外觀

倫敦 - 國王十字皇冠假日飯店 - IHG 旗下飯店的評分

4 out of 5

評論

8.2

非常好

10 分,有夠讚;1005 則評論中有 395 則" "
8 分,不錯哦;1005 則評論中有 369 則" "
6 分,一般般;1005 則評論中有 151 則" "
4 分,不太好;1005 則評論中有 51 則" "
2 分,很糟糕;1005 則評論中有 39 則" "

8.6/10

整潔度

8.4/10

員工素質

8.2/10

設施服務

8.2/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

Cheung Wah

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 5 晚
Janith De Silva, Guest Services Manager 於 2023年11月7日回覆
Dear Valued Guest, Greetings from Crowne Plaza, Kings cross, London!Thank you for taking the time to share your experience of your stay at the Crowne Plaza Hotel. We are glad to hear that you had a comfortable stay and that you were fully satisfied with our services. It is very encouraging for us to receive positive feedback from our valued guests. We will be delighted to welcome you back to our hotel, shall your plans bring you to Crowne Plaza Hotel again in the future.Thank you and Best Regards,

6/10 一般般

真實旅客

家庭旅遊
喜歡:整潔度
房間很小,餐廳時間不定,說好午餐時間12點開始,但一點多才說,2點才開,並只能提供飲品,要3點後才可以提供吃的,真的沒遇過這樣的餐廳,孩子們還要趕3點的火車,真的給它把行程打亂。
於 2022 年 10 月住了 2 晚

8/10 不錯哦

KUAI IENG

於 2021 年 6 月住了 2 晚

10/10 有夠讚

Suk Ling Eliza

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 9 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
哇,这个酒店特别干净,早餐特别好吃!!!!!特别适合商业旅行来哦,酒店还有家比利时餐厅,很好吃,服务也很好啊。
於 2019 年 12 月住了 3 晚
BulentV 於 2020年1月5日回覆
Dear guest, We really appreciate you kind feedback. We hope to welcome you again in the nearest future. Warm regards.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 12 月住了 3 晚
BulentV 於 2020年1月5日回覆
Dear guest, We really appreciate you kind score. We hope to welcome you again in the nearest future. Warm regards.

8/10 不錯哦

Ching Ting

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
乾淨且舒適的飯店
是一間乾淨的飯店,接待人員專業熱心。早餐很豐盛,選擇很多。有免費的wifi可使用,對旅客來說是很棒的。距離地鐵站稍遠,提行李走過去會稍微辛苦。
於 2019 年 11 月住了 2 晚
Bulentv 於 2019年12月5日回覆
Dear guest, Thank you for your nice feedback. We are looking forward to welcome you back. Best regards,

10/10 有夠讚

真實旅客

於 2019 年 10 月住了 3 晚
Vahid 於 2019年10月13日回覆
Dear guest Thank you for staying with us, we appreciate your feedback. Kind regards Vahid Saadati Guest Services Manager

8/10 不錯哦

dora

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 2 晚
Vahid 於 2019年10月9日回覆
Dear Dora Thank you for staying with us , We appreciate your feedback. Kind regards Vahid Saadati Guest Services Manager

8/10 不錯哦

reza

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is new and very quiet. Room was clean and staff were helpful.
於 2024 年 4 月住了 4 晚
Janith De Silva, Guest Services Manager 於 2024年5月2日回覆
Dear Reza, Greetings from Crowne Plaza, Kings cross, London!Thank you for taking the time to share your experience of your stay at the Crowne Plaza Hotel. We are glad to hear that you had a comfortable stay and that you were fully satisfied with our services. It is very encouraging for us to receive positive feedback from our valued guests. We will be delighted to welcome you back to our hotel, shall your plans bring you to Crowne Plaza Hotel again in the future.Thank you and Best Regards,

8/10 不錯哦

Roseann

喜歡:整潔度、員工素質和住宿環境和硬體
Friendly,helpful hotel staff x excellent breakfast very well organised for such a big hotel. A longer walk from station to hotel than advised.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

