湖泊

洛洛溫泉旅館的評分

2.5 out of 5
洛洛溫泉旅館
38600 Highway 12 West, Lolo, MT

評論

7.4

不錯哦

10 分,有夠讚;634 則評論中有 220 則" "
8 分,不錯哦;634 則評論中有 178 則" "
6 分,一般般;634 則評論中有 105 則" "
4 分,不太好;634 則評論中有 84 則" "
2 分,很糟糕;634 則評論中有 47 則" "

7.8/10

整潔度

8.0/10

員工素質

7.2/10

設施服務

7.2/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

Elijah

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Jist a little dated.
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Lea

喜歡:設施服務和住宿環境和硬體
Comfortable
於 2024 年 5 月住了 1 晚
Marketing Team 於 2024年5月23日回覆
Thank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a wonderful experience during your stay with us. Our team works hard to provide exceptional service and create a comfortable and enjoyable atmosphere for our guests, so it is truly rewarding to see that reflected in your feedback. We hope to have the pleasure of welcoming you back again soon.

10/10 有夠讚

Phil

喜歡:整潔度、員工素質和住宿環境和硬體
It was the Lodge experience we wanted. Beautiful room and unbeatable views.
於 2024 年 5 月住了 1 晚
Marketing Team 於 2024年5月14日回覆
Thank you for your outstanding review of your recent stay at our hotel. We are thrilled to hear that you had the Lodge experience you desired, with a beautiful room and unbeatable views. Providing our guests with a memorable stay is our top priority, and we are delighted to hear that we succeeded in doing so during your visit. We hope to have the pleasure of welcoming you back again in the future for another fantastic stay.

6/10 一般般

Stacy

情侶出遊
喜歡:員工素質
不喜歡:整潔度
If you want to be unplugged this is where you want to be. No cell phone service, very limited WiFi and no cable TV in the room. No phone in the room to call the front desk. The room was spacious. The microwave was disgustingly dirty. There is a TV in the room to watch dvd movies that you can get in the lobby
於 2024 年 4 月住了 3 晚
CC - Guest Relations Manager 於 2024年5月3日回覆
Hi Stacy! We appreciate your feedback regarding your recent stay with us. While we're glad to hear that you found the room spacious, we apologize for any inconvenience caused by the lack of cell phone service, limited WiFi, and absence of cable TV in the room. We understand that these amenities are important for many guests, and we will take your comments into consideration as we strive to improve our services. Additionally, we apologize for the condition of the microwave and will address this with our housekeeping team to ensure it is cleaned thoroughly for future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.

10/10 有夠讚

Lindsey

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
MP - Guest Relations Manager 於 2024年3月31日回覆
Hello Lindsey, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 不錯哦

Heather

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The lodge was clean. The soaking tubs were clean and easy to access. They are indoor soaking tubs. You can pay for access to the outdoor pool that is ran by someone else. Nice and quiet. Rooms were clean. Rustic in nature.
於 2024 年 3 月住了 1 晚
MP - Guest Relations Manager 於 2024年3月27日回覆
Hello Heather, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

2/10 很糟糕

Katie

於 2024 年 3 月住了 1 晚
CC - Guest Relations Manager 於 2024年4月14日回覆
Dear Katie, We apologize for any issues that you might have experienced at our hotel.  If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.Sincerely,

10/10 有夠讚

Teresa,Spokane Valley

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We like the environment. It is safe, clean. And beautiful.
於 2024 年 3 月住了 1 晚
MP - Guest Relations Manager 於 2024年3月18日回覆
Hello Teresa, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

4/10 不太好

Juan

於 2024 年 3 月住了 1 晚
CC - Guest Relations Manager 於 2024年4月5日回覆
Dear Juan, Thank you for taking the time to leave a rating. We're sorry if your experience did not meet your expectations. If there's anything specific you would like to share or discuss, please let us know. We hope to have the opportunity to better serve you in the future.Sincerely,

10/10 有夠讚

Angela

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I loved having a dvd player in my room. There wasnt anything i didnt like about my stay. Im going back.
於 2024 年 2 月住了 1 晚
MP - Guest Relations Manager 於 2024年2月10日回覆
Hello Angela, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

4/10 不太好

James

家庭旅遊
不喜歡:員工素質
The staff man there was rude, and talked bad about other staff.
於 2024 年 1 月住了 1 晚
MP - Guest Relations Manager 於 2024年1月13日回覆
Hello James, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

