住宿正面 (夜晚)

肯辛頓希頓概念飯店的評分

3 out of 5

評論

7.8

不錯哦

10 分,有夠讚;216 則評論中有 72 則" "
8 分,不錯哦;216 則評論中有 71 則" "
6 分,一般般;216 則評論中有 42 則" "
4 分,不太好;216 則評論中有 21 則" "
2 分,很糟糕;216 則評論中有 10 則" "

7.8/10

整潔度

8.6/10

員工素質

7.2/10

設施服務

7.0/10

住宿環境和硬體

8.0/10

環保程度

評論

8/10 不錯哦

Ka Lun

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 5 晚
Reception 於 2023年7月26日回覆
Hello Anna!Thank you so much for review!We are really happy that you choose our hotel!We're looking forward to seeing your next time!

10/10 有夠讚

David

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were polite and efficient only stayed one night to visit Royal Albert Hall although I enjoyed the stay
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Joy

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Jemma

家庭旅遊
喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
Elevator wasn’t working during our stay which was a real pain. Other than that a lovely hotel.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Bernice

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Safe,quiet,very close to Tube and staff were professional & helpful. We enjoyed the area very much.
於 2024 年 3 月住了 5 晚
Bella 於 2024年4月12日回覆
Dear Bernice,Thank you for sharing your experience with us! We're delighted to hear that you found our hotel to be safe, quiet, and conveniently located near the Tube. Providing a peaceful and secure environment for our guests is a top priority, and we're glad that you felt comfortable during your stay.It's wonderful to know that our staff were professional and helpful throughout your visit. Ensuring that our guests have a pleasant and memorable experience is something we take great pride in.We're thrilled that you enjoyed the area surrounding our hotel as well. London has so much to offer, and we're glad that you were able to explore and make the most of your time here.If you ever find yourself back in the area, we'd love to welcome you back for another enjoyable stay. If there's anything else we can do to enhance your experience, please don't hesitate to reach out.Warm regards,BellaDuty Manager

10/10 有夠讚

Cheryl

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Sasha 於 2024年4月3日回覆
Dear Cheryl,We appreciate your feedback and looking forward to welcoming you in our hotel again.

8/10 不錯哦

Dana

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Sasha 於 2024年4月3日回覆
Dear Dana, We appreciate your feedback and looking forward to welcoming you in our hotel again.

10/10 有夠讚

Jon

於 2024 年 2 月住了 1 晚
Sasha 於 2024年4月3日回覆
Dear Jon, We appreciate your feedback and looking forward to welcoming you in our hotel again.

8/10 不錯哦

NANAKO

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
アールズコート駅に近く、立地は抜群。駅前にカフェもあるので朝ごはんにも困らない。部屋は清潔でしたが、ちょっと狭いかな。部屋の壁が薄いのか隣の部屋の声が丸聞こえでした。
於 2023 年 12 月住了 4 晚
Joy Palmer - Senior Guest Service Manager 於 2024年2月15日回覆
Dear Nanako,Thank you for sharing your feedback with us. We are delighted to hear that you appreciated our prime location near Earl’s Court station and the convenience of having a café nearby for breakfast.We are also pleased to know that you found our rooms clean. However, we regret to hear about your concerns regarding the room size and soundproofing. We strive to provide comfortable accommodations for all our guests and your feedback is invaluable in helping us improve.We will certainly look into the issues you’ve raised and explore possible solutions. We hope to have the opportunity to welcome you back in the future for a more satisfying stay.

10/10 有夠讚

caroline

於 2024 年 2 月住了 1 晚
Sasha 於 2024年2月9日回覆
Dear Caroline,Thank you for your feedback! We are always welcome you back in our hotel.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 4 晚
Sasha 於 2024年2月9日回覆
Dear Guest,Thank you for your feedback! We always welcome you back in our hotel!

