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倫敦 - 肯辛頓英迪格飯店 - IHG 旗下飯店的評分

4 out of 5
倫敦 - 肯辛頓英迪格飯店 - IHG 旗下飯店
34-44 Barkston Gardens, London, England

評論

9.0

太棒了

10 分，有夠讚；1000 則評論中有 597 則" "
8 分，不錯哦；1000 則評論中有 301 則" "
6 分，一般般；1000 則評論中有 64 則" "
4 分，不太好；1000 則評論中有 25 則" "
2 分，很糟糕；1000 則評論中有 13 則" "

9.2/10

整潔度

9.4/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

8.6/10

環保程度

評論

8/10 不錯哦

Yim ling

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great experience
It was overall a great experience. The location is ideal if you want to live near the museums. The room was spacious and comfortable, and breakfast was delicious. I’m thoroughly pleased and impressed by Hotel Indigo.
於 2021 年 12 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 12 月住了 2 晚
Guest relations Team 於 2019年12月26日回覆
Hello, Thank you for your score of 4/5. We look forward to welcome you back and ensure we make your stay even better to get a 5/5. :)

8/10 不錯哦

MENGEN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
還不錯
於 2019 年 9 月住了 2 晚
Leandra Marshall 於 2019年10月16日回覆
Thank you for taking the time to review us. We always appreciate feedback from our guests. It is our pleasure to make your stay as lovely as possible. We look forward tom hosting you again. Warm regards.

6/10 一般般

WEN HUI

喜歡：整潔度、住宿環境和硬體和客房舒適度
整體算不錯 櫃檯和餐廳人員多多面帶笑容就更棒 一起訂了兩間房希望能夠同樓層
於 2019 年 6 月住了 1 晚
Annalisa 於 2019年7月9日回覆
Hi Wen Hui, Many thanks for the positive feedback. We are looking forward to having you again! Warm regards, Annalisa Guest Relations

6/10 一般般

WEN HUI

喜歡：整潔度、住宿環境和硬體和客房舒適度
整體算不錯只是辦理入住員工態度不友善 我們訂兩間房安排不同樓層一間地下一樓另外一間是1樓 床在廁所出入口 要求換房只說今天房間滿 訂房時已經寫清楚希望兩間在附近同樓層 回答令人不滿意
於 2019 年 6 月住了 2 晚
Annalisa 於 2019年7月9日回覆
Dear WEN HUI, Many thanks for providing your feedback. We are grateful that you've chosen the Hotel Indigo to host you. As always, we wanted nothing more but to ensure your experience turns as positive as possible. I'm sorry that the room and the amenities provided did not meet your expectations. Please if you experience any problem of this kind, inform a member of the staff during your stay as can always find solutions. We are always on the lookout for ways to make your experience memorable. Reviews such as this goes a long way in identifying areas where we can improve. We may not have gotten off the right foot but I'm positive to make it better for your next stay. Thank you for taking the time to let us know about your stay with us. Best regards, Annalisa Guest Relations

8/10 不錯哦

Chi Ming

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 4 月住了 3 晚
Annalisa 於 2019年5月10日回覆
Dear guest, Many thanks for sharing your feedback. We hope to hosting you soon! Warmest regards, Annalisa Guest relations

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 6 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
位置好
酒店位置非常好，地铁中转站旁边。有ms超市，买熟食很方便。酒店旁边有家黎巴嫩餐厅，很好吃。地下层房间有点暗，楼上比较好。
於 2018 年 10 月住了 4 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
No air-conditioned on the first night but the hotel offered us complimentary breakfast and accommodation for the first day. We had to call hotels.com by ourselves and then the staff of hotels.com called the hotel to confirm the refund nd of the first day. We were offered an air-conditioned room at lower ground. Though there were windows but could not be opened. But the room was really big and comfortable. Most importantly, it’s air-conditioned. The staff are all helpful and friendly! The location is good with lots of restaurants nearby and close to the underground.
於 2018 年 7 月住了 6 晚
Louise - Guest relations 於 2018年8月11日回覆
Hey there, Thank you for taking the time to share your experience with us. We truly apologize for our lack of air conditioning. We are glad to read that you loved our helpful staff! We would love to welcome you again soon in the heart of Earl's Court. Warmest regards,

