Checked in at 3 p.m. as stated, and when I got there, the room was not ready, and they did not know when it would be ready. I was on a tight schedule and was unable to wait, so they put us into another room which someone was already in! When we went back to reception, there was hardly an apology, and they were arguing between themselves, which was not professional.
Then onto food, this was also disappointing. I ordered the ribeye steak, which I can say was not ribeye, and also came with chips which were soggy and some sauce that I can certainly say was nothing like peppercorn. After advising a member of staff, they redone the chips, which were the same, and then had the cheek to put a service charge on the bill even though I had no service apart from them bringing it over ! All in all, a very disappointing experience and below par for what I expected from this hotel.