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鉑爾曼利物浦飯店的評分

4 out of 5
鉑爾曼利物浦飯店
Monarchs Quay, Liverpool, England

評論

9.4

好極了

10 分，有夠讚；1000 則評論中有 745 則" "
8 分，不錯哦；1000 則評論中有 193 則" "
6 分，一般般；1000 則評論中有 37 則" "
4 分，不太好；1000 則評論中有 15 則" "
2 分，很糟糕；1000 則評論中有 10 則" "

9.4/10

整潔度

9.4/10

員工素質

9.2/10

設施服務

9.4/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

Sung yip

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent
Great and clean
於 2023 年 10 月住了 3 晚

8/10 不錯哦

MEI FONG

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 2 晚

4/10 不太好

Ka Ming

情侶出遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
The location is very nice. It is just near to the Albert dock. Since the early of morning. The drain in the toilet keep making some water flashing sound that makes everyone awake. It was quite loud and you can't sleep again. I have never experienced a hotel like that. Very Very poor experience at Liverpool Pullman.
vicki 於 2023年5月30日回覆
Thank you for taking the time to share your feedback.I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations.I hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Vicki ManganGuest Experience Manager

8/10 不錯哦

Emily

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 2 晚
Vicki 於 2023年4月15日回覆
Thank you Emily for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool.Kind RegardsVickiGuest Experience Manager

8/10 不錯哦

YE

於 2022 年 7 月住了 1 晚

10/10 有夠讚

Mei Han

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 6 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 2 月住了 1 晚

10/10 有夠讚

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
酒店位置还可，距离其它景点约15分钟步行。房间大及舒适。没有牙刷及牙膏提供。早餐还可以，英式早餐。入住及退房速度快。
於 2020 年 1 月住了 1 晚

8/10 不錯哦

Nathan

商務旅客
喜歡：員工素質和設施服務
Great location and the public spaces are great. Rooms are beginning to get a little tired, particularly in the bathroom where fixtures and fittings were broken. Staff friendly, although some bar staff don't seem to know what they are doing which is a shame. It's one of my favourite hotel spaces in Liverpool, but at its price point it could be better. Note that the automated email sent through Expedia contains the post code to the hotel not the car park as stipulated.
於 2024 年 4 月住了 1 晚
Chris K 於 2024年4月26日回覆
Dear Nathan,Thank you for taking the time to share your feedback.I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team, so that we are always aiming to exceed expectations.I hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager

10/10 有夠讚

Rachel

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
.
於 2024 年 4 月住了 1 晚
Chris 於 2024年4月26日回覆
Dear Rachel,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel

10/10 有夠讚

Ryan

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Chris 於 2024年4月26日回覆
Dear Ryan,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel

10/10 有夠讚

Catherine

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Chris 於 2024年4月26日回覆
Dear Catherine,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel

10/10 有夠讚

Akhil

喜歡：整潔度、員工素質和住宿環境和硬體
Great all round.
於 2024 年 3 月住了 1 晚
Chris 於 2024年4月26日回覆
Dear Akhil,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel

6/10 一般般

John

Buffet breakfast poor, over crowded and not replenished. Long wait at the toaster, a step back in time.
於 2024 年 4 月住了 1 晚
Chris 於 2024年4月26日回覆
Dear John,Thank you for taking the time to share your feedback.I will ensure that your helpful comments are discussed with the team, so that we are always aiming to exceed expectations.We hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager

8/10 不錯哦

Susan

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Easy check in staff were all friendly and polite despite it being an extremely busy weekend for them. Rooms were beautifully decorated and clean. Plenty of choice at breakfast. Bar prices were reasonable. I would recommend this hotel.
於 2024 年 4 月住了 2 晚
Chris K 於 2024年4月29日回覆
Dear Susan,Thank you for taking the time to share your feedback!I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future.Kind Regards,Chris KleinGuest Experience Manager

