It will be best if a small fridge and cutlery can be provided at the hotel room.
Chui Ying Winnie
於 2023 年 12 月住了 1 晚
6/10 一般般
CHENWEI
2023年11月3日
CHENWEI
於 2023 年 11 月住了 1 晚
8/10 不錯哦
MAN KIT
2023年10月21日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
Helpful and polite staffs. Breakfast is beyond my expectations
MAN KIT
於 2023 年 10 月住了 1 晚
8/10 不錯哦
Yeo
2023年10月20日
Yeo
於 2023 年 10 月住了 1 晚
10/10 有夠讚
CHUNG FAI
2023年10月18日
CHUNG FAI
於 2023 年 10 月住了 1 晚
10/10 有夠讚
Tzu Jung
2023年10月5日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Tzu Jung
於 2023 年 10 月住了 1 晚
6/10 一般般
Kwong Kay Victor
2023年9月28日
喜歡:員工素質
Kwong Kay Victor
於 2023 年 9 月住了 1 晚
10/10 有夠讚
WING FU
家庭旅遊
2023年9月7日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
With walking path to T4,Time to LHR can be managed
Walking Path to T4 is so good for traveler that the time to and from airport various terminals can be easily managed!
Very good breakfast was provided and were all included for all guest!
WING FU
於 2023 年 9 月住了 1 晚
8/10 不錯哦
真實旅客
商務旅客
2023年8月23日
喜歡:整潔度、員工素質和住宿環境和硬體
真實旅客
於 2023 年 8 月住了 1 晚
Mario Goncalves 於 2023年8月23日回覆
Dear Guest,Thank you for your feedback! We're glad to hear that you had a good experience at our hotel. If you have any further comments or suggestions, feel free to let us know. We hope to welcome you back in the future.Best regards,Mario GoncalvesOperations Manager
8/10 不錯哦
Lo Yip
2023年8月14日
Lo Yip
於 2023 年 8 月住了 1 晚
Shaun 於 2023年8月16日回覆
We appreciate your valuable feedback on your recent stay at our hotel. Your insights help us understand our strengths and areas for improvement. Here's our response:We're pleased to hear that you found our hotel to be clean and convenient, especially for early flights. Our close proximity to Terminal 4 and the covered walkway ensures a seamless and stress-free travel experience. We understand the importance of easy access, especially when catching an early flight.It's great to know that our buffet breakfast, starting at 5am, was well-suited for your needs. While we strive to offer a variety of options to cater to different tastes, we're taking note of your feedback regarding the food quality. We are continuously working to enhance our offerings to meet and exceed guest expectations.We apologize that the coffee did not meet your standards. We take your comments seriously and will work on improving the coffee quality to provide a more enjoyable breakfast experience.We're glad to hear that the comfort of our beds met your expectations. A restful night's sleep is essential for our guests, and we're committed to providing a comfortable environment.Thank you for choosing our hotel for your stay, and for sharing your thoughts. Your feedback is invaluable as we strive to continuously enhance our guest experience. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to have the pleasure of hosting you again in the future and providing an even better stay.Warm regards,
8/10 不錯哦
Roger IHsiang
商務旅客
2023年8月5日
喜歡:整潔度、住宿環境和硬體和客房舒適度
Comfortable room, but no safe
Very comfortable, clean, and business travel friendly room. The restaurant staffs are not as well trained in customer service and how to respond when taking the wrong order. Also, there’s no safe in the room.
Roger IHsiang
於 2023 年 7 月住了 1 晚
Shaun 於 2023年8月7日回覆
We greatly appreciate your feedback regarding your recent stay at our hotel. We're thrilled to hear that you found our rooms to be comfortable, clean, and suitable for business travel. Your comfort and satisfaction are our top priorities.We apologize for any inconvenience you experienced with the restaurant staff. We take your comments seriously and will address this matter with our team to ensure that our staff members are properly trained in customer service and handling situations where an order may be taken incorrectly. Your feedback helps us improve and provide a better experience for all our guests.Regarding the absence of a safe in your room, we understand the importance of security for our guests' belongings. While we currently do not have safes in the rooms, we appreciate your suggestion and will consider it as we continue to enhance our amenities and services.Thank you again for choosing our hotel for your stay and for taking the time to share your thoughts. We value your feedback and hope to have the opportunity to welcome you back in the future, providing an even better experience during your next visit. If there's anything else you'd like to discuss or clarify, please don't hesitate to reach out to us.
10/10 有夠讚
Ka Ying
家庭旅遊
2023年7月4日
喜歡:客房舒適度
Ka Ying
於 2023 年 7 月住了 1 晚
Shaun 於 2023年7月5日回覆
I'm glad to hear that you had a great experience at the hotel with good service! Positive experiences and attentive staff can make a significant difference in a hotel stay. It's wonderful when the hotel staff goes above and beyond to ensure that guests have a comfortable and enjoyable stay.If you have any other feedback or if there's anything else I can assist you with, please let me know!
8/10 不錯哦
Lai Fong Anne
2023年7月4日
Lai Fong Anne
於 2023 年 7 月住了 1 晚
Shaun 於 2023年7月5日回覆
That's fantastic! Having a hotel with a great location can definitely enhance your overall travel experience, as it allows for easy access to nearby attractions, transportation, and amenities. It's also wonderful to hear that the staff at the hotel provided excellent service. Friendly and helpful staff can make a significant impact on your stay, ensuring that you feel welcome and well taken care of throughout your time at the hotel.If there's anything else you'd like to share about your experience or if you have any other questions or requests, please feel free to let me know!
6/10 一般般
Wing Yan
2023年6月1日
喜歡:員工素質、住宿環境和硬體和客房舒適度
不喜歡:整潔度
Wing Yan
於 2023 年 5 月住了 1 晚
Shaun 於 2023年6月2日回覆
Thank you for your wonderful feedback about our hotel. We're delighted to hear that you had a pleasant experience and found our location, comfort, and purpose to be excellent. We strive to provide exceptional service to all our guests,
10/10 有夠讚
KON WAI
2023年5月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
KON WAI
於 2023 年 5 月住了 1 晚
Shaun 於 2023年5月31日回覆
Thank you for your wonderful feedback about our hotel. We're delighted to hear that you had a pleasant experience and found our location, comfort, and purpose to be excellent. We strive to provide exceptional service to all our guests,
2/10 很糟糕
真實旅客
家庭旅遊
2023年5月29日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2023 年 5 月住了 1 晚
Shaun 於 2023年5月31日回覆
Thank you for your wonderful feedback about our hotel. We're delighted to hear that you had a pleasant experience and found our location, comfort, and purpose to be excellent. We strive to provide exceptional service to all our guests,
Thank you for choosing to stay with us and for taking the time to provide feedback on your experience. We are glad to hear that you found the room to be clean and tidy. However, we apologize that the size of the room did not meet your expectations.We understand that room size can be a personal preference, and we strive to provide a comfortable and enjoyable stay for all of our guests. While we cannot change the size of the room, we do offer a variety of room types to suit different needs and preferences. Please feel free to inquire about our other room options during your next visit.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.Sincerely,
2/10 很糟糕
Yuan
2023年4月24日
Yuan
於 2023 年 4 月住了 1 晚
Shaun 於 2023年4月26日回覆
Thank you for taking the time to post: It is clear that on this occasion we did not reach your expectations and please accept my apologies. Your post has been shared with the management team and any action available to us will be taken moving forward.
8/10 不錯哦
Wai Ming Agnes
2023年4月21日
Wai Ming Agnes
於 2023 年 4 月住了 1 晚
Shaun 於 2023年4月24日回覆
I'm glad to hear that you had a positive experience during your stay and that you didn't face any issues. Your comfort and satisfaction are our top priorities, and it's always great to hear when we've achieved that goal.If you have any further feedback or if there is anything we can do to make your future stays even better, please do not hesitate to let us know. We appreciate your business and hope to provide you with another enjoyable stay in the future.
