外觀

利物浦市中心奎斯特飯店的評分

4 out of 5
利物浦市中心奎斯特飯店
72 Church St., Liverpool, England

評論

9.4

好極了

10 分,有夠讚;664 則評論中有 484 則" "
8 分,不錯哦;664 則評論中有 134 則" "
6 分,一般般;664 則評論中有 27 則" "
4 分,不太好;664 則評論中有 7 則" "
2 分,很糟糕;664 則評論中有 12 則" "

9.6/10

整潔度

9.8/10

員工素質

9.2/10

設施服務

9.4/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

Marco

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Good location
於 2024 年 4 月住了 1 晚
John - Assistant General Manager 於 2024年4月10日回覆
Good afternoon, MarcoThank you for choosing Quest Liverpool City Centre, and for taking the time to provide us with some feedback of your recent stay with us. I am so glad to see you had a fantastic stay, and thank you for your 5/5 score. We appreciate your feedback .Our team strive to ensure all of our guests are valued and have a fantastic stay, and I am so glad this was the case on this occasion. We hope to see you again soon. Kind regards

8/10 不錯哦

Chi Kin

喜歡:整潔度、設施服務和住宿環境和硬體
nice room, very easy accessible to the train station and shopping area around. Good choice.
於 2024 年 1 月住了 2 晚
Chloe - QLCC Reception 於 2024年2月2日回覆
Hi Chi,Thank you for taking your time to leave us a great review,We are pleased to hear that our location was ideal for your visit and you had such a great stay here with us,We do hope to see you again in the near future,

10/10 有夠讚

Heung Ning

於 2023 年 10 月住了 2 晚
Claire - Assistant Residence Manager 於 2023年11月6日回覆
Dear Heung Ning, thank you for sharing with us your feedback score, we highly appreciate it. Best regards,

10/10 有夠讚

Shek Hee

於 2023 年 6 月住了 1 晚
Paris D'Allessandro | General Manager 於 2023年7月12日回覆
Hello Shek Hee,Thank you for taking the time to leave this review, I am thrilled to hear you had a great stay with us.Kind regards,Paris D'Allessandro General Manager

4/10 不太好

KAI FU

於 2023 年 2 月住了 7 晚
Paris 於 2023年5月13日回覆
Hello Kai Fu, Thank you for reviewing your recent stay with us. I would love to hear more details about your stay so we know what areas we need to improve on. I do hope that we can welcome you back to Quest Liverpool City Centre in the future. Kind regards, Paris D'Allessandro, General Manager

10/10 有夠讚

wai sing

於 2022 年 9 月住了 1 晚
Paris 於 2022年9月4日回覆
Hello Wai Sing, Thank you for providing feedback about your stay at Quest Liverpool City Centre. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Paris D'Allessandro General Manager

10/10 有夠讚

真實旅客

於 2020 年 3 月住了 3 晚
General Manager 於 2020年3月15日回覆
Hi there, Thank you for your wonderful feedback, I am glad to see you enjoyed your time with us. Kindest Regards, Paris D'Allessandro General Manager

10/10 有夠讚

Yuk Fan

商務旅客, 家庭旅遊
喜歡:員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 2 晚
General Manager 於 2020年3月11日回覆
Hi Yuk Fan, Thank you for sending us you feedback regarding your stay with us. I am so pleased you enjoyed your stay with us. Kindest Regards, Paris D'Allessandro General Manager

10/10 有夠讚

Lap Yan

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good place
the location is good.
於 2020 年 1 月住了 3 晚
General Manager 於 2020年1月23日回覆
Hi Lap Yan, Thank you for letting us know you enjoyed our location, we really hope we can welcome you back again soon. Kindest Regards, Paris D'Allessandro General Manager

8/10 不錯哦

cheung fai richard

喜歡:員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 3 晚
General Manager 於 2020年1月25日回覆
Hi Cheung Fai Richard, Thank you for leaving us a positive review, hopefully we can welcome you back to us soon. Kindest Regards, Paris D'Allessandro General Manager

