會議設施

小石城萬豪飯店的評分

4 out of 5
小石城萬豪飯店
3 Statehouse Plaza, Little Rock, AR

評論

8.8

有夠讚

10 分,有夠讚;1000 則評論中有 650 則" "
8 分,不錯哦;1000 則評論中有 207 則" "
6 分,一般般;1000 則評論中有 68 則" "
4 分,不太好;1000 則評論中有 38 則" "
2 分,很糟糕;1000 則評論中有 37 則" "

9.2/10

整潔度

9.2/10

員工素質

9.0/10

設施服務

9.2/10

住宿環境和硬體

9.2/10

環保程度

評論

10/10 有夠讚

Stephanie

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice view!
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月21日回覆
Dear Stephanie,We appreciate you taking the time to leave a review about your recent visit. Our ideal location and the view are one of the many great benefits of staying with us. Thank you for the feedback. We look forward to seeing you again soon!

10/10 有夠讚

Kari

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Brodie

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

10/10 有夠讚

constance l

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Room was comfortable, quiet, very clean. Staff friendly, courteous. Walking distance of shops and restaurants. Check in, parking quick and easy.
於 2024 年 5 月住了 1 晚
Shelley 於 2024年5月13日回覆
Thanks for sharing your experience. Hope you visit us again soon! Thanks again for choosing The Little Rock Marriott!

10/10 有夠讚

Crystal

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
we loved our stay!!!!! will come again!
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月7日回覆
Dear Crystal,We're thrilled to hear you loved your stay at Little Rock Marriott! Thank you for the enthusiastic feedback, and we can't wait to welcome you back for another wonderful visit.

10/10 有夠讚

Guy

情侶出遊, 商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Good staff
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月30日回覆
Dear Guy,It was truly a pleasure to host your recent stay at Little Rock Marriott. We're thrilled to hear we were able to deliver an enjoyable experience and that you appreciated the excellent hospitality our team provided. Thank you for your positive rating, and we hope to have the opportunity to welcome you back on another occasion.

10/10 有夠讚

Eric A,White Plains

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was incredibly friendly and welcoming, and the valet guys were awesome
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月22日回覆
Dear Eric,Thank you for your review. We at Little Rock Marriott pride ourselves on our world-class service! We would love to host you again in the future.

8/10 不錯哦

James Patrick

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Shelley 於 2024年5月13日回覆
Thank you for your feedback, I hope you visit us again soon! Thanks again for choosing The Little Rock Marriott.

10/10 有夠讚

James

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place and location
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月17日回覆
Dear James,We're thrilled to hear that you enjoyed our excellent location. Your satisfaction is our top priority, and we look forward to welcoming you back to Little Rock Marriott for another five-star stay.

2/10 很糟糕

Alexus

不喜歡:整潔度、員工素質和住宿環境和硬體
There were bugs in the window, the bathroom had rust, and I had to wait on my car in valet for over an hour.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月17日回覆
Dear Alexus,Thank you for sharing your experience with us. We appreciate your feedback and are disappointed to hear about the issues you encountered during your stay, such as rust in the bathroom and the extended wait time for valet service. Rest assured, our team will address these concerns promptly to ensure a more enjoyable experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a flawless stay.

10/10 有夠讚

Johanna

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Pleasantly surprised
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月15日回覆
Dear Johanna,We are honored to have earned a perfect rating. It thrills us to know that we exceeded your expectations and were able to surprise you. It was a pleasure having you as a guest, and we look forward to welcoming you back.

6/10 一般般

Cedric

親子旅遊
Did not like: -few electrical outlets -irregular room cleaning -lack of drink varieties in restaurants -lack of counter space in bathroom
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月11日回覆
Dear Cedric,Thank you for your review. It was a pleasure having you as our guest recently; however, we regret that you were not fully satisfied with your experience. Your feedback regarding the aspects of your stay that could have been even better is gratefully received and allows us to continually review and improve guest satisfaction. We hope you enjoyed your time in Little Rock, and that you will give us another chance to change your perceptions down the line.

10/10 有夠讚

Joel

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staffs are nice and friendly. The hotel is good location and clean. Recommended
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月10日回覆
Dear Joel, Thank you for choosing Little Rock Marriott and sharing your review. We're delighted to hear that our friendly staff, superb location, and clean property were the highlights of your stay. We appreciate your five-star rating and recommendation, and please come back soon!

