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康普頓賓館的評分

4 out of 5
康普頓賓館
49 Lampton Road, Hounslow, England

評論

7.8

不錯哦

10 分，有夠讚；125 則評論中有 42 則" "
8 分，不錯哦；125 則評論中有 46 則" "
6 分，一般般；125 則評論中有 18 則" "
4 分，不太好；125 則評論中有 9 則" "
2 分，很糟糕；125 則評論中有 10 則" "

8.0/10

整潔度

8.2/10

員工素質

5.6/10

設施服務

7.6/10

住宿環境和硬體

評論

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
This is not 4* warning do not book!!!
Hotels.com relocated us to this hotel after the original hotel we booked couldn’t check us in due to being overbooked. We arrived for check in at 1am tired having spent most the day travelling. The person who checked us in was rude and demanded that hotels.com pay for 15 days worth of parking as that is what they saw on their system. They refused to check us in unless £150 was paid in addition to the fee already paid to them for bed and breakfast accommodation. We explained that we didn’t even have a car but they refused to check us in until payment was received. We explained if the booking said we needed 15 days parking then it must be an error and given the booking had only been made 10 minutes earlier could we not sort it out in the morning. Hotels.com kindly sent over new credit card authorisation and we checked in over an hour later. The room was mediocre at best with dated furniture conwebs all over and a very uncomfortable bed. They put us in a family room with 3 beds despite only 2 of us checking in. There was barely any room to move inbetween. In the morning when attempting to have breakfast they refused us saying that they wouldn’t honour the breakfast as hotels.com had only paid an additional £90 for the fly drive parking we had not requested and they wanted the full £150. Awful service, rude management and unsightly rooms. AVOID this 2* accommodation and service!!!
於 2019 年 12 月住了 1 晚

4/10 不太好

真實旅客

不喜歡：員工素質
Not as expected
It was ok but a little overpriced for the room. But location is good near to the airport. The service could be more people friendly.
於 2019 年 12 月住了 1 晚

10/10 有夠讚

TONYZ.，Las Vegas

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Picked this hotel because of location close to the airport. Turns out it is one block from the central station in Hounslow . There is a subway that goes directly to green park close to the Buckingham palace., subway also goes to the airport only a few minutes away. The hotel is an 1880s mansion converted into a bed and breakfast. Two blocks from the main street with lots of shopping in good places to eat, there is also a 24 hour convenience store right across the street. Would highly recommend this motel but don’t expect it to be like the Hyatt much more charming and like going back in time. Highly recommend
於 2019 年 10 月住了 2 晚

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
I did not like any thing about the property . the family room extremely small ., not worth the money they was asking., They try to overcharge you for every thing even taxi ride to the airport.
於 2019 年 10 月住了 2 晚

10/10 有夠讚

真實旅客

於 2019 年 8 月住了 1 晚
Sunny Mehta 於 2019年8月28日回覆
Dear Guest I am glad that you enjoyed your stay with us and thank you for taking the time to leave a review. We look forward to welcoming you again. Kind regards Sunny Mehta (Owner)

6/10 一般般

Barbara，California

情侶出遊
喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體
The facility was very close to the Hounslow Central tube station, as advertised. However, we were not prepared for all of the stairs on the property. Our room was on the 3rd floor, and the main floor was one level up from the street, so effectively we were on the 4th floor. The breakfast room was on the ground floor, below the main floor. This property was not a good choice for an older couple with limited ability to handle stairs. We also misunderstood the room we would have. We were given the impression that we could request a room with a king bed, but were given a "family" room, with an ordinary double bed and two additional single beds. This did not work well for us, but another party might appreciate a 4-person room. The facility was clean, and bedding was good, but atmosphere and decor were basic, and overall we did not see it as a good value for what we paid.
於 2019 年 7 月住了 1 晚

6/10 一般般

Randy

喜歡：員工素質
Just OK
The rooms were a bit dated. Staff was friendly but rooms are crowded with beds. Location is close to Tube and walking distance to coffee and fast food. Just a bit dated for me
於 2019 年 6 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Cute and close to the subway
The management was very kind and the room was cute and clean.
於 2019 年 6 月住了 3 晚

8/10 不錯哦

Steven，Bexhill

喜歡：整潔度、員工素質和客房舒適度
Good for Twickenham visit
Trip for a concert at Twickenham. Easy walk and good directions from the hotel. Friendly reception and pleasant breakfast.
於 2019 年 6 月住了 1 晚