4/10 不太好

Emily

喜歡:整潔度
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Patricia

情侶出遊
喜歡:整潔度
不喜歡:設施服務
I like the convenience of walking to many places around. The staff was pretty good. There is a major issue with two things: Quality of the mattress Washing machines were not working. You have only two Peking machines for an entire building. Some are out of order and they are so small that you have to do two loads of laundry. Management or The owner should invest more money to upgrade the room mattresses and the laundry rooms
於 2024 年 4 月住了 2 晚
Ines-Reception Supervisor 於 2024年5月1日回覆
Good morning Patricia, Thank you for choosing Quest for your recent stay in Liverpool and thank you for taking the time to leave a feedback. It is very important for us all your comments and suggestion to take them in consideration and make improvements in our service. Although the laundry facilities in the communal areas are only for Studio apartments as the One-bedroom apartments have their own washing machine, I will make sure this is noticed. Thank you again and we hope this issues don't deter you to stay with us in the future. Kind Regards.

8/10 不錯哦

Husain

家庭旅遊
喜歡:設施服務和住宿環境和硬體
Good stay
於 2024 年 4 月住了 2 晚
Ines-Reception Supervisor 於 2024年5月1日回覆
Good morning Husain, thank you for taking the time to give us a feedback. We are glad to hear you had a good stay with us and we hope to see you again here at Quest Liverpool City Centre. Kind Regards.

8/10 不錯哦

Laurie

喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Ines-Reception Supervisor 於 2024年5月1日回覆
Good morning Laurie, thank you for choosing Quest Liverpool city centre and thank you for taking the time to score your stay. We are glad to see you had overall a good experience and we hope to see you again. Kind Regards.

8/10 不錯哦

Rosalie

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Excellent location to Lime Street Liverpool Railway station and shopping. Laundry facilities were appreciated and a bonus. Very comfortable bedding, and excellent quality and size of bath towels. Lighting in bathroom very poor. Am happy to recommend this property.
於 2024 年 4 月住了 2 晚
Ines-Reception Supervisor 於 2024年4月23日回覆
Good afternoon Rosalie, thank you so much for taking the time to review your recent stay. We are glad to read you enjoyed your stay and you liked our apartments due to its location and facilities. We really hope to see you back here at Quest Liverpool City Centre. Kind Regards,

6/10 一般般

brian

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
up on arrival gave name in recepionist insisted we where not booked in asked to see email but no internet in reception gave names at least 6 times and spelt them out after about 15min she found my name was not happen way she didnt try and help just kept saying not on booking list
於 2024 年 4 月住了 2 晚
John 於 2024年4月19日回覆
Hi Brian, Thank you for choosing Quest Liverpool and for taking the time to provide some feedback. I am sorry to hear of your check in experience. Upon check in, you provide a surname of Cunnah, however, on your expedia profile your surname is Briancunnah, which is why our team had an issue finding your booking on check in. I apologise for the delay this caused. Please contact expedia to change this on your profile, to avoid any future confusion. I hope this doesn't deter you from staying again. Kind regardsJohnAssistant Residence Manager

8/10 不錯哦

Selina

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Not right next to the road so we had to push our luggage for a while into the pedestrian area. Says on Expedia that the Studio King Size room has washing machine but it didn’t. Says in the confirmation email that there’s “ Free continental breakfast for 2 per day” but the hotel only has lobby and a shelf of food and utilities for sale.
於 2024 年 4 月住了 1 晚
John 於 2024年4月19日回覆
Hi Selina, Thank you for staying with us at Quest Liverpool and for taking the time to provide some feedback. Our hotel is not located on a main road, and is advertised online that we are located on a pedestrianized street. Breakfast is provided daily and is in the room before you arrive. We store chilled items in the fridge and cereal and fruit on the kitchen counter. I apologise if this wasn't the case. However, had you brought this to our attention we would have delivered for you. Laundry facilities are only provided in 1 bedroom apartments, however, for all other room types, we have washing facilities free to use on floor 3 and floor 5. We hope you do return to us soon. Kind regardsJohnAssistant Residence Manager

