街景

倫敦阿羅斯法飯店 - 羅盤款待飯店的評分

3 out of 5
倫敦阿羅斯法飯店 - 羅盤款待飯店
83 Gower Street, London, England

評論

8.8

有夠讚

10 分,有夠讚;1000 則評論中有 518 則" "
8 分,不錯哦;1000 則評論中有 352 則" "
6 分,一般般;1000 則評論中有 85 則" "
4 分,不太好;1000 則評論中有 24 則" "
2 分,很糟糕;1000 則評論中有 21 則" "

9.2/10

整潔度

9.4/10

員工素質

8.4/10

設施服務

8.6/10

住宿環境和硬體

8.0/10

環保程度

評論

2/10 很糟糕

Wei Kai

於 2023 年 1 月住了 1 晚
Arosfa Team 於 2023年1月16日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

真實旅客

於 2019 年 7 月住了 1 晚
Arosfa Hotel 於 2019年7月24日回覆
Thank you for taking the time to leave us an excellent score. We appreciate it very much.

8/10 不錯哦

EC,Hk

喜歡:整潔度、員工素質和客房舒適度
Nice but with two disadvantages
-Staff are nice and helpful -room is clean and tidy -location is good -green area outside But - the toilet if single room is very tiny - only stairs
於 2018 年 6 月住了 2 晚
Constance 於 2018年7月3日回覆
Dear EC, Thank you for staying with us. I'm glad you found our hotel clean, our staff helpful and enjoyed our garden. We hope to see you again soon,

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 6 月住了 1 晚

10/10 有夠讚

Elianne,台北

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
去倫敦重要景點很方便的飯店
非常細心的主人,收到預訂後立刻詢問可能到達時間 房間乾淨整潔,早餐是當天製作營養又豐盛 後面還有小院子可以乘涼聊天,員工也非常和善 下次去倫敦還會造訪的住宿地點!!
於 2018 年 6 月住了 1 晚

8/10 不錯哦

Jerry,Taipei, Taiwan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel
Closed to Goode st. Station and Euston station, convenience for stay, room clean and nice staff
於 2017 年 8 月住了 2 晚

10/10 有夠讚

zhenhong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
喜欢这种居家型的服务,是这次英国之行感觉最好的一个酒店。虽然小,但感觉温馨,而且早餐也不错,好吃!

10/10 有夠讚

zhenhong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
小而精致,主人很keq,早餐很好吃,温馨。

10/10 有夠讚

siu lun

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

LAP CHI,Hong Kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Their kindly bearing
Give the impression with a friendly good service

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice breakfast
Cozy hotel. The room is really small but neat and comfortable. Really nice breakfast~ Note that there is no lift and it may be hard to carry the luggage upstairs.

8/10 不錯哦

Michelle Yen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

Jacqueline,Taiwan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
服務很好的飯店,賓至如歸,只式房間小了點~
很棒

10/10 有夠讚

David,Lincoln

情侶出遊, 團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Location is excellent, quiet rooms helped for a great night’s sleep. Thank you
於 2024 年 4 月住了 2 晚
Arosfa Team 於 2024年4月22日回覆
"Thank you, David, for sharing your experience! We're thrilled to hear that you enjoyed our excellent location and had a restful night's sleep in our quiet rooms. Your comfort is our priority, and we're delighted to have contributed to your positive stay. We look forward to welcoming you back on your next visit!"

10/10 有夠讚

Frank

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very friendly staff, good breakfast with freshly made coffee on demand. Dust allergy sufferers mind the old carpets.
於 2024 年 4 月住了 6 晚
Arosfa Team 於 2024年4月15日回覆
It sounds like Frank had a great experience overall! He appreciated the friendly staff and the convenience of freshly made coffee. However, it seems he wants to caution fellow travelers about potential issues with dust allergies due to the older carpets. Overall, a positive review with a helpful tip for others.

8/10 不錯哦

Elizabeth

Room fine for two nights but too small for any longer. Very quiet.
於 2024 年 4 月住了 2 晚
Arosfa Team 於 2024年4月12日回覆
It's great to hear that the room served its purpose for your short stay and provided a quiet environment. Your feedback about the size is valuable, as it helps future guests make informed decisions. Thank you for sharing your experience!

10/10 有夠讚

paul

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Compact little double room but everything I needed for a short stay. Ceiling fan and a window that opened were a bonus on a warm night and there was an abundance of usb and sockets which I always appreciate.
於 2024 年 4 月住了 1 晚
Arosfa Team 於 2024年4月12日回覆
It sounds like you had a comfortable stay! The inclusion of a ceiling fan and an opening window for ventilation is definitely a plus, especially on warmer nights. And having plenty of USB and socket outlets is always a practical feature. Thank you for sharing your experience!

8/10 不錯哦

Makoto

於 2024 年 3 月住了 3 晚
Arosfa Team 於 2024年4月22日回覆
"Thank you, for sharing your experience! We're thrilled to hear that you enjoyed We look forward to welcoming you back on your next visit!"

8/10 不錯哦

William

喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
I am a very satisfied, repeat guest at this simple, clean, convenient hotel in Bloomsbury.
於 2024 年 2 月住了 7 晚
Arosfa Team 於 2024年3月3日回覆
Dear William,Thank you for taking the time to share your feedback on your recent stay at the Bloomsbury hotel through Expedia. We're delighted to hear that you are a satisfied and repeat guest.It's great to know that you appreciate the simplicity, cleanliness, and convenience of the hotel. Providing a comfortable and convenient experience for our guests is our top priority, and we are pleased to have met your expectations.Your continued support as a repeat guest means a lot to us, and we look forward to welcoming you back on your future visits. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share. We value your input and strive to make each stay even better.Thank you once again for choosing our hotel, and we appreciate your positive review.Best regards,

6/10 一般般

morisi

喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
部屋が狭い 道路側の部屋で、外の音が気になった。
於 2023 年 12 月住了 1 晚
Arosfa Team 於 2024年1月31日回覆
Thank you for sharing your review of your stay

8/10 不錯哦

Victoria

於 2023 年 12 月住了 1 晚
Arosfa Team 於 2024年1月31日回覆
Thank you for sharing your review of your stay

8/10 不錯哦

youssef

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 5 晚
Arosfa Team 於 2024年1月31日回覆
Thank you for sharing your review of your stay

8/10 不錯哦

Lena

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 4 晚
Arosfa Team 於 2024年1月31日回覆
Thank you for sharing your review of your stay

4/10 不太好

Jennifer

不喜歡:整潔度、住宿環境和硬體和客房舒適度
2 nuits
Un peu déçu de notre séjour dans cet hôtel.. La douche n'était vraiment pas top , l'eau ne s'evacuait pas. Le lit est petit et pas confortable. Propreté à revoir. Et là salle de petit déjeuner très petite donc il n'y a pas de place pour tout le monde. L'emplacement est top.
於 2023 年 12 月住了 2 晚
Arosfa Team 於 2024年1月31日回覆
Thank you for sharing your review of your stay

8/10 不錯哦

真實旅客

商務旅客
喜歡:整潔度、住宿環境和硬體和客房舒適度
Litet mysigt hotell
Ett litet och mysigt hotell. Minimalt rum, men allt fungerade bra. Bra frukost, men beställde man ”english breakfast” så var risken att man fick vänta 20-40 minuter.
於 2023 年 11 月住了 3 晚
Arosfa Team 於 2024年1月31日回覆
Thank you for sharing your review of your stay

8/10 不錯哦

Mike

於 2023 年 12 月住了 1 晚
Arosfa Team 於 2024年1月31日回覆
Thank you for sharing your review of your stay

8/10 不錯哦

Jenni

於 2023 年 12 月住了 1 晚
Arosfa Team 於 2023年12月5日回覆
Thank you.

6/10 一般般

shintaro

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
於 2023 年 11 月住了 5 晚
Arosfa Team 於 2023年12月5日回覆
Thank you.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very comfortable! Good hospitality!!
於 2023 年 11 月住了 5 晚
Arosfa Team 於 2023年12月2日回覆
Thank you so much for your positive feedback! We're thrilled to hear that you found our accommodations very comfortable and appreciated the good hospitality. Our team works hard to provide a welcoming and enjoyable experience for our guests, and it's always rewarding to receive such positive comments. If there's anything specific you loved about your stay or if you have any suggestions for improvement, we'd love to hear more. We look forward to welcoming you back in the future!

10/10 有夠讚

YASUSHI

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good hospitality!
於 2023 年 11 月住了 1 晚
Arosfa Team 於 2023年12月2日回覆
Thank you so much for your positive feedback! We're thrilled to hear that you found our accommodations very comfortable and appreciated the good hospitality. Our team works hard to provide a welcoming and enjoyable experience for our guests, and it's always rewarding to receive such positive comments. If there's anything specific you loved about your stay or if you have any suggestions for improvement, we'd love to hear more. We look forward to welcoming you back in the future!

2/10 很糟糕

Narinder

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
As we arrived the lady at so called reception was very blunt and cold. She gave us a tiny little room. The room had a double bed in it and we had no room to move, the smallest bedroom ever that we have ever stayed in. As for the bathroom once again rediculas. Will not recommend this place to anyone. What a waste of our time and money.
於 2023 年 11 月住了 1 晚
Arosfa Team 於 2023年11月29日回覆
Dear Narinder,We sincerely apologize for the disappointing experience you had during your recent stay at our hotel. Your feedback is crucial to us, and we regret that the service and accommodations fell short of your expectations.We are sorry to hear about your encounter with our reception staff and any inconvenience caused by the room size. Providing a warm welcome and comfortable accommodations are fundamental to our commitment to guest satisfaction, and we regret that we did not meet these expectations during your visit.We understand your frustration with the room size and the bathroom facilities, and we genuinely apologize for any inconvenience this may have caused. We take your comments seriously, and we will review these aspects to identify opportunities for improvement.We appreciate you bringing these issues to our attention, as it helps us address areas that need enhancement. Our goal is to provide a positive and memorable experience for all our guests, and we regret that we did not meet this standard during your stay.If there is anything specific you would like to share regarding your experience, or if there are ways we can make amends, please feel free to contact us directly. We value your feedback and would appreciate the opportunity to address your concerns.Thank you for your time, and we sincerely apologize for any inconvenience you experienced.Best regards,

10/10 有夠讚

Maria

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Smidigt. Sov bra. Rent
於 2023 年 11 月住了 2 晚
Arosfa Team 於 2023年11月29日回覆
Thank you for your fantastic review and for choosing to stay with us at Arosfa.

8/10 不錯哦

Vera,Oakland

於 2023 年 11 月住了 4 晚
Arosfa Team 於 2024年1月31日回覆
Thank you for sharing your review of your stay

8/10 不錯哦

Vera,Oakland

於 2023 年 11 月住了 2 晚
Arosfa Team 於 2024年1月31日回覆
Thank you for sharing your review of your stay

6/10 一般般

Yijun

於 2023 年 11 月住了 4 晚
Arosfa Team 於 2024年1月31日回覆
Thank you for sharing your review of your stay

8/10 不錯哦

Hugh

商務旅客
於 2023 年 11 月住了 1 晚
Arosfa Team 於 2023年11月15日回覆
Many thanks

10/10 有夠讚

David

於 2023 年 11 月住了 1 晚
Arosfa Team 於 2023年11月8日回覆
thank you for giving us a excellent score

10/10 有夠讚

Penny

於 2023 年 10 月住了 1 晚
Arosfa Team 於 2023年11月8日回覆
thank you for giving us a excellent score

6/10 一般般

James

喜歡:員工素質
於 2023 年 10 月住了 2 晚
Arosfa Team 於 2023年11月8日回覆
thank you for giving us a good score

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質和客房舒適度
Hôtel très bien, même si chambre un peu vétuste. Le confort, la propreté et l emplacement sont très excellent. Le personnel est vraiment très attentionné. Une bonne adresse!
於 2023 年 10 月住了 2 晚
Arosfa Team 於 2023年10月28日回覆
Thank you for sharing your review! We appreciate your feedback and are delighted to hear that you had a positive experience at our hotel. We take your comments about the room being a little dated into consideration and will continue to make improvements. It's great to know that you found the comfort, cleanliness, and location excellent, and that our staff provided attentive service. We hope to have the pleasure of hosting you again in the future. Your feedback is valuable to us as we strive to provide the best possible experience for our guests.

2/10 很糟糕

Jamal

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚
Arosfa Team 於 2023年10月28日回覆
Thank you for your review. I'm sorry that your experience wasn't good, we hope to improve every day.

8/10 不錯哦

richard

喜歡:整潔度和住宿環境和硬體
不喜歡:設施服務
It's a good place today if you can't find anything else. The staff are not available all day even in your check-in or checkout windows. It is very roomy space and you don't have much space to turn especially in toliet area. But it has plenty hot water, open fresh air (NO WINDOW SEAL). A bit noisy during the night. It's good location to walking around the area of this historical London, exact right next to UCL.
於 2023 年 10 月住了 1 晚
Arosfa Team 於 2023年10月14日回覆
Dear Richard,Thank you for your review and feedback regarding your recent stay. We appreciate your comments and it's great to know that you found the place suitable. It's a shame if you think the staff were not readily available, especially during check-in and check-out times. We will do everything we can to improve and we hope to have you back.Best regards,

6/10 一般般

Camilla

家庭旅遊
喜歡:整潔度和員工素質
於 2023 年 10 月住了 3 晚
Arosfa Team 於 2023年10月12日回覆
Dear Camilla,Thank you for taking the time to review our establishment on Hotels.com. Your feedback is important to us, and we value your input.We noticed that you've given us a rating of 6 out of 10. We apologize that your experience with us fell short of your expectations. We're committed to providing exceptional service, and we regret that we didn't meet your full satisfaction during your stay.If you could provide us with more specific details or suggestions on how we can improve, we would greatly appreciate it. Your insights can help us make the necessary enhancements to ensure a better experience for future guests.We hope you'll consider staying with us again in the future, and we'll do our best to make your next visit a more positive and enjoyable one.Thank you for your feedback, and we look forward to another opportunity to serve you.Sincerely,

8/10 不錯哦

Elaine

於 2023 年 10 月住了 2 晚
Arosfa Team 於 2023年11月8日回覆
thank you for giving us a great score

10/10 有夠讚

Heather E

於 2023 年 10 月住了 3 晚
Arosfa Team 於 2023年11月8日回覆
thank you for giving us a great score

4/10 不太好

真實旅客

家庭旅遊
喜歡:整潔度和客房舒適度
不喜歡:員工素質和住宿環境和硬體
Bon pour l’emplacement c’est tout
Hôtel bien situé à côté de Soho, idéal pour rejoindre les principaux sites d’intérêt. En revanche, chambre avec mur et plafond decrepit ! Personnel aimable mais non professionnel, on a l’impression de les déranger.
於 2023 年 9 月住了 2 晚
Arosfa Team 於 2023年10月6日回覆
Thank you for sharing your review. It's great to hear that the hotel is well located for exploring the main sites of interest in the area. However, I'm sorry to hear about the issues you experienced during your stay.Additionally, having friendly and professional staff is essential for creating a positive guest experience. It's unfortunate that you felt like you were disturbing them.Your feedback is valuable. Thank you for sharing your thoughts.

10/10 有夠讚

Sharon

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Before check in we were able to store our bags. Once checked in later our room was clean. A little hot but ok with window open and fan on, not too loud out on street. Good nights sleep. Good breakfast included in the price. Would recommend.
於 2023 年 9 月住了 1 晚
Arosfa Team 於 2023年10月4日回覆
Thank you for sharing your review, Sharon! We're delighted to hear about your positive experience during your stay at the Expedia hotel on October 4, 2023. It's great to know that you had a comfortable and enjoyable stay.Storing your bags before check-in is always a convenient option, and it's wonderful that your room was clean and provided a good night's sleep. Managing the room temperature by opening the window and using a fan is a handy tip for others who might stay there.The fact that a good breakfast was included in the price adds extra value to your stay, and your recommendation is appreciated. We hope you had a great time during your trip, and we look forward to welcoming you back in the future if you decide to visit again. Safe travels!

10/10 有夠讚

Michael

團體旅遊
喜歡:整潔度、員工素質和設施服務
Ein kleines und gemütliches Hotel mit sehr freundlichen Personal. Haben uns sehr wohlgefühlt.
於 2023 年 9 月住了 2 晚
Arosfa Team 於 2023年10月4日回覆
Thank you, Michael, for your wonderful 5-star review of the small and cozy hotel you stayed at through Expedia. We're delighted to hear that you had a comfortable and pleasant experience. Friendly staff can truly make a difference in one's stay, and we're glad they contributed positively to your trip. If you have any more details or recommendations about your stay, feel free to share them. We hope to welcome you back in the future for another enjoyable stay!

6/10 一般般

真實旅客

喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚
Arosfa Team 於 2023年10月1日回覆
We appreciate your feedback. Thank you.

4/10 不太好

Alexandre

商務旅客
喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Avoid this hotel and find another option
Very old room and furniture, poor shower, no elevator, boiling rooms on the top floor, poor wifi, no value for money. Be careful the current hotel rating does definitely not reflect the reality. +1 for the staff kindness.
於 2023 年 9 月住了 1 晚
Arosfa Team 於 2023年9月22日回覆
I'm sorry to hear about your disappointing experience at the hotel. Your feedback provides valuable information for potential guests and the hotel management. It's great to hear that the staff was kind, but it sounds like there were several issues that affected your stay.