4/10 不太好

John m

喜歡:員工素質和住宿環境和硬體
不喜歡:整潔度和設施服務
It was a bad stay sheets dirty. Dog poop everywhere.
於 2023 年 12 月住了 1 晚
MP - Guest Relations Manager 於 2023年12月19日回覆
Hello John, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 不錯哦

David

喜歡:員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
MP - Guest Relations Manager 於 2023年11月4日回覆
Hello David, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 不太好

Chris

情侶出遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Garbage can lid was broken and bears were getting into the garbage every night and spreading it every place. They had no record of our reservation--lucky i did, The main phone had been broken for several months according to the desk clerk. The whole place gave me the creeps. I would not stay there again. Staff tried to be helpful but they were limited in what they could do.
於 2023 年 10 月住了 1 晚
MP - Guest Relations Manager 於 2023年10月27日回覆
Hello Chris, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 不太好

Jonathan

親子旅遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
This lodge definitely looks better from the pictures than in person. Small room and outdated. There spring tubs were nice within the lodge but small. The hot springs next to the lodge wasn’t great at all! One outdoor pool that wasn’t heated only one small pool indoors. Took our children and it seemed like a more adult theme place then for a family outing. My suggestion would be to fine another hot springs if that is what you’re going for! Staff was great at the lodge! Also beware there is no cable or wifi in the rooms only in the lobby!
MP - Guest Relations Manager 於 2023年10月14日回覆
Hello Jonathan, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

2/10 很糟糕

Pamela

不喜歡:整潔度、設施服務和住宿環境和硬體
This was not a place to stay. The room accross from ours had the door kicked in and window broken out. We did not stay, unsafe. No security.
MP - Guest Relations Manager 於 2023年10月7日回覆
Hello Pamela, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 一般般

真實旅客

喜歡:員工素質
不喜歡:整潔度
Good and not so good.
We love rustic, but the condition was much worse than the photos led us to believe. There were broken construction items strewn across the back of the property, paint peeling, dirty coffee pot. It needs a whole facelift. On the good side, it was quiet, the folks were very friendly and the sheets were clean. Apparently, the high-end rooms are much better, but there’s a huge gap.
於 2023 年 9 月住了 1 晚
MP - Guest Relations Manager 於 2023年10月3日回覆
Hello Valued Customer, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

10/10 有夠讚

Rhonda

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
On the edge of wilderness road. Very quite and you can see wildlife at night. Excellent hot springs. A great and quite get awa
於 2023 年 9 月住了 1 晚
MP - Guest Relations Manager 於 2023年9月23日回覆
Hello Rhonda, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 不錯哦

Nancy,Macedon

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Had a nice meal at the restaurant and great breakfast at lodge. Room was dark, tight/small and creepy.
於 2023 年 9 月住了 1 晚
MP - Guest Relations Manager 於 2023年9月23日回覆
Hello Nancy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 有夠讚

Rob

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Place was great. No internet but that was the case all over Montana.
於 2023 年 8 月住了 1 晚
MP - Guest Relations Manager 於 2023年9月9日回覆
Hello Rob, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 有夠讚

Sheryl

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
MP - Guest Relations Manager 於 2023年9月4日回覆
Hello Sheryl, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

8/10 不錯哦

Daniel

喜歡:員工素質
於 2023 年 9 月住了 1 晚
MP - Guest Relations Manager 於 2023年9月4日回覆
Hello Daniel, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 不錯哦

james

喜歡:整潔度和員工素質
於 2023 年 8 月住了 1 晚
GM 於 2023年8月28日回覆
Thank you for the review. Safe Travels!

10/10 有夠讚

DaLinda

喜歡:整潔度、員工素質和住宿環境和硬體
Staff was great, very friendly, room was very clean, bed was a too firm, but we managed. Pool is great. It's nice to get away from technology, no cell service, lodge has wifi in main area, but for the most part, unplugged, which was nice. Thank you, will stay again.
於 2023 年 8 月住了 2 晚
Amber M. 於 2023年8月23日回覆
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

10/10 有夠讚

Michael

喜歡:設施服務
The place was quiet, friendly, and beautiful.
於 2023 年 8 月住了 1 晚
Amber M. 於 2023年8月23日回覆
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

8/10 不錯哦

DEBRA,LA CROSSE

喜歡:整潔度、員工素質和住宿環境和硬體
Fine
於 2023 年 8 月住了 1 晚
GM 於 2023年8月18日回覆
Thank you for your review.

