Find Family Hotels in Liverpool, NY

"Room was clean but property smells and feels like an old property. Breakfast personnel not too prepared for the job. Lots of people upset for waiting 15+ min for coffee pot to be refilled. Not much variety either. Room prices way too high for the hotel quality. "

"Very disappointed with this hotel stay. For $325 per night the room was extremely dirty — there were stains on surfaces, dust everywhere, and even a dirty rag left by the door when we arrived. The TV also wasn’t working. I called the front desk and was told someone would come fix it, but no one ever showed up. Overall, the cleanliness and customer service were unacceptable. I would not stay here again."

"Very loud. Rooms echo. People running down halls, talking loudly and a car in the lot kept honking and honking and honking. Place has on overall odor; not a good or bad odor, but the odor of like a family’s home. Not what a hotel should smell like though. "

"No blow dryer. I was told some of the rooms had them, but unfortunately not mine. Front desk not at all helpful."

"The staff was very nice. Slow checking in when we arrived , but they were very friendly. The room was clean, but renovations would help a lot. The ceiling has was looked like cooking oil stains. The bed was very comfortable. The hot water in the shower was touchy. It was very noisy. You could hear every time a door in the hall opened and closed."

"Nice breakfast included with our stay, friendly staff, and clean room!"

"We had a very complicated check in with 6 reservations spread out over 4 days and Clive streamlined the process making it seem less for our family. Thanks so much for making something complicated very easy for us."

"Room was well lit and comfortable chair. Very good window covering. Clean and quiet. Good parking."

"Spotless rooms , looks brand new! Excellent staff. Great parking! We enjoyed our stay. Thank you."