10/10 有夠讚

Roger

喜歡:整潔度、設施服務和住宿環境和硬體
Ideal location only a few minutes from train station nice room and quiet stayed 2 nights nothing to complain about had a really comfortable stay
於 2024 年 4 月住了 2 晚
John 於 2024年4月19日回覆
Hi RogerThank you for your kind review and for staying with us at Quest Liverpool. We are so glad to see you had an enjoyable stay, and appreciated our location, and quiet rooms. We hope to welcome you back soon. Kind regardsJohnAssistant Residence Manager

10/10 有夠讚

Inoue

喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 3 晚
john 於 2024年4月19日回覆
Hi InoueThank you for your kind review and for staying with us at Quest Liverpool. We are so glad to see you had an enjoyable stay, and we hope to welcome you back soon. Kind regardsJohnAssistant Residence Manager

10/10 有夠讚

VITUS

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Good stay and loved it.
於 2024 年 4 月住了 2 晚
John - Assistant General Manager 於 2024年4月12日回覆
Hi VitusThank you for choosing Quest Liverpool and for taking the time to provide us with some feedback. I am so glad you had a fantastic stay and thank you for your kind comments. We hope to welcome you back soon. Kind regards

10/10 有夠讚

Juliana

團體旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
The property is clean and staff are friendly. Enjoyed my stay!
於 2024 年 4 月住了 1 晚
John - Assistant Residence Manager 於 2024年4月9日回覆
Good afternoon, JulianaThank you for choosing Quest and thank you for your kind comments regarding your recent stay with us. I am so glad to see you had a fantastic stay and your comments will be passed to our team as praise for their hard work. We hope to be able to welcome you back soon. If you do wish to, please contact our team and we will be happy to assist with the best possible rate. Kind regards

10/10 有夠讚

Sarah

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
We had a lovely stay, really good communication from the staff beforehand and the room had everything that we needed. Very good value for money!
於 2024 年 4 月住了 2 晚
John - Assistant Residence Manager 於 2024年4月9日回覆
Hi Sarah, Thank you for choosing Quest and thank you for your kind comments regarding your recent stay with us. I am so glad to see you had a fantastic stay and your comments will be passed to our team as praise for their hard work. I will also ensure your comments regarding the room amenities are passed to our housekeeping manager. She along with her whole team work extremely hard and will be grateful for your comments. We hope to be able to welcome you back soon. If you do wish to, please contact our team and we will be happy to assist with the best possible rate. Kind regards

8/10 不錯哦

Patcharin,Bangkok

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
ใกล้แหล่ง shopping คนเยอะ แต่ห้องไม่มีเสียงเข้ามา สงบดี ห้องกว้าง สะอาด
於 2024 年 4 月住了 2 晚
John - Assistant Residence Manager 於 2024年4月6日回覆
Good morning, PatcharinThank you for choosing Quest Liverpool and for taking the time to provide some feedback. I am glad to see that you had a great stay with us and that you appreciated our fantastic location and the lack of noise from the city centre. We hope to welcome you back soon. Kind regards

10/10 有夠讚

Joan

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Very central location within walking distance of main tourist attractions and shops. Would highly recommend for a city break.
於 2024 年 4 月住了 3 晚
John - Assistant Residence Manager 於 2024年4月6日回覆
Good morning, JoanThank you for choosing Quest Liverpool and for taking the time to provide some feedback. I am glad to see that you had a great stay with us and that you appreciated our fantastic location. We hope to welcome you back soon. Kind regards

10/10 有夠讚

Sarah

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Fantastic location. Exactly what we needed for space and amenities.
於 2024 年 3 月住了 2 晚
John - Assistant Residence Manager 於 2024年4月3日回覆
Good morning, SarahThank you for choosing Quest Liverpool and for taking the time to provide us with some feedback. I am so pleased to see you had a fantastic stay with us and thank you for providing us with a 5/5 score. I am glad to see you appreciated our fantastic location and the space and amenities within the apartment. We hope to be able to welcome you back soon. Kind regardsJohn

8/10 不錯哦

daniel

喜歡:整潔度、設施服務和住宿環境和硬體
No breakfast day one was very disappointing
於 2024 年 3 月住了 2 晚
John - Assistant Residence Manager 於 2024年4月3日回覆
Hi DanielThank you for choosing Quest Liverpool and for providing some feedback. I hope you enjoyed your stay with us. I am sorry to read of your experience with regards to breakfast. This should have been delivered to your room in the morning, and I can only apologise that this was not the case. I hope this issue does not deter you from staying with us again, and we hope to welcome you back soon. If you need anything further, please do not hesitate to contact our team. Kind regards

