室內游泳池和季節性室外游泳池,提供泳池遮陽傘和日光浴躺椅

評論

9.6

好極了

10 分,有夠讚;1002 則評論中有 797 則" "
8 分,不錯哦;1002 則評論中有 159 則" "
6 分,一般般;1002 則評論中有 24 則" "
4 分,不太好;1002 則評論中有 15 則" "
2 分,很糟糕;1002 則評論中有 7 則" "

9.6/10

整潔度

9.6/10

員工素質

9.6/10

設施服務

9.6/10

住宿環境和硬體

9.4/10

環保程度

評論

10/10 有夠讚

jake

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
clean, quite,
於 2019 年 6 月住了 5 晚
EPIC SANA Lisboa 於 2019年7月12日回覆
Dear Mr. Jake, We would like to thank you for choosing EPIC SANA Lisboa for your stay. Thank you very much for taking the time to share your experience and give us your feedback about your stay. We are glad to read your kind words and see that we can matched your expectations and provide you an EPIC stay with EPIC experiences. Thank you very much for show us how EPIC we went with you. We are looking forward to welcome you soon to EPIC SANA Lisboa for another EPIC stay. Kind Regards, Olivier Mencucci, General Manager.

10/10 有夠讚

真實旅客

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good service, facility and location
於 2019 年 6 月住了 4 晚
EPIC SANA Lisboa 於 2019年6月19日回覆
Dear Guest, We would like to thank you for choosing EPIC SANA Lisboa. We are glad to read your kind words and see that we can match your expectations and provide you an EPIC stay with EPIC experiences. Thank you very much for taking the time to share your experience with us and show us how EPIC we went with you. We are looking forward to welcome you soon to EPIC SANA Lisboa for more EPIC moments. Kind Regards, Olivier Mencucci, General Manager.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 2 晚

6/10 一般般

Charlene

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
EPIC SANA Lisboa 於 2024年4月30日回覆
Dear Ms. Charlene, Thank you very much for your preference at our EPIC SANA Lisboa Hotel. We know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded! Your comments were shared with our management team, in order to follow up with the necessary actions to improve. We are looking forward to welcome you soon for more EPIC stays. Best Regards, Olivier Mencucci, General Manager.

10/10 有夠讚

Masahiro

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
これまで宿泊した中で最も快適なホテルでした。パーフェクトです。 ホテルの場所は、主な観光地から少し遠いですが、30分程度の徒歩を厭わないならば問題ありません。またタクシーを呼べば数分でホテルまで来てくれます。
於 2024 年 4 月住了 2 晚
EPIC SANA Lisboa 於 2024年4月29日回覆
Dear Mr. Masahiro, We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you very much for your time to show us how EPIC was your stay with us.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC moments.Best Regards,Olivier Mencucci,General Manager.

10/10 有夠讚

Hugo

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
excellent stay
於 2024 年 4 月住了 3 晚
EPIC SANA Lisboa 於 2024年4月21日回覆
Dear Mr. Hugo,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you very much for your time to show us how EPIC was your stay with us.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC moments.Best Regards,Olivier Mencucci,General Manager.

8/10 不錯哦

KUTLU

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice business hotel, I dont think it is suitable for pleasure travel… nice location, rooms looking at the highway is a bit noisy if you stay at a lowet floor
於 2024 年 4 月住了 2 晚
EPIC SANA Lisboa 於 2024年4月21日回覆
Dear Mr. / Ms. Kutlu, Thank you very much for your preference at our EPIC SANA Lisboa Hotel. We know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded! Your comments were shared with our management team, in order to follow up with the necessary actions to improve. We are looking forward to welcome you soon for more EPIC stays. Best Regards, Olivier Mencucci, General Manager.

10/10 有夠讚

keith

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great service
於 2024 年 4 月住了 2 晚
EPIC SANA Lisboa 於 2024年4月14日回覆
Dear Mr. Keith,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you very much for your time to show us how EPIC was your stay with us.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC moments.Best Regards,Olivier Mencucci,General Manager.

10/10 有夠讚

Robert

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
EPIC SANA Lisboa 於 2024年4月15日回覆
Dear Mr. Robert,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you very much for your time to show us how EPIC was your stay with us.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC moments.Best Regards,Olivier Mencucci,General Manager.

10/10 有夠讚

Robert

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 4 晚
EPIC SANA Lisboa 於 2024年4月11日回覆
Dear Mr. Robert,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you very much for your time to show us how EPIC was your stay with us.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC moments.Best Regards,Olivier Mencucci,General Manager.