ELISAVET

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent facilities and service, many places to visit (British Museum, Platform 9 & 3/4 Harry Poter, is about ten minutes' walk, bus stops everywhere around etc), marvellous breakfast, very clean rooms.
於 2024 年 4 月住了 3 晚
Shaun 於 2024年5月1日回覆
I hope this message finds you well. On behalf of the entire team at Crowne Plaza Kings Cross, I want to extend my sincere gratitude for your glowing review of your recent stay with us.It brings us immense joy to hear that you enjoyed our excellent facilities and service. Providing our guests with a comfortable and memorable experience is our top priority, and it's truly rewarding to know that we succeeded in doing so during your time with us.We are thrilled to hear that you found our location convenient and were able to explore nearby attractions such as the British Museum and Platform 9 & 3/4 from Harry Potter, both just a short stroll away. Our central location with easy access to bus stops further adds to the convenience of exploring the vibrant city of London.Additionally, we are delighted that you enjoyed our marvellous breakfast and found our rooms to be very clean. Maintaining high standards of cleanliness and providing a delicious breakfast selection are essential aspects of our commitment to excellence, and we are thrilled that you appreciated these efforts.Your kind words serve as motivation for our team to continue delivering exceptional service to all our guests. We are grateful for your appreciation and look forward to welcoming you back for another wonderful stay in the future. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Thank you once again for choosing to stay at Crowne Plaza Kings Cross. We can't wait to have the pleasure of hosting you again soon.Warm regards,

10/10 有夠讚

Mousstafa

親子旅遊
喜歡:整潔度、員工素質和設施服務
The room is big,clean and have a comfortable bed.Quiet and very nice.
於 2024 年 4 月住了 3 晚
Shaun 於 2024年5月1日回覆
I hope this message finds you well. I wanted to personally thank you for taking the time to share your wonderful feedback about your recent stay at our hotel. My name is Shaun Moore, and I am the General Manager here at Crowne Plaza Kings CrossI am thrilled to hear that you had such a pleasant experience during your stay with us. It brings me great joy to know that you found your room to be spacious, clean, and equipped with a comfortable bed. Creating a peaceful and relaxing environment for our guests is one of our top priorities, and I am delighted that we succeeded in providing you with a quiet and pleasant atmosphere.Your kind words about our hotel mean the world to us, and they serve as a testament to the hard work and dedication of our team. We take great pride in delivering exceptional service and ensuring that every guest feels comfortable and well taken care of during their time with us.Thank you once again for choosing to stay at Crowne Plaza Kings Cross. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another enjoyable stay in the future. If there is anything we can do to make your next visit even more memorable, please do not hesitate to reach out to us.Warm regards,Shaun Moore

10/10 有夠讚

Joao

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Janith De Silva, Guest Services Manager 於 2024年4月29日回覆
Dear Joao, Greetings from Crowne Plaza, Kings cross, London!Thank you for taking the time to share your experience of your stay at the Crowne Plaza Hotel. We are glad to hear that you had a comfortable stay and that you were fully satisfied with our services. It is very encouraging for us to receive positive feedback from our valued guests. We will be delighted to welcome you back to our hotel, shall your plans bring you to Crowne Plaza Hotel again in the future.Thank you and Best Regards,

10/10 有夠讚

Kevin

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 5 晚
Janith De Silva, Guest Services Manager 於 2024年4月28日回覆
Dear Kevin, Greetings from Crowne Plaza, Kings cross, London!Thank you for taking the time to share your experience of your stay at the Crowne Plaza Hotel. We are glad to hear that you had a comfortable stay and that you were fully satisfied with our services. It is very encouraging for us to receive positive feedback from our valued guests. We will be delighted to welcome you back to our hotel, shall your plans bring you to Crowne Plaza Hotel again in the future.Thank you and Best Regards,

8/10 不錯哦

Joanne

喜歡:整潔度、員工素質和住宿環境和硬體
Actually one of my favourite hotels in London.
於 2024 年 4 月住了 1 晚
Janith De Silva, Guest Services Manager 於 2024年4月22日回覆
Dear Joanne, Greetings from Crowne Plaza, Kings cross, London!We are absolutely delighted that you enjoyed the ‘Crowne Plaza’ experience. Positive feedback makes our efforts worthwhile and inspires our team to strive to achieve higher levels of guest satisfaction and delight. It was a privilege having you with us and thank you for taking your time to review Crowne Plaza.Thank you and Best Regards,

