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金絲雀河濱廣場飯店的評分

5 out of 5
金絲雀河濱廣場飯店
46 Westferry Circus, Canary Wharf, London, England

評論

9.0

太棒了

10 分，有夠讚；574 則評論中有 396 則" "
8 分，不錯哦；574 則評論中有 107 則" "
6 分，一般般；574 則評論中有 42 則" "
4 分，不太好；574 則評論中有 10 則" "
2 分，很糟糕；574 則評論中有 19 則" "

9.6/10

整潔度

9.4/10

員工素質

8.4/10

設施服務

9.2/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Standard of housekeeping need to improve
General Manager 於 2017年2月10日回覆
Thank you for taking your time to rate our Hotel and Service. We are sorry to hear that our Housekeeping standards did not exceed the high standards that we strive for. We will pass this on to our Housekeeping management. Truly hope you have enjoyed the remaining of your stay. Looking forward to welcome you back, Canary Riverside Plaza Hotel

8/10 不錯哦

Keng，香港

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很好的酒店
很好的酒店

10/10 有夠讚

Yi Chun Cindy，Taiwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
五星级的服务！！
这家位于伦敦中心边缘的四季，其实就在酒店旁的west ferry 搭船，二十分钟就到 london eye，十分钟到 Greenwich. 走十分种的路就可以搭jubilee line 直达伦敦中心各著名的景点。对于喜欢住五星级饭店有不愿花超过三百磅的旅客，是很好的选择。重点是四季的服务完美无瑕，不论那一个环节，都令人满意。面对泰晤士河美景的房间及跑步道，还有什么比这个更享受的呢？

10/10 有夠讚

Kopie，HK

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect view and location

10/10 有夠讚

Natalie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing hotel, worth the money for the quality of service and rooms. River view was outstanding. Would definitely return ! Not a bad word to say about this .
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年4月2日回覆
Dear Ms. Natalie,Thank you for your kind words about our hotel and we are thrilled to hear that you enjoyed your stay. We take pride in providing our guests with the best service and experience possible, and it is encouraging to know that we have fulfilled your expectations. We look forward to welcoming you back soon!

10/10 有夠讚

Marc

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 9 月住了 4 晚
Hotel Management 於 2023年10月23日回覆
Dear Mr. Delahaut,Thank you so much for choosing to stay with us at the Canary Riverside Plaza Hotel and giving us a five star feedback.We hope to welcome you back in the near future!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Refreshing stay
We needed a place to stay for an unforeseen day and a half layover resulting from a missed flight (airline’s fault). We got there and just needed to sleep after the horrible travel day we had. They let us extend our late checkout until 3pm. 3pm!!!! I’d never heard of it and it was so welcomed. Also, love the access to Virgin Active pool (where James Bond Skyfall filmed a scene). Hotel room was spacious, the bed had comfy pillows clad in fine silky Egyptian cotton. Our free breakfast was delicious!!! They have their croissants supplied by Delice de France and were so delicious!!! A bit on the pricey side for a quick stay but glad we did it. It reset my attitudw about London again. Will stay again for sure.
於 2023 年 7 月住了 1 晚
Hotel Management 於 2023年7月17日回覆
Dear Sir/ Madam,We are delighted to learn that you had a pleasant stay, and thank you very much for taking the time to share your excellent experience at Canary Riverside Plaza Hotel. We are pleased to know that our attention to details was appreciated by you. At our hotel, we strive to provide a comfortable and enjoyable experience for all of our guests. We value your feedback as it helps us continue to improve and provide an exceptional service. We are looking forward to welcoming you again soon!

2/10 很糟糕

James

於 2023 年 7 月住了 1 晚
Hotel Management 於 2023年7月17日回覆
Dear James,Thank you for choosing to stay with us at the Canary Riverside Plaza Hotel and for taking the time to share your review. Please know that we take all feedback seriously, and we will ensure that we take the necessary steps to improve the areas that need attention. We hope to have the opportunity to welcome you back in the future.

10/10 有夠讚

Paul

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
A great night’s sleep. Just a lovely hotel
於 2023 年 6 月住了 1 晚
Hotel Management 於 2023年7月17日回覆
Dear Paul, Thank you so much for choosing to stay with us at the Canary Riverside Plaza Hotel, we are pleased to hear you had a wonderful stay and had a lovely sleep! We hope to welcome you back soon for another unforgettable stay.

