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杜文坎尼扎羅之家飯店的評分

4 out of 5
杜文坎尼扎羅之家飯店
West Side Common, Wimbledon, London, England

評論

8.6

有夠讚

10 分，有夠讚；592 則評論中有 314 則" "
8 分，不錯哦；592 則評論中有 170 則" "
6 分，一般般；592 則評論中有 70 則" "
4 分，不太好；592 則評論中有 25 則" "
2 分，很糟糕；592 則評論中有 13 則" "

9.2/10

整潔度

8.4/10

員工素質

8.6/10

設施服務

8.6/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

ROSA Michelle

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very great service. Helpful staff. Pretty view. I must come again next time!!!!! The staffs are Extremely nice to my kid.

8/10 不錯哦

真實旅客

喜歡：住宿環境和硬體和客房舒適度
Good to be here to enjoy the winblemdon town.
於 2019 年 12 月住了 2 晚
GM 於 2019年12月30日回覆
Dear Anonymous Thank you for taking the time to leave your rating following your stay with us. We hope to see you again very soon in Wimbledon. Kind Regards Emma

10/10 有夠讚

CHUN YAT

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Everything is very good!!! I’m telling the truth!!! It must be one of the best hotel in London.
於 2019 年 11 月住了 3 晚
GM 於 2019年12月3日回覆
Dear Chun Yat Thank you for your amazing comments and rating! We hope to see you again soon. Kind regards Emma

8/10 不錯哦

Hommerin

情侶出遊
喜歡：住宿環境和硬體
Easy acces to train/ bus. Nice park
於 2024 年 3 月住了 3 晚
Reception Team 於 2024年3月28日回覆
Dear HommerinThank you for your recent stay with us and your feedbackWe look forward to welcoming you soon

10/10 有夠讚

David

喜歡：整潔度、員工素質和住宿環境和硬體
Another comfortable stay in this excellent setting with on-site parking. Friendly, helpful staff always make the stay more enjoyable.
於 2024 年 3 月住了 3 晚
Reception Team 於 2024年3月28日回覆
Dear David,Thank you for your lovely reviewWe look forward to welcoming you soon

10/10 有夠讚

Katherine

喜歡：整潔度、員工素質和住宿環境和硬體
Staff were very welcome and accommodating. Location and accommodation fantastic!
於 2024 年 3 月住了 1 晚
Reception Team 於 2024年3月23日回覆
Dear Katherine,Thank you so much for your lovely feedbackWe look forward to welcoming you very soonKind RegardsReception team

10/10 有夠讚

Nicholas

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful setting and room was fantastic.
於 2024 年 3 月住了 1 晚
Reception Team 於 2024年3月20日回覆
Dear Nicholas,Thank you for your recent stay and feedbackWe look forward to welcoming you soon.

10/10 有夠讚

David

喜歡：整潔度、員工素質和住宿環境和硬體
A very attractive and comfortable hotel in a convenient, quiet location on the Common, with courteous, friendly and helpful staff.
於 2024 年 1 月住了 2 晚
Front Office Manager 於 2024年3月7日回覆
Thank you for your review. We look forward to welcoming you back again!

10/10 有夠讚

Clement，Epsom

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
All round excellent hotel.
於 2024 年 1 月住了 1 晚
Front Office Manager 於 2024年3月7日回覆
Thank you!

10/10 有夠讚

DILLSHAD

Excellent location, great service and kind staff
於 2024 年 1 月住了 4 晚
Front Office Manager 於 2024年3月7日回覆
Thank you for your review!

10/10 有夠讚

Cindy

情侶出遊
喜歡：整潔度和員工素質
Fantastic stay. Warm welcome by staff. Thanks Anna from BC :)
於 2024 年 1 月住了 4 晚
Front Office Manager 於 2024年3月7日回覆
Thank you Cindy! We hope you will come back and stay with us again!

10/10 有夠讚

Edward

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Love it
Second time here. Love it.
於 2024 年 1 月住了 1 晚
Cannizaro House, HDV Wimbledon. 於 2024年1月8日回覆
Dear Edward,We were thrilled to review your review. Thank you very much and we hope to welcome you back again soon.Sincerely

10/10 有夠讚

Liberata

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Cannizaro House, HDV Wimbledon. 於 2023年12月30日回覆
Dear Liberata,Thank you very much for your exceptional review of Cannizaro House. We hope to welcome you back again soon.

