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利物浦市中心皇冠假日飯店 - IHG 旗下飯店的評分

4 out of 5
利物浦市中心皇冠假日飯店 - IHG 旗下飯店
2 St. Nicholas Place, Liverpool, England

評論

9.0

太棒了

10 分，有夠讚；1000 則評論中有 660 則" "
8 分，不錯哦；1000 則評論中有 241 則" "
6 分，一般般；1000 則評論中有 49 則" "
4 分，不太好；1000 則評論中有 25 則" "
2 分，很糟糕；1000 則評論中有 25 則" "

9.4/10

整潔度

9.4/10

員工素質

9.0/10

設施服務

9.0/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Frank

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location, lovely service great food
於 2024 年 4 月住了 1 晚
Johanna & CP team 於 2024年4月23日回覆
Hello FrankWe really appreciate your feedback & the time you have spent to post your reviewThank you!Hope to see you again soon

10/10 有夠讚

Kevin

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Safe and secure. Great location on the level.
於 2024 年 4 月住了 1 晚
Johanna & CP team 於 2024年4月23日回覆
Hello KevinThank you for your feedback.I agree the hotel is such a lovely location, thank you for recognising that.See you again soon

10/10 有夠讚

Shaun

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location, central to everything and right on the waterfront. Great staff, will definitely return
於 2024 年 4 月住了 1 晚
Johanna & CP team 於 2024年4月23日回覆
Thank you ShaunPleased to read your comments about the staff, it is much appreciated & motivational.Hope to see you again

10/10 有夠讚

Dawn

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A very comfortable and convenient hotel to explore Liverpool. The food was very good and the staff were friendly and efficient.
於 2024 年 4 月住了 3 晚
Guest Relations 於 2024年4月19日回覆
Dear Dawn, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future

10/10 有夠讚

Andrew

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent stay at the Crowne Plaza - really friendly and attentive staff, great location for getting around Liverpool. Would recommend and stay again.
於 2024 年 4 月住了 2 晚
Guest Relations 於 2024年4月16日回覆
Dear Andrew, Many thanks for taking the time to review your stay 5/5. I am delighted to see you had such a great time and I hope to welcome you back in the future.

10/10 有夠讚

Alan

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very convenient for the City. Good parking. Lovely waterfront situation.
於 2024 年 4 月住了 2 晚
Guest Relations 於 2024年4月16日回覆
Dear Alan, Many thanks for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 有夠讚

Laura

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Guest Relations 於 2024年4月16日回覆
Dear Laura, Many thanks for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

2/10 很糟糕

Jacob

Had no running pressure in the bathroom with water for showering and barfing air-conditioning, making bad noise all night reported this to reception and was told they’re going to look into it but had no maintenance to look into it when reported next morning mentioned it and the same lady spoke to yesterday, wasn’t there
於 2024 年 4 月住了 1 晚
Guest Relations 於 2024年4月11日回覆
Dear Jacob, We appreciate you choosing Crowne Plaza Liverpool for your travel needs. I'm sorry for the issues you encountered during your visit. Reviews such as this go a long way in identifying areas where we can improve.I do hope to welcome you back in the future.

10/10 有夠讚

Jordan

喜歡：住宿環境和硬體
於 2024 年 4 月住了 1 晚
Guest Relations 於 2024年4月11日回覆
Dear Jordan, Many thanks for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 有夠讚

Heather

情侶出遊
喜歡：設施服務
Extremely well organised hotel. All of the staff were very polite and helpful.
於 2024 年 4 月住了 3 晚
Guest Relations 於 2024年4月6日回覆
Dear Heather, Many thanks for your 5/5 review of Crowne Plaza Liverpool. I am delighted to see you enjoyed your stay with us. I do hope to welcome you back in the near future.

8/10 不錯哦

Lorie

喜歡：整潔度
Clean spacious rooms right on the waterfront. 10 min walk along the waterfront to museums & historic buildings. 5 min walk to city centre with more historic buildings and many restaurants. Fantastic gym: high quality cardio machines and weigh rack, large warm pool. Deducting one star because the in-room coffee is horrid instant and there’s no coffee machine in the lobby or coffee shop nearby.
於 2024 年 3 月住了 3 晚
Guest Relations 於 2024年4月6日回覆
Dear Lorie, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool. I am happy to see that you enjoyed your stay with us. I do hope to welcome you back in the near future.