10/10 有夠讚

anthea

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Will def stay again.
Easy check in. Great reception staff - friendly & attentive. Earls Court tube station very close. Shops restaurants nearby. Very clean and tidy hotel. Bar facility, comfy reception area, wifi, work desk.
於 2024 年 1 月住了 3 晚
Sasha 於 2024年2月3日回覆
Dear Anthea,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that your check-in process was easy and that you found our reception staff to be friendly and attentive. It's fantastic to know that our proximity to Earls Court tube station, nearby shops, and restaurants contributed to your convenience.We appreciate your kind words about our clean and tidy hotel, as well as the facilities such as the bar, comfy reception area, wifi, and work desk. Providing a comfortable and welcoming environment is a top priority for us, and we are delighted to hear that we met your expectations.If your travels bring you back to the area, we would be honored to welcome you again. Thank you for choosing our hotel, and we look forward to hosting you in the future.Warm regards,

8/10 不錯哦

IFAN GARI

商務旅客
Convenient and reasonably priced
Good proximity to Earls Court tube station - plenty of pubs, places to eat and amenities around
於 2024 年 1 月住了 2 晚
Sasha 於 2024年2月2日回覆
Dear Ifan,Thank you for your positive review! We're thrilled to hear that you found our location convenient, especially with the proximity to Earls Court tube station. It's great to know that you enjoyed the abundance of pubs, dining options, and amenities in the area.We strive to provide a convenient and enjoyable experience for our guests, and your feedback is truly appreciated. If there's anything specific you loved or any suggestions you have for improvement, please feel free to share. We look forward to welcoming you back in the future, and thank you for choosing our establishment.Kind regards,

10/10 有夠讚

James

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Overnight stay for a football match
I chose the Heeton Concept hotel mainly because of its location which was a short walk to many amenities including pubs, restaurants takeaways and a short walk to the tube at Earls court. District and Picadilly lines which was ideal for travelling to Fulham for the football. The front of house staff were very friendly, welcoming anf helpful.The hotel seems quite dated but was clean comfortable and had everything we needed for our short stay , would definitely visit again.well done everyone 👏👏
於 2024 年 1 月住了 1 晚
Sasha 於 2024年2月1日回覆
Dear James,Thank you for taking the time to share your experience! We're thrilled to hear that our location, close to various amenities and public transportation, met your expectations. Your kind words about our friendly and helpful front-of-house staff are greatly appreciated.We understand your observation about the hotel's appearance, and we're glad that despite its dated look, you found it clean, comfortable, and well-equipped for your short stay. Your positive feedback encourages us to continue delivering excellent service.We look forward to welcoming you back on your next visit, and we appreciate your recognition. Well done everyone indeed! If there's anything specific you'd like us to improve or any preferences for your next stay, please feel free to share. Safe travels!Warm regards,

2/10 很糟糕

Matthew

於 2024 年 1 月住了 1 晚
Sasha 於 2024年2月1日回覆
Thank you for your feedback! We appreciate you staying in our hotel.Regards,

10/10 有夠讚

Léa

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Très bien situé 35 personnels très accueillants
於 2024 年 1 月住了 3 晚
Sasha 於 2024年2月1日回覆
Thank you for your feedback! We appreciate you staying in our hotel! Regards,

10/10 有夠讚

Jaime Emir

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Sasha 於 2024年2月1日回覆
Thank you for your feedback! We appreciate you staying in our hotel! Regards,

10/10 有夠讚

Laura Natalia

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 6 晚
Sasha 於 2024年1月17日回覆
Thank you for your feedback! We appreciate your staying in our hotel.Regards,

8/10 不錯哦

Alan

於 2024 年 1 月住了 1 晚
Sasha 於 2024年1月12日回覆
I appreciate the time and effort you took to provide feedback. It means a lot to our hotel.Regards,

10/10 有夠讚

Alan

於 2024 年 1 月住了 2 晚
Joy Palmer - Senior Guest Service Manager 於 2024年1月13日回覆
Dear Alan,Thank you for your perfect score review. We are thrilled to hear that you had an excellent stay at our hotel.Your satisfaction is our top priority and knowing that we were able to meet your expectations is the best reward we could ask for.We look forward to welcoming you back for another wonderful stay in the future.