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay
Excellent location, quiet neigborhood, friendly staff! My first time staying at hotel indigo and will surely return again.
Kenji Queva - Front Office Manager 於 2018年2月25日回覆
Hey there! Thanks for taking the time to share you great feedback! So happy to read that you would consider us again! Lets make it happen! All the best, Kenji Queva - Front Office Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 12 月住了 3 晚
Kenji Queva - Front Office Manager 於 2018年1月19日回覆
Hey there! Thanks for the perfect score! Hope to welcome you back. All the best, Kenji Queva - Front Office Manager

10/10 有夠讚

L，Taipei

喜歡：整潔度、員工素質和住宿環境和硬體
close to tube station
the first night i stayed there was a bit noisy, and then we asked to change the room, and the second night was much better.
於 2017 年 12 月住了 2 晚
Kenji Queva - Front Office Manager 於 2018年1月5日回覆
Hi there L, Cheers for the 5 star review! Seems like we managed to get things right after the first night which shows our dedication to our guest enjoying there stay. We hope to welcome you back very soon. Warmest Regards, Kenji Queva - Front Office Manager

10/10 有夠讚

Yuen Lai Anne

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Highly recommend
The hotel is excellent and just 3 min walk to Earl's Court Station. There is a Marks and Spencer Food shop at the opposite side of the street. Really convenient
於 2017 年 8 月住了 4 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 6 月住了 3 晚

8/10 不錯哦

Hsin Lin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
地點離捷運站很近，拖行李有殘障步道非常方便！早餐也非常好吃！
於 2017 年 5 月住了 2 晚

10/10 有夠讚

Hsin Lin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
舒適的飯店
於 2017 年 5 月住了 5 晚

10/10 有夠讚

IAN U

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 5 月住了 5 晚

8/10 不錯哦

Chinshui

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
一樓客房略吵

10/10 有夠讚

CC Wang，Wang

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很舒適的飯店
住8天 離地鐵近 飯店服務貼心 房間在倫敦算大 工作人員態度好 很讚的入住體驗 有機會去倫敦 會再去
Kenji 於 2017年2月21日回覆
Hello CC Wang!, Thanks for sharing your experience. We are all glad that you enjoyed the overall stay and made the most of our ideal location! Hope you will visit us again soon in the near future. Warmest Regards, Kenji Queva - Front Office Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
the price is good for this quality, room is clean
the price is good for this quality, room is clean, just next to underground
General Manager 於 2017年1月31日回覆
Dear Valued Guest, Thank you for taking the time in sharing your 5 star experience with us. We are very happy to see you found the service and quality to your expectations. We hope to welcome you back in the near future. Warmest Regards, Kenji Queva - Front Office Manager

4/10 不太好

Gibson

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I got a premium room and was told that all the premium rooms were in the basement. Further, I was told that if I didn't want to stay in the basement, I would have to take a standard room and get no refund.
於 2024 年 4 月住了 4 晚

8/10 不錯哦

Nele

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Ellen，OAKLAND

於 2024 年 3 月住了 3 晚

10/10 有夠讚

Ellen，OAKLAND

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Hotel Indigo is possibility the perfect quintessential London hotel, updated with every modern comfort a traveler would need or want. Great location in Earl's Court across the street from the Piccadilly line (think airport and central London easy access). Wonderful, welcoming, genuinely hospitable staff. Spacious, quiet, beautifully decorated rooms with a great bed, mini-frig, hot pot, iron, large TV, even robes and slippers. Rain shower and very nice bath products. The site has a breakfast buffet, restaurant, and bar open late. Fast Wi-Fi. Hotel Indigo is going to be my go-to pied-de-terre anytime I am in London.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Jody，Drumheller

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 3 晚

10/10 有夠讚

LOUISE

喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
Great staff , welcoming front desk and wonderful breakfast with lots of options ! We had our dog with us and stayed in a ground floor room which was perfect, everyone was so dog friendly , will definitely recommend !!
於 2024 年 1 月住了 3 晚

10/10 有夠讚

Marc

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Prima gelegen hotel. Mooie buurt. Metro is super handig naar de luchthaven (rechtstreekse verbinding en makkelijk toegankelijk) en verbinding naar centrum is ook prima. Heel aardige staf en leuke bediening bij het ontbijt door Rodger en collega’s.
於 2024 年 1 月住了 4 晚

10/10 有夠讚

Mogens

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 5 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 4 晚

8/10 不錯哦

Angelica

家庭旅遊
喜歡：員工素質和客房舒適度
於 2023 年 12 月住了 3 晚

10/10 有夠讚

Olivier

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hôtel en una zona tranquila , cerca declo que queríamos ver !!
於 2023 年 12 月住了 3 晚

