「Service is good, breakfast is excellent. Wifi is slow and disconnect every 5 mins. Due the night time between 1700-2130. It is because, they share with the pub and restaurant guest wifi. When you showers the water sometimes hot and cold. The room is nice.Easy to park.」
「Service is good, breakfast is excellent. Wifi is slow and disconnect every 5 mins. Due the night time between 1700-2130. It is because, they share with the pub and restaurant guest wifi. When you showers the water sometimes hot and cold. The room is nice.Easy to park.」
「Had issues with the WiFi and it got addressed right away. The room was spacious and the staff was super friendly and helpful. Love love love this place and would definitely return with my family. 」
「Had issues with the WiFi and it got addressed right away. The room was spacious and the staff was super friendly and helpful. Love love love this place and would definitely return with my family. 」
「We loved our stay with our 2 children and dog. The staff were friendly and helpful. There were loads of options for where to eat in walking distance. We parked less than 5 min walk away as there is no specific carpark.
The flat we stayed in was super quiet and clean. We had tea/coffee left in the room. Our dog also enjoyed his stay we didnt require the dog bed available as he tends to shred them but it was a nice option to have.」
「We loved our stay with our 2 children and dog. The staff were friendly and helpful. There were loads of options for where to eat in walking distance. We parked less than 5 min walk away as there is no specific carpark.
The flat we stayed in was super quiet and clean. We had tea/coffee left in the room. Our dog also enjoyed his stay we didnt require the dog bed available as he tends to shred them but it was a nice option to have.」
「It is quite a small room with one single bed and a bunk bed. The lower bunk bed is too narrow and the height between the two decks is too short. I cannot sit up on it. I have to crawl into the bed and slip out of it every time. So you can imagine the feeling when you sleep on the lower bunk bed and the upper bed is so close to your face. It is really the hostel facilities but the rate is close to a hotel or even more expensive than many of them. 」
「It is quite a small room with one single bed and a bunk bed. The lower bunk bed is too narrow and the height between the two decks is too short. I cannot sit up on it. I have to crawl into the bed and slip out of it every time. So you can imagine the feeling when you sleep on the lower bunk bed and the upper bed is so close to your face. It is really the hostel facilities but the rate is close to a hotel or even more expensive than many of them. 」
「It was a great stay in Loch Ness Gate House Apartment. There is very clean and spacious. Both the bedroom are very big. The king and queen bed are very comfortable. The decoration is also very tasteful. The best is the open kitchen. All cooking utensils are fully equipped, including salt, oil, sugar and dishwasher.
I messeged the House from Hotels.com, and got a reply regarding the checkin arrangement 3 days before. I received a text messeged at 1400 on check in day from the House telling...
「It was a great stay in Loch Ness Gate House Apartment. There is very clean and spacious. Both the bedroom are very big. The king and queen bed are very comfortable. The decoration is also very tasteful. The best is the open kitchen. All cooking utensils are fully equipped, including salt, oil, sugar and dishwasher.
I messeged the House from Hotels.com, and got a reply regarding the checkin arrangement 3 days before. I received a text messeged at 1400 on check in day from the House telling...
"一向對此品牌有信心,早前於Exeter,或更早於Maldives的都感覺良好,但今次的體驗實在太差了!
此酒店地點非常之方便,就在high street 的未端,但對面就是酒吧和餐廳,昨晚酒吧的音樂根本令人不能入睡,到前台找經理投訴卻沒有回應,職員只說噪音問題一直存在,一直都有客人投訴!
說實在的,這次Scotland旅程,這一晚酒店房間的價格是最貴的,但真是想不到貴左那裡,被安排住在一樓,當然入住時不知道還有噪音問題,面向的是城市景觀,到今早早餐時的餐廳,面向Loch Ness 河/湖景觀才醒覺預期入住和享受的體驗是完全沒有體會得到。
這樣的價錢,房間只屬一般,服務方面,昨晚投訴了,都沒有什麼回應,只說如果要換只有普通的房間,酒吧的噪音會持續到三點,但當時已經是凌晨一點。
這次體驗真的沒有很差,只有更差!
I have always trusted this brand with good experiences in Exeter and the Maldives, but this stay was extremely disappointing.
The hotel location is convenient, but the bar across the street played loud music until 3 am, making it impossible to sleep. Staff admitted this has always been a problem, and there was no effective response when I complained at 1 am.
This was the most expensive night of my Scotland trip, yet the room was average, and I did not get the quiet, comfortable stay I paid for. I only realized in the morning that the experience I expected was completely missing.
Given the sleepless night and lack of proper service recovery, I am requesting a refund for this stay."