8/10 不錯哦

Stephen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 1 晚

8/10 不錯哦

Nikki

喜歡：整潔度、員工素質和客房舒適度
Charming hotel very close to Hounslow Central tube
It's an old victorian - so the floors and walls creak - but it's really quite quaint and charming. The hotel manager contacted me before my stay so I knew how to get ahold of him if there were any issues. The surrounding area has alot of really close options for eating, pharmacy, beauty salon, and several grocery stores. Will definitely stay here again.
於 2019 年 6 月住了 2 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful property and great location. I was really struck by how beautiful it was and the small touches to make the room feel luxurious.
於 2019 年 6 月住了 1 晚

4/10 不太好

真實旅客

商務旅客
不喜歡：員工素質
於 2019 年 6 月住了 1 晚

8/10 不錯哦

Kevin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great value in Hounslow
Well kept, very clean with a friendly helpful staff.
於 2019 年 6 月住了 1 晚

2/10 很糟糕

Shev

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Dirty and No filter Coffee
Initially the booking was great, good communication and friendly staff. HOWEVER upon arrival at 23.20 - business guest. I found the room to be dirty and musty. The curtains had what looked to be bird poo running down them from the top. The floor had not been mopped as there were also splash marks, food and god knows what else stuck to the it. The bathroom was disgusting, plughole in the shower was yellow, mouldy and filled with hair there was also muck in the bottom of the shower when I arrived, I rinsed it away and found the filthy plughole. The vanity mirror for shaving was so thick with dust it was greasy. I booked a double room advertised with a king sized bed I only had a double bed - when I mentioned this the manager he stated they do not have king size beds... I advised him to amend his listing as that’s really not my problem. Continental breakfast was a joke it looked to consist of cereal that had not been replaced in about a decade, I suspect thats because no one eats it so it never needs re filling. It’s also very worth noting COFFEE is instant no filter available. 👎 After explaining to the manager about the room he said “I beg to differ” Basically calling me a liar. He requested that I show him the room?? I had to leave for work and find coffee and breakfast at extra cost to me. Travellodge over this place 100%
於 2019 年 5 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2019 年 4 月住了 1 晚
Sunny Mehta 於 2019年4月16日回覆
Dear Guest Thank you for leaving a review and your positive score. We look forward to welcoming you again. Kind regards Sunny Mehta (Owner)

10/10 有夠讚

Andrew，Carlton

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent value for money Great location. Staff friendly and helpful. Will certainly use again.
於 2018 年 11 月住了 2 晚
Sunny Mehta 於 2018年11月27日回覆
Dear Andrew Thank you for leaving a review. I am glad you enjoyed your weekend stay with us and thank you for your kind words and feedback. I hope you enjoyed the rugby at Twickenham too with England winning. We look forward to welcoming you again. Kind regards Sunny Mehta (Owner)

8/10 不錯哦

Iain

Very good and friendly.
於 2018 年 11 月住了 1 晚
Sunny Mehta 於 2018年11月20日回覆
Dear Iain Thanks for taking the time to leave a review. I’m glad that you enjoyed your stay and that you found my staff and I very friendly and a home from home service. We look forward to welcoming you again. Kind regards Sunny Mehta (Owner)

10/10 有夠讚

Carolina

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excelent área and people!
Excelente, la localización es estupenda porque está a unos metros de la estación. El dueño y su manager atienden muy bien y dan recomendaciones con respecto a lo qué hay que ver y las direcciones. It was excellent, location and treatment.
於 2018 年 10 月住了 3 晚
Sunny Mehta 於 2018年10月17日回覆
Dear Carolina Thank you for leaving a review. Thank you for your kind comments and that you enjoyed your stay with us and that our facilities, location and the service that my manager, staff and I provided to you met with your expectations. We look forward to welcoming you again. Kind regards Sunny Mehta (Owner)

10/10 有夠讚

Christopher，MN, USA

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It was a nice and welcoming place to rest our flight weary bodies and have a proper English breakfast in the morning.
於 2018 年 9 月住了 1 晚
Sunny Mehta (Owner) 於 2018年9月26日回覆
Dear Chris Thanks for leaving a review. I am glad that you enjoyed your stay with us and that our facilities and hospitality was to your liking. We do cook our breakfast fresh every day and not buffet style so nice to hear that you enjoyed it very much. I hope you had a safe journey back to US and we look forward to welcoming you again. Kind regards Sunny Mehta (Owner)