8/10 不錯哦

Mina

喜歡：整潔度和住宿環境和硬體
Staff were very courteous
於 2024 年 3 月住了 2 晚
Guest Relations 於 2024年4月6日回覆
Dear Mina, Many thanks for your 4/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 有夠讚

Linda

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
There is nothing not to like about this hotel. Value for money. convenient to everything in Liverpool. Lovely staff. Room clean with lots of extras. I would recommend this hotel.
於 2024 年 3 月住了 2 晚
Guest Relations 於 2024年3月27日回覆
Dear Linda, Thank you so much for your review of our hotel Crowne Plaza Liverpool. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 很糟糕

Rhian

不喜歡：員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Guest Relations 於 2024年3月27日回覆
Thank you for taking the time to review your stay. I do wish we could of resolved any issue you may of had during your stay.

6/10 一般般

Mathieu

喜歡：整潔度和員工素質
TV equipment are hold No smart TV and poor internet connection check-in at 3 pm a bit late. You can get a late check out by sign-in to IHG however staff not inform you about it. Only get information about breakfast, no information about pool or gym.
於 2024 年 3 月住了 1 晚
Guest Relations 於 2024年3月27日回覆
Dear Mathieu, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool. Your comments are valuable for us to ensure we maintain the good, and improve any negative standards of service and care. Please accept my sincere apologies if your stay was less than satisfactory. I do hope you return in the future,

10/10 有夠讚

Sanjay

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
All loveley
於 2024 年 3 月住了 1 晚
Guest Relations 於 2024年3月27日回覆
Many thanks for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 有夠讚

Amber

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff
於 2024 年 3 月住了 1 晚
Guest Relations 於 2024年3月17日回覆
Dear Amber,Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future

2/10 很糟糕

Sharon

家庭旅遊
Booked through Expedia but they wouldn’t allow me to change reservation due to me arriving a day later
於 2024 年 3 月住了 2 晚
Guest Relations 於 2024年3月14日回覆
Dear Sharon, Thank you for your feedback. We do hope you return in the future.

10/10 有夠讚

Alison

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
O
於 2024 年 3 月住了 1 晚
Guest Relations 於 2024年3月14日回覆
Dear Alison, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future.

10/10 有夠讚

Steven

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent location on the waterfront , great helpful staff and everything went very smoothly
於 2024 年 2 月住了 2 晚
Guest Relations 於 2024年3月6日回覆
Dear Steven, Thank you for takin the time to review your stay at Crowne Plaza Liverpool. Delighted to see that you had a wonderful stay and I hope to welcome you back in the near future.

10/10 有夠讚

Ryan

團體旅遊, 家庭旅遊
喜歡：設施服務
Amazing
於 2024 年 2 月住了 1 晚
Guest Relations 於 2024年2月25日回覆
Dear Ryan, Thank you for your 5/5 review of Crowne Plaza Liverpool. I do hope you return in the near future.

10/10 有夠讚

Mark Richard

於 2024 年 2 月住了 2 晚
Guest Relations 於 2024年3月22日回覆
Dear Mark Richard, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future.

10/10 有夠讚

spencer

於 2024 年 2 月住了 1 晚
Guest Relations 於 2024年3月22日回覆
Dear Spencer, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future.

10/10 有夠讚

john

於 2024 年 2 月住了 2 晚
Guest Relations 於 2024年3月22日回覆
Dear John, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future.

10/10 有夠讚

Peter

Liverpool sightseeing
Excellent trip to Liverpool. The hotel had everything we needed and the location was perfect.
於 2024 年 1 月住了 2 晚
Guest Relations 於 2024年2月1日回覆
Many thanks for your 10/10 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 有夠讚

Robin

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 2 晚
Guest Relations 於 2024年1月25日回覆
Dear Robin, Thank you for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 有夠讚

Ashley

情侶出遊
喜歡：設施服務
於 2024 年 1 月住了 1 晚
Guest Relations 於 2024年1月25日回覆
Dear AshleyThank you for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

8/10 不錯哦

Louise

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Guest Relations 於 2024年1月25日回覆
Dear Louise, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool. I do hope you return in the near future.