10/10 有夠讚

Jess

團體旅遊
喜歡:整潔度和住宿環境和硬體
Great central location!
於 2024 年 3 月住了 1 晚
John - Assistant Residence Manager 於 2024年3月23日回覆
Good morning, JessThank you for choosing to stay at Quest Liverpool and for providing a fantastic score for your feedback. I am glad to see you had a great stay at Quest and hope you enjoyed your time in our amazing city. We do hope to welcome you back again soon. Please do contact us again if you wish to stay for the best possible rate. Kind regardsJohn

8/10 不錯哦

Jason,tampa

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Quest is in the most central spot possible. Excellent location! Room was nice and clean with lots of space. Staff is helpful and friendly. The cons: the bed is a bit too hard for my liking could do with a soft topper. The hotel is smack bang in the center of the city so there are a fair few homeless that loiter out the front. Outside of that we loved it there!
於 2024 年 3 月住了 4 晚
John - Assistant Residence Manager 於 2024年3月19日回覆
Hi Jason, Thank you for choosing Quest Liverpool, and for providing us with some feedback of your recent stay. I am glad overall you had a great stay with us. Your comments regarding the homelessness within the city centre have been noted, and will be passed to Liverpool council who are actively working on ways to rectify the situation. I am glad this did not negatively impact your stay. We hope to welcome you back soon. Kind regards

10/10 有夠讚

Jose

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Great location in the middle of the action yet, very quiet room. Staff super nice and diligent. Nice room withe kitchen and laundry room. Very clean and comfortable. I will definitely consider this property in my next trip to Liverpool!
於 2024 年 3 月住了 1 晚
John 於 2024年3月14日回覆
Good morning, JoseThank you for choosing Quest Liverpool, and for providing some feedback. We are glad you had a great stay.We hope to see you again soon. Kind regardsJohnAssistant Residence Manager

8/10 不錯哦

Bryan

團體旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Great location around many restaurants and bars.
於 2024 年 2 月住了 3 晚
Ines-Reception Supervisor 於 2024年2月28日回覆
Good afternoon Bryan, thank you for taking the time to give us a feedback. We are glad to hear you enjoyed our central location. We hope to see you again. Kind Regards,

8/10 不錯哦

Helen

喜歡:整潔度和住宿環境和硬體
Needs better lighting over mirror in the shower room
於 2024 年 2 月住了 4 晚
John 於 2024年2月19日回覆
Thank you for taking the time to review your recent stay with us. We are glad to see you had a great stay with us, and your feedback will be actioned.

10/10 有夠讚

Adele

情侶出遊
喜歡:整潔度和住宿環境和硬體
The property was perfectly located for visiting Liverpool. Checking in was easy and pleasant. Our stay was at Quest was fantastic, it was quiet and our room was pleasantly spacious, clean and comfortable. We will definitely be visiting again, you have now be our favourite hotel! One small hiccup…. I did think the placement of the television a little inconvenient. Not central to anywhere you could sit, so sounded muffled and awkward to watch.
於 2024 年 2 月住了 2 晚
QLCC Reception - Chloe 於 2024年2月19日回覆
Hi Adele,Thank you for taking your time to share your recent experience here with us at Quest,We are pleased that our central location was ideal for your visit and our high-level cleanliness, easy checking in/.out system was all made for a comfortable stay,We will be sure to take on your feedback for future improvements and hope to see you again soon.

10/10 有夠讚

Nifemi

親子旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Clean and conducive environment…
於 2024 年 2 月住了 3 晚
QLCC Reception - Chloe 於 2024年2月19日回覆
Hi NifemiThank you for taking your time to leave us such a great review,We are delighted to hear that our central location and high-level cleanliness was all made for a great stay here with us at Quest,We do hope to see you again soon.

