty breakfast buffet.We hope that you will return. Best regards,Georgios Bilias, Guest Relations Manager

Dear Kato,Please accept our sincere thanks for this kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.The entire team looks forward to the pleasure of seeing you again on a future occasion. Best wishes,Supriya Rai, Guest Relations Manager

Dear Anthony,Thank you for taking the time to share your review.We are glad that our location was ideal for your needs and to know that we helped start your day off on the right foot with our tasty breakfast buffet choices.We will be sure to review the points mentioned as we continue to ensure our facilities match our guests' expectations.We hope you will consider staying with us again in the future. Best regards,Supriya Rai, Guest Relations Manager

Dear Julie, We appreciate that you took the time to share your experience with us.It's heartening to hear your appreciation for the cleanliness of our rooms and the exceptional service provided by our team. I will ensure your kind words are passed on to them. Your constructive comments on the hotel condition and room amenities are noted, and while our decor may have a classic touch, we aim for comfort and practicality. We're delighted that these aspects contributed to a positive experience.It would be a pleasure to have you return on a future occasion. Best regards,Supriya Rai, Guest Relations Manager

Dear Martin, Thank you for your feedback.We are pleased to hear that you found our rooms to be clean, comfortable, and well-equipped with modern USB plugs and satisfactory lighting. We regret to hear about the missing amenities and the issues with the TV Bluetooth connections. Please be assured that we are looking into these points to improve our guest experience. We also apologize for any disturbance caused by noise, and we will review our current measures to better insulate against sound. We understand the importance of a peaceful environment and are committed to ensuring our guests have a restful stay.Regarding our breakfast options, we strive to cater to a variety of dietary preferences and will take your comments into consideration as we continue to refine our breakfast offerings. We apologize for any inconvenience caused by our ongoing renovations, and we appreciate your understanding as we work to enhance our facilities. Our team is dedicated to providing the best possible service and we hope that any interaction with our staff was pleasant and met your expectations.We do hope that you will return on another occasion. Best regards,Supriya Rai, Guest Relations Manager

Dear Guest,Thank you for sharing your positive review.We are delighted to hear that our hotel's location proved convenient for your travels and that the cleanliness of our facilities met your expectations. It is always gratifying to know that our guests appreciate the spaciousness of our rooms, as well as the amenities provided.Our team is committed to delivering quality service and ensuring a comfortable stay for each guest, so your recognition of their efforts is highly appreciated.We continuously work to maintain the high standards of ibis London Earls Court and are glad to see this reflected in your review.We would be delighted to welcome you back on another occasion. All the best,Georgios Bilias, Guest Relations Manager

Dear Carolin, Thank you for sharing this feedback about your recent stay.It is wonderful to hear that you enjoyed your stay with us. Your kind words about our team members are truly appreciated and inspire us to continue upholding our high standards of service. However, we are sorry to hear of the issue you faced and regret that we couldn't resolve this at the time. Please accept our apologies for any inconvenience causedWe do hope to welcome you back in the future. Best regards.Davide Lecca, Guest Relations Manager

Dear Thomas,Thank you for taking the time to share your feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again.Best regards,Davide Lecca, Guest Relations Manager

Dear Guest,Thank you for sharing a review.We're genuinely sorry to hear about the inconveniences you experienced during your stay. Our hotel aims to provide a peaceful environment, and we regret any disturbance from the maintenance work despite trying to have minimal impact on our guest's comfort. Please rest assured that the comfort and satisfaction of our guests are our top priorities, and such occurrences are not a reflection of our usual standards. While it's true that we do not offer in-room fridges or microwaves unlike apartment hotels or luxury brands, we strive to provide amenities such as our on-site dining options to cater to our guests' needs. However, to accommodate our guests as much as possible we do offer to store the essentials like medicines in the reception when requested. We hope to welcome you back on future occasions. Best regards,Supriya Rai, Guest Relations Manager

Dear Hugh, Thanks for sharing your point of view.We would like to apologize for any inconvenience you experienced during your stay. The comfort and well-being of our guests are very important to us, so please do not hesitate to make us aware of any discomfort so that we can look for a solution. We hope to have the pleasure of seeing you again in the future.Best wishes,Supriya Rai, Guest Relations Manager

Dear Guest, We appreciate your feedback.We're delighted to hear that you found our staff friendly and helpful, as our team strives to provide the best service possible. It's wonderful to know that our efforts are being recognized. We do apologize for any disturbance you experienced due to noise. Our hotel usually prides itself on offering a peaceful environment, and, unfortunately, this was not the case during your stay. Please rest assured that we continuously work to ensure all guests enjoy a restful experience.We look forward to seeing you again in the future. Kindest regards,Georgios Bilias, Guest Relations Manager

Dear Fang,thank you for taking the time to share your experience at our hotel.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back.Kind regards,Davide Lecca, Guest Relations Manager

Dear Michael, Thank you for your review.We're delighted to hear that you appreciated the quality of our mattresses and found our location convenient for your travels around London. It's also wonderful that our team made a positive impression during your stay.We look forward to welcoming you back.Kind regards,Davide Lecca, Guest Relations Manager