10/10 有夠讚

Julie

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Got there, room mix up, not ready but quickly fixed by housekeeper/manager who seems to be always helping other staff. Maintenance guy quickly helped hubby with tv. Lady in cafe who was like manager frequently helping other staff also great. 2 wonderful clean soaking tubs really relax muscles. We then sat by the pond and watched the swallows being replaced by bats. Veeery relaxing. Good breakfast. No cel or wifi, yeah!
於 2023 年 8 月住了 1 晚
GM 於 2023年8月18日回覆
Thank you so much for your review. I will share this with the staff. We look forward to you visiting us again.

10/10 有夠讚

mark

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
beautiful spot
於 2023 年 8 月住了 1 晚
GM 於 2023年8月18日回覆
Thank you and safe travels

10/10 有夠讚

David

於 2023 年 8 月住了 1 晚
GM 於 2023年8月18日回覆
We just wanted to say thank you so much for taking the time to give us a review. Safe travels!

4/10 不太好

Bailee

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚
Amber M. 於 2023年8月24日回覆
Thank you for letting us know about this. Your feedback helps us do better. We welcome you contacting us and letting us know your issue. We hope to resolve it promptly and accurately.

6/10 一般般

Jeffrey

於 2023 年 7 月住了 1 晚
Amber M. 於 2023年8月24日回覆
Thank you for letting us know about this. Your feedback helps us do better. We welcome you contacting us and letting us know your issue. We hope to resolve it promptly and accurately.

6/10 一般般

peter,milford

喜歡:員工素質
There is no wifi service at your room, if you have an emergency there is no cell service. Chipmunk in breakfast area is unsanitary. Front desk staff very helpful. Hot tub area was nice, water was very hot, only able to spend a half hour in them.
於 2023 年 8 月住了 1 晚
GM 於 2023年8月18日回覆
We appreciate that you took the time to give us a review. Thank you for your imput we strive to improve our guest's experience with us.

8/10 不錯哦

Heather

喜歡:整潔度、員工素質和客房舒適度
Remote
The front lodge entrance area was very nice. The two indoor hot pools were nice. Restaurant next door had great service. The room was rather tired and a little banged up. Didn’t care for the sink being next to the bed. But it all worked. Wi-Fi only in main lodge and restaurant. No cell service otherwise.
於 2023 年 8 月住了 1 晚
GM 於 2023年8月8日回覆
We are very greatful that you took the time to leave us a review. Thank you for bringing these details to our attention. Safe Travels!

8/10 不錯哦

Tera

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Convenient to what we were doing. Room a little small and needs some updating other than that pretty nice.
於 2023 年 8 月住了 1 晚
GM 於 2023年8月8日回覆
Thank you so much for your review. We appreciate you being a customer and helping to share the word about us.

6/10 一般般

Cathie

團體旅遊, 家庭旅遊
不喜歡:設施服務和住宿環境和硬體
Although staff was helpful & kind...the property is in need a major facelift. Breakfast was quite limited and the gravy was cold. Our bathroom was dirty and there were used glasses left in the room.
於 2023 年 7 月住了 1 晚
GM 於 2023年8月6日回覆
We are incredibly grateful that you took the time to bring this to our attention. I will take the time to address the issues you brought up with my housekeeping staff because we strive to provide much better service than this. As far as the facelift all I can say is yes. I have 2 new members joining our team here this week and that is a priority. I hope you give us another chance to actually impress you. Safe Travels!

10/10 有夠讚

Martin

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice rustic place Wish the pool and hotel could work out a pass policy…
於 2023 年 7 月住了 1 晚
GM 於 2023年8月6日回覆
Thank you for the amazing review. I understand that would be nice if we had some kind of pass program, but we are 2 seperate companies. We look forward to you staying with us again in the future.