8/10 不錯哦

David

家庭旅遊
喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
Incredibly friendly and attentive staff. Only thing that bothered me was the physical condition of the hallways outside the rooms. Some doors don’t match paint and there was quite a bit of wear and tear physical damage to the walls. Only soda and no water in the vending machines. Hallways did not match the overall excellent service and presentation. The valet was also fantastic.
於 2024 年 3 月住了 4 晚
General Manager 於 2024年4月5日回覆
Dear David,Thank you for taking the time to leave a review, and for choosing Little Rock Mariott. We are happy to hear our fantastic team was able to take care of you and have passed on your compliments. We apologize for any inconvenience you faced and thank you for your feedback, which will help us improve the visits of future guests. We hope you'll visit us again soon!

10/10 有夠讚

RICARDO

情侶出遊, 商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Good Location. Good restaurant.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月28日回覆
Dear Ricardo,We are delighted that we provided a five-star experience for you! It's wonderful that you enjoyed both our prime location and delicious restaurant on your recent visit. Thank you for taking a moment to share your review as we sincerely appreciate the feedback. Should your travels bring you to the area, we'd love to host you again at Little Rock Marriott.

8/10 不錯哦

Shalethia

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
I always love staying at the marriot. I picked this one because of the amenities such as full service restaurant, room service, views, and proximity to the venue. Valet was very nice and accommodating, Antonio and Rosriquez were really sweet and answered all my questions! There were only a couple of things that kept me from leaving a 5 star review. 1. No microwave... that's just weird, for such an upscale downtown property, why was there no microwave? 2. Room was moldy smelling.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月26日回覆
Dear Shalethia,Thank you for your honest review of your recent visit. We're delighted our fantastic location suited your needs well and that our hospitable team left a memorable impression on you. You can be sure we'll share your compliments with Antonio and Rosriquez! That said, guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable and clean accommodations. We will have a discussion with housekeeping to ensure any odor issues are swiftly resolved and to seize any opportunity to improve. It was a pleasure having you stay with us during your trip to Little Rock, and we hope to welcome you back in the future for a seamless stay worthy of a perfect rating!

10/10 有夠讚

Diedra

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Morning receptionist asked if I would prefer receipt printed or emailed. I asked for receipt to be emailed. Haven’t received receipt as of yet.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月26日回覆
Dear Diedra,Thanks so much for leaving your feedback. Your five-star rating is appreciated! However, it is unfortunate you still haven't received a receipt for your stay. As you booked through Expedia.com, you will have to contact them for assistance with this matter. Overall, we enjoyed hosting you at Little Rock Marriott and hope to do so again!

10/10 有夠讚

Shelly

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
New found hotel love. The atmosphere made us think it was a Dallas hotel.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月25日回覆
Dear Shelly,Thank you for taking a moment to leave us a review. We are thrilled you enjoyed your stay with us. It is a pleasure learning we are your newfound love! Thank you for visiting Little Rock Marriott and we look forward to welcoming you back again soon.

10/10 有夠讚

Willie

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Shelley 於 2024年5月13日回覆
Thanks, Willie, for your feedback! Hope to see you again soon! Thanks again for choosing The Little Rock Marriott!

8/10 不錯哦

Me

商務旅客, 家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
Understaffed, I Waited 35 minutes for valet to bring me my car when I was ready to leave otherwise staff were friendly.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月13日回覆
Thank you for being our guest and sharing your review. Please know that we pride ourselves on our top-notch, efficient service and apologize for your concern when getting your car. We will be sure to review our policies and procedures with our team and look forward to welcoming you back and impressing you further.

10/10 有夠讚

Bill

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

6/10 一般般

Dennis

情侶出遊
喜歡:整潔度和員工素質
不喜歡:設施服務和住宿環境和硬體
Not as great as it should have been
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月10日回覆
Dear Dennis,Thank you for your honest review. We sincerely regret to learn of your disappointment with your stay. If you have any suggestions for areas in which we can look to make improvements for the future, please don't hesitate to reach out to us offline.