8/10 不錯哦

Crystal Onolia

喜歡:整潔度和員工素質
於 2023 年 11 月住了 5 晚
Sasha 於 2024年1月12日回覆
I appreciate the time and effort you took to provide feedback. It means a lot to our hotel.Regards,

6/10 一般般

Gulfiya

於 2024 年 1 月住了 3 晚
Sasha 於 2024年2月1日回覆
Thank you for your feedback! We appreciate you staying in our hotel! Best regards,

6/10 一般般

Filippa

於 2024 年 1 月住了 2 晚
Sasha 於 2024年1月12日回覆
I appreciate the time and effort you took to provide feedback. It means a lot to our hotel.Regards,

8/10 不錯哦

Jessica

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Okay. Bett hart.
於 2024 年 1 月住了 1 晚
Sasha 於 2024年1月12日回覆
I appreciate the time and effort you took to provide feedback. It means a lot to our hotel.Regards,

8/10 不錯哦

Abbie

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Sasha 於 2024年1月12日回覆
I appreciate the time and effort you took to provide feedback. It means a lot to our hotel.Regards,

6/10 一般般

Tetuionoarii

家庭旅遊
喜歡:整潔度、員工素質和設施服務
於 2023 年 12 月住了 4 晚
Sasha 於 2024年1月12日回覆
I appreciate the time and effort you took to provide feedback. It means a lot to our hotel.Regards,

10/10 有夠讚

Maé

於 2023 年 12 月住了 4 晚
Joy Palmer - Senior Guest Service Manager 於 2024年1月13日回覆
Dear Mae,Thank you for your perfect score review. We are thrilled to hear that you had an excellent stay at our hotel.Your satisfaction is our top priority and knowing that we were able to meet your expectations is the best reward we could ask for.We look forward to welcoming you back for another wonderful stay in the future.

10/10 有夠讚

Claudia

於 2023 年 12 月住了 2 晚
Sasha 於 2024年1月5日回覆
Dear Claudia,Thank you for your feedback! We appreciate you staying in our hotel.

8/10 不錯哦

Mohammed-Nur

團體旅遊
喜歡:整潔度、員工素質和設施服務
於 2023 年 12 月住了 5 晚
Sasha 於 2024年1月5日回覆
Dear Claudia,Thank you for your feedback! We appreciate you staying in our hotel.

10/10 有夠讚

Irene

於 2023 年 12 月住了 5 晚
Sasha 於 2024年2月1日回覆
Thank you for your feedback! We appreciate your staying in our hotel.Regards,

10/10 有夠讚

Navjeevan

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Sasha 於 2023年12月30日回覆
Thank you for your feedback! We appreciate you staying with us!Regards,

8/10 不錯哦

Hilde

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Goede prijs/kwaliteit, goede ligging, vriendelijk onthaal. We yadden een familiekamer, net gepast voor 3 volwassenen.
於 2023 年 12 月住了 4 晚
Sasha 於 2023年12月27日回覆
Dear Hilde,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our hotel to offer a good price/quality ratio and that the location met your expectations. It's wonderful to know that you enjoyed a friendly welcome, as providing excellent customer service is one of our top priorities.We're pleased that the family room accommodation suited the needs of three adults. If there are any specific aspects of your stay that stood out or any suggestions you may have for improvement, we would love to hear more. Our goal is to consistently provide a comfortable and enjoyable experience for all our guests.Once again, thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.Best regards,

8/10 不錯哦

Sara

團體旅遊
喜歡:整潔度和員工素質
於 2023 年 12 月住了 3 晚
Sasha 於 2023年12月24日回覆
Thank you for your feedback! We appreciate your staying in our hotel! Regards,

10/10 有夠讚

Francisco Javier

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Being so close to earl's court underground station made it extremely easy for us to explore the city
於 2023 年 12 月住了 3 晚
Sasha 於 2023年12月24日回覆
Thank you for your feedback! We appreciate your staying in our hotel! Regards,

10/10 有夠讚

Melanie

喜歡:員工素質和住宿環境和硬體
於 2023 年 12 月住了 3 晚
Sasha 於 2023年12月20日回覆
Thank you for choosing our hotel and for your rating! Regards,

10/10 有夠讚

Renate

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfekt hotell for overnatting i London dersom du ikke skal oppholde deg på rommet. Gode senger, stille og rolig område, men litt lang fra byen. Aircondition på rommet. Nyoppusset bad.
於 2023 年 12 月住了 1 晚
Sharmila 於 2023年12月16日回覆
Dear Guest,Thank you for taking the time to share your experience with us. We’re delighted to hear that you found our hotel perfect for an overnight stay and appreciated the comfort of our beds, the tranquillity of our location, the air conditioning in the room, and our newly renovated bathrooms.We understand that our location might be a bit far from the city for some guests, and we appreciate your feedback. We continually strive to improve our guest experience and your comments are invaluable.We hope to welcome you back in the future. Thank you once again for your kind words.Best Regards,Sharmila@Reception

10/10 有夠讚

Carlos

於 2023 年 12 月住了 3 晚
Sasha 於 2024年1月4日回覆
Thank you so much for your kind words! We're delighted to hear you had a great experience. We look forward to welcoming you back soon.Best regards,

10/10 有夠讚

Ernesto

於 2023 年 12 月住了 2 晚
Sharmila 於 2023年12月14日回覆
Thank you for your feedback.We look forward to welcoming you back in the future.