10/10 有夠讚

Ebru

Good
於 2024 年 4 月住了 6 晚
EPIC SANA Lisboa 於 2024年4月10日回覆
Dear Mr. / Ms. Ebru,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you very much for your time to show us how EPIC was your stay with us.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC moments.Best Regards,Olivier Mencucci,General Manager.

10/10 有夠讚

jodi

情侶出遊
喜歡:整潔度和員工素質
Amazing staff and service.
於 2024 年 3 月住了 3 晚
EPIC SANA Lisboa 於 2024年4月4日回覆
Dear Mr. / Ms. Jodi,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you very much for your time to show us how EPIC was your stay with us.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC moments.Best Regards,Olivier Mencucci,General Manager.

10/10 有夠讚

Simone

於 2024 年 3 月住了 4 晚
EPIC SANA Lisboa Hotel 於 2024年4月22日回覆
Dear Mr./Ms. Simone, We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you very much for your time to show us how EPIC was your stay with us.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC moments.Best Regards,Olivier Mencucci,General Manager.

10/10 有夠讚

Si Young

喜歡:整潔度、員工素質和住宿環境和硬體
Indoor swimming pool was super
於 2024 年 3 月住了 3 晚
EPIC SANA Lisboa Hotel 於 2024年4月2日回覆
Dear Ms./Mr. Si Young,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you very much for your time to show us how EPIC was your stay with us.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC moments.Best Regards,Olivier Mencucci,General Manager.

10/10 有夠讚

Julie

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 4 晚
EPIC SANA Lisboa Hotel 於 2024年4月2日回覆
Dear Ms./Mrs. Julie,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you very much for your time to show us how EPIC was your stay with us.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC moments.Best Regards,Olivier Mencucci,General Manager.

10/10 有夠讚

CARLOS,Bogota

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is nice, new, great staff service, well located. I tried only one restaurant it was good but nothing special
於 2024 年 3 月住了 3 晚
EPIC SANA Lisboa 於 2024年4月1日回覆
Dear Mr. Carlos,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you very much for your time to show us how EPIC was your stay with us.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC moments.Best Regards,Olivier Mencucci,General Manager.

10/10 有夠讚

Keith,Nolanville

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff from the Front Desk, doormen, and Restaurant staff were top notch
於 2024 年 3 月住了 4 晚
EPIC SANA Lisboa 於 2024年4月1日回覆
Dear Mr. Keith,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you very much for your time to show us how EPIC was your stay with us.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC moments.Best Regards,Olivier Mencucci,General Manager.

10/10 有夠讚

Marti

於 2024 年 3 月住了 1 晚
EPIC SANA Lisboa 於 2024年4月21日回覆
Dear Mr. / Ms. Marti,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you very much for your time to show us how EPIC was your stay with us.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC moments.Best Regards,Olivier Mencucci,General Manager.

8/10 不錯哦

Claudia

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Saune wurde mit Badekleidung und ohne Handtuch von allen benutzt, und es wurde sich zum Teil im Pool abgekühlt. Kein richtig kaltes Wasser.
於 2024 年 3 月住了 5 晚
EPIC SANA Lisboa 於 2024年3月25日回覆
Sehr geehrte Frau Claudia, vielen Dank für Ihre Präferenz in unserem EPIC SANA Lisboa Hotel. Wir wissen, wie wichtig es ist, dass sich ein Gast wie zu Hause fühlt und versuchen, seinen Aufenthalt so angenehm wie möglich zu gestalten, und wir freuen uns zu wissen, dass uns das gelungen ist! Ihre Kommentare wurden an unser Managementteam weitergeleitet, damit wir die notwendigen Maßnahmen zur Verbesserung des Service ergreifen können. Wir freuen uns darauf, Sie bald für weitere EPIC-Aufenthalte begrüßen zu dürfen. Mit freundlichen Grüßen, Olivier Mencucci, General Manager.

2/10 很糟糕

Oscar,Falls Church

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
They ripped me off literally $380 euros for a guided tour. Unbelievable the driver just parked his car and smoked. Hotel would not do anything. Do not go there!
於 2024 年 3 月住了 4 晚
EPIC SANA Lisboa Hotel 於 2024年3月25日回覆
Dear Mr. Oscar, We would like to thank you for choosing EPIC SANA Lisboa for your stay. We were saddened to read that your experience with us has not been as enjoyable as you had hoped due an external service. Firstly, we apologize for the disappointment we have caused you. We would like to assure you that this does not comply with our usual high-standards. We will share your experience with our partnership in order to implement new actions of improvement and assure you that the next time you return, the service will match your expectations. Thank you very much for taking the time to share your experience, as it is crucial to bettering our services.We truly hope the remaining of your stay is more enjoyable. Kind Regards, Olivier Mencucci,General Manager.