10/10 有夠讚

Mary

於 2023 年 12 月住了 1 晚
Cannizaro House, HDV Wimbledon. 於 2023年12月22日回覆
Dear Mary,Thank you. We are thrilled you gave us such a great score. See you again soon.Sincerely

10/10 有夠讚

Elizabeth

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Cannizaro House, HDV Wimbledon. 於 2023年12月15日回覆
Dear Elizabeth,Thank you very much for your wonderful review.Best wishes

6/10 一般般

Pippa

喜歡：整潔度和客房舒適度
不喜歡：員工素質
Lovely Hotel, extremely poor service.
A beautiful building that is now a little tired internally and is due a refurbishment, especially in the bar and our bedroom suite (bathroom was fine). The bed and bedding was extremely comfortable. What really lets this hotel down is the service from staff which is such a shame as this is easily sorted with good management! The bar staff were possibly the worst we have ever come across, useless! Breakfast service wasn’t much better but the breakfast itself was good.
於 2023 年 12 月住了 1 晚
Cannizaro House, HDV Wimbledon. 於 2023年12月14日回覆
Dear Pippa,We were disappointed to read your feedback. Although we are not aware of when you were here, we certainly take on board al feedback, which is generally very good when it comes to our service.Sincerely

6/10 一般般

Grace and Brian

於 2023 年 12 月住了 2 晚
Cannizaro House, HDV Wimbledon. 於 2023年12月11日回覆
Dear Grace & Brian,Thank you for your review. Much appreciated.

6/10 一般般

Paresh

喜歡：整潔度
不喜歡：住宿環境和硬體
於 2023 年 12 月住了 1 晚
Cannizaro House, HDV Wimbledon. 於 2023年12月11日回覆
Dear Paresh,Thank you for taking the time to review our hotel.

10/10 有夠讚

Julia

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Friendly staff and a very peaceful place to stay.
於 2023 年 11 月住了 3 晚
Cannizaro House, HDV Wimbledon. 於 2023年11月24日回覆
Dear Julia,Thank you so very much for your great review. We really appreciate it and hope to see you again soon.

10/10 有夠讚

Sharon

於 2023 年 11 月住了 1 晚
Cannizaro House, HDV Wimbledon. 於 2023年12月11日回覆
Dear Sharon,Thank you very much for your review. Hope to see you again soon.

10/10 有夠讚

Jacqueline

於 2023 年 11 月住了 1 晚
Cannizaro House, HDV Wimbledon. 於 2023年11月21日回覆
Dear Jacqueline,Really appreciate your review. Thank you very much.

10/10 有夠讚

Kyle

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Cannizaro House, HDV Wimbledon. 於 2023年11月20日回覆
Kyle, thank you very much for rating our hotel. Its much appreciated.

4/10 不太好

Robert

家庭旅遊
不喜歡：住宿環境和硬體
Arrived 5pm on cold wet November evening. The delux room was stone cold with the heating turned off in both the bedroom and bathroom. Was not informed the aircon in this room only blows cold air even when set to 23c. Turn radiator on in bedroom which made continuous noise so difficult to sleep. Property is tired although bathroom seems recently renovated.
於 2023 年 11 月住了 1 晚
Cannizaro House, HDV Wimbledon. 於 2023年11月20日回覆
Dear Robert, We are sorry to hear that you first impressions did not meet you or our standards. The radiators should have been on in your room on arrival as we have just switched to our winter program. We very much appreciate your feedback and will double check all room radiators.

10/10 有夠讚

Martyn

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Would definitely stay again!
於 2023 年 11 月住了 1 晚
Cannizaro House, HDV Wimbledon. 於 2023年11月14日回覆
We can't wait to see you Martyn.Thank you!

8/10 不錯哦

William

情侶出遊
喜歡：整潔度和住宿環境和硬體
Hotel was very clean. Staff was very friendly, but when they booked us a car to the airport, they failed to tell us that some of the companies they deal with insist on being paid in cash.
於 2023 年 10 月住了 2 晚
Cannizaro House, HDV Wimbledon. 於 2023年11月6日回覆
Dear William,Thank you for your feedback and positive comments. I am sorry if there was any confusion regarding the taxi payment. We always ask for the driver to accept credit card payments. Unfortunately, they will often ask for cash first. There are three different taxi companies that operate in the area. We call all three on behalf of our guests to book the quickest, when asked.

8/10 不錯哦

James

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Cannizaro House, HDV Wimbledon. 於 2023年11月6日回覆
Thank you James!

10/10 有夠讚

Wendy

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Cannizaro House, HDV Wimbledon. 於 2023年11月2日回覆
Dear Wendy, Thank you for your positive review. We really appreciate it. Hope to see you again soon.

