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奇斯威克飯店的評分

2.5 out of 5
奇斯威克飯店
407 Goldhawk Road, London, England

評論

7.6

不錯哦

10 分，有夠讚；469 則評論中有 106 則" "
8 分，不錯哦；469 則評論中有 238 則" "
6 分，一般般；469 則評論中有 82 則" "
4 分，不太好；469 則評論中有 29 則" "
2 分，很糟糕；469 則評論中有 14 則" "

8.4/10

整潔度

8.0/10

員工素質

7.4/10

設施服務

8.0/10

住宿環境和硬體

評論

10/10 有夠讚

ZIYI

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
位置优秀，干净整洁，很方便，推荐
非常惊喜的体验！成为了这两周多旅行单价最便宜的酒店，非常划算，而且能够在伦敦住到这样干净整洁的地方是很难得的，特别是我们预订的时候已经是旅行的前两天，真的很惊喜。首先最需要表扬的是，酒店的位置特别好，首先是处于伦敦的西北的二区，观察了一下我觉得是一个居民区吧，晚上很晚的时候回去也还是比较安全的，没出过什么事情，这个是最重要的。然后更好的是，酒店居然地铁站非常非常近，就走个平路一分钟就可以啦！在伦敦这样的大城市真的是非常重要了！ 然后房间虽小，但是五脏俱全，有空调，七七八八的设施都有，卫生间也是非常干净整洁的，服务人员也是很好的，24小时，很方便。唯一我们有一点不满意的是，把我们安排在了G层的房间，旁边就是大马路，稍微有一点吵吧，但是如果在分配房间的时候能够和前台人员说一下应该就不会分到窗口了。总体是相当推荐的！值得入住！
於 2018 年 6 月住了 3 晚
Chiswick Rooms 於 2018年6月23日回覆
We are pleased to learn you have enjoyed your stay and impressed by our hotel facilities and the location.

6/10 一般般

真實旅客

不喜歡：整潔度
No lift and stairs only
於 2017 年 9 月住了 7 晚
Chiswick Managment 於 2017年11月27日回覆
Thank you

6/10 一般般

真實旅客

喜歡：員工素質

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
Chiswick Rooms Team 於 2018年8月17日回覆
Thank you for your stay at Chiswick Rooms.

2/10 很糟糕

真實旅客

商務旅客
喜歡：整潔度
不喜歡：員工素質和住宿環境和硬體
Blocked shower in first room, moved room. Towels above toilet, knock them, all towels in toilet. 2 plug sockets in worst possible location. Garbage WiFi in both rooms. Mar 16 (working weeknight) woken 3 times to continuous running up/down the stairs until 4am, contacted reception twice, second time, receptionist thought it sensible to pretend to be mentally deranged to get me off the phone. On immediately visiting reception to check if calling emergency services to aid whoever answered the phone was necessary, and on asking receptionist if he'd answered the phone, he said yes and that he was busy dealing with a checkout. Do not book here under, staff are either entirely under-trained or certifiable. A stay here will definitely intefere with the rest of your trip.
於 2020 年 3 月住了 2 晚

6/10 一般般

真實旅客

於 2020 年 3 月住了 2 晚

10/10 有夠讚

Christina

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It was very comfortable and I would stay again
於 2020 年 2 月住了 1 晚
GM 於 2020年3月3日回覆
Dear Christina, Thank you for taking the time out to give us feedback. We are glad to know to had a comfortable stay and looking forward to welcoming you soon, Kind Regards, Guest Relations

8/10 不錯哦

Neil

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel.com. customer sevice sucks robed me
On filter asked free parking hotel had none at all asked to change booking when found out you lot refused to do this hotel .com sucks
於 2020 年 2 月住了 1 晚
GR 於 2020年3月3日回覆
Dear Guest, Thank you for your feedback. Parking is available in the nearby street however we do not have on-site parking facilities. We hope to see soon. Kind Regards, Guest Relations

2/10 很糟糕

真實旅客

於 2020 年 1 月住了 1 晚
Noman 於 2020年1月15日回覆
We are sorry to hear that we did not meet your expectations and you did not enjoy your stay. We are working hard to improve our services and to offer the best customer service.

6/10 一般般

Carolyn

喜歡：員工素質
不喜歡：客房舒適度
Served a purpose. Very basic.
Fabulous for location but room very small and cramped. Bed was not comfortable. Felt lime sleeping in cardboard boxes.would not be suitable for long stay.
於 2019 年 12 月住了 2 晚
Noman 於 2020年1月15日回覆
Thanks for staying with us. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. We appreciate your feedback!

10/10 有夠讚

Joshua

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 2 晚
Noman 於 2020年1月15日回覆
Thank you for your feedback, we are pleased that you enjoyed your stay with us. We are delighted to meet you again at our property :)

8/10 不錯哦

Tish

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The room I had this time was not as nice as usual. It was on the top floor and i couldn't see out of the window without standing on a chair. Also I couldn't plug my phone in by my bed. Neither of these things will stop me going back though
於 2019 年 12 月住了 3 晚
RI 於 2019年12月7日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

Terrence

喜歡：整潔度、員工素質和住宿環境和硬體
Convenient no frills accomodation
Chiswick Rooms is less than 5 minutes from the Stamford Brook station so it's very convenient to the District Line and to Heathrow on the Piccadilly Line via Aston Cross. The room I used was clean and quiet even though facing a busy street. I found the front desk staff to be friendly. My room was very small so it took some care to find a location for my luggage without stumbling against it. Some reviewers have commented negatively about the mattress but I found it quite comfortable.
於 2019 年 11 月住了 2 晚
RR 於 2019年12月7日回覆
Thanks for staying with us. We appreciate your feedback!

6/10 一般般

真實旅客

商務旅客
喜歡：整潔度和員工素質
Friendly and efficient desk staff. Good location for Tube. Very basic (think Ibis). Expensive for what it is. No breakfast facilities.
於 2019 年 10 月住了 2 晚
MN 於 2019年10月18日回覆
Thanks for staying with us. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. We appreciate your feedback!

8/10 不錯哦

Svein Magne

商務旅客
喜歡：員工素質和客房舒適度
Ålreit lite hotell som passer utmerket for jobbreiser. Hyggelig og hjelpsom betjening, og pluss med selvstendig kjøleskap, Litt støvete og litt lytt, men mye for pengene. Kan anbefales.
於 2019 年 9 月住了 3 晚
MN 於 2019年10月18日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

真實旅客

喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體
Excellent value and location. Stairway carpeting needs updating. Old, stained and smelly. Needs simple amenities like an ice machine and corkscrew/bottle opener.
於 2019 年 9 月住了 6 晚
SI 於 2019年10月8日回覆
Thank you for your reservation and for staying with us. We appreciate your feedback!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent hotel, very clean and modern, near Stamford Brook tube station and many buses. I stayed in a compact double room for two weeks and it was just perfect for my needs. Near lovely coffee shops and restaurants and Ravenscourt Park. Staff very friendly and helpful, always ready to help. I definitely recommend it and would stay there again.
於 2019 年 9 月住了 7 晚
MN 於 2019年9月30日回覆
Thank you for your feedback, we are pleased that you enjoyed your stay with us. We are delighted to meet you again at our property :)

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent location. Right next to good transport links. Excellent conditions for the price.
於 2019 年 9 月住了 3 晚
MN 於 2019年9月30日回覆
Thank you for your feedback, we are pleased that you enjoyed your stay with us. We are delighted to meet you again at our property :)

10/10 有夠讚

真實旅客

於 2019 年 9 月住了 2 晚
guest relations 於 2019年9月25日回覆
Thank you for your feedback, it is important for us.

2/10 很糟糕

Kadir Ersin

不喜歡：員工素質、住宿環境和硬體和客房舒適度
The size of the double room is 9 m2. The room was also hard to walk even. There are no slippers in the room, they do not give if you want. The beds are awful. The bed makes a sound every time you move, it is impossible to sleep. When you ask them to change your room or bed that makes a sound, the Hotel Manager complains to the police and threatens to expel you from the Hotel. This was by far the worst hotel experience I've done. Never go. Get better on the street.
於 2019 年 9 月住了 3 晚
Guest Relations 於 2019年9月25日回覆
Dear Kadir, We are sorry to hear that you faced difficulties while staying with us. We are working hard to improve our services and to offer the best customer service.

6/10 一般般

真實旅客

於 2018 年 10 月住了 3 晚
Guest Relations 於 2019年9月16日回覆
Thank you for your feedback. It is important to us.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
für diesen Preis war die Unterkunft in Ordnung - Zentrale Lage - für einen Kurzaufenthalt genügend
於 2019 年 9 月住了 2 晚
guest Relations 於 2019年9月12日回覆
Thank you for your feedback. It is very important to us. We are delighted to meet you at our property next time

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The location is perfect. The rooms are a little in need of refreshing but are well furnished for a quick stay. Excellent shower.
於 2019 年 8 月住了 9 晚
Guest Relations 於 2019年8月31日回覆
Thank you for your feedback, we are pleased that you enjoyed your stay with us. We are delighted to meet you again at our property

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 3 晚
GS 於 2019年8月28日回覆
Thank you for choosing and staying with us. We really appreciate your feedback!

8/10 不錯哦

Célya

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 2 晚
GS 於 2019年8月28日回覆
Dear Celya, thank you for staying with us and for leaving us your feedback! Hope to see you again.

10/10 有夠讚

Timothy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nothing bad at all.
All good. Will stay here again.
於 2019 年 8 月住了 2 晚
GS 於 2019年8月28日回覆
Dear Timothy, thank you for staying with us and for leaving us your feedback, we appreciate it. Hope to see you again soon.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 8 月住了 5 晚
GS 於 2019年8月28日回覆
Dear guest, thank you for staying with us. We appreciate your feedback!

8/10 不錯哦

douglass

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
NIce location, great staff.
於 2019 年 8 月住了 2 晚
MN 於 2019年8月16日回覆
Thanks for choosing and staying with us. We really appreciate your feedback !!

10/10 有夠讚

Jamaleddin

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 7 晚
MN 於 2019年8月4日回覆
Thank you for staying with us. We really appreciate your feedback!

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is perfectly located next to a tube staton in my favorite part of London. From here it is easy to get to Central London or Heathrow and has nice pubs and coffee shops in the neighborhood. The rooms are clean and newly decorated but small, which is consistent with being a budget priced hotel. The wifi works well. We visit london two to three times a year and booking Chiswick Rooms has bevome our first preference every time.
於 2019 年 7 月住了 2 晚
MN 於 2019年7月30日回覆
Thanks for choosing and staying with us. We really appreciate your feedback :)

8/10 不錯哦

Ian

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 4 晚
RI 於 2019年7月30日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Jordan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Happy in Hammersmith
Excellent weekend getaway. The staff was so kind and helpful. I was extremely happy with my room.
於 2019 年 7 月住了 2 晚
MN 於 2019年7月22日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is just down the street from the Underground station, though it was quiet. The wifi was strong and the hot water was really hot, which I prefer. There is limited storage space in the single I booked and taller people may not fit in the twin bed.
於 2019 年 7 月住了 2 晚
MN 於 2019年7月12日回覆
Thank you for your reservation and for staying with us. We appreciate your feedback!

2/10 很糟糕

Travler，Los Angeles

家庭旅遊
喜歡：整潔度
不喜歡：員工素質、設施服務和住宿環境和硬體
Didnt offer what was advertised on expedia website.
於 2019 年 7 月住了 2 晚
MN 於 2019年7月17日回覆
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing some of the upgrades to the property within the next couple of months. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Hope your next visit will be a different & pleasant experience. Regards

2/10 很糟糕

真實旅客

不喜歡：整潔度
於 2019 年 6 月住了 3 晚
MN 於 2019年7月3日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Gareth

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 4 晚
MN 於 2019年6月26日回覆
Thank you for staying with Us. We really appreciate your feedback !!!

8/10 不錯哦

真實旅客

商務旅客
喜歡：員工素質、設施服務和住宿環境和硬體
Rooms on the small size. Had a top floor room that got rather hot and air conditioning took a while to cool it down. But bed comfy, room quiet and shower good.
於 2019 年 6 月住了 4 晚
MN 於 2019年6月26日回覆
Thanks for staying with us. Apologies for the inconvenience, We will look into the air conditioning issue. We appreciate your feedback!