Dear Keiron,Thank you for taking the time to share your positive feedback.It's delightful to hear that our staff made a great first impression. We're also thrilled you found the room to your liking and appreciated the recent upgrades. Knowing that our beds provided you with comfort and that our location offered convenient access to central London is wonderful.We look forward to welcoming you back. Kind regards,Davide Lecca, Guest Relations Manager

Dear Yuichi, Thank you for your feedback.We are sorry to hear that you were disturbed and wish you had let us know during your stay. We are always available to find an immediate solution to any issues as your comfort is a top priority. Nevertheless, we are pleased we could help start your day well with a tasty breakfast.We hope to have the opportunity to welcome you again.Best wishes,Davide Lecca, Guest Relations Manager

Dear James,Thank you for taking the time to review your stay.We appreciate your kind words about our dedicated team members who work hard to ensure that every guest here has a comfortable and memorable stay. We have noted your comment and will be reviewing this with our maintenance team.We hope to welcome you back in the future for an improved stay.Kind regards,Davide Lecca, Guest Relations Manager

Dear Ronny,Thank you for such a positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you again on another occasion.Best wishes,Georgios Bilias, Guest Relations Manager

Dear Wim, Thank you for sharing your feedback following your recent stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We look forward to welcoming you back. Best regards,Supriya Rai, Guest Relations Manager

Dear Erica,Thank you for this feedback on your recent stay.We are glad to know that most aspects of your stay were to your satisfaction. We regret that you experienced some disturbance; please accept our apologies for any inconvenience and know that you can always bring your concerns to our team during your stay, and we will do our best to find a solution.We hope to welcome you back in the future.Best regards,Davide Lecca, Guest Relations Manager

Dear Emma,Thank you for sharing your feedback.We're thrilled to hear that you found our rooms comfortable and clean, and that our beds provided a great night's sleep. It's also wonderful to know that you enjoyed the variety of food offered at our delicious English breakfast. We aim to maintain peace and quiet for our guests, and we're glad that this was the case for you, even with the windows open. While we did have refurbishment activities during your stay, we are pleased that it did not disrupt your visit, as we strive to manage such projects with minimal impact on our guests. The convenience of our luggage storage service is something we're proud to offer, and we're happy it added to the ease of your stay.We hope to have the pleasure of welcoming you back on a future visit. Best wishes,Georgios Bilias, Guest Relations Manager

Dear Anne,Thank you for taking the time to review your stay.We're thrilled to hear that your stay was enhanced by our spacious and modern rooms, especially following an upgrade. Our team takes great pride in maintaining a high standard of comfort for our guests. As we do have ongoing refurbishment work in the building, we are glad to hear that this did not affect your experience.We look forward to welcoming you back in the future.Kind regards,Supriya Rai, Guest Relations Manager

Dear Tobias,Thank you for sharing your review.We are happy that you received friendly service from our team and that we were able to help start your day off on the right foot with our tasty breakfast buffet.We are sorry to hear that you were disturbed and wish you had let us know during your stay. This is not an issue we were aware of, but would have happily investigated.We hope that we can welcome you back in the future. Kindest regards,Georgios Bilias, Guest Relations Manager

Dear Marta,Thank you for taking the time to share your feedback with us.It is a pleasure to know you had an enjoyable stay. We are very sorry for the issue with the water pressure and please rest assured that we have noted your concern and will take this feedback into consideration for the future.We truly hope that you will return for yet another memorable experience. All the best,Georgios Bilias, Guest Relations Manager

Dear Richard,Thank you for sharing feedback about your recent stay.We're delighted to hear you appreciated our hotel's convenient location, close to two tube stations, making it easy for our guests to explore London. We're sorry to hear that the mattress did not meet your comfort expectations. Our goal is to provide a restful night's sleep for all our guests, and we offer a range of rooms with different bedding options to suit various preferences.We hope to welcome you back in the future. Best wishes,Supriya Rai, Guest Relations Manager

Dear Stuart,Thank you for this positive review.It's a pleasure to read you appreciated your stay and the welcome offered by our team.We look forward to seeing you on your next visit.Kind regards,Supriya Rai, Guest Relations Manager

Dear Carl,Thank you for commenting on your stay.We're delighted to hear that you found your room to be clean and tidy, as we pride ourselves on maintaining the highest standards of cleanliness. Our team works diligently to ensure our guestrooms meet your expectations and provide a comfortable stay. While we understand you felt certain areas could benefit from a refresh, please rest assured that we strive to maintain our premises to ensure a pleasant environment for all our guests. We appreciate your feedback as it is essential in our continuous efforts to improve our guest experience.We hope to see you again soon.Best regards,Georgios Bilias, Guest Relations Manager

Dear Luisa,Thank you for taking the time to let us know your opinion of your recent stay.We are thrilled to hear that you found our team extremely friendly and accommodating. Our team works hard to ensure that every guest has a comfortable and enjoyable stay. It's great to know that you appreciated the cleanliness of your room, the hotel's condition, and the level of service provided. We take pride in maintaining a high standard of cleanliness and comfort for our guests.We look forward to welcoming you back for another excellent experience with us. Kind regards,Georgios Bilias, Guest Relations Manager