高級寢具、客房內保險箱、書桌、熨斗/熨衣板

凱撒飯店的評分

4 out of 5
凱撒飯店
26-33 Queens Gardens, Hyde Park, London, England

評論

9.0

太棒了

10 分,有夠讚;1005 則評論中有 618 則" "
8 分,不錯哦;1005 則評論中有 286 則" "
6 分,一般般;1005 則評論中有 62 則" "
4 分,不太好;1005 則評論中有 26 則" "
2 分,很糟糕;1005 則評論中有 13 則" "

9.2/10

整潔度

9.4/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Yuk Ping Nora

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
方便舒適
地點方便,住宿舒適,員工有禮,早餐美味
於 2023 年 5 月住了 4 晚
Santiago Torres, Operations Manager 於 2023年5月31日回覆
亲爱的宾客您好!为您服务是我们的荣幸!感谢您的下榻!为宾客提供宾至如归的居住体验和舒心安适的服务是我们一向的工作宗旨和不懈追求!我们非常感谢您对我们酒店早餐餐品、服务态度以及地理位置的好评!能为您的旅途增添美好回忆,我们荣幸之至!您的肯定和支持也是我们不断进步的最大动力!诚挚期待您的再次光临!祝您一切顺利!Santiago Torres, Operations Manager

8/10 不錯哦

Pui Wah

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 8 月住了 1 晚
Santiago Torres, Front Office Manager 於 2022年8月28日回覆
Dear Pui Wah,We would like to thank you for your rating of your recent stay.We are glad that this was to your satisfaction.We would love to know how we could have improved your experience with us.We look forward to welcoming you back. Best regards,Santiago Torres, Front Office Manager

8/10 不錯哦

Tzu Yang

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 1 晚

8/10 不錯哦

Chuhe

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 8 月住了 2 晚
Santiago Torres, Front Office Manager 於 2021年9月17日回覆
Dear Guest We acknowledge with thanks your rating about your recent stay. We are glad your stay was enjoyable. We would certainly like to learn more about that in a private message. We look forward to welcoming you again. Best regards, Santiago Torres, Front Office Manager

8/10 不錯哦

Sau Wa Joely

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Staffs are friendly and helpful, always wear smile. Good location, rooms are clean and quite.
於 2021 年 5 月住了 5 晚
Santiago Torres, Front Office Manager 於 2021年6月1日回覆
Dear Sau Wa Joely, It was a pleasure to receive your positive review. We take pride in catering to our guests’ needs the best way we can and appreciate your kind words. We look forward to a return visit from you in the future. Kind regards, Best wishes, Santiago Torres, Front Office Manager

10/10 有夠讚

Tony

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 12 月住了 2 晚
Santiago Torres, Front Office Manager 於 2020年12月25日回覆
Dear Tony, Thanks for this top rating and for choosing our hotel. We are glad we met your requirements. Again, thank you very much. We hope to welcome you back for a return visit, Best regards, Santiago Torres, Front Office Manager

10/10 有夠讚

BROOKE

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2024 年 4 月住了 4 晚
Santiago Torres, Operations Manager 於 2024年5月3日回覆
Dear Brooke.Thank you very much for sharing your positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back on future occasions.Best wishes,

10/10 有夠讚

Andreas

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2024 年 4 月住了 4 晚
Santiago Torres, Operations Manager 於 2024年5月3日回覆
Dear Andreas,Thank you very much for this positive rating.We are pleased that we were able to meet your expectations.We really hope we will have the opportunity of welcoming you back in the future. Kind regards,

8/10 不錯哦

Scott,grand rapids

團體旅遊
Great location and nice hotel. Only missing a star because there are no outlets by the bed so I could not use my medically required CPAP machine while I sleep. When I asked for an extension cord, they did not have any. Otherwise, a lovely hotel. Easy walking distance from Paddington.
於 2024 年 4 月住了 2 晚
Santiago Torres, Operations Manager 於 2024年4月25日回覆
Dear Scott,Thank you for letting us know how pleasant your stay was.We regret to hear about the inconvenience you faced regarding the outlets by the bed, particularly as it pertained to the usage of your CPAP machine. We understand the importance of such medical equipment, and we apologise for not being able to provide an extension cord to meet your needs during your stay. We are continually striving to improve our guest experience and your feedback is invaluable to us in this process.We are, nevertheless, delighted to hear that you appreciated our prime location and found The Caesar to be a lovely hotel.We are looking forward to the opportunity to serve you better in the future.Warm regards,Santiago Torres, Operations Manager