10/10 有夠讚

bonnie,Edmonton

情侶出遊
The rooms are spacious and very clean. Lots of amenites included. Very close to coffee places and pubs.
於 2024 年 4 月住了 1 晚
Ciara 於 2024年4月21日回覆
Dear BonnieThank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and you were happy with the amenities and our location.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager

10/10 有夠讚

Donna

喜歡:整潔度、員工素質和住宿環境和硬體
Great hotel, excellent, friendly staff, only 10 mins walk to King's Cross. Bus 63 came regularly, the are also cabs about 4 mins from Kings Cross. Parking spaces are at the hotel.
於 2024 年 4 月住了 2 晚
Shaun 於 2024年4月20日回覆
It sounds like you had a fantastic experience at the Crowne Plaza Kings Cross! It's always a pleasure to hear about friendly staff and convenient amenities. If you enjoyed your stay, leaving a review or mentioning your positive experience can be a great way to show appreciation. It seems like the hotel's location and transportation options made your visit even more enjoyable. If you plan to visit again, you know you have a reliable option for accommodation.

10/10 有夠讚

Vincenzo

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Quality of service is very good . Dining options in hotel are limited , however appreciate the possibility yo get uber delivery.
於 2024 年 4 月住了 5 晚
Janith De Silva, Guest Services Manager 於 2024年4月15日回覆
Dear Vincenzo, Greetings from Crowne Plaza, Kings cross, London!Thank you very much for visiting Crowne Plaza and we appreciate you taking the time to share your feedback with us. While appreciating the positive endorsements, we have taken note of the concerns raised and will ensure that the same is shared with the team to take necessary action. We do hope that you will visit us again in the near future and look forward to serving you once again! Thank you and Best Regards,

6/10 一般般

Sara,Mansfield

家庭旅遊
喜歡:整潔度和員工素質
Had an ok stay. Room was tiny, even by London standards. Other than that it’s a pretty average hotel.
於 2024 年 4 月住了 1 晚
Shaun 於 2024年4月15日回覆
Thank you for taking the time to address my feedback. I appreciate your understanding regarding the size of the room. Despite this, I found the Crowne Plaza to be a comfortable stay overall.I look forward to possibly returning in the future and experiencing more of what the hotel has to offer.Best regards,

10/10 有夠讚

Amy

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very convenient to get to from kings x and the staff very accommodating. Room lovely and bed super comfy! Thankyou
於 2024 年 4 月住了 1 晚
Shaun 於 2024年4月15日回覆
Thank you so much for your kind words! I'm thrilled to hear that you found our hotel convenient and our staff accommodating. It's fantastic to know that you enjoyed your lovely room and had a super comfy bed to rest in.We appreciate your feedback and hope to welcome you back for another great stay in the future!Warm regards,

10/10 有夠讚

Rupinder

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were super friendly and helpful for such a busy hotel
於 2024 年 4 月住了 2 晚
Shaun 於 2024年4月15日回覆
Thank you very much for your kind words about our staff! It means a lot to us that you found them super friendly and helpful, especially in the midst of a busy period.We take great pride in our team's dedication to providing excellent service, and we're delighted to hear that it made a positive impact on your stay.We hope to welcome you back to our hotel soon for another enjoyable experience!Warm regards,

10/10 有夠讚

Vincenzo

於 2024 年 4 月住了 5 晚
Ciara 於 2024年4月16日回覆
Dear Vincenzo,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager

8/10 不錯哦

Markus

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Sehr nett. Sauber. Gutes Frühstück. Bushaltestelle 50m vor der Tür.
於 2024 年 4 月住了 3 晚
Shaun 於 2024年4月10日回覆
Vielen Dank für Ihr freundliches Feedback zu Ihrem Aufenthalt in unserem Hotel. Mein Name ist Shaun Moore, und es freut mich sehr zu hören, dass Sie mit unserem Service zufrieden waren.Es ist immer schön zu hören, dass unsere Gäste die Sauberkeit und das gute Frühstück genossen haben. Auch freut es uns, dass Ihnen die Lage des Hotels gefallen hat, mit der Bushaltestelle nur 50 Meter von unserer Tür entfernt.Wir bemühen uns stets, unseren Gästen einen angenehmen Aufenthalt zu bieten, und Ihr Lob ist eine Bestätigung dafür, dass wir auf dem richtigen Weg sind.Sollten Sie in Zukunft wieder Pläne für einen Aufenthalt in unserer Stadt haben, würden wir uns sehr freuen, Sie erneut bei uns begrüßen zu dürfen. Bitte zögern Sie nicht, uns zu kontaktieren, wenn wir Ihnen in irgendeiner Weise behilflich sein können.Nochmals vielen Dank, dass Sie sich für unser Hotel entschieden haben. Wir freuen uns darauf, Sie bald wieder bei uns willkommen zu heißen.Herzliche Grüße,

10/10 有夠讚

Andrea

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location for my daughter’s audition at Urdang, the staff were friendly and welcoming and the room was good.
於 2024 年 4 月住了 1 晚
Shaun 於 2024年4月11日回覆
Thank you so much for choosing to stay with us during your daughter's audition at Urdang! We are thrilled to hear that you found our location convenient and that your overall experience with us was positive.It warms our hearts to know that our staff made you feel welcome and that you found them friendly during your time with us. Providing exceptional service with a warm smile is something we strive for, so it's fantastic to hear that we succeeded in making you feel at home.We're also delighted that you found your room to be comfortable and suitable for your needs. Your comfort and satisfaction are of the utmost importance to us, and we are pleased to hear that we met your expectations.We hope that your daughter's audition went wonderfully and that the entire experience was memorable for both of you. If there is anything else we can do to enhance your stay or if you plan to visit the area again, please do not hesitate to reach out.Thank you once again for your kind words, and we look forward to welcoming you back to [Hotel Name] in the future!Warm regards,

8/10 不錯哦

Nicholas

喜歡:整潔度、設施服務和住宿環境和硬體
Nice hotel. Quite a walk from tube station but easy to get bus or taxi. Breakfast not the cheapest but was of decent standard
於 2024 年 4 月住了 1 晚
Shaun 於 2024年4月8日回覆
Thank you for sharing your feedback with us following your recent stay at the Crowne Plaza Kings Cross.I am delighted to hear that you found our hotel to be a nice place to stay. Your comfort and satisfaction are our top priorities, and I am pleased that you enjoyed the overall experience.I understand that our location, while offering a serene ambiance, may involve a bit of a walk from the tube station. I'm glad to know that you found it convenient to utilize the nearby bus or taxi services for transportation. Should you ever need assistance with travel arrangements during your next visit, our dedicated concierge team is always available to assist.Furthermore, I am pleased that you found our breakfast offerings to be of a decent standard. We strive to provide a variety of delicious options to cater to different preferences, ensuring a satisfying start to the day for our guests.Your feedback is invaluable to us as we continually work to enhance the guest experience. Thank you for choosing Crowne Plaza Kings Cross for your stay, and we hope to have the pleasure of welcoming you back soon.Warm regards,Shaun MooreGeneral ManagerCrowne Plaza Kings Cross

10/10 有夠讚

Maxine

喜歡:整潔度、員工素質和住宿環境和硬體
An impressive reception area! Breakfast was delicious with plenty of choice. Beds were comfy.
於 2024 年 4 月住了 1 晚
Janith De Silva, Guest Services Manager 於 2024年4月7日回覆
Dear Maxine, Greetings from Crowne Plaza, Kings cross, London!We are absolutely delighted that you enjoyed the ‘Crowne Plaza’ experience. Positive feedback makes our efforts worthwhile and inspires our team to strive to achieve higher levels of guest satisfaction and delight. It was a privilege having you with us and thank you for taking your time to review Crowne Plaza.

8/10 不錯哦

Oscar

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel, but tiny rooms. Sofa bed was incredibly uncomfortable and the sofa bed mattress was torn… good overall, but for the luxury property it claims to be it should have been more carefully maintained
於 2024 年 3 月住了 1 晚
Shaun 於 2024年4月4日回覆
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We greatly appreciate your kind words about our property and are pleased to hear that you found it to be overall enjoyable.We sincerely apologize for the inconvenience you experienced with the sofa bed. Your comments have been shared with our maintenance team for immediate attention. It is our priority to ensure that all aspects of our property are well-maintained and up to the standards befitting a luxury establishment.We value your feedback as it helps us to identify areas where we can improve and enhance the guest experience. We hope that despite this issue, you were still able to have a pleasant stay with us.Once again, thank you for choosing to stay at our hotel. We hope to have the opportunity to welcome you back and provide you with a flawless experience that truly reflects the luxury we strive to offer.Warm regards,

10/10 有夠讚

Sum

喜歡:整潔度、員工素質和住宿環境和硬體
Very nice and convenient place to stay in London
於 2024 年 3 月住了 5 晚
Shaun 於 2024年4月4日回覆
Thank you for choosing to stay with us during your time in London, and for taking the time to share your positive feedback! We are delighted to hear that you found our hotel to be very nice and convenient.At [Hotel Name], we strive to provide a comfortable and enjoyable experience for all our guests, and it's wonderful to know that we succeeded during your stay.We hope to have the pleasure of welcoming you back for another memorable visit the next time your travels bring you to London.Warm regards,

10/10 有夠讚

Angela

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Shaun 於 2024年4月4日回覆
Thank you for choosing to stay at our hotel and for taking the time to share your feedback with us! We are delighted to hear that you found Crowne Plaza Kings Cross to be a nice place to stay.It is our pleasure to know that our location suited your needs, and we are especially thrilled to hear that our staff provided you with excellent service. At Crowne Plaza Kings Cross we strive to ensure that every guest feels welcomed and cared for, and it's wonderful to hear that nothing was too much trouble for our team.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

8/10 不錯哦

Shuk Fan Shirley

親子旅遊
喜歡:員工素質
Renholdet til rommet var ikke helt fornøyd,det lå noe prislapp, noe nøtter under sengen før før
於 2024 年 3 月住了 4 晚
Shaun 於 2024年4月2日回覆
Takk for at du valgte å bo hos oss på [Hotellnavn]. Vi setter stor pris på tilbakemeldingen din, og beklager på det sterkeste at renholdet på rommet ikke var helt som forventet.Din komfort og tilfredshet er vår høyeste prioritet, og vi vil umiddelbart ta tak i dette for å sikre at alle våre rom oppfyller de høyeste standardene for renhet og kvalitet.Vi beklager for ulempen og forsikrer deg om at vi allerede har satt i gang tiltak for å løse dette problemet. Vår rengjøringsstab vil gjennomgå rommet nøye for å fjerne eventuelle spor av prislapper eller nøtter som ble funnet under sengen.Vi setter stor pris på at du tok deg tid til å informere oss om dette, da det gir oss muligheten til å forbedre og sikre at fremtidige opphold oppfyller dine forventninger.Vennligst ikke nøl med å ta kontakt med resepsjonen dersom det er noe mer vi kan gjøre for å gjøre oppholdet ditt bedre. Vi håper at vi får muligheten til å ønske deg velkommen tilbake til [Hotellnavn] og vise deg den ekte gjestfriheten vi er kjent for.Med vennlig hilsen,

10/10 有夠讚

Alan

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Close to Kings X and easy to get to, very nice facilities and great breakfast. Would stay here again.
於 2024 年 3 月住了 2 晚
Shaun 於 2024年4月2日回覆
Thank you so much for taking the time to share your feedback about your recent stay with us Crowne Plaza Kings Cross We are delighted to learn that you enjoyed our convenient location near Kings Cross and found our facilities to your liking.It's fantastic to hear that you particularly enjoyed our great breakfast! We strive to offer a variety of delicious options to start your day off right.We are thrilled to read that you had such a positive experience and that you would consider staying with us again. It would be our pleasure to welcome you back for another enjoyable stay whenever your travels bring you back to the area.If there is anything we can do to make your future stays even more comfortable and enjoyable, please do not hesitate to let us know. We are here to ensure that every aspect of your stay meets and exceeds your expectations.Thank you once again for your kind words, and we look forward to hosting you again soon.Warm regards,

8/10 不錯哦

Francisco

親子旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Clean, nice people, good location, close to Kings Cross Station. Good breakfast.
於 2024 年 3 月住了 5 晚
Ciara 於 2024年3月31日回覆
Dear Francisco,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and you were happy with breakfast and our location.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager

6/10 一般般

Jeff

家庭旅遊
喜歡:整潔度和住宿環境和硬體
At 4-stars and reasonably highly rated, my expectations were higher. The location is not convenient for to any Underground locations, requiring a 10-12 minute walk to either of the closest. The area does not have many shops or restaurants, it's mostly a quiet residential area. On the map it looked like it would be more central than it felt. And don't be mislead by the name King's Cross... It's certainly not named after the station, it's named after the road.
於 2024 年 3 月住了 1 晚
Ciara 於 2024年3月30日回覆
Dear Jeff,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.We are conveniently located a 12-minute walk from Kings Cross St Pancras, and 10 minutes from Farringdon station or 3-5 minutes on the bus. There are plenty of choice of restaurants nearby down Exmouth Market, which is a few minutes’ walk away. We are also walking distance to the British Museum, Charles Dickens Museum, Transport Museum, and you can easily get to other attractions either by bus or train.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager

8/10 不錯哦

Barbara

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Quiet clean and conveniently located in London. Excellent breakfast buffet.
於 2024 年 3 月住了 1 晚
Ciara 於 2024年3月30日回覆
Dear Barbara,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and you were happy with breakfast and our location.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager

8/10 不錯哦

Peter

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was clean and comfortable but further away from the London Underground than I expected.
於 2024 年 3 月住了 2 晚
Shaun 於 2024年3月25日回覆
Thank you for your feedback! We're glad to hear that you found our hotel clean and comfortable. We always strive to provide a pleasant stay for our guests.We understand that the distance from the London Underground was not what you expected. We apologize for any inconvenience this may have caused. Your comments are valuable to us, and we will take them into consideration as we continue to improve our services.We hope that despite this, you were still able to enjoy your time in London. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We appreciate your choosing to stay with us and hope to welcome you back in the future!Kind RegardsShaun

10/10 有夠讚

Satyasai

於 2024 年 3 月住了 3 晚
Ciara 於 2024年4月8日回覆
Dear Satyasai,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager

10/10 有夠讚

Michael

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very good standard of accommodation and good choice of eating options, breakfast was excellent. Staff very helpful and hotel location very good for rail and tube links.
於 2024 年 3 月住了 3 晚
Ciara 於 2024年3月17日回覆
Dear Michael,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and you were happy with breakfast and our location.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager

8/10 不錯哦

Crispin

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Shaun 於 2024年3月5日回覆
We look forward to welcoming you back on your next trip to Crowne Plaza Kings Cross. If there is anything we can assist you with in the meantime or if you have any special requests for your next stay, please do not hesitate to let us know.

10/10 有夠讚

Michael

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Hotel was really nice area is ok but hotel certainly makes up for it once inside. Wasn’t much noise! Once inside felt quite luxury and for the price around London was defiantly worth it! Considering some of the other hotels was a lot of money for one night.
於 2024 年 3 月住了 1 晚
Shaun 於 2024年3月4日回覆
Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel and that you found the experience to be luxurious and comfortable.It is always wonderful to know that our guests appreciate the value we strive to provide, especially considering the bustling cityscape of London. Your kind words about our quiet ambiance and the overall experience mean a great deal to us.We look forward to welcoming you back on your next visit to the area, and please do not hesitate to reach out if there is anything we can do to make your next stay even more memorable.Warm regards,Shaun MooreGeneral Manager

8/10 不錯哦

Øystein Bru

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice and comfortable hotel in walking distance from Central London. Recommended!
於 2024 年 2 月住了 7 晚
Janith De Silva, Guest Services Manager 於 2024年3月3日回覆
Dear Oystien, Greetings from Crowne Plaza, Kings cross, London!We are absolutely delighted that you enjoyed the ‘Crowne Plaza’ experience. Positive feedback makes our efforts worthwhile and inspires our team to strive to achieve higher levels of guest satisfaction and delight. It was a privilege having you with us and thank you for taking your time to review Crowne Plaza.Thank you and Best Regards,