10/10 有夠讚

A

於 2023 年 6 月住了 2 晚
Hotel Management 於 2023年7月17日回覆
Dear Mr. Dunn,Thank you for your kind words about our hotel and we are thrilled to hear that you enjoyed your stay. We take pride in providing our guests with the best service and experience possible, and it is encouraging to know that we have fulfilled your expectations. We look forward to welcoming you back soon!

2/10 很糟糕

Jasper

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Be aware
The hotel is not even close to "five star" and is overpriced. All ratings must be fake and bought. The building in general is in a bad condition and the rooms are dirty with stains on the carpet. And outside in the corridor. Bathroom wasn't cleaned and dirty bed sheets. There was no AC and we couldn't open the windows to let some fresh air in to the room. We left immediately for another accomodation.
於 2023 年 5 月住了 1 晚
Hotel Management 於 2023年7月17日回覆
Dear Mr. Nordling, Thank you for sharing your recent experience with us at the Canary Riverside Plaza Hotel. We are sorry to hear that your stay did not meet your expectations and that you encountered several issues during your stay. We would like to assure you that we take all guest feedback seriously and we will be reviewing your comments with our team to make improvements where necessary.Kind regards,

10/10 有夠讚

Miron

喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
Everything was fantastic but check out on 5/17/2023 I have a flight to USA 🇺🇸 but one of the stuff who helping my baggage put in taxi he is very rude and told me don’t come again. I was shocked when I heard this is around 8 am in morning and he is white with bearded guy
於 2023 年 5 月住了 1 晚
Hotel Management 於 2023年7月17日回覆
Dear Miron,Thank you for choosing to stay with us at the Canary Riverside Plaza Hotel and for taking the time to share your review. Please know that we take all feedback seriously, and we will ensure that we take the necessary steps to improve the areas that need attention. We hope to have the opportunity to welcome you back in the future.

8/10 不錯哦

Gian

情侶出遊
喜歡：整潔度和員工素質
Needs some refurbishment for this price !
於 2023 年 5 月住了 2 晚
Hotel Management 於 2023年5月9日回覆
Dear Mr. Plattner,Thank you for taking the time to provide your feedback. We are committed to continuously improving and your input is invaluable to us. We have passed your information to our Senior management team and hope to welcome you back in the near future.Kind regards,Hotel Team

10/10 有夠讚

Chris

於 2023 年 4 月住了 2 晚
Hotel Management 於 2023年4月26日回覆
Dear Mr. Bertins,Thank you so much for your kind review. We hope to welcome you back soon.Kind Regards.

10/10 有夠讚

Kadir

喜歡：整潔度、員工素質和設施服務
There was ice in the ice bucket in the room every evening except weekends. That was unique but many small things like this
於 2023 年 4 月住了 7 晚
Hotel Management 於 2023年4月21日回覆
Thank you for taking the time to provide your feedback. We are committed to continuously improving our service and your input is invaluable to us. We apologize for any issues you encountered and for any disappointment it may have caused. We hope to welcome you back in the near future.Kind regards.

10/10 有夠讚

Kadir

商務旅客
喜歡：整潔度、員工素質和設施服務
Spacious room, regular daily house keeping service, which is rare nowadays, a full proper minibar in the room, room service open until 1 in the morning, overnight laundry, shoe-shine service and many small details you no longer find in other hotels unfortunately
於 2023 年 2 月住了 3 晚
Hotel Management 於 2023年4月14日回覆
Dear Kadir, Thank you so much for your kind review. Kind Regards

10/10 有夠讚

simon

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Quality Hotel
Quality hotel in an ideal location for the Docklands and City. Staff were excellent for service and friendliness.
於 2023 年 2 月住了 1 晚
Hotel Management 於 2023年4月14日回覆
Dear Mr Cox, Thank you so much for your kind review. We hope to welcome you back again. Kind Regards

