住宿正面

倫敦希思羅 T2 & T3 機場飯店的評分

3 out of 5
倫敦希思羅 T2 & T3 機場飯店
Arrivals Hall, East Wing Building, Heathrow Airport, Hounslow, England

評論

8.4

非常好

10 分,有夠讚;1805 則評論中有 889 則" "
8 分,不錯哦;1805 則評論中有 520 則" "
6 分,一般般;1805 則評論中有 219 則" "
4 分,不太好;1805 則評論中有 113 則" "
2 分,很糟糕;1805 則評論中有 64 則" "

9.0/10

整潔度

8.8/10

員工素質

7.6/10

設施服務

8.6/10

住宿環境和硬體

8.4/10

環保程度

評論

6/10 一般般

ON TING

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
唔值
於 2023 年 10 月住了 1 晚
Clitax Pereira, Front Office Manager. 於 2023年11月1日回覆
Dear On Ting, Thank you for your rating and feedback. . Our prices are very competitive especially when you do not have to spend on taxis to and from the airport. We look forward to welcoming you soon or when travel brings you back to Heathrow Airport .

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
第二&3航廈的最佳選擇。
飯店外就是計程車等候站,十分方便。 環境很乾淨,凌晨出發到第四航廈,櫃檯很熱心協助陪同叫計程車。
於 2023 年 7 月住了 1 晚
Aerotel Team 於 2023年7月24日回覆
Dear Guest, Many thanks for your feedback. We are pleased to learn that you had an enjoyable stay with us. We take great pride in ensuring that we meet guest expectations. We look forward to welcoming you in the near future.

10/10 有夠讚

Hui-wen

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚
Aerotel Team 於 2023年6月23日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Josephine

於 2023 年 6 月住了 1 晚
Aerotel Team 於 2023年6月16日回覆
Dear Guest, Many thanks for your feedback. We are pleased to learn that you had an enjoyable stay with us. We take great pride in ensuring that we meet guest expectations. We look forward to welcoming you in the near future.

6/10 一般般

To Hang

於 2023 年 4 月住了 1 晚
Aerotel Team 於 2023年4月27日回覆
Dear Guest, Thank you for staying with us. We appreciate your rating. We hope to welcome you again! Many Thanks,

6/10 一般般

Alison

於 2023 年 3 月住了 1 晚
Aerotel Team 於 2023年4月12日回覆
Dear Guest, Many thanks for your feedback. We are pleased to learn that you had an enjoyable stay with us. We take great pride in ensuring that we meet guest expectations. We look forward to welcoming you in the near future.

6/10 一般般

Chun Hon

於 2023 年 3 月住了 1 晚
Aerotel Team 於 2023年3月12日回覆
Dear Guest, We are sorry to learn of the discomfort caused during your recent stay. Your feedback is important to us and assure you that we have looked into the concerns raised by you and have already introduced corrective measures. We do hope you will give us a chance to be of service in the future.

10/10 有夠讚

Wan Sheung

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 1 月住了 1 晚
Aerotel Team. 於 2023年1月24日回覆
Dear Guest, Many thanks for your feedback. We look forward to welcoming you again in the near future

10/10 有夠讚

Suet Wing

於 2023 年 1 月住了 1 晚
Aerotel Team 於 2023年1月8日回覆
Dear Guest, Many thanks for your feedback. We are pleased to learn that you had an enjoyable stay with us. We take great pride in ensuring that we meet guest expectations. We look forward to welcoming you in the near future.

2/10 很糟糕

Kim Wai Antony

Aerotel Team 於 2023年4月23日回覆
Dear Guest, We are sorry to learn of the discomfort caused during your recent stay. Your feedback is important to us and assure you that we have looked into the concerns raised by you and have already introduced corrective measures. We do hope you will give us a chance to be of service in the future.

6/10 一般般

Ying Suet

於 2022 年 11 月住了 1 晚
Aerotel Team 於 2022年11月23日回覆
Dear Guest,Thank you for your rating. We hope to welcome you again in the near future.Kind regards

6/10 一般般

Wing Sing

於 2022 年 9 月住了 1 晚
Aerotel Team 於 2022年9月10日回覆
Dear Guest, Thank you for your review. We understand and respect your concerns and do apologize for any inconvenience caused. Our accommodations are created with travellers or transit passengers in mind. We hope you do give us chance to be at your service in near future.

8/10 不錯哦

Martha

商務旅客
喜歡:整潔度和住宿環境和硬體
just stay for a short time is really suitable only.
於 2022 年 9 月住了 1 晚
Aerotel Team 於 2022年9月5日回覆
Dear Guest, We appreciate and thank you for taking time to rate us highly. We look forward to welcome you soon.