10/10 有夠讚

LEONA

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
would highly reccomend, loved out room, comfy, cosy spacious, great for a short or long stay, staff very helpful and frendly, so close to everything. will be staying here again
於 2023 年 12 月住了 2 晚
QLCC Reception - Chloe 於 2024年2月19日回覆
Hi Leona,Thank you for taking your time to share your positive experience here with us at Quest,We are more than delighted to hear you had such an amazing stay with our great central location, friendly staff and high-level cleanliness,We so hope you had a safe trip home and do hope to see you again in the near future.

10/10 有夠讚

Alexandru

於 2024 年 2 月住了 1 晚
QLCC Reception - Chloe 於 2024年2月19日回覆
Hi Alexandru,Thank you for taking your time to share your recent experience here with us at Quest,We are so pleased to hear you had such a great stay here with us and do hope to welcome you back again soon.

10/10 有夠讚

Lorraine

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Great property, location excellent, friendly staff.
於 2024 年 2 月住了 1 晚
QLCC Reception - Chloe 於 2024年2月19日回覆
Hi Lorraine,Thank you for taking your time to leave us such a great review and positive comments regarding our friendly staff and great central location,We do hope to see you again in the future.

8/10 不錯哦

Trond

家庭旅遊
Veldig grei standard med en perfekt beliggenhet
於 2024 年 2 月住了 3 晚
QLCC Reception - Chloe 於 2024年2月19日回覆
Hi Trond,Thank you for taking your time to share your experience here with us at Quest,We are delighted you had such a great stay and do hope to welcome you back again in the near future.

6/10 一般般

Audrey

喜歡:整潔度和住宿環境和硬體
於 2024 年 2 月住了 2 晚
QLCC Reception - Chloe 於 2024年2月19日回覆
Hi Audrey,Thank you for taking your time to share your experience here with us at Quest,We are pleased you had a lovely stay here with us and do hope you had a safe trip home.

10/10 有夠讚

Stephen

喜歡:整潔度和客房舒適度
於 2024 年 2 月住了 1 晚
QLCC Reception - Chloe 於 2024年2月12日回覆
Hi Stephen,Thank you for taking your time to leave such a great review!We are so pleased to hear you enjoyed your stay here with us at Quest!We do hope to see you again soon.

10/10 有夠讚

Nicola

喜歡:整潔度和客房舒適度
Lovely and clean accommodation, well equipped, great central place. Would definitely stay there again
於 2024 年 2 月住了 1 晚
QLCC Reception - Chloe 於 2024年2月6日回覆
Hi Nicola,Thank you for taking your time to share your experience here with us at Quest,We are so pleased to hear our high-level cleanliness, central location was all made for a great and comfortable stay!We cant wait to welcome you back again in the near future.

10/10 有夠讚

Michael

家庭旅遊
喜歡:整潔度和客房舒適度
於 2024 年 1 月住了 1 晚
John 於 2024年2月2日回覆
Good afternoon, MichaelThank you for choosing to stay with us at Quest Liverpool and for scoring us 10/10 for your recent stay. We are glad you enjoyed your time with us, and hope to see you again soon. Kind regardsJohnAssistant Residence Manager

10/10 有夠讚

Asim

喜歡:整潔度、設施服務和住宿環境和硬體
The best. Again. Been travelling to Liverpool for years and this is the outstanding accommodation for me. Stayed on New Years day and after checking other properties, this was best value. Nice and easy check in with polite staff makes the welcome nicer. Early check in allowed again without charge.
於 2024 年 1 月住了 1 晚
QLCC Reception Team - Chloe 於 2024年2月1日回覆
Hi Asim,Thank you for taking your time to leave us yet again another great review!It was such a pleasure to see you again and we are so delighted to hear you had such a great stay as expected,I will be sure to pass on your feedback to our friendly and helpful staff,We do hope to welcome you back again very soon!

8/10 不錯哦

Sarah

團體旅遊
喜歡:整潔度和客房舒適度
Central hotel with polite staff
Check is was easy and the Spanish lady on reception was brilliant. The rooms aren't as big as they make it look on the photos. They were very clean and the kitchette was well stocked with cuterly and glasses etc. The breakfast was disappointing even though it was continental I was glad I'd not paid for it. Hotel was very central and car park 3min walk away, overall a great place to stop.
於 2024 年 1 月住了 1 晚
QLCC Reception Team - Chloe 於 2024年2月1日回覆
Hi Sarah,Thank you for taking your time to leave us a great review!We are pleased to hear you had such a great stay here with us and will be sure to pass on your feedback to our team,We do hope to see you again in the near future!

