Inept and insensitive Manager who didn’t care myself, partner and son had barely slept due to a window not shutting on a high street full of bars and cars revving engines.
After reporting to the manager that the outer window didn’t fully close (a feature of the original windows in the listed building) and the inner double glaze window used to reduce noise wouldn’t lock we were told nothing could be done but a refund would be discussed in the morning.
I wedged cushions between the two windows to minimise the noise but the noise still boomed through while well after 2am.
Tired and frustrated the next morning we were informed of a £15 discount and when we weren’t “happy enough” according to Lucky the manager, he encouraged us to leave a negative review.
How Lucky go a job in hospitality will remain a mystery to anyone who has the misfortune of staying in a hotel he manages.
Avoid this hotel if you think a “family room” should have the ability for the family to be able to sleep.
William
於 2024 年 5 月住了 1 晚
8/10 不錯哦
john
2024年5月2日
john
於 2024 年 4 月住了 2 晚
8/10 不錯哦
Jason
商務旅客
2024年3月7日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Jason
於 2024 年 3 月住了 1 晚
6/10 一般般
Stuart
商務旅客
2024年2月14日
喜歡:員工素質
Stuart
於 2024 年 2 月住了 2 晚
6/10 一般般
Jos
情侶出遊
2024年2月14日
不喜歡:住宿環境和硬體
Veel te kleine badkamer
Jos
於 2024 年 2 月住了 1 晚
10/10 有夠讚
Robin
2024年2月9日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice property, hidden away in old Bexley. Good size clean rooms.
Robin
於 2024 年 2 月住了 1 晚
6/10 一般般
Mark
商務旅客
2024年2月2日
喜歡:員工素質
TV reception was not the great , kept dropping out or showing no signal.
Wi-Fi in the room was only average at best
Shower - Limited hot water or luke warm at best
Mark
於 2024 年 1 月住了 4 晚
10/10 有夠讚
Sylvia
2023年12月7日
Sylvia
於 2023 年 12 月住了 1 晚
10/10 有夠讚
Ray
2023年11月11日
喜歡:整潔度、員工素質和住宿環境和硬體
Ideal location for Bexley bars and restaurants. 2 Public car parks nearby. Easy self-checkin if arriving late. Quiet, clean room very reasonable rates if simply want somewhere without all the hussle and bustle of a larger hotel. Local eateries offering discount to hotel guest an added bonus.
Recommended and would stay again.