10/10 有夠讚

Natalie

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fantastic
Stayed for 3 nights for my daughter’s 10th birthday. We went swimming every day and she loved this. Restaurant food was decent. Parking was £54 for the duration. I found this a bit expensive. Lovely staff. The 24hr room service menu was limited but ideal for a midnight snack & considering the birthday girl only wanted skin on fries and a choc brownie it was perfect for her. Immaculate place. Deffo recommend. WiFi is the best I’ve ever used. My daughter’s favourite place so far. Will return for sure x
於 2024 年 1 月住了 3 晚
Guest Relations 於 2024年1月25日回覆
Dear Natalie, I do hope your daughter had a very happy birthday !!!! I am delighted to see that you had an enjoyable stay with us at Crowne Plaza Liverpool. Please return in the future.

10/10 有夠讚

Samantha

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Central loca,close to shops,bars and the docks
於 2024 年 1 月住了 1 晚
Guest Relations 於 2024年1月25日回覆
Dear Samantha, Delighted to see that you rated your stay at Crowne Plaza Liverpool 5/5. I look forward to welcoming you back in the future.

8/10 不錯哦

Paula Q

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
A localização é perfeita. O hotel é ótimo, bem confortável. Camas boas, bom banheiro. Ótimo café da manhã e restaurante. Escolheríamos esse hotel novamente. Somente 2 pontos negativos: a piscina só pode ser utilizada por crianças até as 18h. Isso não foi legal porque ficamos poucos dias e era a hora ideal, em que voltávamos para o hotel cansados e a piscina seria uma ótima opção de descanso. A limpeza do quarto também deixou a desejar. A cortina estava cheia de poeira visível ao olhar.
於 2023 年 12 月住了 2 晚
Guest Relations 於 2024年2月1日回覆
Many thanks for your 8/10 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

2/10 很糟糕

Shenay

不喜歡：員工素質和住宿環境和硬體
於 2024 年 1 月住了 3 晚
Guest Relations 於 2024年1月25日回覆
Dear Shenay, I am saddened to see that you scored Crowne Plaza Liverpool 1/5 ! I do wish we would of had the opportunity to turn this around. I do hop you return in the future.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Guest Relations 於 2024年1月25日回覆
Many thanks for taking the time to review your stay at Crowne Plaza Liverpool and rate us a 10/10. I do hope you return in the near future.

10/10 有夠讚

Paula

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Highly recommend
Stayed here as a family for my husbands 60th. We had a fantastic time and the staff did everything to make sure all was fabulous. Love this hotel and we will definitely stay here whenever we visit Liverpool again. Thank you to all the team.
於 2024 年 1 月住了 1 晚
Guest Relations 於 2024年1月9日回覆
Dear Paula, Thank you for taking the time to review your stay at Crowne Plaza Liverpool. I hope your husband had a fabulous 60th Birthday, and I am delighted you had such a lovely time. I look forward to your next visit.

2/10 很糟糕

maya

於 2023 年 12 月住了 3 晚
Guest Relations 於 2024年1月9日回覆
Dear Maya, I am sad to see that you scored us a 2/10. I do wish we would of had the opportunity to turn this around. I do hope you give us another try in the future.

8/10 不錯哦

Jamie

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
Not bad
I found the room fine and good in terms of cleanliness but the pool area and changing rooms aren’t always clean
於 2024 年 1 月住了 2 晚
Guest Relations 於 2024年1月25日回覆
Dear Jamie, Many thanks for passing on your much valued feedback following your recent stay at Crowne Plaza Liverpool. Your comments are valuable for us to ensure we maintain our high standards of service and care.

10/10 有夠讚

chris

於 2024 年 1 月住了 1 晚
Guest Relations 於 2024年1月25日回覆
Dear Chris, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool and rate us a 5/5. I do hope you return in the near future.

10/10 有夠讚

Ann-Marie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Guest Relations 於 2024年1月9日回覆
Dear Ann-Marie, Many thanks for scoring your stay at Crowne Plaza Liverpool 5/5. I do hope you return in the near future.

2/10 很糟糕

Andrew

於 2023 年 12 月住了 2 晚
Guest Relations 於 2024年1月25日回覆
Dear Andrew, I am saddened to see that you scored Crowne Plaza Liverpool 1/5 ! I do wish we would of had the opportunity to turn this around. I do hop you return in the future.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Enjoyable stay. We'll see you all again.
The staff were very friendly and helpful. We had trouble with the ac in our room as it was uncomfortably warm and kept blowing warm air, a lovely lady helped us by loaning us a fan and asking maintenace to have a look at it. They were very speedy and was promptly repaired. We can't wait till our next visit. The whole place was very relaxing and had a plesant atmosphere. We'll hopefully be bringing friends on our next visit.
於 2023 年 12 月住了 2 晚
Guest Relations 於 2024年1月9日回覆
Many thanks for scoring your stay at Crowne Plaza Liverpool 10/10. I am delighted to see you enjoyed your overall stay. I do hope you return in the near future.