6/10 一般般

John

團體旅遊
Guest
Shower hotwater valve faulty....too hot without controlling the temperature.Parking very expensive £21 per 24 hour period!
於 2024 年 1 月住了 1 晚
QLCC Reception Team - Chloe 於 2024年1月31日回覆
Hi John,Thank you for taking your time to leave a review,If you would of made our friendly and helpful staff aware you had issues with adjusting your shower they would of been more than happy to help assist you with this, As we don't have a car park on site Q-Park is the one we suggest due to close approximate to our hotel.We do hope you had a safe trip home.

10/10 有夠讚

Oluwatomi

喜歡:整潔度和客房舒適度
於 2024 年 1 月住了 1 晚
QLCC Reception Team - Chloe 於 2024年1月29日回覆
Thank you for your great review!We are pleased to hear you had such a great stay here with us at Quest,We do hope to see you again in the near future.

8/10 不錯哦

Vicki

商務旅客
喜歡:整潔度和客房舒適度
Clean and convenient
Was a clean and comfortable stay. Staff were pleasant and the property is well located in the heart of the city. Small for an apartment, really it’s a studio apartment with a glass partition around the bed. Because of the location I wasn’t in the room much but would definitely want something bigger if was staying longer than 2 nights or with a second person.
於 2024 年 1 月住了 2 晚
QLCC Reception - Chloe 於 2024年1月26日回覆
Hi Viki,Thank you for taking your time to leave a review,We are delighted to hear you had such a great stay and our location was ideal for your visit.We do hope to see you again in the near future.

10/10 有夠讚

nicola

喜歡:整潔度和客房舒適度
100 reccomend
The apartment is modern, clean, has everything you would need, its extremely quiet to say you are smack bang in the centre of liverpool too, you are next to everything for shops and restaurants, there is a nice little Italian restaurant directly opposite i would recommend too.
於 2024 年 1 月住了 1 晚
QLCC Reception Team - Chloe 於 2024年1月31日回覆
Hi Nicola,Thank you for taking your time to leave us such a great review!We are pleased that our central location was ideal for your visit and our high-level cleanliness and lovely modern rooms was all made for a perfect and quiet stay here with us,We do hope to welcome you back again soon.

10/10 有夠讚

Robyn

喜歡:整潔度
QLCC Reception - Chloe 於 2024年1月19日回覆
Hi Robyn,Thank you for taking your time to leave us a review,We are delighted to hear you had such a positive stay here with us at Quest and do hope to welcome you back again in the near future.

10/10 有夠讚

Pericles

喜歡:整潔度、設施服務和住宿環境和硬體
於 2023 年 12 月住了 3 晚
QLCC Reception Team - Chloe 於 2024年2月1日回覆
Thank you for taking your time to leave us such a great review!We are delighted to hear you had such a great stay here with us an do hope to welcome you back again soon.

2/10 很糟糕

shahidah

情侶出遊
不喜歡:整潔度、設施服務和住宿環境和硬體
We were supposed to check in at 3pm and the room wasn’t ready until 5pm . Some people waited for 5 hours. Only have one chambermaid per day. No vip benefits given at all. Intercontinental breakfast was just one pack of biscuit and one juice given at front of door.
於 2024 年 1 月住了 2 晚
QLCC Reception Team - Chloe 於 2024年1月10日回覆
Hi Shahidah,Thank you for taking your time to share your experience here with us at Quest,We sincerely apologies due to the long wait for checking in as you could imagine it was a very busy New Year along with the event of the football too,Our staff was working extremely hard to make sure all of our rooms was up to high standards, We had more than 1 housekeeper working however due to the high demand of check in's and outs we was a little delayed, We can confirm none of our guests due to check in was not waiting 5 hours or more, We will certainly take on your feedback for future reference.We do hope you had a safe trip home.