8/10 不錯哦
WAI TONG
2023年3月8日
WAI TONG
於 2023 年 3 月住了 1 晚
Shaun 於 2023年3月10日回覆
Thank you so much for taking the time to share your hotel experience at the hotel We are pleased that you had a good time with us taking advantage of our facilities and praising our dedicated team. We hope to welcome you back in the near future. Regards. Shaun
6/10 一般般
Wan Chi
2023年2月27日
Wan Chi
於 2023 年 2 月住了 1 晚
Shaun 於 2023年3月31日回覆
Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON HEATHROW T4. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Regards Shaun
8/10 不錯哦
G
2023年1月3日
G
於 2023 年 1 月住了 1 晚
Shaun 於 2023年1月5日回覆
Thank you for taking the time to review our hotel, , following your recent stay with us. It is wonderful to read how our team were able to create memorable moments to ensure your time here was an unforgettable experience. Your comments will be shared with our team in which they would appreciate to read.Thank you again for choosing the hotel, we look forward to welcoming you back in the future. Regards,
Thank you for choosing the Holiday Inn Express London Heathrow T4 and for taking the time to provide feedback about your experience.We would like to start by apologizing to you for the inconveniences you faced during your stay and that we did not meet your expectations.We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
6/10 一般般
Thomas
2022年7月29日
Thomas
於 2022 年 7 月住了 2 晚
8/10 不錯哦
Lai Chun
2022年4月30日
Lai Chun
於 2022 年 4 月住了 1 晚
Shaun 於 2022年5月3日回覆
Thanks for staying with us. We appreciate your feedback!
10/10 有夠讚
Natacha
2024年5月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Perfect
Natacha
於 2024 年 4 月住了 2 晚
8/10 不錯哦
ikan
家庭旅遊
2024年5月2日
喜歡:整潔度、員工素質和住宿環境和硬體
It is in T4 very essy to go to othere terminals except T5 that needs two transfers.
Nice quiet and clean property, good breakfast as well.
ikan
於 2024 年 4 月住了 1 晚
10/10 有夠讚
lizabeth
團體旅遊
2024年5月1日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We stayed here the first night we arrived, as we were leaving London the next day. Staff were very courteous and helpful and the breakfast is really very good. The room was clean and well-maintained.
lizabeth
6/10 一般般
Jin
家庭旅遊
2024年5月1日
喜歡:整潔度和設施服務
I think spent a little more to stay in the same location, another hotel: Crown place hotel.
Jin
於 2024 年 4 月住了 3 晚
10/10 有夠讚
Ninotchka C
情侶出遊, 家庭旅遊
2024年5月1日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was in terminal 4. Easy to access. The breakfast buffet was plenty and yummy. Will definitely stay there again.
Close and convenient. Complimentary breakfast really nice.
Kim
於 2024 年 4 月住了 1 晚
10/10 有夠讚
colleen
情侶出遊
2024年4月30日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
surprisingly convenient
colleen
於 2024 年 4 月住了 1 晚
8/10 不錯哦
John
情侶出遊
2024年4月30日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This hotel was a quiet clean place to stay, and a very close and convenient place adjacent to Heathrow Terminal 4.
John
於 2024 年 4 月住了 1 晚
10/10 有夠讚
Tippawan,Enid
2024年4月30日
喜歡:整潔度、員工素質和住宿環境和硬體
I liked the closeness and the ability to walk to the airport terminal.
Tippawan
於 2024 年 4 月住了 1 晚
10/10 有夠讚
Suheila
2024年4月30日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great overnight stay on a 13 hours layover- conveniently located on terminal 4. Some walking required and trains to return to the airport but overall good.
Suheila
於 2024 年 4 月住了 1 晚
8/10 不錯哦
Laura
情侶出遊
2024年4月29日
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
Restaurant was ridiculously expensive for anything other than breakfast
Laura
於 2024 年 4 月住了 1 晚
10/10 有夠讚
David
2024年4月29日
喜歡:員工素質和住宿環境和硬體
Food was a bit high
David
於 2024 年 4 月住了 1 晚
6/10 一般般
Sime
情侶出遊
2024年4月29日
Overall hotel as well as location is exceptional. Food was also great.
Sime
於 2024 年 4 月住了 1 晚
8/10 不錯哦
Andrew
情侶出遊
2024年4月29日
喜歡:員工素質和住宿環境和硬體
Rooms are small but adequate. Free breakfast has many options and very good. Check in was quick.
Andrew
於 2024 年 4 月住了 1 晚
10/10 有夠讚
Geoff
2024年4月29日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Convenience and quality
Geoff
於 2024 年 4 月住了 1 晚
10/10 有夠讚
Daniel
2024年4月28日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ideal if you need to take an early flight or arrive on a late flight as I did. Well signposted and easy to find from T4 train. Easy check in, decent breakfast, nice view of the terminal from the room for the little time I was there. Highly recommend.