4/10 不太好

Steven，Garstang

團體旅遊
喜歡：整潔度
不喜歡：員工素質
The Pullman is a standard hotel and certainly overpriced. Bed linens were standard, the mattress basic, and the Pillows in the rooms are awful. One like memory foam and the other an old square cushion. Even The light switches were odd! Bathroom lights faulty. The bar was a shambles! No Baileys left…. No cream to make an Irish coffee…. Come on folks …. Would I choose here again… no. There are much better hotels with better hospitality and standards.
於 2024 年 4 月住了 1 晚
Chris 於 2024年4月26日回覆
Dear Steven,Thank you for taking the time to share your feedback.I will ensure that your helpful comments are discussed with the team, so that we are always aiming to exceed expectations.We hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager

10/10 有夠讚

Navroop

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Chris 於 2024年4月26日回覆
Dear Navroop,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel

10/10 有夠讚

Ade

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent location and service
於 2024 年 4 月住了 1 晚
Chris 於 2024年4月26日回覆
Dear Ade,Thank you for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel

8/10 不錯哦

Luke

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We stayed at the Pullman for an evening and had a great experience. The concierge, Jack was exceptionally friendly and knowledgeable. For the price, we found the hotel to be lacking in amenities and overall comfort.
於 2024 年 4 月住了 1 晚
Chris K 於 2024年4月9日回覆
Dear Luke,Thank you for taking the time to share your feedback.I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team, so that we are always aiming to exceed expectations. I will also share your kind words with our Conceirge Jack.I hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager

10/10 有夠讚

Adam

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel, friendly staff, amazing rooms, very spacious. Would return.
於 2024 年 1 月住了 3 晚
Chris K 於 2024年4月9日回覆
Dear Adam,Thank you for taking the time to share your feedback!I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future.Kind Regards,Chris KleinGuest Experience Manager

10/10 有夠讚

Michelle

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Only downside to staying here is parking plenty of it but felt it was expensive and should be available as part of your stay
於 2024 年 4 月住了 1 晚
Chris K 於 2024年4月9日回覆
Dear Michelle,Thank you for your high score! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 有夠讚

Simon

情侶出遊
A perfectly positioned hotel to do all the things you need to in Liverpool! Excellent design, service and experience!
於 2024 年 4 月住了 2 晚
Chris K 於 2024年4月9日回覆
Dear Simon,Thank you for taking the time to share your feedback!I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future.Kind Regards,Chris KleinGuest Experience Manager

10/10 有夠讚

Sandra

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely hotel. Big comfortable room, clean and quiet. All the staff were really friendly. Would definitely stay again.
於 2024 年 4 月住了 1 晚
Chris K 於 2024年4月9日回覆
Dear Sandra,Thank you for taking the time to share your feedback!I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future.Kind Regards,Chris KleinGuest Experience Manager

10/10 有夠讚

Mitchell

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel
於 2024 年 3 月住了 7 晚
Chris K 於 2024年4月9日回覆
Dear Mitchell,Thank you for your high score! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 有夠讚

Urmila

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Chris K 於 2024年4月9日回覆
Dear Urmila,Thank you for your high score! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 有夠讚

Joanne

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Lovely clean Hotel , staff friendly and very helpful , enjoyed our stay
於 2024 年 3 月住了 1 晚
Chris K 於 2024年3月28日回覆
Dear Joanne,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. Kind RegardsChris KleinGuest Experience Manager

10/10 有夠讚

Chris

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Very helpful and polite staff. Lovely hotel. Would definitely recommend.
於 2024 年 3 月住了 1 晚
Chris 於 2024年4月26日回覆
Dear Chris,Thank you for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel

8/10 不錯哦

Betty

喜歡：整潔度、設施服務和住宿環境和硬體
This was our first stay at Pullman Liverpool. We dropped our bag off earlier in the day and the reception staff were very friendly and efficient. Our room was superb, very clean and had everything we needed but the view!!! It was absolutely amazing - looking out over the Mersey. The bar area was lovely and we easily found a seat - even though the hotel was full of gymnasts! The proximity to the M & S arena was the reason for our choice and we chose correctly. The ONLY thing which stopped us saying it was perfect was the staff in the dining room at breakfast. The girl who showed us to a table was clearly cross that we wanted another one and she didn't explain how we should get our breakfast. We had to stop a waitress to ask for tea. The whole dining room staff looked and sounded miserable and that is not what you want from the hospitality industry.
於 2024 年 3 月住了 1 晚
Chris K 於 2024年3月28日回覆
Dear Betty,Thank you for sharing your experience at Pullman Liverpool. It's delightful to hear that your overall stay was superb, from the efficient and friendly reception staff to the amazing view of the Mersey from your room. It sounds like the hotel's proximity to the M & S Arena perfectly suited your needs.However, I'm sorry to learn that your experience in the dining room during breakfast didn't meet your expectations. It's disappointing to hear that the staff's demeanor wasn't as welcoming and attentive as it should have been. I'll be sure to pass along your feedback to the management team so they can address this issue and ensure that all guests receive the high level of service they deserve.Despite this hiccup, I'm glad that your stay was largely enjoyable, and I hope that you'll consider staying with us again in the future. We appreciate your feedback, as it helps us improve and provide even better experiences for our guests. If there's anything else we can assist you with, please don't hesitate to let us know.Kind RegardsChris KleinGuest Experience Manager

10/10 有夠讚

Matthew

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay if you’re in downtown Liverpool!
於 2024 年 3 月住了 1 晚
Chris K 於 2024年3月28日回覆
Dear Matthew,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. Kind RegardsChris KleinGuest Experience Manager

10/10 有夠讚

Ava

喜歡：整潔度、員工素質和住宿環境和硬體
It was amazing
於 2024 年 3 月住了 3 晚
Chris K 於 2024年3月28日回覆
Dear Ava,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. RegardsChris KleinGuest Experience Manager

10/10 有夠讚

Eleni

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Thank you very much staff very good professional communicative and helpful
於 2024 年 3 月住了 1 晚
Chris K 於 2024年3月28日回覆
Dear Eleni,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. RegardsChris KleinGuest Experience Manager

10/10 有夠讚

Dave

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Upgraded to a room with panoramic views over the River Mersey
於 2024 年 3 月住了 1 晚
Chris K 於 2024年3月28日回覆
Dear Dave,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. RegardsChris KleinGuest Experience Manager

10/10 有夠讚

Santiago

喜歡：整潔度、員工素質和住宿環境和硬體
Nice modern hotel. Quiet, as it's not in the city centre.
於 2024 年 2 月住了 3 晚
Chris K 於 2024年3月28日回覆
Dear Santiago,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. RegardsChris KleinGuest Experience Manager

10/10 有夠讚

Graham

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The reception staff were wonderfully polite, informative and they all smiled which is so unusual these days.
於 2024 年 2 月住了 1 晚
Chris K 於 2024年3月28日回覆
Dear Graham,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. Kind RegardsChris KleinGuest Experience Manager

10/10 有夠讚

Andrew

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very good hotel close to everything and easy to park the car. The staff were very friendly and welcoming. The room was basic but comfortable and clean. Could do with better pillows though.
於 2024 年 2 月住了 1 晚
Chris K 於 2024年3月31日回覆
Dear Andrew,Thank you for taking the time to share your feedback.I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations.I hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager

10/10 有夠讚

Bianca

喜歡：整潔度、員工素質和住宿環境和硬體
The concierge, Jack, was amazing - communicative, very accommodating and helpful. The hotel was calm and clean and lovely.
於 2024 年 2 月住了 1 晚
Chris K 於 2024年3月31日回覆
Dear Bianca,Thank you for your high scoring review. I will ensure your kind words are shared with Jack and the team.We hope to welcome you back in the near future.RegardsChris KleinGuest Experience Manager

10/10 有夠讚

Paul

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Chris K 於 2024年3月31日回覆
Dear Paul,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. Kind Regards Chris KleinGuest Experience ManagerPullman Liverpool Hotel