10/10 有夠讚

Nicolas Jean Gerard,carbon blanc

喜歡:整潔度、設施服務和住宿環境和硬體
Hôtel propre, personnel aimable. Quartier calme et bien desservi par transports en commun et à 200 m la Exmouth Market street qui propose plein d’options très sympa pour déjeuner ou dîner.
於 2024 年 2 月住了 4 晚
Ciara 於 2024年3月2日回覆
Dear Nicolas Jean Gerard,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and you were happy with our staff and location.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager

10/10 有夠讚

RAHUL

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and very nice modern bathrooms. Staff was very friendly and helpful
於 2024 年 2 月住了 1 晚
Shaun 於 2024年2月26日回覆
Dear RahulI'm glad to hear that you enjoyed the clean and modern bathrooms during your stay at the hotel! It's always a pleasure when the staff is friendly and helpful, as they can really enhance the overall experience. If you have any more feedback or if there's anything else you'd like to share about your stay, feel free to let me know!Regards

6/10 一般般

Getfa,APO

家庭旅遊, 親子旅遊
喜歡:整潔度和員工素質
Let me start by saying the staff at Crowne Plaza King's Cross are wonderful and the location is nice & walkable if you need to get to King's Cross-St. Pancras. Unfortunately, our small room, burnt dinner and disappointing shower overshadowed the positives. Check in was quick & easy. We had to add a night due to a train strike which had our Eurostar trip delayed by a day. They were able to keep us in the same room which was nice since we had luggage & 2 children. We booked a premium room with 2 double beds and there was barely any walking space between the bed & the desk. We ordered pizza for room service and the bottom was burnt & inedible. Lastly the shower was the type that basically has no door. This was frustrating because the water would leak out onto the bathroom floor leaving it soaked. While the rest of the stay wasn't terrible, I do not see us staying here again in the future.
於 2024 年 2 月住了 1 晚
Ciara 於 2024年2月22日回覆
Dear Gelfa,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza LONDON - KINGS CROSS.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. You stayed in our Twin double room with two double beds, there are not many hotels that have this option. We recommend guests book this room for 2 adults and 1 child or 2 adults and 2 small children or book 2 rooms with the request to have interconnecting rooms.Apologies that you had a bad experience ordering room service, and we were not able to resolve it during your stay, I will pass on your comments to our restaurant team.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your feedback.Sincerely,Ciara ZelazowskaGuest Services Manager

8/10 不錯哦

Angel,New York

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very friendly and helpful staff.
於 2024 年 2 月住了 1 晚
Ciara 於 2024年2月22日回覆
Dear Angel,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and you we delivered good customer services.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services manager

10/10 有夠讚

Colm

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location, decent sized rooms for London, great breakfast, kind and helpful staff.
於 2024 年 2 月住了 2 晚
Ciara 於 2024年2月22日回覆
Dear Colm.Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and you were happy with breakfast and our location.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services manager

10/10 有夠讚

Getfa,APO

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Ciara 於 2024年2月22日回覆
Dear Getfa,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza LONDON - KINGS CROSS.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. You stayed in our Twin double room with two double beds, there are not many hotels that have this option. We recommend guests book this room for 2 adults and 1 child or 2 adults and 2 small children or book 2 rooms with the request to have interconnecting rooms.Apologies that you had a bad experience ordering room service, and we were not able to resolve it during your stay, I will pass on your comments to our restaurant team.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your feedback.Sincerely,Ciara ZelazowskaGuest Services Manager

10/10 有夠讚

Alexander

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 3 晚
Ciara 於 2024年2月22日回覆
Dear Alexander,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services manager

10/10 有夠讚

Pascal,Prosper

喜歡:整潔度、員工素質和住宿環境和硬體
Good hotel
於 2024 年 2 月住了 1 晚
Ciara 於 2024年2月11日回覆
Dear Pascal,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services manager

10/10 有夠讚

Pascal,Prosper

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very good hotel and easy access
於 2024 年 2 月住了 1 晚
Ciara 於 2024年2月7日回覆
Dear Pascal,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and you had easy access.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara Zelazowska