8/10 不錯哦

John

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 1 晚
MN 於 2019年6月17日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 4 晚
MN 於 2019年6月17日回覆
We are happy that you had a great experience staying with us. We appreciate your feedback, again thanks for staying with us!

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Small but clean. Great location close to tube. Shops and restaurants nearby. Friendly reception allowed slightly later check out
於 2019 年 5 月住了 2 晚
MN 於 2019年6月17日回覆
Thank you for staying with us. we will address your complaint directly. We appreciate your Feedback!

10/10 有夠讚

Ian

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice little place
Ideal for a quick budget stop over. Room is small but very well furnished and well equipped with modern fittings etc.
於 2019 年 5 月住了 1 晚
Noman 於 2019年6月5日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
Boa.
Boa, otima localização.
於 2019 年 4 月住了 6 晚
Guest Relations 於 2019年5月20日回覆
Thank you for taking the time out for leaving us your feedback. We hope to see you soon. Kind Regards, Guest Relations

4/10 不太好

真實旅客

不喜歡：整潔度和員工素質
於 2019 年 4 月住了 15 晚
Guest Relations 於 2019年5月20日回覆
Thank you for taking the time out for leaving us your rating. We hope to see you soon. Kind Regards, Guest Relations

4/10 不太好

Seung Hae

喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：客房舒適度
저렴하지만 두명 머물기는 좁은곳
너무좁다 작은 체구 성인 두명인데 불편할 정도로 좁다 세면대 도 절반사이즈라 세수하기도 불편하다 습기가 바닥에서 물방울처럼 올라온다 방이 습하다 청결도는 깨끗하다
於 2019 年 5 月住了 3 晚
MN 於 2019年6月17日回覆
Thank you for staying with us. we will address your complaint directly. We appreciate your Feedback!

10/10 有夠讚

Stephen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 4 月住了 1 晚
Guest Relations 於 2019年5月19日回覆
Dear Stephen, Thank you for spending some time submitting your review. We are glad your stay has been comfortable. Thank you again for your feedback. Hope to see you soon. Kind Regards Guest Relations

8/10 不錯哦

Morgane

喜歡：整潔度和住宿環境和硬體
於 2019 年 5 月住了 4 晚
Guest Relations 於 2019年5月20日回覆
Thank you for taking the time out for leaving us your rating. We hope to see you soon. Kind Regards, Guest Relations

6/10 一般般

Aurélien

不喜歡：客房舒適度
Peut mieux faire
Hôtel agréable mais très bruyant la nuit. La literie est inconfortable, dommage pour une chambre qui n’a rien d’autre à se reprocher. Le personnel ne fait par contre pas beaucoup d’efforts sur la langue anglaise pour se faire comprendre des touristes. Le quartier est en revanche très agréable. La station de métro Stamford Brook se situe à 200m de l'hôtel.
於 2019 年 4 月住了 4 晚
Guest Relations 於 2019年5月20日回覆
Thank you for taking the time out to leave us your feedback. We are glad to hear that the location was convenient. We have taken your feedback on board and can ensure that necessary actions have been taken. We hope to see you soon. Kind Regards, Guest Relations

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 4 月住了 6 晚
Guest Relations 於 2019年5月20日回覆
Thank you for taking the time out for leaving us your valuable rating. If you have experienced any issues during your stay, please get in touch with us as we would like to hear your feedback. We hope to see you son. Kind Regards, Guest Relations

8/10 不錯哦

真實旅客

喜歡：員工素質和客房舒適度
不喜歡：整潔度
於 2019 年 3 月住了 2 晚
Guest Relations 於 2019年5月20日回覆
Thank you for taking the time out for leaving us your valuable rating. We hope to see you soon. Kind Regards, Guest Relations

8/10 不錯哦

真實旅客

喜歡：整潔度
於 2019 年 4 月住了 1 晚
Guest Relations 於 2019年5月22日回覆
Thank you for taking the time to leave us your rating. If you have experienced any issues during your stay, please do get in touch with the hotel as we would like to hear your feedback. We hope to see you soon. Kind Regards, Guest Relations