10/10 有夠讚

JUNKO

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Sharmila 於 2023年12月14日回覆
Thank you for you Feedback.We look forward to welcoming you back in the future.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Super séjour
Super séjour, hôtel très bien situé à 2 pas d’une station de métro, beaucoup de composites autour, la rue est très calme. Le personnel est accueillant et arrangeant, l’hôtel est beau et facile d’accès. Si je devais donner un point négatif : beaucoup de condensation dans la chambre, surtout quand il pleut à l’extérieur… Sinon rien à dire je recommande !
於 2023 年 12 月住了 4 晚
Sasha 於 2023年12月13日回覆
Dear Guest,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and found our hotel's location, amenities, and staff to be to your satisfaction.Your feedback about the condensation in the room is duly noted, and we apologize for any inconvenience this may have caused. Rest assured, we will investigate this matter to ensure it is addressed promptly. Our commitment is to provide a comfortable and enjoyable stay for all our guests, and your insights are invaluable in helping us achieve that goal.We genuinely appreciate your recommendation and hope to have the pleasure of welcoming you back on your future travels. Once again, thank you for choosing our hotel, and we look forward to serving you again soon!Warm regards,

10/10 有夠讚

Emma

於 2023 年 12 月住了 2 晚
Sasha 於 2023年12月13日回覆
Thank you for your feedback! We are appreciate staying in our hotel!

6/10 一般般

Ida

家庭旅遊
喜歡:員工素質和住宿環境和硬體
不喜歡:整潔度
Ok -
Helt ok. Renholdspersonalet ga oss for få håndklær og tok ikke med det skitne ut. I tillegg lot de døren til rommet vårt stå åpen slik at hvem som helst kunne ha gått inn på rommet, vi var sent tilbake så dette var litt ekkelt å oppdage etter mange timer. Harde senger. Ellers var hotellet veldig godt plassert og det fungerte greit for oss.
於 2023 年 12 月住了 3 晚
Bella 於 2023年12月10日回覆
Dear Ida,Thank you for taking your time and leave us a review.We regret the fact that you had a bad experience regarding our housekeeping team. At Heeton, we take seriously the comments of our guests, and we are going to investigate why they did not take the used towels with them and did not make sure that all the doors were properly closed after the cleaning.We are happy to hear that, other than that, the hotel met you expectations.Kind regards,BellaDuty Manager

6/10 一般般

Alessandro

於 2023 年 11 月住了 4 晚
Sasha 於 2023年12月28日回覆
Thank you for your feedback! We appreciate you staying with us! Regards,

8/10 不錯哦

Brian

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 4 晚
Sasha 於 2023年12月13日回覆
Thank you for your feedback! We are appreciate staying in our hotel!