6/10 一般般

pascal de

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Geen gratis dranken ontvangen omwille we wel VIP klanten zijn, gebouw is verouderd, prijs is te duur.
Front Office 於 2023年1月27日回覆
Thank you for taking the time to provide your feedback. We are committed to continuously improving our service and your input is invaluable to us. We apologize for any issues you encountered and for any disappointment it may have caused. Please be assured that the satisfaction of our customers is of the utmost importance to us. As a gesture of goodwill, we would like to offer you a special discount as a returning customer. Thank you for considering giving us another chance to serve you.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度和員工素質
Good but a bit of a hassle for the pool
Overall it was a fantastic stay being that the staff were so accomodating with our requests due to bad weather. However, we felt like the time for kids to use the amenities were too limited to 2 hours only from 8:00-10:30, also due to the rains, we found it very inconvenient to have to walk outside the hotel even if it was just a short walk, being as it was a risk for safety. It’s a bit impractical to have the pool and virgin center outside the hotel
於 2022 年 12 月住了 1 晚
Front House 於 2023年1月27日回覆
hank you for taking the time to provide your feedback. We are committed to continuously improving our service and your input is invaluable to us. We apologize for any issues you encountered and for any disappointment it may have caused. Please be assured that the satisfaction of our customers is of the utmost importance to us. As a gesture of goodwill, we would like to offer you a special discount as a returning customer. Thank you for considering giving us another chance to serve you.

2/10 很糟糕

Daniel

家庭旅遊
不喜歡：員工素質
C’est une honte , l’hôtel nous a refusé la chambre sous prétexte que le prix payé à Expédia était bien trop bas ! Nous n’avons pas pu avoir accès à la chambre prepayee alors que j’avais encore téléphoné la veille à l’hôtel pour confirmation de la réservation !!! C’est une vraiecescroquerie !! Avec ma femme et ma fille nous avons dû chercher un autre hôtel au prix du jour ( élève en cette période de Noël à Londres ) Plus jamais de réservation avec Expédia !!!!!
於 2022 年 12 月住了 1 晚
Front office 於 2023年1月27日回覆
hank you for taking the time to provide your feedback. We are committed to continuously improving our service and your input is invaluable to us. We apologize for any issues you encountered and for any disappointment it may have caused. Please be assured that the satisfaction of our customers is of the utmost importance to us. As a gesture of goodwill, we would like to offer you a special discount as a returning customer. Thank you for considering giving us another chance to serve you.

10/10 有夠讚

Winlae

於 2022 年 12 月住了 1 晚

6/10 一般般

Muhammad

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Management/ pay for water bottles from fridge
The staff wasn’t friendly and good. On our check out , I couldn’t believe when the front desk lady asked us to pay for the water bottles we used from the fridge. She said we could have the water if it was on the table. But if we took the same water from fridge then we pay, I mean you pay about £400/ might for your stay and they can’t give water. Late night when we came back, the reception refused to provide water. When we checked in , the manager didn’t know how to check us in and rang a senior for help. With a toddler and 5 hours journey from Bolton, that was a lot of hassle.
於 2022 年 12 月住了 2 晚

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotels for City meets but also soa and pool
I enjoyed my stay. The hotel is quite fresh. Unfortunately wasnt able yo use the pool and spa but my daughter said they were fantastic. Amazing view of the river. Doston the waiter served every time great over breakfast.
於 2022 年 12 月住了 4 晚

2/10 很糟糕

Yaacov

於 2022 年 12 月住了 2 晚

10/10 有夠讚

Lisa

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Birthday Stay
Had an overnight stay to celebrate a family birthday. Given a warm welcome and was offered a free room upgrade to acknowledge the birthday. Very good hotel with very welcoming staff.
於 2022 年 10 月住了 1 晚

10/10 有夠讚

Yvonne

於 2022 年 6 月住了 3 晚

10/10 有夠讚

Jenna

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Family stay
Very happy with hotel. Great location. Rooms superb
於 2022 年 8 月住了 1 晚

10/10 有夠讚

Christina

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Tolle Aussicht auf die Themse, gute Verkehrsanbindung
於 2022 年 7 月住了 5 晚

10/10 有夠讚

Sana

於 2022 年 7 月住了 6 晚

10/10 有夠讚

Kenneth

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staffs are very helpful and room with view over River Thames.
於 2022 年 7 月住了 3 晚

10/10 有夠讚

Daniel

於 2022 年 7 月住了 1 晚

10/10 有夠讚

Karen

於 2022 年 6 月住了 1 晚

10/10 有夠讚

Lars

於 2022 年 6 月住了 1 晚

10/10 有夠讚

jamie peter

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel and location
於 2022 年 6 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2022 年 1 月住了 1 晚