10/10 有夠讚

Sima

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing staff, amenities, breakfast, location
於 2024 年 3 月住了 3 晚
EPIC SANA Lisboa Hotel 於 2024年3月25日回覆
Dear guest Sima,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you for the positive feedback. In addition to the great amenities and privileged location, we invest in providing our guests with excellent service.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC moments.Best Regards, Olivier Mencucci,General Manager.

10/10 有夠讚

PEDRO

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 2 月住了 1 晚
EPIC SANA Lisboa 於 2024年4月7日回覆
Dear Mr. Pedro,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you very much for your time to show us how EPIC was your stay with us.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC moments.Best Regards,Olivier Mencucci,General Manager.

10/10 有夠讚

Lilly,Boise

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and friendly staff.
於 2024 年 3 月住了 1 晚
EPIC SANA Lisboa 於 2024年3月12日回覆
Dear Ms. Lilly,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 有夠讚

James

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Thanks for the stay
於 2024 年 3 月住了 3 晚
EPIC SANA Lisboa 於 2024年3月12日回覆
Dear Mr. James,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 有夠讚

Melike

於 2024 年 2 月住了 2 晚
EPIC SANA Lisboa Hotel 於 2024年3月25日回覆
Dear Ms./Mrs. Melike,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you very much for your time to show us how EPIC was your stay with us.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC moments.Best Regards,Olivier Mencucci,General Manager.

10/10 有夠讚

Jack,London

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel, good location, great staff
於 2024 年 2 月住了 4 晚
EPIC SANA Lisboa 於 2024年2月28日回覆
Dear Mr. Jack,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 有夠讚

isabel

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
One of the best we have stayed at
於 2024 年 2 月住了 1 晚
EPIC SANA Lisboa 於 2024年2月25日回覆
Dear Ms. Isabel,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 有夠讚

Maria

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Muy bueno el hotel muy limpio, el personal excelente Las habitaciones buenas, pero las camas o los colchones para mi gusto muy duros deben mejorar los colchones
於 2024 年 2 月住了 1 晚
EPIC SANA Lisboa Hotel 於 2024年2月23日回覆
Estimada Sra. Maria,Nos gustaría agradecerle por elegir EPIC SANA Lisboa Hotel para su estadía. Estamos muy contentos de que hayas disfrutado de nuestro hotel y servicio, y tenido una gran experiencia con nosotros. Esperamos tener el placer de darle la bienvenida de nuevo en el futuro. Saludos cordiales,Olivier Mencucci,Diretor-General.

10/10 有夠讚

Erika

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
EPIC SANA Lisboa Hotel is a fantastic and extraordinary property. The staff were amicable and accommodating to my needs. Everything was perfect! The breakfast was amazing with so many options to choose. Special thanks to Andres and Rodrigo for EXCELLENT customer service. I will return again and again. Expedia, thank you for the awesome partnership with this hotel.
於 2024 年 2 月住了 3 晚
EPIC SANA Lisboa 於 2024年2月21日回覆
Dear Ms. Erika, We would like to thank you for choosing our EPIC SANA Lisboa Hotel. We are very happy to know that in general you enjoyed your stay at our Hotel, in particular the quality of our restaurant, our rooms and the professionalism of our team. We hope to provide you with an excellent stay and unforgettable moments on your next visit. Best Regards, Olivier Mencucci, General Manager.

10/10 有夠讚

Maria

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
La atención del personal es inmejorable, volvería a repetirlo, todos los consejos que le pedimos al personal del hotel fueron buenos
於 2024 年 2 月住了 2 晚
EPIC SANA Lisboa 於 2024年2月20日回覆
Estimada Sra. Maria,Muchas gracias por su preferencia en nuestro EPIC SANA Lisboa Hotel.Estamos muy contentos de saber que en general disfrutó de su estancia en nuestro Hotel, en particular nuestro equipo. Esperamos proporcionarle una excelente estancia y momentos inolvidables en su próxima visita. Saludos cordiales, Olivier Mencucci,General Manage

10/10 有夠讚

maria

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The location
於 2024 年 2 月住了 2 晚
EPIC SANA Lisboa 於 2024年2月7日回覆
Dear Ms. Maria,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are very happy to know that in general you enjoyed your stay at our Hotel, in particular the location. We hope to provide you with an excellent stay and unforgettable moments on your next visit. Best Regards, Olivier Mencucci,General Manage

10/10 有夠讚

Phyllis

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful establishment offering excellent services.
EPIC SANA Lisboa Hotel 於 2024年2月4日回覆
Dear guest Phyllis,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are very happy to know that in general you enjoyed your stay at our Hotel, in particular the quality of our establishment and the professionalism of our team. We hope to provide you with an excellent stay and unforgettable moments on your next visit. Best Regards, Olivier Mencucci,General Manager.

