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"Our room was lovely with great views and good amenities. But the stay was very much let down by the attitude and lack of communication from the majority of the staff. When checking in I confirmed with the receptionist that we had a table booked in the Galley restaurant for dinner. On arrival in the bar for a pre-dinner drink my husband checked in with the waitress, who showed him our reserved table and told him to go through when we were ready. She did say that the Galley restaurant was shut ‘due to a wake’. There was no evidence of the wake still going on at 6 pm. When we went through to our table we were completely ignored by numerous waiting staff. Eventually my husband went to the bar to ask for another drink. At this point he was told that ‘due to the wake we are not doing table service tonight’. Now why, oh why, did none of the previous staff we had spoken to ever mention this? How long would we have sat there if we hadn’t gone and asked? And why did the long finished wake mean that there was no table service? Purely to make things easier for them at the expense of their customers. The food was nice, but the whole evening was marred by the attitude and lack of awareness of the staff. The duty manager did come and speak to us and comped us a drink, but this should never have been necessary. Also please be aware that reception insist on a physical credit card - we could not pay by phone. Nowhere in advance is this made clear."

"The location of the hotel is good, close to city centre, railway station and The Barbican. Car parking is good and reasonable price. Reception is very welcoming and staff very helpful. Our double room seemed a little dated in furniture and underneath the desk were a lot of biscuit crumbs which then makes you think the room wasn’t cleaned properly. Reported to reception and they dealt with problem immediately. Bathroom also very dated and basic. Comfortable bed. Unfortunately the windows were of a poor quality and they rattled constantly through the night due to windy conditions. We didn’t eat at the hotel but the bar was very comfortable and welcoming. Overall disappointing but willing to stay again if standard of room could be improved."

"Went for wedding, was astonished at the route from hotel foyer to venue, especially with so many people attending. Found dining room food uninspired and breakfast cool even early."

"Lovely character hotel, room was lovely, quite warm due to the very thick walls, bath in our room was huge (room 3), super dog friendly, great breakfast"

"Excellent spa and swimming facilities, a highlight of our stay! Would come back just to use them again."

"From check in the staff were so friendly, helpful and very welcoming. The room was lovely and clean. The beds were so comfy and slept really well. Breakfast was amazing and again the staff were lovely. Great location for accessing parts of Plymouth on our trip. Highly recommend and would certainly stay here again."

"A wonderful welcome at reception and an upgrade to an executive room was especially pleasing. The location and external appearance are perhaps the hotel’s less positive features, but the quality of my room & brilliant customer service more than made up for slight reserves about the location. "

"Great loco"

"very central"