10/10 有夠讚

Jonathan

喜歡：住宿環境和硬體
於 2023 年 10 月住了 1 晚
Cannizaro House, HDV Wimbledon. 於 2023年10月31日回覆
Jonathan, thank you for your review. Much appreciated.

8/10 不錯哦

Stephen

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Lovely hotel in a lovely area. However, it's now quite expensive and no porter to assist with luggage. When I arrived I was told the room was on first floor, so I went with all my luggage and couldn't find my room. Returned to reception, to be told the room was down some stairs. Still could not locate the room so returned to reception again to be told they had told me the wrong floor. Even though there were 3 staff at reception, no one offered to show me the room or help with bags. It appears to be an expensive hotel with low level of service options. Surely even a trolley would help. Think i may look for a full service hotel next time as the price would be comparable.
於 2023 年 9 月住了 4 晚
Cannizaro House, HDV Wimbledon. 於 2023年10月17日回覆
Dear Stephen,Thank you for taking the time to provide us with some feedback. We were disappointed to read that you were not given more support upon arrival. We do not have a luggage porter but will always assist guests were possible. We did not fulfill our promise this time. We do hope you will allow us to look after you better next time.

6/10 一般般

Shelley

喜歡：整潔度、員工素質和住宿環境和硬體
Weekend stay
Staff were friendly and accommodating. Food as great.
於 2023 年 10 月住了 1 晚
Cannizaro House, HDV Wimbledon. 於 2023年10月28日回覆
Dear Shelly,Thank you for your positive review.

4/10 不太好

Daniel

商務旅客
不喜歡：員工素質和住宿環境和硬體
Arrived at 9.10 to be told by reception that restaurant was open then to be told it was shut at 9pm. Was offered lounge menu then to be told it was just baguettes Room was tired and old fashioned
於 2023 年 9 月住了 1 晚
Cannizaro House, HDV Wimbledon. 於 2023年10月17日回覆
Dear Daniel,Thank you for taking the time to post your review. I am sorry we were not able to meet your expectations. Our restaurant is open until 10pm everyday, the only exception would be if the restaurant was fully booked, in which case we would still offer you the restaurant menu in the Lounge! Unfortunately, this system does not allow me to check the name or date of stay, so I am unable to verify why you would have been given this information. We do hope you will be able to give us another chance.

6/10 一般般

Andrew

於 2023 年 9 月住了 1 晚
Cannizaro House, HDV Wimbledon. 於 2023年10月17日回覆
Thank you for your review Andrew. We do like feedback. It would be helpful to understand why we did not achieve a higher score from you. Maybe next time!

8/10 不錯哦

Oguzhan

喜歡：整潔度和員工素質
於 2023 年 8 月住了 5 晚
Cannizaro House, HDV Wimbledon. 於 2023年9月6日回覆
Dear Oguzhan, thank you for your review.

6/10 一般般

Catalina

喜歡：整潔度和員工素質
於 2023 年 8 月住了 1 晚
Cannizaro House, HDV Wimbledon. 於 2023年9月5日回覆
Dear Catalina, thank you for posting your review.

10/10 有夠讚

John

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful Hotel with a fantastic team
The hotel is beautiful and set right onto Wimbledon Common, just 5 minute walk into the village. There is plenty of parking, which is a treat when visiting London! The whole staff team were super friendly. The hotel itself is lovely, set in beautiful surroundings and the cleanliness and decor of the rooms were 10/10. We can’t wait to return.
於 2023 年 8 月住了 2 晚
Cannizaro House, HDV Wimbledon. 於 2023年9月5日回覆
Dear John, thank you for your review. We really appreciate it. We hope we get to see you again soon.

10/10 有夠讚

AMY

喜歡：整潔度、員工素質和住宿環境和硬體
Staff was very accommodating. A very quaint friendly hotel. There was a mishap in the booking of our room at the onset but the staff made up for it in spades.
於 2023 年 8 月住了 2 晚
Cannizaro House, HDV Wimbledon. 於 2023年9月5日回覆
Dear Amy, thank you for your review of the hotel and glad we were able to fix the mishap!

10/10 有夠讚

Mutsumi

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
公園に隣接していてとても良い環境です。ウィンブルドン駅からタクシーで5-6分。価格は10ポンドくらいでした。徒歩5分くらいのところに、バブが2軒ありました。
於 2023 年 8 月住了 2 晚
Cannizaro House, HDV Wimbledon. 於 2023年9月5日回覆
Mutsumi san, どうもありがとうございます。

10/10 有夠讚

Sally

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Staff were very helpful and friendly, with my queries and service was excellent, a great stay, thank you
於 2023 年 8 月住了 5 晚
Cannizaro House, HDV Wimbledon. 於 2023年9月5日回覆
Dear Sally, Thank you for your kind words. We hope to welcome you back again soon.