10/10 有夠讚

ARIEL

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Christi

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was a great hotel. We went for dance competition and the event venue was connected to the hotel so we did not have drive anywhere. Great restaurant. Nice rooms.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月10日回覆
Dear Christi,Thank you so much for taking the time to share your thoughts with us! We're delighted you stayed with us to attend the dance competition, and we appreciate your kind words about our lovely accommodations and great restaurant. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 有夠讚

Amie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was friendly, room was comfortable. Excellent location.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月6日回覆
Dear Amie,Thank you for your feedback on your stay with us at Little Rock Marriott! It was wonderful to hear that you enjoyed everything about your stay, from our location in the heart of Little Rock to the excellent service you received. With our on-site restaurant, hair salon, and dry-cleaning service, we have everything you need right at your fingertips! We are looking forward to your next trip to Little Rock and hosting you again. We know we can give you another fantastic stay!

10/10 有夠讚

Suzanne

喜歡:整潔度、員工素質和住宿環境和硬體
Great place to stay for the marathon. Very convenient.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月6日回覆
Dear Suzanne,It was a pleasure hosting you at Little Rock Marriott! We're glad our location was ideal for your race, and we hope to see you again the next time you're in the area.

6/10 一般般

Dennis

情侶出遊
喜歡:員工素質和設施服務
不喜歡:住宿環境和硬體
The bathroom sink did not drain correctly. And the bathtub faucet did not work either.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月1日回覆
Dear Dennis,Thank you for your review. We sincerely regret to learn of the inconvenience that you encountered during your stay. Our maintenance team will be informed of your concerns to ensure any necessary adjustments or repairs are made promptly. It was a pleasure having you here, and we hope you will give us another chance in the future to deliver a seamless visit worthy of a perfect rating.

10/10 有夠讚

Justin

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
All the staff was great
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月27日回覆
Dear Justin,It was such a pleasure to welcome you to Little Rock Marriott! Our team will be thrilled to know that they played a pivotal role in your experience with us, and overall, we're glad you had a fantastic time. Thank you for your great review and perfect rating, and we hope you return soon!

6/10 一般般

Stephanie

商務旅客
Hotel needs a refresh. Sink did not drain. Room wasn’t clean. Lights did not work. Very run down.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月23日回覆
Dear Stephanie,Thank you for your honest review. The issues you raise are important to us. Please accept our apologies for any concerns about the condition of the property. Your feedback helps us improve, and we'll pass your comments along to the appropriate team members. It was a pleasure having you here, and we hope you enjoyed your time in Little Rock.

10/10 有夠讚

BETH

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place for a quick stay!
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月21日回覆
Dear Beth,We're delighted you enjoyed your stay at Little Rock Marriott! Thank you for the kind review. Please come see us again soon.

10/10 有夠讚

Dennis

喜歡:設施服務和住宿環境和硬體
Excellent
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月19日回覆
Dear Dennis,It was a pleasure hosting you at Little Rock Marriott! We're glad you enjoyed your visit, and we hope to see you again soon.

4/10 不太好

Clarissa

家庭旅遊
不喜歡:住宿環境和硬體和客房舒適度
There are way better places for less
If you like comfortable sleep, don’t stay here. If you travel as a family and require two beds, you will be sleeping in full size beds that feel about like concrete with pillows that aren’t much better. There is no parking so you either have to use valet or park blocks away and risk your safety walking back. Let’s face it, Little Rock is not a safe place. The valet guys are very nice, but it takes a very long time to get your vehicle when you need it. They did put small fridges in the rooms, but there is no microwave.
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月19日回覆
Dear Clarissa,Thank you for your honest review. We sincerely regret to learn of your disappointment with your experience. Your feedback will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you enjoyed your time in Little Rock.

10/10 有夠讚

cody

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and very pleased with the property
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月12日回覆
Dear Cody,It is wonderful to know that you had an excellent experience with us. We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this commitment was reflected in your experience. Thank you for your kind review and perfect rating, and we hope you return soon!

10/10 有夠讚

Jennifer

於 2024 年 2 月住了 1 晚
Shelley 於 2024年5月13日回覆
Thanks, Jennifer, for your feedback! Hope to see you again soon! Thanks again for choosing The Little Rock Marriott!

10/10 有夠讚

Molly

團體旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
This location in Little Rock is excellent! The entire staff is always cheerful and welcoming. The bedding is so comfortable, always a good night’s rest. The valet service is efficient and their staff members are top notch! Hope to see you again - soon!
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月12日回覆
Dear Molly,Thank you for your glowing feedback! Offering our guests friendly and efficient service and restful night's sleep is what we strive for. It was a pleasure to have you stay with us at Little Rock Marriott, and we eagerly look forward to your next visit!