6/10 一般般

Carolina

喜歡:客房舒適度
不喜歡:整潔度和員工素質
leider nie wieder
Das Hotel ist sehr gut gelegen. Die Lobby ist hell, freundlich und schön dekoriert.Alle Stöcke sind mit dem Lift erreichbar. Das Hotel bietet kein Frühstück, aber bei der Tubestation hat es viele Restaurants/Pubs, wo man sich verpflegen kann. Unser Zimmer war herzig und zweckmässig eingerichtet, aber schon etwas in die Jahre gekommen. Die Dusche war super mit sofort warmem Wasser mit genügend Druck, sogar im 4. Stock oben. Leider hatte es im Bad keine Ablagefläche, auch nicht auf dem Lavaborand. Es hatte auch keine WC-Bürste. Frotteewäsche hatten wir genug. Die Betten waren unbequem und das Leintuch viel zu klein, so dass dieses immer verrutschte. Wir waren 8 Nächte dort und unser Zimmer ist in dieser Zeit nie geputzt worden. Man konnte immer wählen, ob man einen Zimmerservice möchte, oder nicht. Wir haben uns für einen Service entschieden, weil wir gerne Tee/Kaffee trinken im Zimmer. Der Service bestand darin, dass das Duvet gestreckt wurde, die Kissen aufgeschüttelt wurden, die Handtücher gewechselt wurden und Tee/Kaffee aufgefüllt wurde, das wars. Es wurde nie geputzt und das Bett richtig gebettet mit Leintuch strecken und einbetten. Das verrutschte Leintuch blieb, wie es am Morgen war. Wir sind saubere Gäste, aber nach 8 Tagen sah das Zimmer sehr dreckig aus. Wir hatten einen verstopften, stinkenden Abfluss und dies gemeldet. Es wurde sofort darauf reagiert und entstopft. Das Personal empfanden wir aber generell als unmotiviert und unfreundlich.
於 2023 年 11 月住了 8 晚
Sasha 於 2023年12月9日回覆
Dear Carolina,Thank you for taking the time to share your detailed feedback with us. We appreciate your honest insights, and we apologize for any inconvenience you may have experienced during your stay. Your comments are valuable to us as they help us identify areas for improvement.We are pleased to hear that you found our hotel well-located, with a friendly and beautifully decorated lobby. We also appreciate your positive remarks about the accessibility of the rooms and the quality of the shower.However, we regret that certain aspects of your stay did not meet your expectations, particularly regarding the room furnishings, bed comfort, and the overall service experience. Please rest assured that we take your feedback seriously, and we will review these areas to ensure that necessary improvements are made.We are committed to providing a positive and comfortable experience for all our guests, and your comments will assist us in achieving that goal. We hope to have the opportunity to welcome you back in the future, where we can demonstrate the improvements we have made based on your valuable feedback.Thank you for choosing our hotel, and we appreciate your understanding.Best regards,

10/10 有夠讚

Jason

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great property and great staff. Very accommodating.
於 2023 年 9 月住了 1 晚
Sasha 於 2023年12月9日回覆
Dear Jason,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our property great and our staff accommodating. Providing exceptional service and a welcoming environment for our guests is always our top priority.It's wonderful to know that our team was able to meet your expectations and contribute to making your stay enjoyable. If there's anything specific that stood out to you or any team member you'd like to commend, please feel free to share those details with us. Thank you once again for choosing our property, and safe travels!Best regards,

10/10 有夠讚

Jocelyn

商務旅客, 團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
it is clean and the area has an easy access on trains and buses.
於 2023 年 11 月住了 2 晚
Sasha 於 2023年12月9日回覆
Dear Jocelyn,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our establishment clean and well-maintained. Ensuring a comfortable and hygienic environment for our guests is one of our top priorities.We're also pleased to learn that our location with easy access to trains and buses contributed to your convenience during your stay. We look forward to the opportunity to host you again. If there's anything specific you enjoyed or any suggestions you might have to enhance your experience further, please feel free to share. Your insights are valuable to us.Best regards

8/10 不錯哦

Ajit

於 2023 年 11 月住了 1 晚
Sasha 於 2023年12月20日回覆
thank you for choosing our hotel and for your rating!Regards,

6/10 一般般

真實旅客

團體旅遊
不喜歡:整潔度和員工素質
於 2023 年 11 月住了 4 晚
Sasha 於 2023年12月13日回覆
Thank you for your feedback! We are appreciate staying in our hotel!

10/10 有夠讚

Ramiro,San e

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Exceptional! I would highly recommend this hotel. Walking distance to earls court which is the station that will take you straight to airport. Many restaurants and coffee shops really close by. I will definitely stay here again next time I visit London. Can’t believe how lucky I got. ⭐️⭐️⭐️⭐️⭐️
於 2023 年 11 月住了 7 晚
Sasha 於 2023年11月29日回覆
Dear Ramiro,Thank you for your exceptional review! We are delighted to hear that you had such a positive experience during your stay and that you would highly recommend our hotel.We're thrilled to know that our location, within walking distance to Earls Court station, and the convenience of reaching the airport directly, contributed to your satisfaction. It's great to hear that the proximity to many restaurants and coffee shops added to the overall convenience of your stay.We consider ourselves fortunate to have had the opportunity to host you, and we're looking forward to welcoming you back on your next visit to London. If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear more.Thank you again for choosing our hotel, and we can't wait to host you again in the future!Warm regards,