6/10 一般般

Hendrik

不喜歡：整潔度
This is an ok hotel and in good walking distance to the city centre. Our room was unfortunately not clean with a stain on the pillow and hair on the side table. We were offered another clean of the room, but no change of room or discount. Staff were very friendly overall.
於 2024 年 2 月住了 1 晚
Chris K 於 2024年3月31日回覆
Dear Hendirk,Thank you for taking the time to share your feedback.I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations.I hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager

10/10 有夠讚

Dominic

於 2024 年 2 月住了 2 晚
Chris K 於 2024年3月28日回覆
Dear Dominic,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. KInd RegardsChris KleinGuest Experience Manager

10/10 有夠讚

Nizar

情侶出遊
喜歡：設施服務
Clean and very kind and helpful staff
於 2024 年 2 月住了 1 晚
Chris K 於 2024年3月31日回覆
Dear Nizar,Thank you for taking the time to review your recent stay at Pullman Liverpool, we are delighted you enjoyed it and look forward to welcoming you back soon.Kind regard,Chris KleinGuest Experience Manager

10/10 有夠讚

Rhys

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was spotless and a very nice hotel in general
於 2024 年 2 月住了 2 晚
Chris Klein 於 2024年2月5日回覆
Dear Rhys,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be very nice and that your room was spotless. Your kind words are greatly appreciated. We value your input as we strive to provide an exceptional experience for all our guests.Thank you once again for choosing Pullman Liverpool. We look forward to welcoming you back in the future.Warm Regards,Chris KleinGuest Experience ManagerPullman Liverpool

10/10 有夠讚

Andrew

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Chris Klein 於 2024年2月5日回覆
Dear AndrewThank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 有夠讚

Ornella

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Consigliato. Comodo per il centro.
Stanza grande e pulita. Gentilezza all'accoglienza. Posizione ottimale per raggiungere a piedi il centro di Liverpool. 5 minuti a piedi dalla Tate.
於 2024 年 1 月住了 3 晚
Chris K 於 2024年3月31日回覆
Dear Ornella,Thank you for taking the time to review your recent stay at Pullman Liverpool, we are delighted you enjoyed it and look forward to welcoming you back soon.Kind regard,Chris KleinGuest Experience Manager

10/10 有夠讚

Johm

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Close to Exhibition Centre Liverpool. Saves hassle preparing for events early in the morning.
於 2024 年 1 月住了 2 晚
Chris Klein 於 2024年2月5日回覆
Dear Johm,Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 有夠讚

Charmaine

於 2024 年 1 月住了 1 晚
Chris Klein 於 2024年2月5日回覆
Dear Charmaine,Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 有夠讚

Gurbi

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay
Lovely hotel, great breakfast and relaxed atmosphere
於 2024 年 1 月住了 1 晚
Chris Klein 於 2024年2月5日回覆
Dear GurbiThank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 有夠讚

Matt

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing room. Great breakfast if veggie like me but partner tried sausages bacon n black pudding. All were rubbish. You coulda filled a pothole with the black pudding it was that tough.
於 2024 年 1 月住了 2 晚
Chris Klein 於 2024年2月5日回覆
Dear Matt,Thank you for your perfect 10! Your comments regarding Breakfast will be passed over to our Breakfast Chef.We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Convenience with no drawback
Stayed for an ACC event. So close. Very friendly staff, especially the concierge. Shower was divine.
於 2024 年 1 月住了 2 晚
Chris Klein 於 2024年2月5日回覆
Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

4/10 不太好

Wendy

於 2024 年 1 月住了 2 晚

10/10 有夠讚

Kayleigh

Amazing greeting at the door Receptionist was helpful and the bar staff lovely and friendly Loved our nights stay there hotel was amazing so clean everything you needed was in your room
於 2024 年 1 月住了 1 晚
Chris Klein 於 2024年2月5日回覆
Dear Kayleigh,Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager