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安達仕倫敦利物浦街飯店 - 凱悅旗下飯店的評分

5 out of 5
安達仕倫敦利物浦街飯店 - 凱悅旗下飯店
40 Liverpool Street, London, England

評論

9.4

好極了

10 分,有夠讚;1001 則評論中有 724 則" "
8 分,不錯哦;1001 則評論中有 207 則" "
6 分,一般般;1001 則評論中有 45 則" "
4 分,不太好;1001 則評論中有 17 則" "
2 分,很糟糕;1001 則評論中有 8 則" "

9.6/10

整潔度

9.4/10

員工素質

9.2/10

設施服務

9.4/10

住宿環境和硬體

9.0/10

環保程度

評論

8/10 不錯哦

Sau Hing Lilian

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Convenience location nearby Liverpool Street station.
於 2023 年 9 月住了 3 晚

10/10 有夠讚

KIM HO

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Reception was very helpful. I like the free mini bar in the room. The breakfast was great and has many choice. Just only the staff was a bit rude when we were ordering the breakfast. The hotel location is excellent as it’s just next to the train and tube stations.
於 2023 年 7 月住了 3 晚

10/10 有夠讚

Chien Hsin

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 1 月住了 2 晚
Andaz London Management Team 於 2023年2月10日回覆
Dear Chien Hsin,Thank you for your review of your recent stay with us.We are happy that you enjoyed your stay at our property.Once again, thank you for your time and we hope to welcome you again in the Andaz soon!With kindest regards,

10/10 有夠讚

Lu-Chih

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 2 晚

6/10 一般般

lo

喜歡:員工素質
不喜歡:整潔度
Spacious room but bad house keeping.
We stayed at Andaz for 13 nights. On the 12th night, found out that they didn't change the bed sheet at all because I noticed the same stain were there (they said they will change the bed sheet every 3 days). A few times, the house keeping didn't replenish the shampoo and bath soap. They didn't vacuum the floor until the day I leave.
於 2019 年 7 月住了 13 晚
Mario 於 2019年8月9日回覆
Dear lo, Thank you so much for taking the time and trouble to leave a review highlighting your recent stay with us. Your feedback regarding our housekeeping service is greatly appreciated and our management team follow up to ensure this does not occur again in the future. Conversely, I am pleased to hear that you enjoyed your room and the size that it offered. Once again thank you for your time and we hope to have the pleasure of welcoming you back to Andaz London in the future. With kindest regards, Mario Flanagan General Manager Andaz London Liverpool Street

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 5 月住了 1 晚
Mario 於 2019年5月22日回覆
Dear Anonymous, Thank you so much for leaving a 5 star rating regarding your experience at Andaz London. We hope to have the pleasure of welcoming you back to Andaz London in the future. With kindest regards, Mario Flanagan General Manager Andaz London Liverpool Street

6/10 一般般

真實旅客

情侶出遊, 商務旅客
喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
不值得五星 设施很不好 服务也就值三星 电梯都是坏的 房间里有异味 前台不专业知识 就价格还行 位置不错
於 2019 年 5 月住了 3 晚
Mario 於 2019年5月12日回覆
Dear Anonymous, Thank you for taking the time out to leave a review of your recent stay with us! It is disappointing to read that you have had a less than enjoyable stay with us. Please accept my sincere apologies for any inconvenience caused. This is definitely not the service that we strive to provide and if you could reach out to us with more details of your stay I would be delighted to take care of your future booking and hopefully reinstate your trust in us. Once again thank you for your time and we hope to have the pleasure of welcoming you back to Andaz London in the future. With kindest regards, Mario Flanagan General Manager Andaz London Liverpool Street

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
交通方便,員工親切,房間設備好
於 2018 年 12 月住了 7 晚

8/10 不錯哦

Christy,London

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very comfortable for both short and long stay and the interior designs are very modern and stylish. All the staffs were friendly and welcoming which made my stay even more enjoyable!
於 2018 年 7 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice room, good amenities for london hotels,
Hotel located at Liverpool station, great for business travelers. Rooms are nice and great amenities for London hotels, free drinks and snack at lobby a plus. Lobby can benefit with more direct access to restaurant, breakfast also very good but can do with more directions on how to order between buffet and a la cart. Room snack bar well stocked and a plus for guests, ipad connection to tv keeps dropping otherwise also very good.
於 2018 年 6 月住了 1 晚

6/10 一般般

真實旅客

喜歡:整潔度
於 2018 年 5 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店非常好!但樓下品流複雜!
日間大堂有免費飲品供應,酒店服務和環境一流!在火車地鐵站隔離但人流比較複雜。下次不會再考慮。
於 2017 年 7 月住了 2 晚
Dear guest, Thank you so much for the great rating. We truly appreciate your genuine feedback. We hope to welcome you back to Andaz London Liverpool Street in the near future. Kind regards, Otto Steenbeek

10/10 有夠讚

Pei Chen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
wonderful experience
nice hotel, nice breakfast, wonderful services, near the subway You cannot miss it
於 2017 年 7 月住了 4 晚
Dear Pei, Thank you so much for taking the time to share your recent Andaz experience with us. Your feedback has truly made our day. We absolutely loved reading about how amazing your Andaz experience was. Thank you so much for this wonderful review. We look forward to welcoming you back to Andaz London Liverpool Street in the near future. Kind regards, Otto Steenbeek

8/10 不錯哦

Bonny

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Convenient location & hotel staff friendly
location very good , room inside very clean but design no good !
於 2017 年 5 月住了 5 晚
Dear Bonny, Thank you so much for taking the time to review your genuine compliments. You are perfectly right; our location is very convenient for all of our travellers! We look forward to welcoming you back to Andaz London Liverpool Street soon. Kind regards, Otto Steenbeek

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
General Manager 於 2017年3月24日回覆
Dear Anonymous, Thank you for your review. We hope to welcome you back to Andaz London Liverpool Street in the near future. Kind regards, Otto Steenbeek

10/10 有夠讚

Julio Cesar

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent hotel overall.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Clare

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

4/10 不太好

Jagvir

不喜歡:整潔度、員工素質和住宿環境和硬體
As soon as got close to our room the area had a sewage smell but this smell was also present in our room. We thought it was temporary so we pressed on with our planned evening and upon our return we could still smell it, so we notified the front desk to which the lady said she will send an engineer to do something about it and will notify us once something had been done. It was already 11pm by this time and we had no call back from the front desk, after growing tired of waiting we went to sleep. In the morning we wanted to leave as quick as possible but to top it all off me and my wife both had like warm showered, much to our dismay.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Dete

喜歡:整潔度、員工素質和住宿環境和硬體
Manager went beyond the call of duty to help me with a problem!
於 2024 年 3 月住了 1 晚
Miriam Varoli, General Manager Andaz London 於 2024年4月12日回覆
Dear Dete, thank you for sharing your review with us. It was so lovely to have you stay with us, and our amazing staff took such great care of you and was very helpful. Once again, thank you for your time, and I hope to have the pleasure of welcoming you back to Andaz London in the future.

10/10 有夠讚

Takashi

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
宿の方がとても親切でした
於 2024 年 2 月住了 5 晚
Miriam Varoli, General Manager Andaz London 於 2024年3月5日回覆
Hi Takashi, Thank you for your kind review. At Andaz we strive to provide the best customer service possible, and we are glad to hear that our efforts made your stay the best it could be. We look forward to welcoming you back soon.

10/10 有夠讚

Mashael

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Absolutely love this hotel. It is the first time I stay at an Andaz hotel and will now try it elsewhere. The design is fun and modern. There are numerous restaurants onsite and a 24hr gym. The location is perfectly situated right next to liverpool station and you have numerous cafes, a tesco, a boots across the street. Above all else though, the staff is the heart of the hotel.
於 2024 年 1 月住了 4 晚
Miriam Varoli, General Manager Andaz London 於 2024年4月12日回覆
Dear Mashael, thank you for sharing your lovely thoughts of your stay with us. I am glad to know that your first experience with us was absolutely delightful and that we exceeded your expectations. I appreciate your kind words throughout your stay with us, and I hope to have the pleasure of welcoming you back on your future London trips.