10/10 有夠讚

Anwuli

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Stylish hotel with friendly staff and a lush breakfast.
於 2024 年 1 月住了 1 晚
EPIC SANA Lisboa 於 2024年1月30日回覆
Dear Mr./Mrs. Anwuli,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 有夠讚

EDUARDO ALMEIDA E DIAS DE

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 3 晚
EPIC SANA Lisboa 於 2024年1月25日回覆
Caro Sr. Eduardo Almeida Dias,Agradecemos a sua preferência no nosso Hotel EPIC SANA Lisboa.Muito obrigado pela sua excelente pontuação e também pelas amáveis palavras dirigidas à nossa equipa e ao nosso serviço.Desejamos voltar a recebê-lo em breve para mais estadias épicas.Atenciosamente,Olivier Mencucci,Diretor-Geral.

10/10 有夠讚

Jose

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excelente estadía.
Lo pasamos muy bien, hotel muy limpio, buen restaurante, excelentes desayunos, personal atento y complaciente, centro comercial cercano.
於 2024 年 1 月住了 3 晚
EPIC SANA Lisboa 於 2024年1月25日回覆
Estimado Sr. Jose,Gracias por elegir nuestro EPIC SANA Lisboa Hotel.Muchas gracias por su excelente puntuación y también por sus amables palabras sobre nuestro equipo y nuestro servicio.Esperamos darle la bienvenida de nuevo pronto para más estancias épicas.Atentamente,Olivier Mencucci,Director General.

10/10 有夠讚

Dag

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
excellent hotel
hotellet har mycket bra läge 15 min till flygplats och stort shoppingcenter ca 8 min gångväg. vänlig personal speciellt frukost personalen. bra frukost fanns det mesta. bra wifi, tysta rum. det enda jag kan säga negativt var att handtvålen var i princip slut när vi checkade in. dyr men god mat på rumservice återvänder nästa gång i Lisboa
於 2024 年 1 月住了 1 晚
EPIC SANA Lisboa 於 2024年1月25日回覆
Dear Mr./Ms. Dag,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 有夠讚

sheik fareed

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 13 晚
EPIC SANA Lisboa 於 2024年1月25日回覆
Dear Mr. Sheik Fareed,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

8/10 不錯哦

Henrik

於 2024 年 1 月住了 4 晚
EPIC SANA Lisboa Hotel 於 2024年2月4日回覆
Dear Mr. Henrik,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded!We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.

10/10 有夠讚

DANIEL

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Un vrai 5 étoiles
Design intérieur magnifique. Chambre ultra confortable Personnel très attentionné
於 2024 年 1 月住了 3 晚
EPIC SANA Lisboa Hotel 於 2024年1月9日回覆
Cher Monsieur Daniel,Nous vous remercions d'avoir choisi l'EPIC SANA Lisboa Hotel pour votre séjour. Nous étions très heureux que vous ayez apprécié notre hôtel et notre service et cela a été une expérience formidable avec nous. Nous espérons avoir le plaisir de vous accueillir à nouveau dans le futur. Cordialement,Olivier Mencucci,Directeur-Général.

6/10 一般般

Meteib

團體旅遊
喜歡:員工素質
Room for improvements
Booked for 3 nights in 2 rooms. The first time they gave me Two different rooms at different floors. I asked for a change because one of the rooms was a bot different from the other one(bathroom didn‘t have a door). The employee was justifying the difference by saying :it‘s the same typology but they have different arrangement. Wasn‘t convincing so I insisted to have both rooms with same arrangement in the same floor. They did finally. There were problems with my room: I couldn‘t turn off the hall lights as the switch was not working. Also the manual key of the door was not working. I had one incident when the one of the workers opened the door after ringing the bell (i wasn‘t responding) just to ask me if I need a chocolate ?? It was late in the 31 dec night. Good thing they welcomed me with a sweet and they served us with complementary cake in the new year night. Overall, a decent stay and service except the points above.
於 2023 年 12 月住了 1 晚
EPIC SANA Lisboa Hotel 於 2024年1月9日回覆
Dear Guest, We would like to thank you for choosing EPIC SANA Lisboa for your stay. We were saddened to read that your experience with us was not as enjoyable as you expected. In first instance we apologize for the disappointment caused. We would like to guarantee you that this is not has part of our usual high standards of service. We will share your experience with our team for them implement new actions for improve and assure you that next time you return this not happen again. Thank you very much for taking the time to share your experience and help us to improve for your better experience. We are looking forward to welcome you soon to EPIC SANA Lisboa. Kind Regards, Olivier Mencucci, General Manager.

10/10 有夠讚

MATHEUS

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excelente acomodação
Habitações confortáveis, bem localizado a uma curta distância a pé da Avenida da Liberdade. Dispõe de serviços de spa, piscina aquecida. Equipe sempre disponível e atenciosa. Tive uma pequena pane no painel de controle do ar condicionado que foi rapidamente resolvido.
於 2024 年 1 月住了 2 晚
EPIC SANA Lisboa Hotel 於 2024年1月9日回覆
Caro Sr. Matheus,Agradecemos a sua preferência no nosso Hotel EPIC SANA Lisboa.Muito obrigado pela sua excelente pontuação e também pelas amáveis palavras dirigidas à nossa equipa e ao nosso serviço.Desejamos voltar a recebê-lo em breve para mais estadias épicas.Atenciosamente,Olivier Mencucci,Diretor-Geral.

10/10 有夠讚

Heiko,Steinen

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2024 年 1 月住了 4 晚
EPIC SANA Lisboa Hotel 於 2024年1月9日回覆
Dear Mr. Heiko,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 有夠讚

Marco

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excelente estadia. Funcionários muito atenciosos, notadamente no restaurante durante o café da manhã. Banheiro ótimo, com chuveiro excelente. Cama grande muito confortável. Quarto enorme. Muitos mimos no quarto durante a estadia (macarrones, chocolates, bolo). O café da manhã é excepcional
於 2023 年 12 月住了 8 晚
EPIC SANA Lisboa Hotel 於 2024年1月9日回覆
Caro Sr. Marco,Agradecemos a sua preferência no nosso Hotel EPIC SANA Lisboa.Muito obrigado pela sua excelente pontuação e também pelas amáveis palavras dirigidas à nossa equipa e ao nosso serviço.Desejamos voltar a recebê-lo em breve para mais estadias épicas.Atenciosamente,Olivier Mencucci,Diretor-Geral.

10/10 有夠讚

Cesar

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 3 晚
EPIC SANA Lisboa Hotel 於 2024年1月9日回覆
Dear Mr. CesarThank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 有夠讚

Peggy

於 2023 年 12 月住了 1 晚
EPIC SANA Lisboa Hotel 於 2024年1月9日回覆
Dear Mr./Mrs. Peggy,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 有夠讚

Gerard

情侶出遊
Top hotel. Super ontbijt. Zeer service gericht personeel.
於 2023 年 12 月住了 5 晚
EPIC SANA Lisboa Hotel 於 2024年1月9日回覆
Dear Mr. Gerard,Thank you for taking time to post about your most recent stay at EPIC SANA Lisboa Hotel. We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.

10/10 有夠讚

Khalil

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 6 晚
EPIC SANA Lisboa Hotel 於 2024年1月9日回覆
Dear Mr. Khalil,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 有夠讚

Rémy

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Rien à dire, tout était parfait.
於 2023 年 12 月住了 4 晚
EPIC SANA Lisboa Hotel 於 2024年1月8日回覆
Cher Monsieur Rémy,Nous vous remercions d'avoir choisi l'EPIC SANA Lisboa Hotel pour votre séjour. Nous étions très heureux que vous ayez apprécié notre hôtel et notre service et cela a été une expérience formidable avec nous. Nous espérons avoir le plaisir de vous accueillir à nouveau dans le futur. Cordialement,Olivier Mencucci,Directeur-Général.

10/10 有夠讚

Andrew

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Outstanding
Absolutely excellent in every way. First class service and the most fabulous breakfast
於 2023 年 12 月住了 4 晚
EPIC SANA Lisboa Hotel 於 2024年1月5日回覆
Dear Mr. Andrew,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you very much for your excellent rating and also for the kind words addressed to our team and our service.We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.

10/10 有夠讚

adalberto

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 8 晚
EPIC SANA Lisboa Hotel 於 2024年1月5日回覆
Dear Mr. Adalberto,We would like to thank you for choosing EPIC SANA Lisboa Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,Olivier Mencucci,General Manager.