10/10 有夠讚

Marco

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Third time in Indigo Hotel Kensinghton... never disappointed! Maybe some refurbishment needed in the rooms ( details)
於 2023 年 12 月住了 7 晚

6/10 一般般

Jean

商務旅客, 家庭旅遊
於 2023 年 12 月住了 4 晚

8/10 不錯哦

Frode

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
於 2023 年 12 月住了 3 晚

10/10 有夠讚

Carolina

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great Hotel!!! Really comfortable beds 👌💯
於 2023 年 11 月住了 2 晚

8/10 不錯哦

Claire

家庭旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：客房舒適度
於 2023 年 12 月住了 1 晚

6/10 一般般

Casper

情侶出遊
喜歡：設施服務和住宿環境和硬體
不喜歡：員工素質
Beautiful Hotel with room for Improvement. The hotel is elegant and boasts a fantastic location. The staff was friendly and accommodating, contributing to a pleasant atmosphere. Unfortunately, there were some challenges. One significant downside was that the cleaning staff forgot to service our room one night, even though we were out all day. This resulted in that we hade to go the reception to request toilet paper and towels. We also encountered a negative experience during breakfast, where the ordered English breakfast plate with hash browns, did not have hashbrowns delivered. Other customers also asked for it, but after a while the staff got back and said it was sold it. This is fair, but then they should at said that when ordring instead of just leave it out of the plate. Another downside, was after the first cleaning, our basement-level window was widely left open, with it being November and us being out the entire day, we returned to a room temeratur of below 14 degrees. The air conditioning was ineffective and made considerable noise, worst was the last night, were this noises from it forcing us to turn it off. Despite setting target to 24 degrees, it never passed 19 degrees and often colder. Although we raised some these concerns with the staff, and they said they would look into it, we did not hear further. We rate the hotel 3 out of 5 stars. While the hotel has potential and many positive features, we hope that our feedback can contribute to improvement.
於 2023 年 11 月住了 3 晚

8/10 不錯哦

George

團體旅遊, 家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Great location.
於 2023 年 9 月住了 5 晚

10/10 有夠讚

Roy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location, nice hotel Can improve the breakfast
於 2023 年 11 月住了 4 晚

10/10 有夠讚

Michael

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We love the Indigo brand and this one didn't disappoint. Well appointed room, big for London. Breakfast staff very polite and helpful. We would return.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Sofia

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location! Walk or take tube/bus anywhere you’d like. Safe location and lovely shopping dining area. Lots of offerings nearby. Staff was great. Rooms serviced daily and very clean. Breakfast was great, lots of ala cart offerings and hot food service. We’ll definitely try and stay again
於 2023 年 11 月住了 11 晚

8/10 不錯哦

Lord J.F.

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚

8/10 不錯哦

Seiichi

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 7 晚

10/10 有夠讚

Sue

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff at Hotel Indigo Kensington are very friendly and made us feel very welcome. Our room was very large, beautifully decorated and provided everything we needed. The hotel breakfast is delicious and there are so many choices. The location is perfect and steps away from Earl’s Court Tube Station. We were able to easily explore the city. We would stay here again.
於 2023 年 10 月住了 5 晚

8/10 不錯哦

Kenta

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2023 年 10 月住了 3 晚

10/10 有夠讚

Alexandros

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Die Lage des Hotels fanden wir optimal. Von der Underground earls court sind es ca.100 Meter bis zum Hotel.Piccadily und district line verkehren im Minutenrakt und man kommt überall hin.Für das Hotel selbst gibt es nichts auszusetzen.Das Preis Leistungsverhältnis stimmt.Das Frühstück war sehr gut und ausreichend, das Personal super freundlich und zuvorkommend, unser besonderer Dank an Shanel,Roger und Nathan beim Frühstück. Beim nächsten London Besuch kommen wir wieder.
於 2023 年 10 月住了 7 晚

10/10 有夠讚

Edison

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2023 年 10 月住了 1 晚

10/10 有夠讚

John

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Michael

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful hotel with great staff
A beautiful hotel on a quiet street located very close to a Tube station for convenient access to get anywhere in the city. Our room was very clean and and well kept, and the staff were extremely prompt in responding to any request we had. We loved our stay here and would absolutely like to return and recommend it to anyone else.
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Edison

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It's really enjoy stay there