10/10 有夠讚

martha

情侶出遊
喜歡:員工素質和住宿環境和硬體
Property close to where we wanted to eat. The room was clean but I feel that the sink should be replaced it was cracked.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月12日回覆
Dear Martha,Thank you for your review and for giving us a perfect rating! We're delighted our fantastic location suited your needs well, and we appreciate you mentioning our dedication to cleanliness. Your feedback about the sink will be shared with maintenance for further consideration, as we are always seeking ways to improve. It was a pleasure having you here, and we hope you return soon!

10/10 有夠讚

Allen

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Only there for a few hours.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年2月3日回覆
Dear Allen,Thank you so much for choosing to stay with us at Little Rock Marriott. Our goal is to provide every guest with a great experience, and we're thrilled you enjoyed your short visit. The next time you're in the area, we hope you'll choose to visit us for an extended stay. The pleasure was all ours, and we hope to welcome you back soon.

8/10 不錯哦

Jonna

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

6/10 一般般

Clifton

家庭旅遊
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
Every thing was great except house keeping that knocked and barged in before we could reply. Awkward to say the least.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月30日回覆
Dear Clifton,Thank you for your review. We're pleased to note that you had an enjoyable overall experience. However, we regret falling short of our goal of providing memorable hospitality. Your feedback will be discussed internally to prevent an instance such as this from occurring in the future. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.

10/10 有夠讚

Jamie

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Paul

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
excellent stay
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月22日回覆
Dear Paul,Thank you for choosing Little Rock Marriott! Our team is pleased you had an excellent stay with us during your recent visit. We take pride in providing a comfortable experience for our guests, and we hope to see you the next time you are in the area for another memorable time!

10/10 有夠讚

Alvin,Cordova

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Classic downtown hotel. Great rooms and staff. Conveniently located to nearby sites.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月16日回覆
Dear Alvin,Thank you for your kind words! We're pleased you found Little Rock Marriott to have great rooms and a friendly staff. It's also wonderful that our location was convenient for exploring nearby attractions. Your feedback is much appreciated, and we look forward to hosting you again for another enjoyable visit in the future.

10/10 有夠讚

Kory

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful area along the river. Walked outside for 2 hours. Nice looking hotel. Great views. Clean. Restaurant was friendly and the wings were very tasty! very happy with our decision to stay at the marriott and in little rock. Go see the sights!
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月8日回覆
Dear Kory,It's wonderful to have earned your outstanding review of Little Rock Marriott! We're proud that our lovely surrounding area, great views, delicious dining, and clean accommodations were exceptional. Many thanks for your warm compliments and we hope you'll come back!

10/10 有夠讚

Miguel

喜歡:設施服務和住宿環境和硬體
Good
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月8日回覆
Dear Miguel,Thanks for choosing Little Rock Marriott. We're pleased you had a great stay with us in Little Rock. Come back soon!

6/10 一般般

Todd

情侶出遊, 商務旅客
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Could not sit in the chairs in the lobby because they had glitter in them. The bathroom sink in our room needed repaired. The drain stopper was stuck in a closed position. The staff was friendly and valet was great
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月8日回覆
Dear Todd,Thank you for staying with us. It is great to hear that you liked our friendly guest service, and we want you to know there is always someone available to assist you with any issues you may encounter. Please come back and see us again when you are next in Little Rock.

10/10 有夠讚

Laura

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Matthew at the front desk was outstanding! He is very friendly and knowledgeable about the area.
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月31日回覆
Dear Laura,Thank you for your kind words! We're thrilled Matthew positively impacted your stay with his hospitality and knowledge. We can't wait to share your recognition. We look forward to welcoming you back to Little Rock Marriott!

10/10 有夠讚

CARLOS

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Carol,Omaha

於 2023 年 12 月住了 1 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice stay
Nice hotel. The only issue was it didn’t have a parking garage. You can only valet or park on the street.
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月2日回覆
Thank you for staying with us and taking a moment to let us know about your experience. We appreciate your kind words regarding our hotel; however, please accept our apologies for any inconvenience with our parking. It was an honor having you as a guest, and we would like to invite you back again anytime!

10/10 有夠讚

Antoinette

於 2023 年 12 月住了 1 晚