10/10 有夠讚

Catherine

於 2023 年 8 月住了 1 晚
Cannizaro House, HDV Wimbledon. 於 2023年9月5日回覆
Dear Catherine, Thank you for your review

2/10 很糟糕

katie

不喜歡：員工素質
Not a great stay here.. was left for over 45 minutes just waiting in the lobby for someone to give me a key card to my room. No explanation as to why or anything just left there. Ordered breakfast to my room pre paid for. It never arrived and I was there for business and had to leave. I was told I’d receive my refund for my breakfast and an email confirmation with my receipt. That didn’t happen. Wouldn’t stay here again.
於 2023 年 8 月住了 1 晚
Cannizaro House, HDV Wimbledon. 於 2023年9月5日回覆
Dear Katie, Thank you for sharing your feedback. We were disappointed to hear that we had not met our usually high standards. I remember the morning of your departure and the room service waiter was unusually late with this order. We will follow up the refund. If we can persuade you to give us the opportunity to prove your experience was an exception and not the rule. Please let us know.

10/10 有夠讚

JOHN

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Sensational and memorable stay
Sensational, we have stayed here twice before but this time was extra special. Staff extremely helpful and the breakfast is out of this world. We enjoyed having the park to ourselves every morning before it was open to the public. You wont be disappointed so please visit.
於 2023 年 8 月住了 3 晚
Cannizaro House, HDV Wimbledon. 於 2023年9月5日回覆
Dear John, a real pleasure to review and read your feedback. We look forward to welcoming you back again soon.

8/10 不錯哦

Shaun

情侶出遊
喜歡：整潔度、員工素質和設施服務
Great staff and location. Shower wasn’t the best.
於 2023 年 8 月住了 1 晚
Cannizaro House, HDV Wimbledon. 於 2023年9月5日回覆
Dear Shaun, Thank you for your review. Sorry to hear about the shower, which usually generate great feedback. Please let us know what could have been better with is, next time you stay and we'll aim to ensure its perfect.

10/10 有夠讚

Simon

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful room, very spacious, great decor in the bar area and fantastic breakfast freshly made. staff were very helpful and attentive. I would definitely love to stay here again and as it was post Wimbledon the rate was very good for the quality of the hotel. I guess the only comment was, still water in the room not sparkling (which it was) would be preferable (or both) but that is my preference.
於 2023 年 7 月住了 1 晚
Cannizaro House, HDV Wimbledon. 於 2023年9月5日回覆
Dear Simon, Thank you for your positive review. Its great to be able to share these with the team. Choice of Sparkling or Still water, check.

8/10 不錯哦

David

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 2 晚

10/10 有夠讚

Richard

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great location with beautiful surroundings. Really good hotel
於 2023 年 6 月住了 1 晚

6/10 一般般

真實旅客

商務旅客
喜歡：整潔度
Could be better.
The hotel decor itself was tired, not what I expected grom Hotel Du Vin. The bed was comfy and the bathroom clean. No room service/food available on arrival back from a long day. Even in budget hotels Ive been able to get something in my room late. Breakfast - ordered eggs benedict with feild mushroom. Field mushroom was undercooked and very watery. Eggs whites undercooked and the worst, hard toasted sweeter than sweet muffin. It does sit in a very beautiful atea of Wimbledon and a cab into Chelsea is only £40. Wouldn't stay again.
於 2023 年 6 月住了 1 晚

10/10 有夠讚

Cheryl

於 2023 年 6 月住了 1 晚

2/10 很糟糕

Steve

團體旅遊
不喜歡：員工素質、住宿環境和硬體和客房舒適度
Very poor
One particular waiter was so rude, it left me feeling really upset. Table not cleared for 45 minutes after finishing main course, then told too late for desert. Sheet too small for bed. Not tucked in. Woke up on bare mattress. Food poisoning - poorly tummy for two days. Told would contacted by manager. Three days on we've heard nothing. Two rooms for £650 for deeply upsetting experience
於 2023 年 6 月住了 1 晚

10/10 有夠讚

Sabine

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
This is the last of many stays for us in this property ans we stay there every time we come to London and as always the staff is amazing and goes way beyond making us feel at home. We will be back soon!
於 2023 年 6 月住了 8 晚

10/10 有夠讚

David

家庭旅遊
喜歡：整潔度和員工素質
Location was excellent. Staff were amazing! Special shout out to Anna who fixed our minor issue immediately. Some furniture needs a little touch up. Forgot to mention the restaurant is awesome too.
於 2023 年 6 月住了 2 晚