標準客房, 1 張標準雙人床和 1 張沙發床 | 高級寢具、客房內保險箱、書桌、筆電工作空間

倫敦希斯羅 T4 航廈智選假日飯店 - IHG 旗下飯店的評分

3.5 out of 5
倫敦希斯羅 T4 航廈智選假日飯店 - IHG 旗下飯店
Terminal 4, 1 Swindon Road, London Heather, Hounslow, England

評論

8.8

有夠讚

10 分,有夠讚;2256 則評論中有 1354 則" "
8 分,不錯哦;2256 則評論中有 573 則" "
6 分,一般般;2256 則評論中有 187 則" "
4 分,不太好;2256 則評論中有 71 則" "
2 分,很糟糕;2256 則評論中有 71 則" "

9.2/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

9.0/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Loretta

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Easy access, great for short stay
於 2024 年 1 月住了 1 晚

8/10 不錯哦

YUNG-HUA

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Chui Ying Winnie

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
It will be best if a small fridge and cutlery can be provided at the hotel room.
於 2023 年 12 月住了 1 晚

6/10 一般般

CHENWEI

於 2023 年 11 月住了 1 晚

8/10 不錯哦

MAN KIT

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
Helpful and polite staffs. Breakfast is beyond my expectations
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Yeo

於 2023 年 10 月住了 1 晚

10/10 有夠讚

CHUNG FAI

於 2023 年 10 月住了 1 晚

10/10 有夠讚

Tzu Jung

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚

6/10 一般般

Kwong Kay Victor

喜歡:員工素質
於 2023 年 9 月住了 1 晚

10/10 有夠讚

WING FU

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
With walking path to T4,Time to LHR can be managed
Walking Path to T4 is so good for traveler that the time to and from airport various terminals can be easily managed! Very good breakfast was provided and were all included for all guest!
於 2023 年 9 月住了 1 晚

8/10 不錯哦

真實旅客

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚
Mario Goncalves 於 2023年8月23日回覆
Dear Guest,Thank you for your feedback! We're glad to hear that you had a good experience at our hotel. If you have any further comments or suggestions, feel free to let us know. We hope to welcome you back in the future.Best regards,Mario GoncalvesOperations Manager

8/10 不錯哦

Lo Yip

於 2023 年 8 月住了 1 晚
Shaun 於 2023年8月16日回覆
We appreciate your valuable feedback on your recent stay at our hotel. Your insights help us understand our strengths and areas for improvement. Here's our response:We're pleased to hear that you found our hotel to be clean and convenient, especially for early flights. Our close proximity to Terminal 4 and the covered walkway ensures a seamless and stress-free travel experience. We understand the importance of easy access, especially when catching an early flight.It's great to know that our buffet breakfast, starting at 5am, was well-suited for your needs. While we strive to offer a variety of options to cater to different tastes, we're taking note of your feedback regarding the food quality. We are continuously working to enhance our offerings to meet and exceed guest expectations.We apologize that the coffee did not meet your standards. We take your comments seriously and will work on improving the coffee quality to provide a more enjoyable breakfast experience.We're glad to hear that the comfort of our beds met your expectations. A restful night's sleep is essential for our guests, and we're committed to providing a comfortable environment.Thank you for choosing our hotel for your stay, and for sharing your thoughts. Your feedback is invaluable as we strive to continuously enhance our guest experience. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to have the pleasure of hosting you again in the future and providing an even better stay.Warm regards,

8/10 不錯哦

Roger IHsiang

商務旅客
喜歡:整潔度、住宿環境和硬體和客房舒適度
Comfortable room, but no safe
Very comfortable, clean, and business travel friendly room. The restaurant staffs are not as well trained in customer service and how to respond when taking the wrong order. Also, there’s no safe in the room.
於 2023 年 7 月住了 1 晚
Shaun 於 2023年8月7日回覆
We greatly appreciate your feedback regarding your recent stay at our hotel. We're thrilled to hear that you found our rooms to be comfortable, clean, and suitable for business travel. Your comfort and satisfaction are our top priorities.We apologize for any inconvenience you experienced with the restaurant staff. We take your comments seriously and will address this matter with our team to ensure that our staff members are properly trained in customer service and handling situations where an order may be taken incorrectly. Your feedback helps us improve and provide a better experience for all our guests.Regarding the absence of a safe in your room, we understand the importance of security for our guests' belongings. While we currently do not have safes in the rooms, we appreciate your suggestion and will consider it as we continue to enhance our amenities and services.Thank you again for choosing our hotel for your stay and for taking the time to share your thoughts. We value your feedback and hope to have the opportunity to welcome you back in the future, providing an even better experience during your next visit. If there's anything else you'd like to discuss or clarify, please don't hesitate to reach out to us.

10/10 有夠讚

Ka Ying

家庭旅遊
喜歡:客房舒適度
於 2023 年 7 月住了 1 晚
Shaun 於 2023年7月5日回覆
I'm glad to hear that you had a great experience at the hotel with good service! Positive experiences and attentive staff can make a significant difference in a hotel stay. It's wonderful when the hotel staff goes above and beyond to ensure that guests have a comfortable and enjoyable stay.If you have any other feedback or if there's anything else I can assist you with, please let me know!

8/10 不錯哦

Lai Fong Anne

於 2023 年 7 月住了 1 晚
Shaun 於 2023年7月5日回覆
That's fantastic! Having a hotel with a great location can definitely enhance your overall travel experience, as it allows for easy access to nearby attractions, transportation, and amenities. It's also wonderful to hear that the staff at the hotel provided excellent service. Friendly and helpful staff can make a significant impact on your stay, ensuring that you feel welcome and well taken care of throughout your time at the hotel.If there's anything else you'd like to share about your experience or if you have any other questions or requests, please feel free to let me know!

6/10 一般般

Wing Yan

喜歡:員工素質、住宿環境和硬體和客房舒適度
不喜歡:整潔度
於 2023 年 5 月住了 1 晚
Shaun 於 2023年6月2日回覆
Thank you for your wonderful feedback about our hotel. We're delighted to hear that you had a pleasant experience and found our location, comfort, and purpose to be excellent. We strive to provide exceptional service to all our guests,

10/10 有夠讚

KON WAI

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 1 晚
Shaun 於 2023年5月31日回覆
Thank you for your wonderful feedback about our hotel. We're delighted to hear that you had a pleasant experience and found our location, comfort, and purpose to be excellent. We strive to provide exceptional service to all our guests,

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 1 晚
Shaun 於 2023年5月31日回覆
Thank you for your wonderful feedback about our hotel. We're delighted to hear that you had a pleasant experience and found our location, comfort, and purpose to be excellent. We strive to provide exceptional service to all our guests,

6/10 一般般

Xian

家庭旅遊
不喜歡:整潔度、住宿環境和硬體和客房舒適度
一般
酒店房間地毯很髒很舊。早餐10點就結束,過於早了一點。洗手間太小,使用不方便。應該不會再選擇這個酒店。
於 2023 年 5 月住了 1 晚
Shaun 於 2023年5月16日回覆
非常抱歉您在我們的酒店遇到了這些問題。我們對您提到的房間地毯髒亂和陳舊的情況感到遺憾。我們非常重視房間的清潔和維護,並將確保這種情況不再發生。我們會請我們的清潔團隊進一步注意和改善地毯的狀態,以提供更好的住宿體驗。此外,我們也很抱歉早餐時間對您來說太早了。我們會考慮您的反饋,以確定更合適的早餐時間,以便讓每位客人都能充分享受早餐的便利。您提到洗手間太小且不方便使用,我們感到非常遺憾。我們明白洗手間的舒適和便利對於客人的重要性,我們將考慮這一點並盡力改善洗手間的設計和布局,以提供更好的使用體驗。再次感謝您的反饋,我們對您的不滿感到非常遺憾,並且我們會竭盡所能改進我們的服務和設施。如果未來有機會再次為您提供服務,我們將非常樂意能夠改變您對我們酒店的印象。

8/10 不錯哦

Xian

商務旅客
喜歡:整潔度和住宿環境和硬體
Good
Clean and tidy. But the room is too small.
於 2023 年 4 月住了 1 晚
Shaun 於 2023年4月27日回覆
Thank you for choosing to stay with us and for taking the time to provide feedback on your experience. We are glad to hear that you found the room to be clean and tidy. However, we apologize that the size of the room did not meet your expectations.We understand that room size can be a personal preference, and we strive to provide a comfortable and enjoyable stay for all of our guests. While we cannot change the size of the room, we do offer a variety of room types to suit different needs and preferences. Please feel free to inquire about our other room options during your next visit.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.Sincerely,

2/10 很糟糕

Yuan

於 2023 年 4 月住了 1 晚
Shaun 於 2023年4月26日回覆
Thank you for taking the time to post: It is clear that on this occasion we did not reach your expectations and please accept my apologies. Your post has been shared with the management team and any action available to us will be taken moving forward.

8/10 不錯哦

Wai Ming Agnes

於 2023 年 4 月住了 1 晚
Shaun 於 2023年4月24日回覆
I'm glad to hear that you had a positive experience during your stay and that you didn't face any issues. Your comfort and satisfaction are our top priorities, and it's always great to hear when we've achieved that goal.If you have any further feedback or if there is anything we can do to make your future stays even better, please do not hesitate to let us know. We appreciate your business and hope to provide you with another enjoyable stay in the future.