8/10 不錯哦

LAI FAN

於 2022 年 7 月住了 1 晚
Aerotel Team 於 2022年7月25日回覆
Dear Guest, Many thanks for your feedback. We look forward to welcoming you again in the near future.

10/10 有夠讚

LAI FONG

於 2022 年 5 月住了 1 晚
Reception Team 於 2022年5月19日回覆
Dear Guest, We are glad to learn you have rated us so high. We look forward to welcoming you again in the near future.

8/10 不錯哦

MAN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 3 月住了 1 晚
Aerotel Team 於 2022年3月30日回覆
Dear Guest, Many thanks for your high rating. We appreciate you airing your concerns. We look forward to welcoming you again in the near future.

8/10 不錯哦

Hiu Kong

喜歡:整潔度、員工素質和住宿環境和硬體
方便, 就在T3, 可由 T2 步行前往
於 2022 年 3 月住了 1 晚
Aerotel Team 於 2022年3月21日回覆
Dear Guest, Many thanks for your feedback and rating. We appreciate you airing your concerns. We look forward to welcoming you again in the near future.

4/10 不太好

真實旅客

不喜歡:住宿環境和硬體和客房舒適度
Caution for luggages! Not recommended
There's NO luggage storage in this hotel. How can it have NO luggage storage service as a hotel in the airport? We had 4 big luggages and arrived earlier than check in time due to transportation limitation. And the only way to put our luggages was to pay for £10 per hour for early check in. That's basically rubbery. And then they gave a carrier for the luggages but we had to do it ourselves. No one helped us move to the room so I'm sure we looked super awkward when push to made it to the room which took us so long. Finally, the room was were allocate wasn't clean. There was hair all over the pillows and the bedsheet. Even under the duvet. We requested change of the bedsheet and were re-assigned to the other room.
於 2021 年 9 月住了 2 晚
Aerotel Team. 於 2021年10月6日回覆
Dear Guest, Thank yo for you feedback and concerns. As we are located inside the terminal building and due to the the security reasons the hotel strictly cannot hold or take responsibility of the guest luggage prior to check-in or after check-out. Also our guaranteed is from 15:00hrs onward. early check-in are chargeable at GBP10 per hour and hour which are as within the standard procedures within most hotel in hospitality industry.

8/10 不錯哦

真實旅客

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
由 5號大樓前往 3號大樓 入往酒店 如行李太多是有點困難的。
於 2021 年 7 月住了 1 晚
Aerotel Team 於 2021年7月28日回覆
Dear Guest, Many thanks for your feedback, and we do appreciate the concerns you have raised. We hope you will give us a chance to be of service in the future. Kind regards, Aerotel Team

6/10 一般般

真實旅客

親子旅遊
不喜歡:設施服務和住宿環境和硬體
Please aware no window in the room
於 2021 年 7 月住了 1 晚
Aerotel Team 於 2021年7月27日回覆
Dear Guest, Many thanks for your feedback. We apologise for the inconvenience caused during your recent stay with us. Due to the location of the hotel and Heathrow Airport security non of our rooms have any windows. We do hope you give us a chance to better our services. Kind Regards, Aerotel Team.

8/10 不錯哦

Sin Yu

家庭旅遊
喜歡:住宿環境和硬體和客房舒適度
Nice
Good
於 2021 年 7 月住了 1 晚
Aerotel Team 於 2021年7月21日回覆
Dear Guest, Many thanks for your feedback. We look forward to welcoming you again in the near future. Kind regards, Aerotel Team

6/10 一般般

KAI LEUNG

家庭旅遊
喜歡:整潔度和客房舒適度
於 2021 年 6 月住了 2 晚
Aerotel Team 於 2021年7月2日回覆
Dear Guest, Many thanks for your feedback. We look forward to welcoming you again in the near future. Kind regards, Aerotel Team

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean & tidy, a good place to stay in airport
於 2021 年 5 月住了 1 晚
Aerotel Reservations 於 2021年5月30日回覆
Dear Guest, Many thanks for your feedback. We look forward to welcoming you again in the near future. Kind regards, Aerotel Team

8/10 不錯哦

Chui Ming Amy

於 2021 年 5 月住了 1 晚
Aerotel Reservations 於 2021年5月25日回覆
Dear Guest, Many thanks for your feedback. We look forward to welcoming you again in the near future. Kind regards, Aerotel Team

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 5 月住了 1 晚
Aerotel Team 於 2021年5月9日回覆
Dear Guest, Many thanks for your feedback. We look forward to welcoming you again in the near future.