8/10 不錯哦

W

於 2023 年 12 月住了 1 晚
Guest Relations 於 2023年12月24日回覆
Thank you you your 8/10 review of Crowne Plaza Liverpool. I do hope you return in the near future.

10/10 有夠讚

Beverley

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Guest Relations 於 2023年12月24日回覆
Dear Beverley, Thank you you your wonderful 5/5 review of Crowne Plaza Liverpool. I do hope you return in the near future.

2/10 很糟糕

Martin

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Guest Relations 於 2023年12月24日回覆
Dear Martin, Thank you for taking the time to review your stay at Crowne Plaza Liverpool. I am sorry to see that your stay was less than satisfactory. I do hope you return in the near future.

8/10 不錯哦

Richard

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel
Nice hotel…a little overpriced but fine for overnight stay
於 2023 年 12 月住了 1 晚
Guest Relations 於 2023年12月24日回覆
Dear Richard, Thank you for taking the time to review your stay at Crowne Plaza Liverpool. I hope to welcome you back in he near future.

6/10 一般般

Josie

喜歡：整潔度和員工素質
Hotel clean, very nice, room small, not a water view which we paid for, not a bad stay, breakfast was nice
於 2023 年 12 月住了 2 晚
Guest Relations 於 2023年12月17日回覆
Dear Josie, Many thanks for passing on your much-valued feedback following your recent stay at Crowne Plaza Liverpool. Your comments are valuable for us to ensure we maintain our high standards of service and care. I will be certain to share this with the team for future visits.

8/10 不錯哦

Nia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location for a night out
The hotel itself was in a great location. We had tickets for a show at the M+S arena and food at a local restaurant. Plenty of restaurants and bars nearby. Good for couples and friend groups. The staff were lovely, everywhere was clean and the breakfast was nice. The room was a little noisy at times. We could hear other guests. We didn't use the gym and pool so can't comment on them. I would stay there again.
於 2023 年 12 月住了 1 晚
Guest Relations 於 2023年12月17日回覆
Dear Nia, Thank you for taking the time to pass on your much-valued feedback in relation to your recent stay here at Crowne Plaza Liverpool Hotel. I am glad you enjoyed your overall experience and I hope to welcome you back to the hotel again very soon.

2/10 很糟糕

Chris

不喜歡：員工素質
於 2023 年 10 月住了 1 晚
Guest Relations 於 2023年12月17日回覆
Dear ChrisThank you for taking the time to review your stay at Crowne Plaza Liverpool. I do wish we had the opportunity to resolve any issues you experienced.

10/10 有夠讚

Nicky

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent
Excellent hotel very comfortable and staff very good
於 2023 年 12 月住了 2 晚
Guest Relations 於 2023年12月17日回覆
Dear Nicky, Thank you for you for such a fantastic review.We are so happy that you enjoyed your stay with us at Crowne Plaza Liverpool, we genuinely do try to make each Guests stay as special and memorable as we can!

10/10 有夠讚

karen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very good hotel & location
Overall the stay was very good. Only issue was the heating wasn’t working in our room. This did get resolved the next day (as it was full) as they moved our room & at check out they refunded our car parking.
於 2023 年 12 月住了 2 晚
Guest Relations 於 2023年12月17日回覆
Dear Karen, I would like to thank you for taking the time to pass on your feedback following your recent stay with us at Crowne Plaza Liverpool. I am extremely happy to hear you thoroughly enjoyed your stay with us and I will be sure to look into all your comments.I sincerely hope you return in the near future.

10/10 有夠讚

Julie

喜歡：整潔度、住宿環境和硬體和客房舒適度
everything was amazing could not fault it ,the breakfast was amazing plenty of choice for everyone.will defiantly return in the future thanks
於 2023 年 12 月住了 1 晚
Guest Relations 於 2023年12月17日回覆
Dear Julie, Thank you for taking the time to pass on your much-valued feedback in relation to your recent stay here at Crowne Plaza Liverpool Hotel. I am delighted you enjoyed your overall experience and I hope to welcome you back to the hotel again very soon.