10/10 有夠讚

Lesley

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
With all my five star reviews you might think I am easy to please. Far from it. But this hotel is special...fun, stylish, great staff, super food.....we shall come again! Oh and I love what has been done to Spitalfields.
於 2024 年 2 月住了 3 晚
Miriam Varoli, General Manager Andaz London 於 2024年2月19日回覆
Dear Lesley,I'm so glad that you enjoyed your stay with us! Thank you very much for your kind words. We work hard to maintain a high level of customer service, and I'm glad in your case it improved the quality of your experience at Andaz. I am also happy you enjoyed your time in Spitalfields, it's a vibrant and beautiful neighbourhood, and we try to reflect its energy in the design and atmosphere of our hotel. We look forward to welcoming you back soon.

4/10 不太好

PIET

商務旅客
不喜歡:整潔度、設施服務和住宿環境和硬體
Horrible place

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location by Liverpool station.
Great location and very nice hotel. A little long of a wait to have room ready- but overall it was an excellent accommodation for a family trip.
於 2023 年 12 月住了 3 晚

10/10 有夠讚

Sarang

於 2023 年 12 月住了 2 晚

10/10 有夠讚

Hend

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing experience. The amenities are great: minibar, coffee and pastries are complimentary. Staff is excellent: special thanks to Ryan, the duty manager on New Years Eve. My only complaint is the housekeeping overlooked cleaning our coffee mugs. 4 nights and they were never changed. I’m pretty sure they didn’t vacuum the floors as well but the bed and bathroom were clean. I’d still definitely stay there again.
於 2023 年 12 月住了 4 晚

10/10 有夠讚

Hao

於 2023 年 12 月住了 7 晚
Miriam Varoli, General Manager Andaz London 於 2024年4月12日回覆
Dear Hao, thank you for taking the time to rate your experience with us. We are delighted you had a great experience during your stay and our amazing staff took such great care of you. It was a pleasure to serve you, and I look forward to welcoming you back in the future.

8/10 不錯哦

Eman

於 2023 年 12 月住了 5 晚
Miriam Varoli, General Manager Andaz London 於 2024年4月12日回覆
Dear Eman, thank you for taking the time to share the rating of your stay with us. I am delighted you had a great experience during your stay and our amazing staff took such great care of you. Thank you for choosing to stay with us, and I look forward to welcoming you back in the future.

10/10 有夠讚

Gordon Franco Dennis

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Andaz London Management 於 2024年4月12日回覆
Dear Gordon, thank you for taking the time to rate your experience with us. We are delighted you had a great experience during your stay and our amazing staff took such great care of you. Thank you for choosing to stay with us, and we can’t wait to welcome you back in the future. Sincerely, Andaz London Management

10/10 有夠讚

Sabrina

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Charles

喜歡:整潔度
於 2023 年 12 月住了 1 晚

8/10 不錯哦

ANDREA GIUSEPPE

親子旅遊
喜歡:員工素質、設施服務和住宿環境和硬體

10/10 有夠讚

Helen Lynn

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Mmm
於 2023 年 11 月住了 3 晚

10/10 有夠讚

Michael

於 2023 年 11 月住了 1 晚

10/10 有夠讚

Howard,Richmond Heights

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Andaz London is a true 5-star property and the amenities reflect this level. I was greeted warmly and professionally upon arrival in the morning and did not expect a room to be ready that early, especially since I had made my reservations only 12 hours earlier the previous night. Our concierge, Rohan, at the front desk took very good care of everything and, moreover, when I returned to the room much later that day, found a very nice bttle of wine as a welcome gift. The dining options are quite good and welcoming. I recommend Andaz London with highest ratings.
於 2023 年 10 月住了 2 晚
Andaz London Management 於 2023年11月3日回覆
Dear Howard, thank you for taking the time to share your wonderful thoughts on your recent stay with us. It is lovely to read that you had an amazing experience throughout your stay and that our outstanding staff, particularly Rohan, took such great care of you and was very welcoming. Your delightful feedback on our amenities and dining outlets is highly appreciated and serves as our drive to always provide an excellent guest experience. Thank you for your recommendation, and we hope to have the pleasure of welcoming you back soon. Sincerely, Andaz London Management

10/10 有夠讚

w

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely hotel
Lovely hotel. Polite staff. Good breakfast. Central position
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Hang Yee

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff came in the room early in the morning
於 2023 年 10 月住了 1 晚

10/10 有夠讚

mahesh

喜歡:整潔度、員工素質和住宿環境和硬體
Attached to the Liverpool station- very posh and easy to get around . Tons of activities. No complaints . Great for a quick vacation . Staff was great
於 2023 年 9 月住了 2 晚
Jason 於 2023年10月24日回覆
Greeting from the Andaz London Liverpool Street Hotel We are so glad that you had a wonderful stay with us and hope to see you again in the further and wish you many more amazing stays with us.kind regards

6/10 一般般

Anastasis

於 2023 年 9 月住了 1 晚

4/10 不太好

Sherry,Auckland

喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
My host Sam was wonderful. However, from the moment I checked in, there were a number of mistakes like how I’m celebrating an anniversary when I’m not, and how I requested to have a baby cot in my room when I didn’t. Sam took the initiative to confirm those details with me and that’s when I told him that I did not make those requests. I thought it was well noted, however when I left my room for about 15 mins to step out to buy something, I returned and there was a baby cot in my room. Staff had entered my room without permission and placed the baby cot in there. I immediately called reception to have it removed. The next morning, a cleaner entered my room without any warning when I was partially undressed. She apologised immediately and said that the staff told her that the room was empty. This stay at Andaz was a big letdown, unfortunately.
於 2023 年 9 月住了 1 晚
Andaz London Management 於 2023年9月18日回覆
Dear Sherry, thank you for sharing with us your feedback during your stay. We are deeply sorry for all the inconveniences you have had throughout your stay. We appreciate you bringing this to our attention and rest assured that this issue of miscommunication will be dealt with accordingly. We hope you can still give us a chance to rectify this issue and we will endeavor to provide you with a better guest experience. Thank you for your time and we can’t wait to welcome you back soon. Sincerely, Andaz London Management

6/10 一般般

Chrisma

不喜歡:整潔度和員工素質
於 2023 年 9 月住了 3 晚
Andaz London Management 於 2023年9月18日回覆
Dear Chrisma, thank you for taking the time to rate your experience with us. If there’s anything we can do to make your next visit to Andaz London a 5/5, we would be happy to know more about it. We look forward to welcoming you back soon. Sincerely, Andaz London Management

8/10 不錯哦

Rashid

喜歡:員工素質
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Kevin

於 2023 年 8 月住了 3 晚

10/10 有夠讚

Kwadwo

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent facility and respectful staff and service
於 2023 年 8 月住了 3 晚
Andaz London Management 於 2023年9月11日回覆
Dear Kwadwo, thank you for sharing your wonderful review with us. We are glad to know your interactions with our lovely staff had an impact throughout your stay at Andaz London. Your short but sweet words serve as proof of our ongoing commitment to providing outstanding service to our valued guests. We thank you for your visit and we look forward to welcoming you back soon. Sincerely, Andaz London Management

8/10 不錯哦

Gladys

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely hotel, facilities, breakfast and daily complimentary drink offered.
於 2023 年 8 月住了 6 晚
Andaz London Management 於 2023年9月1日回覆
Dear Gladys, thank you for taking the time to share your review of your stay. It was so lovely to have you stay at Andaz London and had a great time. We are glad you had a great breakfast experience with us and loved our daily happy hour. Once again thank you and we certainly hope to have the pleasure of welcoming you back soon. Sincerely, Andaz London Management

10/10 有夠讚

Susan

於 2023 年 8 月住了 1 晚

4/10 不太好

lesley

家庭旅遊
不喜歡:員工素質
Not a 5 Star Hotel!
於 2023 年 8 月住了 4 晚

10/10 有夠讚

Scott

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Marc

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 3 晚

10/10 有夠讚

kemraj,ozone park

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 2 晚
Andaz London Management 於 2023年8月24日回覆
Dear Kemraj,Thank you for taking the time to rate your experience with us.It was so lovely to have you stay with us once again and we are glad to know you enjoyed your time with us.We appreciate you taking the time and we look forward to welcoming you back soon.Sincerely,Andaz London Management