10/10 有夠讚

Linda

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Spotless, quiet, short walk to departures. Really comfortable bed
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Rafael

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excelente para escalas largas
於 2024 年 4 月住了 1 晚

6/10 一般般

Weiting

商務旅客
不喜歡:住宿環境和硬體
The floor and furniture were pretty dirty
於 2024 年 4 月住了 1 晚
Asad U. - Duty Manager 於 2024年4月29日回覆
Dear Weiting,Thank you for your feedback and rating. we will raise this with the relevant team. We have a Duty Manager on shift 24/7 and had you brought the cleanliness of the room to our attention we would have gladly given you a different room as we want all our guest to have a great experience at Aerotel London Heathrow. Kind Regards

10/10 有夠讚

Michelle,Maldon

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Night Manager 於 2024年4月30日回覆
Dear Michelle,,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals It is our honor to know that the Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are Pleased that you enjoyed your stay with us. Kind RegardsJackie Underwood

8/10 不錯哦

Nicole

喜歡:整潔度、員工素質和住宿環境和硬體
Good for a quick layover
於 2024 年 3 月住了 1 晚
Clitax Pereira, Front Office Manager. 於 2024年4月28日回覆
Dear Nicole,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 有夠讚

Margaret

於 2024 年 4 月住了 1 晚
Asad U. - Duty Manager 於 2024年4月27日回覆
Dear Margaret,Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 有夠讚

Kevin

喜歡:整潔度
於 2024 年 4 月住了 1 晚
Asad U. - Duty Manager 於 2024年4月27日回覆
Dear Kevin,Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

6/10 一般般

Susan

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Adequate, convenient accommodation. There should be more signage to direct one to the hotel, particularly from terminal 2. The duvet smelled bad.
於 2024 年 4 月住了 1 晚
Night Manager 於 2024年4月25日回覆
Dear Susan,Thank you for your feedback and rating. we will raise this with the relevant team. We have a Duty Manager on shift 24/7 and had you brought the duvet to our attention we would have gladly given you another duvet as we want all our guest to have a great experience at Aerotel London Heathrow. Kind RegardsJackie Underwood

8/10 不錯哦

Kristen

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Easy to stay at in the Heathrow airport for an early 6 am departure. Clean and quiet.
於 2024 年 4 月住了 1 晚
Asad U. - Duty Manager 於 2024年4月24日回覆
Dear Kristen,Thank you for taking the time to leave feedback and a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 有夠讚

Cristina

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Todo muy bien !
於 2024 年 4 月住了 1 晚
Night Manager 於 2024年4月24日回覆
Dear Cristina, Thank you for your rating and feedback. We are pleased that you enjoyed your stay at Aerotel London Heathrow. We look forward to seeing you again in the future.Kind RegardsJackie Underwood

10/10 有夠讚

Angela

家庭旅遊
喜歡:設施服務
Very clean and comfy room! Staff friendly!
於 2024 年 4 月住了 1 晚
Clitax Pereira, Front Office Manager. 於 2024年4月23日回覆
Dear Angela,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

6/10 一般般

David

Great for access to terminal three. Very small rooms at a high price. No restaurant. Very basic. Next time back to Hilton! .
於 2024 年 4 月住了 1 晚
Night Manager 於 2024年4月25日回覆
Dear David,The Only In-Terminal Hotel Located in Terminal 3 Arrivals. We are sorry if you found your room small. We are a transit hotel and the hotel is designed for travellers by travellers, There is a restaurant located in the departure building on the first floor and there is places to get food inside the arrivals hall. Sorry for the inconvenience caused. Kind RegardsJackie Underwoood

4/10 不太好

Marc

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
Location in terminal great, rooms also ok. Welcoming kind of pushi, not clear talking, almost unfriendly...
於 2024 年 4 月住了 1 晚
Clitax Pereira, Front Office Manager. 於 2024年4月23日回覆
Dear Marc,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused during chick-in. Please can you elaborate what was the actual issue? for us to try and improve our-self and on our staff's customer service. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 有夠讚

Anna

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Rather than get up very early on a Monday to get to Heathrow, we decided to book a room at the Aerotel. It took some time to find the hotel after disembarking from the Heathrow Express. First there are signs, then there aren't signs so you keep walking and hope you can find it. Seeing the final sign at the entrance was a relief. The "lobby" opens right into terminal 3. Check in was lovely, a very nice woman helped us. We had a "family room" with 2 beds and I found the size adequate for two people and 3 large bags. The room was set up with complimentary waters, instant coffee, tea, and hot chocolate. There were also some sandwiches and snacks available for purchase in the lobby. The room was quiet, which was great for our needs. As others have mentioned, there are two green lights in the ceiling and they were a bit distracting. There are no windows, but not a great loss as we just needed to sleep. Beds were comfortable, Towels were very nice, unexpectedly so. Unfortunately the body wash was out in the shower, a minor inconvenience. Getting to terminal 2 was over 20 minutes of walking from the hotel so keep that in mind as you time your departure.
於 2024 年 4 月住了 1 晚
Clitax Pereira, Front Office Manager. 於 2024年4月22日回覆
Dear Anna,Thank you for taking your time for lovely review.It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay. As the hotel concept is ''for travelers designed by travelers for short stay''. We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 有夠讚