10/10 有夠讚

Paul

喜歡:整潔度、員工素質和住宿環境和硬體
Service was great Very nice place
於 2024 年 4 月住了 3 晚
Santiago Torres, Operations Manager 於 2024年4月22日回覆
Dear Paul,Thank you very much for this kind review.Our team is heartened by your recognition of their dedication to service excellence. Your experience is a testament to our commitment to providing a stay that is nothing short of great.We take great pride in our hotel and the services we offer, and it's always rewarding to receive such positive feedback from our guests. Rest assured that we will continue to uphold the high standards that you experienced during your stay with us.We eagerly await the opportunity to serve you again.Warm regards,Santiago Torres, Operations Manager

8/10 不錯哦

Aaron

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Stayed here with a friend staff were polite and friendly. Hotel room was clean, breakfast was good too. Would stay again and recommend Thanks.
於 2024 年 4 月住了 2 晚
Santiago Torres, Operations Manager 於 2024年4月22日回覆
Dear Aaron,Thank you very much for this kind review.We are glad that the high standards we set ourselves met your expectations.We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.It’s equally great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet.We look forward to seeing you again in the future.Best wishes,Santiago Torres, Operations Manager

10/10 有夠讚

Warren

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good hotel in a great position. Far enough away from the station to be quiet but close enough to enjoy all Paddington has to offer,
於 2024 年 4 月住了 1 晚
Santiago Torres, Operations Manager 於 2024年4月16日回覆
Dear Warren,we are delighted to read your glowing review.It is heartening to know that our location provided the perfect balance of tranquillity and convenience for your stay. The team here takes great pride in maintaining our rooms to the highest standard of cleanliness, ensuring a comfortable and inviting environment for our guests.We eagerly await the opportunity to host you once more.Warm regards,

10/10 有夠讚

ilaria

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2024 年 2 月住了 1 晚
Santiago Torres, Operations Manager 於 2024年4月5日回覆
Gentile Ilaria,Grazie per averci fatto conoscere la sua opinione.Ci fa molto piacere sapere che il suo soggiorno sia stato ottimo da ogni punto di vista. Lavoriamo con grande impegno per raggiungere questo obiettivo e la sua valutazione ci incoraggia a proseguire su questa strada.Con la speranza di averla ancora come nostra gradita ospite al The Caesar, le porgiamo i più cordiali saluti.Santiago Torres, Operations Manager

10/10 有夠讚

Bryn

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We were very impressed by this hotel. Carmen gave us a very warm welcome and seemed to really care about the hotel guests. All other staff were also very kind and considerate. Rooms were a nice size, clean and had a nice supply of towels. Location is handy for Paddington and Hyde Park (although Bayswater was a handy nearby station to go to). A nice touch was the birthday greetings, cake and decorations left in the room for my mother's birthday, which was much appreciated. Looking forward to returning to this hotel. Thanks to everyone, especially Carmen.
於 2024 年 2 月住了 2 晚
Santiago Torres, Operations Manager 於 2024年3月4日回覆
Dear Bryn,Thank you very much for this kind review.We are delighted to hear that Carmen provided you with a warm welcome, as our team always strives to ensure our guests feel cared for during their stay. It's also wonderful to know that the room size, cleanliness, and amenities met your expectations, and that the location proved convenient for your visit to Paddington and Hyde Park. We're especially touched that the birthday surprise for your mother added to the joy of your stay. Our goal is to create memorable experiences for our guests, and your feedback is a heartwarming affirmation of our efforts.We look forward to welcoming you for another pleasant stay. Best wishes,Santiago Torres, Operations Manager

8/10 不錯哦

Bankim

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Santiago Torres, Operations Manager 於 2024年2月14日回覆
Dear Guest,Thank you for such a positive review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on your next trip to London.Kind regards,Santiago Torres, Operations Manager

10/10 有夠讚

Jon

團體旅遊
喜歡:員工素質和住宿環境和硬體
Easy walk from Paddington, and the staff were very attentive.
於 2024 年 1 月住了 1 晚
Santiago Torres, Operations Manager 於 2024年2月6日回覆
Dear Jon,Thank you very much for this kind review.We're thrilled to hear that our location provided you with convenient access to Paddington and that our team's attentiveness met your expectations. It's always gratifying to know that our efforts to provide exceptional service are appreciated by our guests.We look forward to seeing you again in the future.Kind regards,Santiago Torres, Operations Manager

10/10 有夠讚

Lyder

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Santiago Torres, Operations Manager 於 2024年1月29日回覆
Dear Lyder,Thank you very much for this kind review.We are pleased that we were able to meet your expectations.We hope we have the pleasure of seeing you on many more occasions. Best regards,Santiago Torres, Operations Manager

10/10 有夠讚

Kosuke

於 2024 年 1 月住了 2 晚
Santiago Torres, Operations Manager 於 2024年1月27日回覆
Dear Kosuke,Thank you very much for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all hope to welcome you back in the future.Best wishes,Santiago Torres, Operations Manager

8/10 不錯哦

William

於 2024 年 1 月住了 2 晚
Santiago Torres, Operations Manager 於 2024年1月20日回覆
Dear William,Thank you very much for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable overall.We look forward to welcoming you back in the future.Kind regards,Santiago Torres, Operations Manager

8/10 不錯哦

Tony

喜歡:整潔度、員工素質和住宿環境和硬體
Easy walk to Paddington station and underground links to the centre of London
於 2024 年 1 月住了 2 晚
Santiago Torres, Operations Manager 於 2024年1月17日回覆
Dear Tony,Thank you very much for this kind review.We're delighted to hear you found our location convenient for accessing Paddington station and the underground, making it easy to explore the heart of London.We look forward to seeing you again.Best regards,Santiago Torres, Operations Manager

8/10 不錯哦

Johan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 5 晚
Santiago Torres, Operations Manager 於 2024年1月8日回覆
Dear Johan,Thank you very much for this kind review.We are delighted that everything met your expectations during your stay with us.We look forward to a return visit from you in the future.With very best wishes for the New Year!Santiago Torres, Operations Manager

10/10 有夠讚

Shirley

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable stay
Stayed for 8 nights. Great and comfortable. Very near to Bayswater & Queensway tube station, near to food options and huge park. Housekeeping is good
於 2023 年 12 月住了 8 晚
Santiago Torres, Operations Manager 於 2024年1月5日回覆
Dear Shirley,Thank you for sharing this review.We're thrilled to hear that our convenient location near Bayswater & Queensway tube stations, as well as the proximity to a variety of food options and the expanse of Hyde Park, contributed positively to your stay. It's also gratifying to know that you found our rooms to be comfortable and our housekeeping standards to your satisfaction, reflecting our dedication to providing a clean and welcoming environment for our guests.We look forward to welcoming you back on future occasions.Best wishes for 2024,Santiago Torres, Operations Manager

10/10 有夠讚

D G T

於 2023 年 12 月住了 1 晚
Santiago Torres, Operations Manager 於 2023年12月26日回覆
Dear Guest,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on your next trip to London.Kind regards,Santiago Torres, Operations Manager

10/10 有夠讚

GYOON SOO

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
재숙박후기
코로나이후 오랜만에 왔는데 집에 온것처럼 편안해서 좋았다 호텔앞 하이드파크도 좋았고
於 2023 年 12 月住了 2 晚
Santiago Torres, Operations Manager 於 2023年12月24日回覆
안녕하세요.저희 호텔을 방문해주셔서 감사합니다.지내시는 동안 저희 호텔에 대해 전체적으로 만족하신 것 같아 다행입니다. 객실 컨디션, 서비스, 청결 상태에 대해 좋게 평가해주신 점 감사합니다. 다른 불편함 없이 편안히 머물다 가신 것 같아 저희도 기쁘네요. 부디 저희 호텔에서 머무시는 동안 런던에서 편안한 여행 되셨길 바랍니다.다음에도 기회가 된다면 다시 한 번 찾아주세요. 감사합니다.Santiago Torres, Operations Manager

10/10 有夠讚

Hirano

於 2023 年 12 月住了 2 晚
Santiago Torres, Operations Manager 於 2023年12月23日回覆
Dear Guest,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on your next trip to London.Kind regards,Santiago Torres, Operations Manager

10/10 有夠讚

Aimée

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A lovely stay
My stay was brief but highly enjoyable. Staff were very warm and welcoming and the room was immaculate. I also got to use the sauna, which was a welcome bonus. Just one small improvement would make a real difference: the bathroom had one of those terrible half-screened showers, which meant that water went everywhere. It's hard to relax in the shower when you're conscious of potentially flooding the place. A liquid soap dispenser (like the one in the shower) at the handbasin, rather than a small and slippery piece of soap, would also work well. White Company toiletries were delightful! I highly recommend this hotel, it's a real find in central London.
於 2023 年 12 月住了 1 晚
Santiago Torres, Operations Manager 於 2023年12月21日回覆
Dear Aimée,Thank you for taking the time to provide us with your feedback.We regret that you weren’t entirely satisfied with the shower, and appreciate your suggestion for a liquid soap dispenser. While our bathrooms are designed to provide both comfort and functionality, we take note of your feedback for consideration. However, we are delighted to hear that you found our staff warm and welcoming and that our rooms met your expectations.We're also glad that you enjoyed the convenience of our sauna during your stay. Furthermore, it's wonderful to hear that the White Company toiletries added a delightful touch to your visit.We hope that you will return. Best regards,Santiago Torres, Operations Manager

10/10 有夠讚

helen

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Santiago Torres, Operations Manager 於 2023年12月21日回覆
Dear Helen,Thank you for taking the time to share your experience at our hotel.We're thrilled to hear that you found our rooms to be impeccably clean and comfortable, and that you received excellent service during your stay. It is also rewarding to know that the condition of our hotel met your expectations to the fullest. Our team strives to provide a welcoming and enjoyable environment, and your recognition of our efforts is highly appreciated.We would be delighted to welcome you back for another exceptional stay. Warm regards,Santiago Torres, Operations Manager

10/10 有夠讚

ARDALAN KARIM

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Santiago Torres, Operations Manager 於 2023年12月18日回覆
Dear Karim,Thank you very much for this kind review.We are pleased that we were able to meet your expectations.We look forward to a return visit from you in the future.Best wishes for the holiday season,Santiago Torres, Operations Manager

10/10 有夠讚

M

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Santiago Torres, Operations Manager 於 2023年12月18日回覆
Dear Guest,Thank you for taking the time to share your experience with us.We're delighted to know that our room cleanliness, hotel condition, and service met your expectations. Our team takes great pride in maintaining a high standard across all aspects of our hotel, ensuring a comfortable and enjoyable stay for our guests. Additionally, your satisfaction with the room comfort is encouraging, as we aim to provide a restful and pleasant environment for all who stay with us. We would love to welcome you back in the future to enjoy our excellent location next to Hyde Park and the variety of amenities we offer.We look forward to the opportunity to host you again.Warm regards,Santiago Torres, Operations Manager

10/10 有夠讚

Breeda

於 2023 年 12 月住了 2 晚
Santiago Torres, Operations Manager 於 2024年1月4日回覆
Dear Breeda,Please accept our thanks for your kind review regarding your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on future occasions and wish you a Happy New Year!Best wishes,Santiago Torres, Operations Manager

8/10 不錯哦

lindsey

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Santiago Torres, Operations Manager 於 2023年12月17日回覆
Dear Lindsey,Thank you for taking the time to share your experience at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on future occasions.Best wishes,Santiago Torres, Operations Manager

8/10 不錯哦

Fumiya

於 2023 年 12 月住了 2 晚
Santiago Torres, Operations Manager 於 2023年12月12日回覆
Dear Guest,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on your next trip to London.Kind regards,Santiago Torres, Operations Manager

4/10 不太好

Judy

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
The biggest issue we had with this hotel was the location of our room. While the room itself was well appointed and a good size it was located off the lounge area next to public washrooms and the kitchen/employee entrance, making it a VERY noisy/high traffic area. We found it particularly noisy starting at 5:30 am. To the credit of the staff they found us a different room for our next night, however it was incredibly small. I had to place my suitcase on the floor in front of the door and step over to get to the bathroom as there was no where to put it. I wanted so much to give this place a good review because it’s a very quaint hotel with lovely staff and a great location but the room situation could not be overlooked. Considering the cost I was expecting better.
於 2023 年 11 月住了 2 晚
Santiago Torres, Operations Manager 於 2023年12月8日回覆
Dear Judy,Thank you for taking the time to share your feedback.We understand that the initial room location presented a challenge, and we apologise for the inconvenience caused by the noise. Our team were glad to accommodate your request for a room change, although we regret that the alternative room did not meet your space expectations. For future stays, we might recommend our Deluxe rooms, which offer separate lounging areas and are known for their spaciousness, though we do have a variety of room types to suit different needs and preferences. Nevertheless, we're pleased to hear that you found our hotel to be quaint and our staff lovely, and we appreciate your positive remarks about our prime location, which is indeed a stone's throw away from London's top attractions.We hope we can provide you with an improved stay in the future.Kind regards,

8/10 不錯哦

troney

喜歡:整潔度、員工素質和設施服務
Overall enjoyed my stay. There was construction going on outside the building; I could hear the noise when I was trying to sleep. The hotel is older, the room had a slight mildow smell.
於 2023 年 11 月住了 5 晚
Santiago Torres, Operations Manager 於 2023年12月2日回覆
Dear Troney,Thank you so much for taking the time to share such a positive review.We understand that external construction noise can be disruptive, and we apologize for any inconvenience this may have caused. Our hotel offers quieter rooms upon request and provides earplugs to enhance our guests' comfort. Regarding the smell you mentioned, we will certainly investigate this as it is not indicative of the experience we aim to provide. Our housekeeping team is dedicated to ensuring the freshness and cleanliness of all our rooms.We're continuously working on enhancing our guest experience, and we value your feedback as it helps us to improve.We're delighted to hear that you were satisfied with the cleanliness and service during your stay, as our team strives to maintain high standards. We also appreciate your recognition of the room amenities provided for your comfort.We very much hope that we may be able to welcome you back in the future. With very best wishes,

10/10 有夠讚

Kent

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Mycket bra hotel i London
Välbeläget hotel . Nära Hyde park och gångavstånd till centrum. Mycket bra frukost . Service är topp . Mindre rum med god standard.
於 2023 年 11 月住了 3 晚
Santiago Torres, Operations Manager 於 2023年12月2日回覆
Kära Kent,tack för att ni delar med er av er upplevelse hos oss.Vad gäller storleken på rummet så vill vi poängtera att vi har rum i olika storlekar och vi hjälper er gärna att hitta ett rum som passar er bättre vid ert nästa besök. Vi är dock glada att ni ändå känner att det höll en god standard, vilket är vårt mål för alla våra gästers vistelse.Det är fint att höra att vårt läge passade er väl för att utforska Hyde Park och att promenadavståndet till centrum uppskattades. Det gläder oss även att frukosten mötte era förväntningar, där vi strävar efter att erbjuda ett brett urval av både kontinentala och traditionella engelska alternativ. Att vår service upplevdes som toppklassig är något vi ständigt arbetar hårt för att upprätthålla.Vi ser fram emot att välkomna er åter i framtiden.Med vänliga hälsningar,Santiago Torres, Operations Manager

8/10 不錯哦

Emanuele

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Siamo stati a Novembre 2023 (3 notti), la zona dell’hotel è una delle migliori sotto il punto di vista comodità/mezzi/ristoro. L’hotel si presentava come tanti altri lì in zona, molto simili fra loro a prima vista al di fuori, dentro un cordialissimo staff ci ha accolti e per qualsiasi cosa ci ha sempre ascoltato senza problemi, personale poliglotta, sicuramente un plus in più. Camere caldissime ed accoglienti anche se forse un po’ piccoline, o per lo meno la nostra. In anni di visite a Londra ad oggi uno dei migliori hotel dove ho pernottato!
於 2023 年 11 月住了 3 晚
Santiago Torres, Operations Manager 於 2023年12月2日回覆
Gentile Emanuele,Grazie per aver recensito il nostro hotel.Siamo lieti che abbia trovato il nostro personale cordiale e sempre disponibile; il nostro team poliglotta è effettivamente un punto di forza che ci permette di assistere ospiti da tutto il mondo. È un piacere sapere che le nostre camere calde e accoglienti abbiano contribuito a rendere la sua permanenza piacevole, anche se ci dispiace che la dimensione della stanza non sia stata del tutto di suo gradimento. Offriamo infatti diverse tipologie di camere, alcune delle quali più spaziose e che potrebbero meglio adattarsi alle sue esigenze per una futura visita. Grazie per averci definito come uno dei migliori hotel per il suo soggiorno a Londra, questo commento è per noi fonte di grande orgoglio.Speriamo di poterla ospitare nuovamente presso il The Caesar in futuro. Nell'attesa, le porgiamo i nostri cordiali saluti.

10/10 有夠讚

Tandy

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful small hotel, mosaics from the 5th century on the walls, hardwood floors in the rooms -- truly charming. And so incredibly close to Hyde Park, and specifically about 5 minutes walk to the Italian Gardens. I liked it so much I cancelled the hotel reservation I had somewhere else for my next trip to London, and rebooked at this hotel.
於 2023 年 11 月住了 4 晚
Santiago Torres, Operations Manager 於 2023年11月30日回覆
Dear Tandy,It was a pleasure to receive this great review.Thank you for appreciating the unique charm of our historic mosaics and modern amenities. We're also glad to hear our prime location, just a short walk from the Italian Gardens in Hyde Park, added value to your stay. It's wonderful to know that you found our hotel to be a preferable choice for your future visits to London.We look forward to welcoming you back on future occasions.Best wishes,Santiago Torres, Operations Manager

10/10 有夠讚

James

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were very good and the room was very clean
於 2023 年 11 月住了 1 晚
Santiago Torres, Operations Manager 於 2023年11月28日回覆
Dear James,Thank you very much for this kind review.We're delighted to hear that our staff's dedication to service met your expectations and that you found our rooms to be impeccably clean. Our team takes great pride in maintaining a high standard of cleanliness and comfort for our guests.We hope to have the pleasure of welcoming you back. With kind regards,Santiago Torres, Operations Manager

8/10 不錯哦

Kai

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Top Unterkunft Ruhig und dennoch zentral gelegen
於 2023 年 10 月住了 4 晚
Santiago Torres, Operations Manager 於 2023年11月9日回覆
Sehr geehrte Kai,vielen Dank für Ihren Erfahrungsbericht zu unserem Hotel.Wir sind begeistert, dass Sie einen sehr schönen Aufenthalt bei uns hatten und insbesondere unsere zentrale Lage in der Nähe der wichtigsten Interessenpunkte als besonders positiv hervorheben.Hoffentlich besuchen Sie uns auch in der Zukunft wieder.Freundliche Grüße,Santiago Torres, Operations Manager

8/10 不錯哦

David

喜歡:整潔度和員工素質
於 2023 年 10 月住了 2 晚
Santiago Torres, Operations Manager 於 2023年11月8日回覆
Dear David,Thank you very much for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.The entire team look forward to welcoming you back for a future visit.Kind regards,Santiago Torres, Operations Manager

8/10 不錯哦

I E

家庭旅遊
喜歡:整潔度和員工素質
於 2023 年 11 月住了 1 晚
Santiago Torres, Operations Manager 於 2023年11月4日回覆
Dear Guest,Thank you for your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on your next trip to London.Kind regards,Santiago Torres, Operations Manager

10/10 有夠讚

Nicholas,Huntington

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Will definitely stay here again when in London
於 2023 年 10 月住了 2 晚
Santiago Torres, Operations Manager 於 2023年11月3日回覆
Dear Nicholas,Thank you for taking the time to share your wonderful experience at our hotel.We are thrilled to know that you found our rooms clean and comfortable, and that our hotel's condition and service exceeded your expectations. Our team works hard to ensure that our guests have a pleasant stay, and it's great to see that their efforts have paid off.We look forward to welcoming you back on your next visit to London. Kind regards,Santiago Torres, Operations Manager

10/10 有夠讚

Anders

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good hotel, good location
於 2023 年 10 月住了 4 晚
Santiago Torres, Operations Manager 於 2023年11月2日回覆
Dear Anders,Thank you very much for this kind review.We are delighted to hear that you appreciated our great location.We hope to welcome you back soon.Best wishes,Santiago Torres, Operations Manager

10/10 有夠讚

Fabio

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 4 晚
Santiago Torres, Operations Manager 於 2023年11月1日回覆
Dear Fabio,Thank you very much for this kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back. Best regardsSantiago Torres, Operations Manager

8/10 不錯哦

Patrik

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚
Santiago Torres, Operations Manager 於 2023年10月30日回覆
Dear Patrik,Thank you very much for this kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you again soon.Best wishes,Santiago Torres, Operations Manager

10/10 有夠讚

Annika

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Supernöjd med hotellet, återvänder alltid till detta hotell när jag är i London. Trevlig personal, bra frukost. Läget är bra och det är lungt och skönt. Nära buss och tunnelbana och Kensington Garden
於 2023 年 10 月住了 4 晚
Santiago Torres, Operations Manager 於 2023年10月29日回覆
Kära Annika,tack så mycket för att ni delar er positiva upplevelse på vårt hotell.Det är fint att höra att ni alltid återvänder till vårt hotell när ni är i London och att ni uppskattar vår trevliga personal och goda frukost. Vårt team arbetar hårt för att erbjuda en bekväm och välkomnande miljö för alla våra gäster och det är alltid trevligt att få positiv feedback om våra ansträngningar.Vi ser fram emot att välkomna er tillbaka nästa gång du besöker London. Med vänliga hälsningar,Santiago Torres, Operations Manager

8/10 不錯哦

Manpreet

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The drinking water should be complementary.
於 2023 年 10 月住了 2 晚
Santiago Torres, Operations Manager 於 2023年10月27日回覆
Dear Manpreet,Thank you for taking the time to share your experience at our hotel.We are thrilled to hear that you appreciated the cleanliness of our hotel, its condition, and the service provided by our team. Your kind words mean a lot to us.Regarding the drinking water, we would like to clarify that complimentary bottled water is provided in our Executive and Deluxe room categories upon arrival. We apologize for any inconvenience this may have caused during your stay. We appreciate your feedback and will take it into consideration for future improvements.We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards,Santiago Torres, Operations Manager

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Pleasant spot in central London
The Caesar is an elegant-feeling hotel in a pleasant, central part of London. The desk staff were outstanding--friendly and helpful. We especially enjoyed Anna, but everyone at the desk was great, and I simply can't remember the others' names. Our room itself--a standard double, I believe--was quite small, with little room to maneuver around the bed or store luggage and clothing, and no refrigerator. (However the staff allowed us to keep food in their refrigerator, which was very nice.) There was construction going on immediately next door to our room, which made quite a bit of noise during the day. Overall, I recommend the Caesar and would stay there again, but it is a bit pricey given these limitations.
於 2023 年 10 月住了 3 晚
Santiago Torres, Operations Manager 於 2023年10月19日回覆
Dear Guest,Thank you so much for taking the time to share such a positive review.We are delighted to hear that you found our location to be convenient and our staff, especially Anna, to be outstanding and helpful. We take pride in providing excellent service to our guests, and your kind words are truly appreciated.We apologize for any inconvenience caused by the size of your room and the construction noise during your stay. Our hotel offers a variety of room types and sizes to cater to different preferences, and we would be more than happy to assist you in finding a more suitable room for your next visit. We also understand that the absence of a refrigerator in the room may have been inconvenient, but we are glad that our staff was able to accommodate your needs by storing your food in our refrigerator. As for the construction noise, we are continuously working to improve our facilities and ensure a comfortable stay for our guests.We hope to welcome you again in the future. Best wishes,

6/10 一般般

Stephanie Jane

於 2023 年 10 月住了 1 晚
Santiago Torres, Operations Manager 於 2023年10月18日回覆
Dear Stephanie Jane,Thank you for taking the time to share your review.We regret that all your expectations were not met.We would welcome your suggestions on how we could have improved your experience.We hope to welcome you back. Best wishes,Santiago Torres, Operations Manager

10/10 有夠讚

Jahkeya

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff are amazing and very helpful the breakfast was good and a variety aswell the front desk staff were very helpful they answered every question and nothing was a problem to them .very good service
於 2023 年 9 月住了 5 晚
Santiago Torres, Operations Manager 於 2023年10月14日回覆
Dear Jahkeya,Thank you for such a positive review.We are thrilled to hear that our team made a great impression on you with their helpfulness and professionalism. It's always our goal to provide exceptional service to our guests. We're also glad that you enjoyed our breakfast variety and found it to your liking.We look forward to welcoming you back on your next trip to London.Kind regards,