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 2 晚
Sunny Mehta (Proprietor) 於 2018年9月19日回覆
Dear Guest Thank you for a leaving a review score of 5 out of 5. I am glad that you enjoyed your stay and that our rooms, facilities and services met with your expectations. We look forward to welcoming you again. Kind regards Sunny Mehta (Owner)

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Van Der Valk
The hotel is excellent, good decor, brilliant service, extremely cosy. Restaurant matched the rest of the hotel in terms of quality. Due to the hotel being quite remote the shuttle service was very helpful.
於 2018 年 8 月住了 1 晚
Sunny Mehta (Owner) 於 2018年8月29日回覆
Dear Van Thank you for taking the time to leave a review. I am glad that you enjoyed your stay and that you liked very much your room, the facilities that we provide and the service that myself and my staff provide to all our guests. We look forward to welcoming you again. Kind regards Sunny Mehta (Owner)

10/10 有夠讚

Oscar

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean
It was good Closed to airport Clean with air conditioning
於 2018 年 8 月住了 1 晚
Sunny Mehta (Owner) 於 2018年8月29日回覆
Dear Oscar Thank you for taking the time to leave a review. I am glad that you enjoyed your stay and that you liked very much your room, the facilities that we provide and the service that myself and my staff provide to all our guests. I’m glad you appreciated the Air-Conditioning that we provide in all rooms was very useful especially with all the hot weather that we have been having here in UK this summer! We look forward to welcoming you again. Kind regards Sunny Mehta (Owner)

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very conveniently located to the Metro. Plenty of places to eat nearby.
於 2018 年 8 月住了 1 晚
Sunny Mehta 於 2018年8月15日回覆
Dear Guest Thank you for leaving a review. I am glad you enjoyed your stay and our location being in the centre of Hounslow, 50 yards from Hounslow Central Tube Station and all shops/restaurants are nearby. We look forward to welcoming you again. Kind regards Sunny Mehta (Owner)

6/10 一般般

真實旅客

不喜歡：住宿環境和硬體
Location was near the underground. Nice pub 100 yds down the road.
於 2018 年 7 月住了 1 晚
Sunny Mehta 於 2018年8月15日回覆
Dear Guest Thank you for leaving a review. I am glad you enjoyed your stay and our location being in the centre of Hounslow, 50 yards from Hounslow Central Tube Station and there are some nice pubs nearby too. We look forward to welcoming you again. Kind regards Sunny Mehta (Owner)

8/10 不錯哦

Matthew，Dallas

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great proximity to Heathrow
Great proximity to Heathrow which was needed after a canceled flight. Very friendly and knowledgeable staff.
於 2018 年 6 月住了 1 晚
Sunny Mehta 於 2018年8月15日回覆
Dear Matthew Thank you for leaving a review. I am glad you enjoyed your stay and our location being 15 minutes from Heathrow and in the centre of Hounslow, 50 yards from Hounslow Central Tube Station and all shops/restaurants are nearby. We do try to assist guests as much as we can especially like in your case your flights was cancelled and unfortunately the airlines didn’t advise you too much what to do. I am glad that we could help and ease your stress and that you had a safe onward journey. We look forward to welcoming you again. Kind regards Sunny Mehta (Owner)

10/10 有夠讚

Denis

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good but no lift
於 2018 年 6 月住了 3 晚
Sunny Mehta 於 2018年8月15日回覆
Dear Dennis Thank you for leaving a review. I am glad you enjoyed your stay and whilst I appreciate we do not have a lift we do assist all guests with their bags/luggage taking them to their rooms. We look forward to welcoming you again. Kind regards Sunny Mehta (Owner)

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 6 月住了 1 晚
Sunny Mehta 於 2018年8月15日回覆
Dear Guest Thank you for leaving a review. I am glad you enjoyed your stay and we look forward to welcoming you again. Kind regards Sunny Mehta (Owner)

8/10 不錯哦

Becki，Westpoint, UT

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great family rooms near Heathrow!
Very easy late night check in within one minute walk from the Metro underground. Perfect for our family of 5! Very easy access directly to both Heathrow and Kings Cross!
於 2018 年 6 月住了 1 晚

4/10 不太好

Harald，Raum Freiburg

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Renovierungsbedürftiges Hotel
Ein schönes altes Gebäude, leider aber schon lange nicht mehr renoviert. Am ersten Morgen gab es ein gutes Frühstück, frisch gekocht. Am zweiten Morgen war einfach niemand da, der Frühstücksraum war verschlossen.
於 2018 年 5 月住了 3 晚

10/10 有夠讚

Jackie，Lubbock, TX

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful Staff!
I booked this little guest house in the middle of the night for my daughter who was staying at a very dirty and noisy hostel. She arrived unbeknownst to the staff, but the manager was so nice and accommodating she immediately booked the next two nights there. He made her a wonderful breakfast in the morning. I felt completely at ease with our choice after the hostel blunder! I highly recommend this if you need to be close to Heathrow.
於 2018 年 5 月住了 1 晚

4/10 不太好

Simon，Essex

不喜歡：整潔度、住宿環境和硬體和客房舒適度
All looked great on the Internet. Entrance - carpet we'll worn and grimey. My room was downstairs and on entry had a damp / stale smoke smell. Despite the signs stating no smoking clearly someone had been smoking in the room. No toilet paper in the bathroom. The shower was fairly pathetic and the drain clearly needs unblocking as the shower basin started filling up! The one saving grace was the breakfast which was good all though steep at £10. It's a shame it promised a lot but didn't live up to the write up on the Internet.
於 2018 年 5 月住了 1 晚

6/10 一般般

真實旅客

pas mal avec une petit période
於 2018 年 4 月住了 4 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Sunny Mehta (Proprietor) 於 2018年6月9日回覆
Thank you for leaving a review and hope that you enjoyed your stay. We look forward to welcoming you again.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和客房舒適度
The staff are very polite, and friendly, also the breakfast is nice.
於 2018 年 3 月住了 1 晚
Sunny Mehta 於 2018年3月28日回覆
Thank you very much for your kind comments and I am glad that you enjoyed your stay. We look forward to welcoming you again. Kind regards Sunny Mehta (Owner)

10/10 有夠讚

Mark，Blandford

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable and welcoming
On arrival we were greeted warmly, check in is quick, room made up really nicely, plenty pillows, great breakfast. We are not experienced travellers, we found the Crompton a lovely place to stay and perfect for our needs.
於 2018 年 3 月住了 1 晚
Sunny Mehta (Proprietor) 於 2018年3月21日回覆
Dear Mark Thank you for your very kind comments and I am glad that you enjoyed your stay with us whilst visiting Twickenham for the Rugby. Am glad the room, facilities and the homely service that we provide was perfect for your needs. We look forward to welcoming you again. Kind regards Sunny

10/10 有夠讚

Sophia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Crompton a fab stay.
This was a great stay. Shan and Alaska were so helpful. They made the stay better than what it could have been. Nothing was too much trouble. Breakfast was great too. We checked in really late and it was no trouble at all. Thank you so much Sophia and Ralph
於 2018 年 3 月住了 3 晚
Sunny Mehta (Proprietor) 於 2018年3月18日回覆
Dear Sophia and Ralph Thanks for your kind comments and I am glad that you enjoyed your stay and that everything was great from the room to the breakfast. I will pass on your comments to Alaska and Shan and we do try our best to offer that personal touch and assist where we can. We look forward to welcoming you again!

6/10 一般般

真實旅客

喜歡：整潔度、員工素質和客房舒適度
Handy for Twickenham. Reasonably priced.
Crompton B&B is about 20 mins walk from Hounslow train station and very close to a rather nice free shuttle to and from Twickenham, alternatively £11 in a taxi, about 10 minutes. There is a bus too. Right next door to a pub, what’s not to like? Now then, onto the B&B itself. Clean, comfortable if a little gaudy and tired. Fridge door hanging off, but fridge worked and at least there was one. Decor rather glitzy and chrome(y) but as I say, very clean and for a one nighter, perfectly adequate and value for money. Breakfast...well we were seated at a table by the window with a quite hideous dried flower arrangement, which looked dirty and capable of dropping all sorts of horrors onto our breakfast. Shifted it. Breakfast itself was substantial, cereal, fruit, full English, toast. A bit Fawlty Towers ish. Plates were stone cold as were bacon and mushrooms. Toast came out untoasted and when we asked for it to be toasted we waited quite a while and then could clearly hear the sound of toast being scraped. Out it came, black with little scraped brown bits. Ok, I’m saying all this as it was quite comical. Seriously, though, I would stay here again for an overnighter. It is clean, staff were very pleasant and helpful and it is very reasonably priced. Ideal for a trip to Twickenham.
於 2017 年 11 月住了 1 晚

10/10 有夠讚

Peju

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect Hotel
Very comfortable and clean accomodation. The breakfast was made to order and absolutely delicious! The outstanding customer service is part of why we will definitely be returning.
於 2017 年 11 月住了 1 晚

10/10 有夠讚

Elton，Essex

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Ideally located for the rugby at Twickenham
Lovely clean rooms and decor very helpful and welcoming staff. And a lovely full English breakfast. Would definitely return and recommend.
於 2017 年 11 月住了 1 晚

6/10 一般般

Lampros

不喜歡：員工素質和客房舒適度
於 2017 年 9 月住了 1 晚
Dear Lampros Thank you for taking the time to leave a review. I hope you enjoyed your stay and if there is anything we can do to make your stay a more enjoyable experience then please do not hesitate to contact me. We look forward to welcoming you again. Kind regards Sunny Mehta (Owner)

10/10 有夠讚

Daniel

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 9 月住了 1 晚
Dear Daniel Thank you for taking the time to leave a review and I am glad from your rating that you enjoyed all aspects of your stay with us. We look forward to welcoming you again. Kind regards Sunny Mehta (Owner)

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Esbroufe
J'ai vécu un véritable enfer !!! depuis mon retour de plus ces sales types qui ont mon adresse se retrouvent jusqu'à mon voisinage... De plus, ce n'est absolument pas un hôtel, c'est une vile chambre d'hôte où l'on vous filme à votre insu et où le STAFF, tout en vous visionnant se marre et petit déjeune à côté du gest !!! Ils m'ont volé dix pound, je vous le déconseille totalement. Pour ceux qui pensent que je parle à la légère, allez y vous verrez !
於 2017 年 9 月住了 10 晚
I have no knowledge of who this guest is and the comments made are totally inaccurate for any guests staying at my guest house. If the guest would please contact me so that I can look into what there concerns were as I have not had any complaints from guests about my staff. Yes we do have CCTV 24hrs throughout the communal areas within the guest house and externally too which is for all guests safety and for vehicle parked in our car park but certainly no guests are filmed as alleged. This review does not make sense. Kind regards Sunny Mehta (Owner).

8/10 不錯哦

shokat，A

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The hotel was in a pretty good condition. The room was clean sheets were nice and clean and tidy
於 2017 年 8 月住了 1 晚

2/10 很糟糕

V8，East Asia

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Avoid this guest house
I must rank "terrible" for my stay at Crompton because my first night there was not in Crompton GH, but forcibly relocated to a run-down room inside an unlisted and probably unlicensed place about 100 m away from Crompton. Our room is not accessible through the main door of the house, but through a narrow smelly lane (about 30 m long, 1 m wide) which is filled with pigeons’ dung and flies the size of ten pence coins! The gate, though "locked", can be easily opened without key. The premises which I was put up is not listed because there is no sign indicating that it is a guest house; it is very likely an unlicensed place and must not be used for any commercial purpose, particularly as guest house for obvious safety reason. Inside our room, nothing is right: broken hair dryer, beds with coffee stains, cushions with stains, cutlery with food stains, moulds on walls, kid's writings on walls, failed lighting in toilet, noisy aircon, noise from the tube track right next to our room, grease and stains all over the stoves, the microwave and exhaust fan, half broken toilet door, spiders crawling around the bedding, etc. We refused to accept it, but was told by the proprietor that no room was available at Crompton in the first 2 nights of our stay! We asked for refund, but turned down rudely by proprietor who scolded at me in front of my teenager daughter for seeking help from Expedia.com.The way Crompton Guest House handled my case is disgraced London and Hounslow.
broken door, dirty wall
inside the cupboard
moulds on wall
stains and moulds on bedding
於 2017 年 6 月住了 9 晚
Sunny Mehta 於 2017年7月26日回覆
The Guest booked a twin room and thought a Microwave is in the room.We do provide but is subject to availability and not for every room.He had emailed us and I advised him the same.He then said he was actually looking for kitchen facility/apartment.I advised we have a studio apartment which is nothing to do with Crompton Guest House which he could have instead.The guest confirmed he wanted this option and not the twin room.When the guest arrived I dealt with him and then my Manager, Alaska showed him to the studio flat and then it transpired that the guest was now stating that he did not want a full apartment just a microwave.I said we do not have a microwave free now and that also the only room we have is a family room and not the twin room as he advised he did not want that in his emails.I then offered the guest to either come back and stay here in the family room as per his booking at no extra charge.The guest said he was happy to try one night and if he was comfortable he would continue his stay there in the studio flat.The following morning the guest had complained to Expedia which is his prerogative to do so but we were dealing with him directly and there was no force to take the apartment if it was not to his satisfaction and was only offered because he asked for this instead.He could have just stayed at Crompton. We were only acting on what he said he wanted and I strongly refute his claim that we have acted incorrectly. As per our terms and conditions I could not cancel his reservation as he wanted.The guest then had the family room as twin was not free and I bought a microwave to ensure his satisfaction.He stayed in this room at no extra charge for the rest of 8 days and he had no complaints with his stay at Crompton.The pictures are not of Crompton Guest House.We tired our best and I am sorry the guest was unhappy for the 1st night only.

10/10 有夠讚

Jesse

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Stay !
We truly enjoyed the hospitality that this hotel and staff offers! The manager on duty, Alaska, went above and beyond to ensure that we were comfortable. He was absolutely delightful. The hotel is quaint and has personality.
於 2017 年 5 月住了 1 晚
Dear Jesse Thank you for your great feedback and I am glad that my Manager, Alaska made your stay an enjoyable one. I value all guest feedback and your comments surely make the hard work and long hours worthwhile! We hope to welcome you again in the future. Kind regards Sunny Mehta (Owner)

2/10 很糟糕

sleepless，philadelphia

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Not as described
Due to BAW flight stop, we were stuck for a room, but to charge us 900 euro was just greedy. We stayed in 5 star hotels that cost half the price. Room was 2 long staircases from entrance, no fireplace as mentioned. Neighborhood didn't feel safe. There was a tiny light in bath mirror which looked like a hidden camera. Sleep in airport b4 you stay at this 11 room rooming house.
3 beds in small room
Wall paper faded
Sunny Mehta (Owner) 於 2017年7月26日回覆
I am sorry that you did not enjoy your stay but due to flight cancellations room rates are higher due to supply and demand and there was no requirement for you to book with us if you were unhappy with the charge. You had booked a twin room yet were given a family room and I am sorry that it still was not to your satisfaction. I can confirm that there is no hidden camera in any guest room as that would be illegal and is in fact a mirror light. We have had numerous good feedback from other guests and hope that should you choose to stay again that we could make your stay an enjoyable on.

2/10 很糟糕

marie tarin

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Horrible hotel
Sad that Expedia lends themselves to such unethical practices. Manager was rude biligerant argued with me and my niece two women alone slammed his hand on d so several times asked him to please calm down. Told him he was sterling from people taking advantage his hotel is not worth 20 dollars a night let a line 1200a night shame on Expedia place was in a scary side of town awful was up all night noises scarred couldn't wait to leave I would like my money back this was an outrage
Sunny Mehta (Owner) 於 2017年7月26日回覆
I am sorry that you did not enjoy your stay but due to flight cancellations room rates are higher due to supply and demand and there was no requirement for you to book with us if you were unhappy with the charge. You had booked a twin room yet were given a family room and I am sorry that it still was not to your satisfaction. I am surprised and checked the CCTV in my office and I do not see my Manager speaking to you in a rude manner that you have claimed or slamming his hand down. We do not cheat or steal from guests as you have claimed. We have had numerous good feedback from other guests and hope that should you choose to stay again that we could make your stay an enjoyable on.

10/10 有夠讚

Dermot

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Value, excellent service
Really great service, nice room, area OK. Would stay again just for the really genuine service levels

8/10 不錯哦

真實旅客

喜歡：整潔度和員工素質
Nice hotel nearby Heatrow and Undergroud
Nice hotel for visiting London. Next to Underground station at the Piccalilly line. Nice staff and clean room.