Sulaman

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel was conveniently located
於 2024 年 4 月住了 1 晚
Clitax Pereira, Front Office Manager. 於 2024年4月22日回覆
Dear Sulaman,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 有夠讚

Jory

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing airport hote! The rooms are spacious and it’s an excellent choice for travelers with long layovers.
於 2024 年 4 月住了 1 晚
Asad U. - Duty Manager 於 2024年4月21日回覆
Dear Jory,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals.It is my honour to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.Kind Regards

6/10 一般般

Jan

情侶出遊
喜歡:設施服務和住宿環境和硬體
不喜歡:員工素質
The staff on the desk at check in were extremely arrogant and down right rude. I don't expect that from anyone.
於 2024 年 4 月住了 1 晚
Clitax Pereira, Front Office Manager. 於 2024年4月22日回覆
Dear Jan,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused during chick-in. Please can you elaborate what was the actual issue? for us to try and improve our-self and on our staff's customer service. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

8/10 不錯哦

Xinyi

商務旅客
喜歡:整潔度、員工素質和設施服務
Convenient for a morning flight after a long day. The tv doesn’t work. Otherwise everything is fine and adequate. Quiet. Cozy. The staff are easy.
於 2024 年 4 月住了 1 晚
Clitax Pereira, Front Office Manager. 於 2024年4月19日回覆
Dear Xinyi,Thank you for taking Time for the review.It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.Please bring any issues to our attention during the stay, we tend to resolve immediately when in-house. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London

10/10 有夠讚

Jonathan

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great service!
於 2024 年 4 月住了 1 晚
Clitax Pereira, Front Office Manager. 於 2024年4月19日回覆
Dear Jonathan,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 有夠讚

Pamela

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
This hotel was a Godsend for me. I had flown into Heathrow from Calif and I was exhausted. I was so happy to see they are in the airport. Staff very friendly and very courteous. from
於 2024 年 4 月住了 1 晚
Asad U. - Duty Manager 於 2024年4月17日回覆
Dear Pamela,Thank you for your high rating and feedback. We at Aerotel strife to give all our guests a relaxing stay ready for the next leg of there journey. We are pleased that you enjoyed the hotel. We look forward to greeting you again in the near future.Kind Regards

10/10 有夠讚

Simon

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very good
於 2024 年 4 月住了 1 晚
Asad U. - Duty Manager 於 2024年4月16日回覆
Dear Simon,Thank you for taking the time to leave feedback and a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.

8/10 不錯哦

Jeremy

喜歡:整潔度、員工素質和住宿環境和硬體
Benefits - Great location, great staff, clean comfortable rooms and easy to get food at M&S in the terminal. Nice lounge area to eat in as rooms are small and have no windows. Bright green ceiling lights that stay on all the time and the lack of windows are the downsides for this hotel.
於 2024 年 4 月住了 1 晚
Clitax Pereira, Front Office Manager. 於 2024年4月14日回覆
Dear Jeremy,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals.It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your high rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 有夠讚

Yoanna

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very convenient and clean
於 2024 年 4 月住了 1 晚
Asad U. - Duty Manager 於 2024年4月14日回覆
Dear Yoanna,Thank you for taking the time to leave feedback and a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.

10/10 有夠讚

Joel

喜歡:整潔度、員工素質和住宿環境和硬體
N/A
於 2024 年 4 月住了 1 晚
Night Manager 於 2024年4月16日回覆
Dear Joel, Thank you for your rating. We would be grateful that next time you could leave us feedback on your experience of Aerotel. We look forward to welcoming you again in the future.Kind RegardsJackie Underwood

10/10 有夠讚

Ewa

喜歡:整潔度、員工素質和住宿環境和硬體
I think for price you pay you would expect more but convenience and stress free day on the day of the trip is what appealed to me to stay here. Traveling 2 hours on the day of flight that’s not for me as so many thing could go wrong. I would most definitely stay here again ☺️
於 2024 年 4 月住了 1 晚
Asad U. - Duty Manager 於 2024年4月14日回覆
Dear Ewa,Thank you for taking the time to leave feedback and a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.