8/10 不錯哦

WAI TONG

於 2023 年 3 月住了 1 晚
Shaun 於 2023年3月10日回覆
Thank you so much for taking the time to share your hotel experience at the hotel We are pleased that you had a good time with us taking advantage of our facilities and praising our dedicated team. We hope to welcome you back in the near future. Regards. Shaun

6/10 一般般

Wan Chi

於 2023 年 2 月住了 1 晚
Shaun 於 2023年3月31日回覆
Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON HEATHROW T4. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Regards Shaun

8/10 不錯哦

G

於 2023 年 1 月住了 1 晚
Shaun 於 2023年1月5日回覆
Thank you for taking the time to review our hotel, , following your recent stay with us. It is wonderful to read how our team were able to create memorable moments to ensure your time here was an unforgettable experience. Your comments will be shared with our team in which they would appreciate to read.Thank you again for choosing the hotel, we look forward to welcoming you back in the future. Regards,

10/10 有夠讚

Mendy

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
雖然只是入住數小時以便乘早機,但登記快速,睡房舒適整潔。原以為5:30 check out,一定未能享受已包含的早餐,但喜出望外地餐廳5:00便營業,方便一眾早機客。早餐款色不多,基本的殼物類、麵包、煙肉腸仔雞蛋等,都可以的。總結是乘早機的好選擇。

4/10 不太好

真實旅客

不喜歡:整潔度和員工素質
於 2022 年 11 月住了 5 晚
Shaun 於 2022年12月28日回覆
Thank you for choosing the Holiday Inn Express London Heathrow T4 and for taking the time to provide feedback about your experience.We would like to start by apologizing to you for the inconveniences you faced during your stay and that we did not meet your expectations.We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 一般般

Thomas

於 2022 年 7 月住了 2 晚

8/10 不錯哦

Lai Chun

於 2022 年 4 月住了 1 晚
Shaun 於 2022年5月3日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Natacha

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Perfect
於 2024 年 4 月住了 2 晚

8/10 不錯哦

ikan

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
It is in T4 very essy to go to othere terminals except T5 that needs two transfers. Nice quiet and clean property, good breakfast as well.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

lizabeth

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We stayed here the first night we arrived, as we were leaving London the next day. Staff were very courteous and helpful and the breakfast is really very good. The room was clean and well-maintained.

6/10 一般般

Jin

家庭旅遊
喜歡:整潔度和設施服務
I think spent a little more to stay in the same location, another hotel: Crown place hotel.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Ninotchka C

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was in terminal 4. Easy to access. The breakfast buffet was plenty and yummy. Will definitely stay there again.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Sandi Shanshan,Calgary

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Super easy acess to T4
於 2024 年 4 月住了 1 晚

8/10 不錯哦

pichai

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
จากสนามบินมาสะดวกดีฟรีด้วยเวลาเข้าลอนดอนก็สะดวกมีให้เลือก2สายชอบมาก
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Kim

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Close and convenient. Complimentary breakfast really nice.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

colleen

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
surprisingly convenient
於 2024 年 4 月住了 1 晚

8/10 不錯哦

John

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This hotel was a quiet clean place to stay, and a very close and convenient place adjacent to Heathrow Terminal 4.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Tippawan,Enid

喜歡:整潔度、員工素質和住宿環境和硬體
I liked the closeness and the ability to walk to the airport terminal.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Suheila

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great overnight stay on a 13 hours layover- conveniently located on terminal 4. Some walking required and trains to return to the airport but overall good.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Laura

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
Restaurant was ridiculously expensive for anything other than breakfast
於 2024 年 4 月住了 1 晚

10/10 有夠讚

David

喜歡:員工素質和住宿環境和硬體
Food was a bit high
於 2024 年 4 月住了 1 晚

6/10 一般般

Sime

情侶出遊
Overall hotel as well as location is exceptional. Food was also great.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Andrew

情侶出遊
喜歡:員工素質和住宿環境和硬體
Rooms are small but adequate. Free breakfast has many options and very good. Check in was quick.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Geoff

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Convenience and quality
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Daniel

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ideal if you need to take an early flight or arrive on a late flight as I did. Well signposted and easy to find from T4 train. Easy check in, decent breakfast, nice view of the terminal from the room for the little time I was there. Highly recommend.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Max

情侶出遊
喜歡:住宿環境和硬體
Cool
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Jennie

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Paul

喜歡:整潔度、員工素質和住宿環境和硬體
Easy access to airport, and underground
於 2024 年 4 月住了 1 晚