4/10 不太好

John

喜歡：整潔度和客房舒適度
不喜歡：員工素質
Canary Wharf Riverside Plaza Hotel Very Poor.
No Tea or coffee making facilities were in the room and when asked to supply the reply was ring back at 08:00. No 24hr room service was available and the Lounge Bar ran out off food in the afternoon. After paying a deposit of £150 to reception still waiting for balance after checking out. Luckily there was a delightful cafe only two minutes away ‘Berra’. I would never stay at this supposedly 5 star hotel again.
於 2022 年 6 月住了 1 晚

10/10 有夠讚

Alison

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 6 月住了 2 晚

10/10 有夠讚

Simon

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 6 月住了 1 晚

8/10 不錯哦

Joanne

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely hotel and rooms, pool limited family hours and small pool space
於 2022 年 5 月住了 1 晚
Reservations team 於 2022年5月23日回覆
Dear Ms. Joanne, Thank you for your valuable feedback. We shall share your feedback with the spa. Kind Regards

10/10 有夠讚

RICCARDO

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 4 月住了 3 晚
Reservations 於 2022年5月23日回覆
Dear Mr. Riccardo, Thank you for your kind review. Kind Regards

8/10 不錯哦

Stuart

於 2022 年 5 月住了 2 晚
Reservations team 於 2022年5月23日回覆
Dear Mr. Stuart, Thank you for your kind review. Kind Regards

10/10 有夠讚

Daniel

於 2022 年 4 月住了 1 晚
Reservations team 於 2022年5月23日回覆
Dear Mr. Daniel, Thank you for your kind review. Kind Regards

4/10 不太好

Hansjörg，Benken SG

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Das Hotel hatte vor langer Zeit vermutlich mal den 5Sterne Status. Der ist heute bei weitem nicht mehr gerechtfertigt. Die Infrastruktur ist alt und heruntergekommen. Das personal bemüht sich, sagt aber auch, dass sie vom management im Stich gelassen werden. Das war der Preis bei weitem nicht wert.
於 2022 年 4 月住了 3 晚

10/10 有夠讚

Laura

於 2022 年 3 月住了 1 晚

10/10 有夠讚

Ben

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A welcoming luxury hotel
All staff were extremely friendly and welcoming. Rooms were spotless and comfortable. The adjacent leisure facilities are excellent, especially the views of London from the swimming pool.
於 2022 年 2 月住了 2 晚

6/10 一般般

Tim

商務旅客
喜歡：整潔度、員工素質和客房舒適度
Good hotel in general but looking tired . My biggest bug was the fact they had a very limited Menu , for the price I paid I expected more that 4 items which is poor … on a positive the staff were great 👍
於 2022 年 1 月住了 2 晚

10/10 有夠讚

Toby

於 2022 年 1 月住了 1 晚

8/10 不錯哦

Sue

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 1 月住了 1 晚

6/10 一般般

真實旅客

喜歡：住宿環境和硬體和客房舒適度
不喜歡：員工素質
Fun location, light fingered staff
The location and views from the hotel are just stunning. We booked a suite for a lovely couple of days in the city but without the want for a cramped room and boring views. Having stayed at other famous hotels locally we looked forward to the unique perspective the Plaza presents, with the water taxi pier almost at the front door. Sadly a bag of Birthday fairly low value gifts were removed from our room, we initially thought this was an error by one of the employees but have since moved to the conclusion sadly they were stolen. The security officer handling to situation seemed genuine at the time, checking CCTV to confirm we had returned from shopping with the items when we said we had. But once we had left to return home we didn’t hear back for over a week, stating there was no CCTV in the corridor and that there was no evidence that the bag had been in the room. A tone in stark contrast to the one presented to ourselves on site, it was as though the hotel didn’t care. Sadly what had fast become a new hide away up town, was reduced to the north return list. As owners of hospitality venues it’s about understanding the situation the owners sadly misread this one. For 10% of our stay, a voucher for for a low amount would have seen us return several times a year,
於 2021 年 11 月住了 2 晚

10/10 有夠讚

jamie peter

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely location and friendly staff
於 2021 年 12 月住了 2 晚