10/10 有夠讚

Reginald

喜歡:整潔度、員工素質和客房舒適度
於 2023 年 7 月住了 1 晚
Amber M. 於 2023年8月1日回覆
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

6/10 一般般

Brandon

喜歡:員工素質和客房舒適度
於 2023 年 7 月住了 1 晚
Amber M. 於 2023年8月1日回覆
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

2/10 很糟糕

Nicole

於 2023 年 7 月住了 1 晚
Amber M. 於 2023年8月1日回覆
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

4/10 不太好

Dawn

家庭旅遊
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質和設施服務
Customer service was very rude and not welcoming at all. Upon arriving, we were handed our key and told where to go and that's it. We were never told that there wasn't any TV or anything or that you needed DVD's to rent in order to watch tv. We had left and went into the City of LOLO to check things out, when we came back at 11:30 and figured out there was no TV, we went to go talk to the reception and they were closed and locked up. I've never seen a reception person leave. There should be someone there 24 hrs a day, just like any lodge or hotel you stay at.
於 2023 年 7 月住了 1 晚
Amber M. 於 2023年8月1日回覆
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

8/10 不錯哦

Sue

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚
Amber M. 於 2023年8月1日回覆
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

10/10 有夠讚

Charles

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place near Yellowstone
於 2023 年 7 月住了 2 晚
Amber M. 於 2023年8月1日回覆
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

8/10 不錯哦

Kristina

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Beautiful remote lodge. Our bed was subpar, but the rest made up for it. Quiet, secluded relaxing stay. The soaking tubs were amazing. No internet or cell service. A great getaway.
於 2023 年 7 月住了 1 晚
Amber M. 於 2023年8月1日回覆
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

8/10 不錯哦

steven

家庭旅遊
喜歡:整潔度
The cabins for very cute and cozy, and the place was nice
於 2023 年 7 月住了 1 晚
Amber M. 於 2023年8月1日回覆
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

2/10 很糟糕

Douglas A,Baker City

情侶出遊
不喜歡:整潔度、員工素質和住宿環境和硬體
After 3 tries at the correct room we gave up and asked for a refund. First key did not open our room, but opened the room next door. Second key opened a room already occupied. Third key opened a room where you could not run the lights and air conditioner at the same time. We gave up and drove another 30 miles for a room. Disappointed to say the least.
於 2023 年 7 月住了 1 晚
Amber 於 2023年7月20日回覆
We are terribly sorry this was your experience. Please reach out to the manager so we can make this right. We look forward to hearing from you.

2/10 很糟糕

Terri

家庭旅遊
不喜歡:整潔度、員工素質和住宿環境和硬體
Could not check in the first night - terrible staff and never answer phone- terrible
於 2023 年 7 月住了 2 晚
Amber 於 2023年7月18日回覆
I am sorry I was under the impression after our conversation over the phone this matter was resolved. We had provided keys to check in and we are terribly sorry you were unable to locate them. Upon your check in we did show where the keys were located along with the signage indicating that our lobby hours are 8am to 10pm and how to get the keys after hours. I am sorry for the miss understanding.

10/10 有夠讚

Jennifer

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Spacious and beautiful
The Lodge is a beautiful log wood building. Our room was very spacious, clean, and comfortable. The lobby and gathering spaces were also roomy with many conversation areas with games & reading materials readily available. They have a massive DVD collection to counter the lack of cell service in the rooms. However, WiFi is available in the lobby and gathering space. The hot pools are indoor, very clean and modern, with lots of space for hanging robes, towels, etc. And of course, REALLY relaxing.
於 2023 年 7 月住了 1 晚
Amber 於 2023年7月18日回覆
Thank you so much for your valued feedback. We are so excited to have provided you with a wonderful experience. We hope to see you return on your future travels.

10/10 有夠讚

Jody

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
It was so wonderful soaking in the hot Spring.
於 2023 年 7 月住了 1 晚
Amber 於 2023年7月18日回覆
Thank you for your valued feedback. We hope to see you back on your future travels!

10/10 有夠讚

Susan

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Excellent
於 2023 年 7 月住了 1 晚
Amber 於 2023年7月16日回覆
Thank you for your valued feedback! We hope to see you again!

8/10 不錯哦

Charles

團體旅遊
喜歡:整潔度、員工素質和客房舒適度
This property was adequate. The rooms were very small but clean. The restaurant and bar were close with decent food and drinks. The continental breakfast was lacking. Staff was nice and accommodating.
於 2023 年 7 月住了 1 晚
Amber 於 2023年7月13日回覆
Thank you for your valued feedback. We will make sure to look into the breakfast options. Thank you for letting us know. Safe travels